Customer Reviews and Testimonials

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve received from real PennyMac customers.

Reviews on Trust Pilot Pennymac Reviews

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4 Star rating
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The streamline program is the best

Working with my loan officer made my experience great, and the streamline program your company offers is the best. Everything was done effectively and seamlessly.

Jane A.
Aurora, CO
March 25,2017

A very pleasant experience

I was hesitant about the refinance process; however from the very first contact with PennyMac, I was confident I had made the right decision. I didn't feel pressured throughout the entire process. The refinance was a seamless effort and everyone was very professional. I appreciate the patience, professionalism, knowledge and customer care that I received from the PennyMac team. Thanks for making what I thought was a tough decision a very pleasant experience.

Belinda M.
Bermingham, AL
March 22,2017

PennyMac earned my trust and loyalty

I was contact by PennyMac about a chance to lower my rate. I had never experience a business willing to put the customer savings over their own. I appreciate it, and feel they have earned my trust and loyalty.

Saundra M.
Fort Mitchell, AL
March 9,2017

No interest in leaving the PennyMac family

Thank you so much for being courteous, respectful and patient being that I was a bit clueless of the process. I received a card from my loan officer congratulating me on closing, which added a personal touch. I have no interest in leaving the PennyMac family!

Freeman D.
Fort Washington, MD
March 4,2017

Knowledgeable and thorough

My refinance loan was handled in a prompt, professional manner. The notary who was sent to my home was extremely knowledgeable and extremely thorough. I would highly recommend your company to anyone who is considering a cash out refinance.

Terry A.
Hixson, TN
March 3,2017

The most organized, efficient and pleasant group of people to work with

I have done an IRRRL previously and this was by far by the most organized, efficient and pleasant group of people to work with. I will DEFINITELY recommend PennyMac!

Larry N.
Upland, CA
March 3,2017

The process was very fast and simple

The process was very fast and simple. I was notified of the majority of documents up front and given plenty of time to provide them.

David B.
Oakland, TN
March 3,2017

Thank you for making my refinance easy!

Kudos to PennyMac for reducing the time of my loan while making a payment that is still manageable. I had received several phone calls and information in the mail but I thought it was too good to be true. Thank you for making my refinance easy!

Victoria K.
Addieville, IL
March 2,2017

Easiest and quickest home loan I have ever done

All involved were professional and courteous. Easiest and quickest home loan I have ever done. I will never switch from PennyMac and will always recommend to others! I never thought I would have anything positive to say about getting a mortgage, but PennyMac changed that!

Joseph G.
Poulsbo, WA
March 2,2017

What an easy, quick and effective process

What an easy, quick and effective process. It was smooth and effortless, and the notary even came to our home. I would recommend this service to any and every one. Thank you so very much.

Charles G.
Quinton, VA
March 2,2017

I would highly recommend PennyMac

Everyone that was involved with this entire process were very professional and curious. Thank you for getting me what I needed and what I was looking for. I would highly recommend PennyMac and the loan agent and processor to anyone I knew looking or reaching out for help and assistance.

Charles G.
Quinton, VA
March 2,2017

I will recommend PennyMac to my friends and family

I have to say that our loan officer was knowledgeable and confident in what he was doing. He went the extra mile to help me go through this refinance. I had a great experience would do it 10 times over. I will recommend PennyMac to my friends and family.

Mercy J.
Methuen, MA
March 2,2017

Painless and quick process

Jason Watson and Kathy Hill made this the most painless and quick process possible. It was very nice to have two such knowledgeable people helping me and my wife through the process. I can't say enough good things about them.

Josh S.
Jonesboro, AR
March 2,2017

Kind, patient and courteous

Leo went above and beyond to help me out with my loan. With all my questions, he was very kind, patient and courteous. He explained everything in detail and I am very glad he was assigned to my loan.

Kathleen P.
O’Fallon, MO
February 22,2017

Exceptional service at every stage

It was very easy and used the least amount of effort to refinance. I'd recommend it to anyone! Thanks for all your help.

Todd S.
Taylorsville, UT
February 16,2017

Employees went above and beyond

Derwin Sean Rogers and Linda Harris were both excellent to deal with. I would recommend them to anyone. You have two excellent employees and they both went above and beyond what I expected. Thank you so much.

