Customer Reviews & Testimonials
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Went above and beyond
"Bailey Greene was amazing. He helped us out and went above and beyond to meet our requests. Even after I was transferred to the Operations side, he still helped me when I reached out. I am grateful that I got such an excellent representative to work with at PennyMac!!"
Took all my worries away
"When I made the initial call I was nervous about taking the plunge. Charles took all my worries away. From start to finish I couldn't have had a better experience."
Process was fast and easy
"From the moment I called with a few questions to the last stroke of the pen in closing our loan, every person I talk to was so kind and helpful. The whole process was fast and easy!"
It was a smooth process
"We worked with Loan Officer Brandon Glenn, it was a smooth process that resulted in a great helpful benefit to us. Brandon provided for us everything thing we asked for."
I highly recommend
"I had a great experience. Everytime I called there was someone to help. My agent Mr. Taylor was very helpful and moved things along. I highly recommend."
Highly recommend Penny Mac
"Mr Hang and Mr Rodriguez were very knowledgeable and professional and made the loan process easy and stress free. I will highly recommend Penny Mac tio my frends,."
Everything was straight forward
"Everything was straight forward, the fine print was explained and any time I had a question there was always someone on the end of the line to answer my questions."
Answered all my questions
"Both Nathan and Rosario were easy to talk to and answered all my questions in a timely manner. This was my first time buying a house and I appreciate them walking me through it so well! Thanks for helping me get my girls into they’re new home in time!"
Simple and quick process
"It was a simple and quick process. Just about everything that was needed to be communicated about my options and process was. I didn’t fell pressured or rushed."
Quick and well explained
"The process was quick and well explained. Only part that was slightly confusing were the auto emails that didn't quite sync up with the process."
Professional and courteous
"The representative explained everything in details and there was no surprises. She was professional and courteous with the application process. She ensured that I was updated throughout the loan process."
Pleasure working with PennyMac
"The service was fast and expedient. The representative was very knowledgeable and made everything clear and concise. Definitely was a pleasure working with PennyMac."
MAC team was great to work with
"The Penny MAC team was great to work with. They clearly communicated everything needed upfront to close my refi and we were able to get it done three weeks early. Couldn’t be happier with their level of service and professionalism."
Highly recommend this company
"Every thing was done in a very timely manner. Closing was prepared sooner than they stated which was great. The gentleman that came to our house for the signing of everything was very professional and friendly. I would highly recommend this company."
"William did a great job getting us the rate we wanted. He was polite and pleasant. We did it all in the time it took us to drive home from work. Great service"
Courteous and professional
"Truly happy at last to get a lower interest loan. The process was simple and timely. Customer service was courteous and professional. Thank you."
Couldn't be happier
"Started with a few questions and was given prompt answers. My loan officer worked with me to get a rate I was comfortable with and even matched a competitor to make sure I was happy. Very pleased with the overall experience and closed in less than three weeks. Couldn't be happier."
Would highly recommend Penny Mac
"This is my second mortgage loan with Penny Mac. Both experiences have been excellent. I would highly recommend Penny Mac for a refinance or new mortgage loan.."
Very smooth process
"Best experience I've had applying for a mortgage. Very smooth process, excellent people and great rate. The best out of the about 11 previous mortgages I've had over the last 43 years."
Great follow up and communication
"Benjamin was professional and went the extra mile to make sure my financing was handled to my expectations. Great follow up and communication. Thank you !!!!"
We worked great together as a team
"Randall was great. He pursued the business. His competitive quote stole my account from another lender. He was always on top of any document requirements. We worked great together as a team. Very happy with my purchase and PennyMac who made it possible."
Pleased to have this done so quickly
"My experience with the loan officer and the entire team was painless and went very smooth. I'm extremely pleased to have this done so quickly and with a great outcome!"
I was extremely pleased
"I found the experience great. The agent I talked to was friendly and very helpful in answering my questions I had about re-financing my loan. I was extremely pleased in how fast the re-financing the loan took."
I love PennyMac
"My Mac team Ruben, Martha and others made the process SUPER smooth and simple and during the Holidays I was able to close and move in. Welcome 2020 in my new house. I love PennyMac????????"
All done remotely
"All done remotely with little fuss, clear instructions of what's needed, e-sign,reasonable rate and charges, quick turn-around."
