Customer Reviews & Testimonials

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Testimonials

We decided to use PennyMac again because of the great customer service

"PennyMac was our loan company with our first home and we had a great experience with them from the beginning. So, when we decided to buy our second home, we decided to use PennyMac again because of the great customer service we had already experienced. The loan approval process was super smooth and our agents were very clear in explaining every step of the process, exactly what documents were needed, and how to get those documents to them via the online portal. It was a great & easy experience!"

Stress free experience with their expertise

"How easy and professional the penny MAC team was to work with throughout this loan process. The MAC team made it stress free experience with their expertise. I am grateful to have such great help from an awesome TEAM! Thank you for making my dream come true of paying off my home. Couldn’t have accomplished that without you guys! Thank you!"

Quickest and easiest 2nd mortgage

"QUICKEST AND EASIEST 2ND MORTGAGE I HAVE EVERY GOTTEN I DID NOT EVEN HAVE TO LEAVE MY HOUSE. LOVE IT"

I am happy that I refinanced and got out of debt

"Joe and I talked about my situation and he understood and help me choose the right path for me - Sell my house and get out of debt or refinance and get out of debt. I talked it out with him and I am happy that I refinanced and got out of debt - now I can do the home improvements that I have wanted to do and I don't have to worry about moving."

Exceeded expectations

"The customer service from the first phone call and all emails following exceeded expectations. We appreciate the quick turn around time from start to finish. Thank you all for a great experience."

Everyone involved was professional, knowledgeable and polite

"Beginning with Carl Viviano, everyone involved was professional, knowledgeable and polite. I received updates regularly and each step of the process was explained thoroughly. The closing was smooth and the loan funded on time; there were no surprises. It was about as stress free as this type of transaction can be."

Closing was well ahead

"The constant communication and letting me know how the process was going. The closing was well ahead of the time they thought it might be which was fine with me. The money that I was expected to pay was much less than first anticipated and I actually received some back. I’m very satisfied with the PennyMac services."

Always professional

"Brett and his team contacted me with telephone calls to prepare me for the next step - usually I had to acknowledge or sign off via internet, Very simple and convenient and always professional."

Whole experience was great

"John was very professional and prompt about every step of the process. He was very respinsive to any question or request I had. The whole experience was great and much less stressful than I expected."

Smoothest, most swift loan application, processing, and closing process that I've ever experienced

"This was the smoothest, most swift loan application, processing, and closing process that I've ever experienced. Despite being a streamline refinance, the knowledge and experience of the PennyMac staff made all the difference in the efficiency of completing our documentation and closing in less than 30 days! SO glad we're staying with the company for our home mortgage."

Refinancing easy and hassle free

"I worked exclusively with David Risse and Clinton. Their customer service was exceptional. They made the refinancing easy and hassle free. Highly recommend them."

PennyMac is the only lender I'll use!!

"The team was not only easy to work with but provided by far the most competitive rates after looking at multiple lenders. The process was efficient and seamless, which is beyond appreciated. The appraiser and title company provided were also top notch and also easy to work with, I'm not sure what pennymac could have done to make it easier — excellent and super glad to reduced my payment so easily! Thanks!"

Internet portal for loading documents is very easy

"The service and support was easy and well managed. The internet portal for loading documents is very easy and convenient. While I have to issue with the service or the loan process I do have a matter related to the collection department being unaware of a refinance process. I was advised not to make my monthly payment as this would be cleared at closing so i did as requested. I began receiving calls from collection and now have a late charge that I must pay, I assume"

I love that I could fill out an application online

"I was extremely impressed with my loan experience from beginning to end. I love that I could fill out the application online, and then all of the follow up documents were so easy to access and return."

Glad we went with PennyMac

"John was really awesome to work with. Even before we started the loan process he was helpful and gave good advice and reliable information. If it weren't for John, we probably would have ended up using a different company. We are glad we went with PennyMac."

