Customer Reviews and Testimonials

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve received from real PennyMac customers.

Reviews on Trust Pilot Pennymac Reviews

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4 Star rating
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My loan officer worked very hard

My loan officer worked very hard to ensure that our house refinance loan was processed in a short window of time so that it would be completed before our scheduled trip out of the country.

Jeff M.
Heber, UT
May 30,2017

Simplified document upload process

I like to thank Carlos Robles and Richard Kennimer. They were both very helpful and I greatly appreciated their assistance throughout the process. They made it easy to process the loan and hand in the required paperwork. The document upload process was simplified using the PennyMac secure website with my own personal account.

Michael C.
Tyrone, PA
May 5,2017

I will certainly use PennyMac in the future

This was the best loan process I have ever done in my life. Everybody involved was super and very nice. I would and will recommend as many customers as possible. They made us feel like that really cared about us as people and not just another loan. I will certainly use PennyMac in the future for other needs. Thanks for everything and I look forward to dealing with you again.

Gregory K.
Dalton, GA
May 3,2017

Keep up the good work

Throughout the entire loan process we received the highest respect. This includes professional service from everyone we came in contact. Thanks PennyMac, keep up the good work!

James W.
Stockbridge, GA
April 29,2017

Great experience and value

I will, without any reservation, recommend PennyMac for making this process so efficient AND to the incredible customer service that I was provided. What a great experience (and value).

Jeffrey Z.
Kailua, HI
April 22,2017

Wonderful from the first call

Susan Aowrang was wonderful from the first call about refinancing to the day we decided to go ahead. She told us it was be around 3 weeks, and we closed on the exact day she approximated. Susan is knowledgeable and extremely pleasant to work with. I would recommend her to anyone wanting to re-mortgage. Also PennyMac as a whole has been fantastic.

Natalie K.
Miami, FL
April 22,2017

I would recommend PennyMac to anyone

This was my first time dealing with a refinance. My loan officer explained everything in detail and the process was fast. The people I dealt with were very respectful and professional. Thank you for all of your help. I would recommend PennyMac to anyone.

Richard C.
Perris, CA
April 21,2017

Excellent Process

PennyMac agents made it really simple to refinance our mortgage. Process was really straight forward with processing documents electronically (via their website) and sending the closing agent to our home after working hours. I thought the whole process was excellent.

Eraldo R.
Melbourne Beach, FL
April 19,2017

I was reassured of my decision to refinance

It was very comforting to have Terrance Smith on my side. I was unsure of how the process of refinancing my home works but Terrance assured me of my decision.

Todd L.
University Place, WA
April 14,2017

The process was easy and pleasant

The individuals that helped me were very professional and helpful and made the process very easy and pleasant.

Joel R.
Simi Valley, CA
April 14,2017

They went above and beyond for me

My loan took longer than usual. Elizabeth Ravelo was wonderful! She was very efficient and always got back to be right away. I feel she went above and beyond for me. My Loan Officer Kyle Pontello was extremely professional and always called me right away to informing about the progress of my loan. I was very pleased with Kyle and Elizabeth. They did a great job!

Jennifer J.
Centerville, MA
April 14,2017

A pleasure doing business

Aaron Baca was tremendously helpful, friendly and courteous. It was a pleasure doing business with him.

Brandee K.
Smyrna, GA
April 14,2017

I love the web portal

The refinancing went very smooth and I love the web portal. It was super easy submitting documents and very secure. Thank you PennyMac for getting through this loan process with ease!

Dario A.
Victorville, CA
April 4,2017

Smooth process

As a disabled veteran, finding lenders that are knowledgeable in the VA loan process is extremely difficult. The staff here are very knowledgeable in that process and made it run smoothly.

Sahand N.
West Hills, CA
April 1,2017

Not just there to sell the loan

The loan officer who took my application was very friendly and professional. He kept me updated on the loan process. When we spoke on the phone, he was very kind and made small talk about weekend plans, weather, and kids. It was really nice to talk to someone who wasn't there just to sell the loan.

Wilson C.
Turlock, CA
April 1,2017

Easiest process I have dealt with

It was the easiest process I have dealt with. There was no additional documents needed and the closing was extremely fast. Thank you.