PennyMac was excellent
"Eric was exceptionally good at telling me the process and benefits of the loan. It closed much faster and with more ease than any other loan I've done. Everyone I spoke to at PennyMac was excellent."
I would highly recommend
"Matthew was great to work with, concise, considerate, and very informative. I would highly recommend to work with him on any future financial adventure. Thank you for making this a positive experience!"
Courteous and professional
"Everyone from PennyMac were always on time with communication. Things fell by the waist side on our end, but the staff from PennyMac were very courteous and professional with us."
Will recommend Pennymac
"Refinancing my home with Derek easy and he was very professional! Will recommend Pennymac to all my friends looking to purchase a home!"
Very professional and friendly
"It was a pleasure working with Brian even though it was over the phone. He was both very professional and friendly at the same time. I enjoyed the conversations I had with him and wish him much success in the future."
Return customers to PennyMac
"We are return customers to PennyMac for our new home because of our good experience with their service on our previous mortgage."
Pleasant and easy experience
"It really was a pleasant and easy experience. I am GRATEFUL I gave the conversation and process a shot as I will save over $2,600 a Year~! Thank you!"
My MAC Team worked expeditiously
"The loan officer's determination to keep me as a PennyMac customer matched the offer from another Mortgage provider. Those working on my refinance would send me updates on my application. My MAC Team worked expeditiously to close my loan before the new year."
Hassle free experience
"Everyone I spoke to was very professional and helpful and the process happened extremely fast. It was altogether and easy, hassle free experience!"
"I was always informed as what to expect, the only exception was the closing took a bit longer than predicted but I believe that was the problem with a subordinated loan on the property, otherwise it went off without a hitch. Good experience!!"
"PennyMac made the entire home buying experience GREAT! Everyone was polite and kind and gave exceptional service. I would recommend PennyMac to anyone! A special thank you to all those who helped me in this process."
Concerns were addressed quickly
"Ed was wonderful. He made the process feel real human. All my concerns were addressed quickly and questions were answered just as promptly. I couldn't be happier."
"It was fast and the whole team kept me up to date on what was going on. Seemed effortless and really easy to manage, the whole team did an outstanding job."
Accurate and well explained
"The support I received was very professional, accurate and well explained. Because of this it made the whole process seem a lot less stressful. Thank you again."
Very knowledgeable and helpful throughout
"Bryan was very knowledgeable and helpful throughout the entire process. I would love to work with him again, he made it all very simple and was straight forward and didn't make you feel like he was reading off a script. He actually cared to answer specific questions and help any way he could."
Increased my comfort level
"Evan projected an informed and friendly manner and was very patient. His competence and caring demeanor increased my comfort level. He was great."
I would use Penny Mac again and again
"The process from beginning to end was communicated clearly. We had delays that were not because of Penny Mac but due to lack of appraisers and inspectors in our area. I would use Penny Mac again and again."
Everything was explained in detail
"Everything was explained in detail; it was a little fuzzy when it came time too closing date. I wanted it to close before the 1st of December. I believe I was assured this would happen; nonetheless, it went through smoothly."
Everything was done properly
"Mr. Jamie is a great consultant. He explained everything he made sure everything was done properly. I really appreciate him. You a good person working for you that has your best interest."
Customer service was outstanding
"Robert was a true professional and was a pleasure to work with during this loan process. He customer service was outstanding and he really made me feel comfortable about everything."
Very simple and straightforward
"Outstanding professional assistance with knowledge and experience, when I asked a question the answer was to the point, and also was repeated to ensure that it was understood."
Process required minimal work
"The whole process required minimal work and documents on my end - which was wonderful. Also, to have the notary scheduled at my convenience and complete at my house was a huge benefit. Thank you"
Pleasant and efficient
"From a "cold" call arriving at just the most opportune time dealing with this financial group and the individuals involved has been the most pleasant and efficient I have experienced."
I will definitely recommend PennyMac
"Hi, Overall the communication between Christine and Linda was amazing. They both did a great job on ensuring my wife and myself had a seamless process. I will definitely recommend PennyMac to my family and friends. Keep having employees like this kind."
Fast and easy
"Special thanks to Marcel and his team!!!! Our process to refinance our home was so fast and easy. I would definitely recommend anyone looking to refinance to reach out to Marcel and his team @pennymac."