Carl D.
Virginia Beach, VA
February 6,2017

Top quality and very professional

Everyone I dealt with at your company was top quality and very professional! You should be proud to have them on your team! They represented your company well!!

Della B.
Tempe, AZ
February 4,2017

It was a pleasure doing business

Your company is a company I would recommend to friends and family no matter what business you were in. Your employees from start to finish were knowledgeable, professional and courteous. It was a pleasure doing business with people who actually listened to me and didn't try to force other things on me just to make a little more money. Thank you.

John A.
Vancouver, WA
February 4,2017

Good Service makes a happy customer!

I loved how I was promised to close on a certain day and how fast it took. The timeline I was given by Andrew and Jonathan was so on point and on target. I very pleased with the prompt and excellent customer service. Good Service makes a happy customer!

Roebalin B.
Waianae, HI
February 3,2017

We would definitely refer our friends to PennyMac

The process was made very easy. Everything was straight forward and done in a timely basis. Loan Officer and processor were available for any questions and promptly returned phone calls. We would definitely refer our friends to PennyMac.

Michael C.
Smyrna, DE
February 3,2017

Easy and efficient process

The whole process was easy, efficient and everyone I had contact with during the process was great!

Brooke B.
Griffith, IN
February 3,2017

My decision was stress free

Everyone that was involved in my loan process was great. They were very knowledgeable and informed me of numerous options available to me. This made my decision stress free and confident. Thanks again.

William S.
Winston Salem, NC
January 24,2017

Nicely done!

The team who worked on my loan did an outstanding job. The little 'Thank You' card I was sent was a very thoughtful touch. Nicely done!

Joseph M.
Oviedo, FL
January 23,2017

Smooth and easy

The entire process to refi my mortgage was smooth and easy. Loved the use of the portal to share information quickly and securely. My loan processor and loan officer were on top of everything and always super friendly and helpful.

Christina G.
McMinnville, OR
January 23,2017

My experience with PennyMac has always been great

My experience with PennyMac has always been great. I have felt from the beginning a deep sense of warmth and honesty through all phases of the transaction. Ryan was a pleasure to work with.

Stacey L.
Sunrise FL
January 23,2017

I would have done it sooner

Everyone was wonderful during the process. I had put it off after thinking about doing the refi, but had I known how streamlined it would be, I would have done it sooner.

Rosemary H.
La Verne, CA
January 23,2017

Top notch customer service

Just wanted to reaffirm that everyone involved with our loan gave top notch customer service. We are very pleased with the PennyMac.

Ira M.
San Marcos, CA
January 23,2017

We were very pleased

We were very pleased with the assistance from both the loan officer and loan processor. They were very professional as well as personable. They made, what could be an agonizing situation, turn out to be comfortable completing transactions by phone and internet.

Craig B.
Durham, NC
January 13,2017

Best thing I've done this year!

Everyone was great. My Refi contact helped me get the best deal possible. Everything went off without a hitch. Best thing I've done this year!

Steven C.
Troy, OH
January 10,2017

Our experiences with PennyMac have only been positive to date

Our experiences with PennyMac have only been positive to date. Refinancing our home mortgage was seamless from our application process through the closing. Not only were our Loan Officer and Processor efficient and pleasant, but our notary was a pleasure to work with at closing. We are looking forward to continuing our mortgage needs with PennyMac.

Charles G.
Chantilly, VA
January 10,2017

Impressed with their professionalism

I just refinanced through PennyMac and have been extremely impressed with their professionalism, their suggestions, and their help throughout the process. I also appreciate their promptness in getting back to me with answers to questions. I would definitely recommend them and use them again!

Linda D.
East Ridge, TN
January 9,2017

It was like talking with a friend.

I really liked that the loan officer that I communicated with was very personable. It was like talking with a friend.

Elizabeth J.
Las Vegas, NV
January 9,2017

More than just a loan number

My loan officer was fantastic. He was knowledgeable and professional yet showed interest in my personal life as well. It made me feel as though I was more than just a loan number.

Zachary B.
Coventry, RI
January 9,2017

Thanks for all of your help

My loan officer Courtney Hawkins was very nice and very helpful with getting this all done and at the rate she quoted. I would refer and work with her again if we ever need another loan. Thanks for all of your help.

Joanna, K.
Laurel, MD
January 9,2017

Painless experience in refinancing our home!