Dustin L.
Kronenwetter, WI
March 31,2017

Kept us informed every step of the way

Our loan processor and his entire team kept us informed every step of the way. We felt like they were truly walking through the process with us rather than shuffling is through! My Loan Officers were genuine and personal. Their positive attitude was key as they kept us encouraged throughout the ups and downs of the loan process. We cannot express with words our gratitude for this team!

Ted V.
Fort Worth, TX
March 27,2017

The streamline program is the best

Working with my loan officer made my experience great, and the streamline program your company offers is the best. Everything was done effectively and seamlessly.

Jane A.
Aurora, CO
March 25,2017

A very pleasant experience

I was hesitant about the refinance process; however from the very first contact with PennyMac, I was confident I had made the right decision. I didn't feel pressured throughout the entire process. The refinance was a seamless effort and everyone was very professional. I appreciate the patience, professionalism, knowledge and customer care that I received from the PennyMac team. Thanks for making what I thought was a tough decision a very pleasant experience.

Belinda M.
Bermingham, AL
March 22,2017

I will definitely recommend John and PennyMac

It was an absolute pleasure talking with John Fayad who was always so courteous and very professional! I will definitely recommend John and PennyMac.

Nayra M.
Odessa, TX
March 17,2017

Superior customer service

I was extremely satisfied with my overall experience with both my loan officer and processor. My loan processor was, without question, the most helpful, courteous and efficient representative from any company I have worked with. I always received a prompt response and he kept my fully informed during the entire process. I feel he went above and beyond, superior customer service.

Holly M.
Milton, FL
March 17,2017

PennyMac earned my trust and loyalty

I was contact by PennyMac about a chance to lower my rate. I had never experience a business willing to put the customer savings over their own. I appreciate it, and feel they have earned my trust and loyalty.

Saundra M.
Fort Mitchell, AL
March 9,2017

No interest in leaving the PennyMac family

Thank you so much for being courteous, respectful and patient being that I was a bit clueless of the process. I received a card from my loan officer congratulating me on closing, which added a personal touch. I have no interest in leaving the PennyMac family!

Freeman D.
Fort Washington, MD
March 4,2017

Knowledgeable and thorough

My refinance loan was handled in a prompt, professional manner. The notary who was sent to my home was extremely knowledgeable and extremely thorough. I would highly recommend your company to anyone who is considering a cash out refinance.

Terry A.
Hixson, TN
March 3,2017

The most organized, efficient and pleasant group of people to work with

I have done an IRRRL previously and this was by far by the most organized, efficient and pleasant group of people to work with. I will DEFINITELY recommend PennyMac!

Larry N.
Upland, CA
March 3,2017

The process was very fast and simple

The process was very fast and simple. I was notified of the majority of documents up front and given plenty of time to provide them.

David B.
Oakland, TN
March 3,2017

Thank you for making my refinance easy!

Kudos to PennyMac for reducing the time of my loan while making a payment that is still manageable. I had received several phone calls and information in the mail but I thought it was too good to be true. Thank you for making my refinance easy!

Victoria K.
Addieville, IL
March 2,2017

Easiest and quickest home loan I have ever done

All involved were professional and courteous. Easiest and quickest home loan I have ever done. I will never switch from PennyMac and will always recommend to others! I never thought I would have anything positive to say about getting a mortgage, but PennyMac changed that!

Joseph G.
Poulsbo, WA
March 2,2017

What an easy, quick and effective process

What an easy, quick and effective process. It was smooth and effortless, and the notary even came to our home. I would recommend this service to any and every one. Thank you so very much.

Charles G.
Quinton, VA
March 2,2017

I would highly recommend PennyMac

Everyone that was involved with this entire process were very professional and curious. Thank you for getting me what I needed and what I was looking for. I would highly recommend PennyMac and the loan agent and processor to anyone I knew looking or reaching out for help and assistance.

Charles G.
Quinton, VA
March 2,2017

I will recommend PennyMac to my friends and family

I have to say that our loan officer was knowledgeable and confident in what he was doing. He went the extra mile to help me go through this refinance. I had a great experience would do it 10 times over. I will recommend PennyMac to my friends and family.

Mercy J.
Methuen, MA
March 2,2017

Painless and quick process

Jason Watson and Kathy Hill made this the most painless and quick process possible. It was very nice to have two such knowledgeable people helping me and my wife through the process. I can't say enough good things about them.

Josh S.
Jonesboro, AR
March 2,2017

Kind, patient and courteous

Leo went above and beyond to help me out with my loan. With all my questions, he was very kind, patient and courteous. He explained everything in detail and I am very glad he was assigned to my loan.

