Customer Reviews & Testimonials
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Our loan officer and processors were fantastic
"Although we changed how we choose to refinance, our loan officer was fantastic and the processors that I dealt with were absolutely fantastic! I especially loved the humor they shared during the process."
Easiest closing process I have ever experienced
"This was the easiest closing process I have ever experienced. We are very appreciative for Crickett Y. and how she kept us up to date on everything."
Smooth without any problem or delay
"The whole loan process went smoothly without any problem or delay. The process went as scheduled, days, dates & time was honored. Everyone was great. Very good job."
Outstanding service. Highly recommend.
"Our total experience from beginning to end was just amazing. It had to be the best service we have ever received from a lending institution. Everyone we had contact with was friendly and very professional. And the entire transaction took place in a very short period of time. Outstanding service. Highly recommend."
Excellent and breezy process
"I'd just like to thank Rory S. for the excellent work he put in during this whole process. Even after our application was being processed by someone else, I was still able to contact him to ask any questions and he always had answers and addressed any issues or concerns I had. I would also like to thank Avonn H. for an excellent and breezy process."
A great experience!
"Our loan officer, Linda, was extremely responsive and knowledgeable, and our loan was processed quickly and accurately. A great experience!"
Your loan offers through Costco are excellent.
"I was so impressed with Aaron D. and Azad M. I bought a home in a different state and had to move by a certain date. I had less than 30 days to get my new home closed. Azad was so helpful. She got my loan approved in 15 days. Aaron was also great to work with. Your loan offers through Costco are excellent. Thank you."
They were a true pleasure to have as my refinance team.
"I could not have had a better experience with the two individuals that helped me through the refinance processes. They were courteous, knowledgeable, very aware of my time shortage I had to speak with them. But they managed to keep me informed and they were a true pleasure to have as my refinance team."
An enjoyable experience
"I appreciate Jason’s patience and support throughout the process. He thoroughly explained everything and was extremely personable. He made this an enjoyable experience."
If we had to do it again, we would use Pennymac.
"Everyone we dealt with was very knowledgeable, helpful and professional. Questions were answered promptly. If we had to do it again, we would use Pennymac."
"Nichole L. was fantastic to work with. Always answered the phone, very quick responses to emails, and very helpful!"
Patient, understanding, courteous, and helpful
"Viet H. was fantastic to work with throughout the process of obtaining the loan. I had a lot of trouble with the appraisal and he hung in there, was supportive, and helped me ultimately resolve it with the appraiser. He was patient, understanding, courteous, and helpful. He made the process easy and it was always about what I wanted as the customer."
Excellent customer service, professionalism, and an understanding of my needs
"My loan processor, Shaun B. did an excellent job with customer service, professionalism and understanding concerns/needs I had. He always took the time to answer my questions and had patience with my understanding of the process. He fought for me to get approved and has changed my life. I am forever grateful. Thank you Shaun."
The process was a breeze
"Laura K. was my loan processor and I can't give her enough praise. She was just fantastic. She was in regular and clear communication with me and made this process a breeze. My loan officer was great too! Thank you to them for an awesome mortgage refi experience."
Thanks for your help!
"I'd like to commend both Shaun and Chandra for their assistance, heart, and patience in helping me to finalize my refinance loan."
I was confident in PennyMac!
"I have worked with multiple loan officers in the past and Madison was the most responsive and provided the best customer service and expertise. Thanks to her, I was confident in Penny Mac and the service provided."
Closed on time with a great rate
"Fantastic experience, closed on time with a great rate. I highly recommend PennyMac to anyone seeking a mortgage."
Selling one home and buying another
"Allen B. and Stephen C. made obtaining a mortgage for our new home VERY easy. The “selling one home & buying another” process was very frustrating at times. However, the guys at PennyMac did not factor into that frustration at all... they couldn’t have been easier or better to work with!"
We recommend PennyMac
"Everyone involved was very helpful and knowledgeable. This helped make the refinance process very smooth and everything was completed very quickly. We are very happy and would recommend PennyMac to everyone we know."
Beyond courteous, professional, and knowledgeable
"My loan officer, closing specialist, and even the Notary Public involved in our refinance were phenomenal. Beyond courteous, professional, and knowledgeable."
They worked around my schedule
"This is the first company/bank that I have ever used that was always in prompt communication and worked around my schedule. There is not one bad thing that I could say about anyone I worked with on this loan process. Number 1 company."
Felt like a team
"Another PennyMac loan went well. David and Crickett were both responsive and helpful from start to finish. I think the best part was that they were very real with me, and didn't just treat me like an email or task. Felt like a team even though I never met them in person. Good company."
Thank you for patience and hard work
"My loan officer and processor were not only knowledgeable but extremely professional individuals and a pleasant to speak with each and every time. Thank you for patience and hard work during both my home loans!"
When they buy a loan, they don’t sell it
"I am so happy they were able to lower our interest and also our monthly payments. I was also told that when they buy a loan they don't sell it, so I am happy about that. We have had our loan sold so many times. I am happy to be with PennyMac."