Painless experience in refinancing our home! Anthony Trozera was our loan officer. He was extremely helpful and answered all my questions. He was on top of everything from start to finish. I also want to thank Kenia Espinoza, our processor. She was awesome though the entire process. She got things done fairly quickly and even when there was a bump in the road she moved forward and got things done on time! Thank you!

Joey C.
Montebello, CA
January 9,2017

Anthony Torrente was awesome

Anthony Torrente was awesome and I would be happy to have him help me in the future with loan issues. He truly is an asset to your company and, I believe should be acknowledged as a top employee.

Jeffrey B.
Everette, WA
January 9,2017

Simply great to work with!

Loan Officer, David Spalding, was exceptional. He gave me all the rate options upfront and was always prompt in returning my messages. He made sure that he was available throughout the refinancing process. He was simply great to work with!

Uppili S.
Irvine, CA
January 2,2017

Easy online process

Thank you PennyMac for making the online process so easy!

Rachel P.
Culpeper, VA
December 27,2016

I am very pleased with reduction of my VA mortgage payment

I am very pleased with reduction of my VA mortgage payment, and how quick, professional and complete my PennyMac team was. This is a great Christmas present from PennyMac. I thank your representatives that I worked with who fought to complete the loan in a reasonable time frame. Please enjoy your Christmas Season for a job well done.

Pablo M.
Sunrise, FL
December 16,2016

Kept us informed at every stage

The 2 people that I want to compliment is Raffi Tomassian and Virginia Medina – they are exceptional people. They are hard workers and kept me and my husband informed on every step of our mortgage process. Your company is truly blessed to have them in your corner.

Carolin S.
Winter Park, FL
December 15,2016

I will definitely suggest you to all my friends and family.

I can't express how helpful all the people I talked to were. Refinancing is a complicated and confusing process. Every single person I talked to and dealt with were extremely knowledgeable. Thank you for all your help. I will definitely suggest you to all my friends and family.

Melinda S.
Greenfield, WI
December 13,2016

Very professional and proficient

Both Raffi & Lucas were very professional & proficient. They also were extremely patient in explaining complex concepts foreign to my expertise. You are lucky to have them. The people I never spoke to, should also be commended for their help.

Steven C.
Schaumburg, IL
December 13,2016

Exceeded my expectations

Aaron Baca was really knowledgeable and nice. He would return any phone or email almost immediately. I could not believe how easy it was to do this IRRL loan. This entire process and final result has exceeded my expectations.

Phillip J.
Gardnerville, NV
December 13,2016

Worked around my schedule

The loan team that handled my loan was very professional. The loan processor was very flexible and worked around my schedule.

Jonathan S.
Washington, DC
December 12,2016

She is the reason PennyMac got my business

The Loan Officer (Emma Mullen) was the best I have been associated with in 30 years. She was attentive and responded to any and all requests and guided me through the process quickly and with patience. She is the reason PennyMac got my business.

Gary A.
Houston, TX
December 12,2016

Exceptional service at every stage

Thank you for providing exceptional service through every stage of my loan application. It was my pleasure to work with the staff that truly cares for their customer.

Todd M.
Ferndale, MI
December 12,2016

Willing to do more than expected

Nathan went out of his way to assist us when we needed additional help as the loan processor was not managing the processing as expected. He was very professional and knowledgeable- we really are thankful he was so responsive and willing to do more than expected for us.

Gregory T.
Rosenberg, TX
October 29,2016

Extremely helpful, efficient, friendly and kind

All the people involved with my refinancing were extremely helpful, efficient, friendly and kind. I was amazed at the speed at which the whole refinancing process took place. I am very grateful to them all. Thanks so much!

Terri F.
Loudon, TN
October 23,2016

Fast and easy

It was a very good experience. Fast and easy. My loan officer was very helpful in helping me understand the process. Very knowledgeable.

Gina L.
Fontana, CA
October 21,2016

Thank you for your professionalism and promptness

I would just like to thank you for your professionalism and promptness. You and your coworkers do an outstanding job. My wife and I would call upon you if we ever decide to refinance again. Keep up the good work Jarett Delbene.

Michael C.
Galt, CA
October 21,2016

Completely satisfied with the experience

The process was so simple and easy. We saved over $100 per month on our mortgage payment and are completely satisfied with the experience!

Richard P.
Oroville, CA
October 11,2016