Kathleen P.
O’Fallon, MO
February 22,2017

Exceptional service at every stage

It was very easy and used the least amount of effort to refinance. I'd recommend it to anyone! Thanks for all your help.

Todd S.
Taylorsville, UT
February 16,2017

Employees went above and beyond

Derwin Sean Rogers and Linda Harris were both excellent to deal with. I would recommend them to anyone. You have two excellent employees and they both went above and beyond what I expected. Thank you so much.

Carl D.
Virginia Beach, VA
February 6,2017

Top quality and very professional

Everyone I dealt with at your company was top quality and very professional! You should be proud to have them on your team! They represented your company well!!

Della B.
Tempe, AZ
February 4,2017

It was a pleasure doing business

Your company is a company I would recommend to friends and family no matter what business you were in. Your employees from start to finish were knowledgeable, professional and courteous. It was a pleasure doing business with people who actually listened to me and didn't try to force other things on me just to make a little more money. Thank you.

John A.
Vancouver, WA
February 4,2017

Good Service makes a happy customer!

I loved how I was promised to close on a certain day and how fast it took. The timeline I was given by Andrew and Jonathan was so on point and on target. I very pleased with the prompt and excellent customer service. Good Service makes a happy customer!

Roebalin B.
Waianae, HI
February 3,2017

We would definitely refer our friends to PennyMac

The process was made very easy. Everything was straight forward and done in a timely basis. Loan Officer and processor were available for any questions and promptly returned phone calls. We would definitely refer our friends to PennyMac.

Michael C.
Smyrna, DE
February 3,2017

Easy and efficient process

The whole process was easy, efficient and everyone I had contact with during the process was great!

Brooke B.
Griffith, IN
February 3,2017

My decision was stress free

Everyone that was involved in my loan process was great. They were very knowledgeable and informed me of numerous options available to me. This made my decision stress free and confident. Thanks again.

William S.
Winston Salem, NC
January 24,2017

Nicely done!

The team who worked on my loan did an outstanding job. The little 'Thank You' card I was sent was a very thoughtful touch. Nicely done!

Joseph M.
Oviedo, FL
January 23,2017

Smooth and easy

The entire process to refi my mortgage was smooth and easy. Loved the use of the portal to share information quickly and securely. My loan processor and loan officer were on top of everything and always super friendly and helpful.

Christina G.
McMinnville, OR
January 23,2017

My experience with PennyMac has always been great

My experience with PennyMac has always been great. I have felt from the beginning a deep sense of warmth and honesty through all phases of the transaction. Ryan was a pleasure to work with.

Stacey L.
Sunrise FL
January 23,2017

I would have done it sooner

Everyone was wonderful during the process. I had put it off after thinking about doing the refi, but had I known how streamlined it would be, I would have done it sooner.

Rosemary H.
La Verne, CA
January 23,2017

Top notch customer service

Just wanted to reaffirm that everyone involved with our loan gave top notch customer service. We are very pleased with the PennyMac.

Ira M.
San Marcos, CA
January 23,2017

We were very pleased

We were very pleased with the assistance from both the loan officer and loan processor. They were very professional as well as personable. They made, what could be an agonizing situation, turn out to be comfortable completing transactions by phone and internet.

Craig B.
Durham, NC
January 13,2017

Best thing I've done this year!

Everyone was great. My Refi contact helped me get the best deal possible. Everything went off without a hitch. Best thing I've done this year!

Steven C.
Troy, OH
January 10,2017

Our experiences with PennyMac have only been positive to date

Our experiences with PennyMac have only been positive to date. Refinancing our home mortgage was seamless from our application process through the closing. Not only were our Loan Officer and Processor efficient and pleasant, but our notary was a pleasure to work with at closing. We are looking forward to continuing our mortgage needs with PennyMac.

Charles G.
Chantilly, VA
January 10,2017

Impressed with their professionalism

I just refinanced through PennyMac and have been extremely impressed with their professionalism, their suggestions, and their help throughout the process. I also appreciate their promptness in getting back to me with answers to questions. I would definitely recommend them and use them again!

Linda D.
East Ridge, TN
January 9,2017

It was like talking with a friend.

I really liked that the loan officer that I communicated with was very personable. It was like talking with a friend.

Elizabeth J.
Las Vegas, NV
January 9,2017