Everyone was willing to help!

"Very professional, everyone was knowledgeable and helpful. Most of all everyone was willing to help! If your loan officer wasn't available someone else stepped in and answered your call and/or message. I had a very nice experience with everyone!"

Everyone was fantastic

"Everyone that we talk to always answered our questions and answer them in a timely order, even if we have that question twice, everyone was fantastic. Thank you."

Definitely recommending PennyMac to my friends

"It was a top-notched service, beyond expectation and incredible friendly staff particularly Mr. Tramell Nash and Ms. Elisabeth Gould. I'm definitely recommending PennyMac to my friends who might need any home refinance. Thank you PennyMac."

This is the third loan I have done with PennyMac

"Erik and Stephanie are both real professional but also maintained an excellent rapport which made the whole process very comfortable. This is the third loan I have done with PennyMac and each time has been consistently great. I really appreciate their respect for my time as well! Great job once again!"

Thank you for helping me with my first home purchase.

"Both David and Sandra were great to work with. They both provided great customer service. Also there were times when other individuals answered my phone calls when they were busy and they were extremely helpful. Thank you for helping me with my first home purchase."

Responsive and knowledgeable

"My loan advisor, Ed Vandevelde was incredibly responsive and knowledgeable. He followed up on all questions I had promptly and made the loan process seamless."

Made the overall experience easy

"I was refinancing this loan, Clinton as compared to the previous PennyMac representative (who did my actual loan) was very prompt and helpful, he made the overall experience easy."

Impressed by how quickly this loan closed

"William Hang was extremely professional, great communication and response to calls/questions. Have to smut that I was skeptical at first as I was doing a loan with another lender. But not only was the pricing and terms better & I could tell that Will was knowledgeable. Joaquin Campos was a joy to work with, helped explain and clear conditions with lightening speed, responded quickly to questions and emails. I’m very impressed bby how quickly this loan closed. Great service!"

I’d use PennyMac again

"In spite of needing lots of additional details to document my assets, the loan actually was ready to close a few days early. The PennyMac loan officers were helpful and sympathetic. I'd use PennyMac again."

Great service

"PennyMac offered great service along with answers to all of my questions... I highly recommend PennyMac and their team if you are thinking about refinancing your mortgage!"

Great rate and great customer service!

"The entire team at PennyMac were outstanding in explaining the process and keeping us updated as to the status of our refinance. Ryan Tang, Jesse Ramon, Gracia Farnell, Jazmin Ruiz and the rest were quick at returning emails and phone calls for questions we had. Thanks for the great rate and great customer service! We really appreciated the ability to view and sign documents electronically, cutting down on wasted paper! Overall what a great experience! We highly recommend PennyMac!"

Friendly and professional

"The process was smooth and quick. I received emails telling me what the next step would be and the status of my loan. Friendly and professional. Happy to be with PennyMac."

Closed and funded three days before my trip

"Joseph told me it would close before my trip overseas, and it closed and funded three days before my trip. Very polite and gave advise."

Truly was an unusual closing

"The accessibility of Mr. Smith and his thoroughness in going over numbers, information received from the appraisal, overall clarity, and information that each individual with whom I talked with on the phone made the experience worth taking the time to say thank you for a respectful, smooth experience. This truly was an unusual closing; very different from any I've had in the past. Thank you very much!"

Provided by far the most competitive ratess

"The team was not only easy to work with but provided by far the most competitive rates after looking at multiple lenders. The process was efficient and seamless, which is beyond appreciated. The appraiser and title company provided were also top notch and also easy to work with, I'm not sure what pennymac could have done to make it easier — excellent and super glad to reduced my payment so easily! Thanks!"

Outstanding customer service

"Crystal was very professional, she kept me advised of the mortgage process at all times during the entire procedure. She was knowledgeable and able to answer any question that I had. Outstanding customer service experience, and very smooth."