Impressed with the turnaround time
"I was so impressed with the turnaround time and how smoothly everything went. Big shout out to all of you at PennyMac. Keep up the good work."
We’d turn to PennyMac again
"Everyone who helped my wife and I through this process was amazing to work with. We were very satisfied and while we hope to not need this service again in the near future, if we did we'd turn to PennyMac again."
Keep up the great work!
"I wanted to say thank you again to Carl and Lana for helping me with my refinance. Both were great and very attentive to my needs and to answer all my questions. I was very impressed with their knowledge and professionalism. Keep up the great work guys!"
Professional and helpful
"Both gentlemen with whom I spoke were very professional and helpful. I had questions that may have had obvious answers, but I was treated with total respect and all my questions were answered fully and patiently. THANK YOU SO MUCH."
It was like talking to a friend
"Benedick M. was very helpful and always listened to concerns and answered all my questions and addressed my concerns. I felt very comfortable dealing with Ben. It was like talking to a friend."
Communication was great
"Communication and flexibility of the loan officer and processor was great. They made the process painless."
I expected the best and Pennymac delivered
"My loan was already with Pennymac so I expected the best and Pennymac delivered."
I can’t imagine working with another company
"Lynda M. was extremely courteous and knowledgeable. Any questions I had, she answered promptly and professionally. I hold you all in high regards and I can't imagine working with any other company that will meet my expectations in such a timely manner. Thank you."
I was able to skip August payment
"I needed my loan refinance completed ASAP. The loan processor made that happen and was able to get it done so fast that I was able to skip August payment which helped me out tremendously."
The perfection of PennyMac
"My admiration for the accurate, timely, very professional and at the same time very pleasant and friendly attitude and service provided by Tommy P. and Shadi R. I have some previous experience with other loan companies and banks, but none comes even close to the perfection of PennyMac. Thank you."
I felt like a member of the family
"I worked with Darius J. and Ayke. They were exceptional representatives of PennyMac and I felt like a valuable customer from the start of my loan application process. I did not have any issues with either individual and they really added a humanistic touch to the process. Making me feel like a member of the family rather than a client. They truly catered to my needs and provided advice where needed. I am thankful for their assistance throughout this process."
We saved A LOT of money
"Billy M. was most excellent to work with. He analyzed our situation and offered us multiple re-finance options. Over the life of the loan (which is now MUCH shorter) he saved us a LOT of money. Even when the loan process was moved to the actual loan processor, he still followed up on emails."
I felt I was in good hands
"My refinance was professionally processed, worry free, and everyone involved was just great. I felt I was in good hands, and they made me feel relaxed about what was taking place."
Closing was very easy
"I was very impressed by the way my loan officer at PennyMac work our way through our mortgage refinance process. Gave us great confidence and closing was very easy."
"Everyone was great, I really appreciated the fact that we were constantly updated on the progress at least every 72hrs!"
I was satisfied with the final outcome
"The Loan Officer and Loan Processor assigned to help me re-finance my home loan were extremely knowledgeable, professional, and always made themselves available if I had questions or concerns. They both went above and beyond to listen to me to ensure my needs were met and that I was satisfied with the final outcome. This was a pleasant experience that I would definitely recommend to anyone."
Thank you PennyMac!
"I was very happy that I was able to refinance after only seven months of home ownership and was able to get a lower rate which saved me almost $100 a month. Thank you PennyMac!"
Thank you for always providing good service
"Everyone involved in my loan was very professional. The process is not known for being easy, but I was surprised at how a good loan officer can make it simple. I was responded to very quickly and never felt stressed out. I will be coming back to PennyMac for my next loan like I have done the last two times when the time is right. Thank you for always providing good service."
Exceptional customer service
"The loan officer and loan processor were both exceptional on their customer service. I come from a strong customer service background and I am very critical when I do not receive the level of service I believe I should be getting. However, I have to say I was impressed with both of them."
We are happy PennyMac customers!
"David was amazing, friendly and extremely helpful in every way needed during process. I was impressed with the speed and efficiency of the whole process. We are happy PennyMac customers!"
Wish I would have found PennyMac in the first place
"Unbelievably fast and professional. Closed on my refinance in just a few short weeks. Was allowed to skip two full payments and received $500 cash back a few days after closing. Wish I would have found PennyMac in the first place."
Made refinancing easy
"Made the intimidating experience of refinancing easy to understand and always felt our best interest was in mind when discussing options. Thank you!"
Great job keeping my business
"PennyMac went above and beyond in satisfying the details of my loan. They did a great job in keeping my business."
The staff is very helpful and knowledgeable
"The process was great. I received a lot of guidance. The staff is very helpful and knowledgeable. Thank you so much for all the help and support!"
Thank you for saving me and my family money
"I truly appreciated that PennyMac called me to refinance at a lower rate. To me, that shows that they're taking care of customers and not just focusing on making money for themselves. Thank you for saving me and my family money!"
I was extremely happy with the service I received
"I was extremely happy with the service I received from PennyMac and will recommend them to everyone I know. This whole process was super easy and your staff is very knowledgeable, professional and friendly! Thank You!"