I was surprised by the speed

"The process was very easy and fast. I was surprised by the speed that they worked to get this done. The numbers where great and well worth it."

I was kept informed of everything

"Ms Mack made sure I was kept informed of everything occurring during the refinance process."

I highly recommend to all my friends and family

"Ashot Gafafyan is really professional and Knowledgeable, I highly recommend all my friends and family’s. Thank you so much."

Hit the expected closing date

"Every step of the process Jeff and PMAC team provided excellent communication and hit the expected target closing date. Thanks to Jeff and team we accomplished the mortgage refinance and now we look forward to enjoying our lake home."

Extremely informative and re-assuring

"Nick Bonifacio was very helpful getting everything set up for the process. Austin Evans stayed in contact with every few days as to the progress of the process. Both were professional and extremely informative and re-assuring with me during the process."

Easier than any other mortgage

"Owen was extremely helpful and knowledgeable. He made this process much easier than any other mortgage we have applied for in the past."

Dedicated to providing the best service

"The support from the team we worked with and behind the scene that we received during the process was a job well done and we were grateful to have had their upmost support and dedication for us during the loan process. A very nice group to work with and dedicated to providing the best service to their customers; Us."

Awesome service!

"Overall great experience! Every other day call about the status of my loan and where in the process it was. Awesome service!"

Amazing experience

"It was an amazing experience. Would happily do this again!"

Service and expertise that was given was beyond my expectations

"The level of service and expertise that was given was beyond my expectations. Even when I was out shopping for my loan, and trying to decide on which direction I should go. Randall offered his support every step of the way and answered all my questions. Which ultimately led me to go with PennyMac. Not only because of the price but for the knowledge he had on the loan process. I didn't doubt for a second we would not close on closing date. I don't think there could have been a better team."

Would recommend PennyMac to anyone

"Jesse and Austin we’re both wonderful from start to finish. I would recommend penny Mac to anyone shopping for a mortgage!! Thank you"

I felt very comfortable

"I felt very comfortable knowing PennyMac Loan services would get me through the process and they did so in an efficient, professional and friendly manner. Thank You PennyMac Loan Services."

We refinanced through PennyMac because we have enjoyed working with them on our first mortgage.

"Jesse Ramon and all that I dealt with were fantastic! Jesse was friendly and professional. We had some hiccups along the way, but Jesse worked through it with us and got us to the finish line. I give my highest recommendation to any who are looking for the perfect partner for the process. We refinanced through PennyMac because we have enjoyed working with them on our first mortgage. Thank you for being a great partner."

Was easy to understand

"Documents were clear and concise. Was easy to understand what was needed and how to submit the information. Both Dominic and Anna provided expert service and moved us through the whole application to closing process perfectly."

Very pleasant and informative

"The PennyMac staff was very pleasant and informative throughout the process. I had plenty of questions and concerns and I was comfortably navigated through the whole process. Special thanks to Jefferies Johnson as well as Clinton Martin. Jefferies Johnson was a hell of a advocate selling me on this loan. Thanks again! Worked out wonderfully."

Very courteous and knowledgeable

"Joseph DeMasi (Home Loan Specialist) & Linda Harris did a wonderful job on our home loan refinancing. We were guided properly, every questions were answered clearly and they were very courteous and knowledgeable. Would recommended this guys definitely. GOOD JOB PennyMac!!!"

My refinance team was there every step of the way

"I had so many issues with my prior mortgage company and my refinance team was there every step of the way. I truly appreciate the patience, friendliness and professionalism. Thank you so much."

Its like you know us

"What made it great for us is the fact that you made us feel comfortable and it's like you know us, so it's simply made everything very easy.... Thank you Ruben and the rest of your staff thanks again??"

I have already recommended PennyMac to a close friend

"Elvin and Darius were very professional and communication between all parties involved in this 1031 transaction were very efficient. I have already recommended PennyMac to a close friend who is looking to refi. Thanks PennyMac team!"