Customer Reviews & Testimonials

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Testimonials

The loan process was seamless

"From the phone call i received from Joshua regarding my searching for a refinance to the last call from Linda, I always knew what was going on with the loan process and it was seamless."

Process was painless

"The whole process was painless and everyone had a great personality and positive attitude. Thank you very much for all the help"

Fantastic communication and customer service

"Everything was great. Loan officer (Jason) was on point. Thank again for all your help and i hope in the near future you will be there to help me with another loan."

Exceptional customer service

"Ignacio and Jason made the process simple and quick. PennyMac always has exceptional customer service and I would recommend them to everyone!"

PennyMac is perfect

"Everything was communicated so clearly and any questions were answered immediately and precise. Made the whole process easy and enjoyable with very friendly and patient people."

No surprises

"The process was thoroughly explained and there were no surprises. Jeff was very personable and he did not try to apply any pressure. Thank you and good job."

Very professional

"Andree did a great job and was a pleasure to work with. Very professional and explained the entire process very clearly. Thank you, Andree."

Very professional and polite

"Very smooth, and quick refinance! Would recommend Penny Mac to any of my friends. They were very helpful and only had a minor hiccup, but was nothing that couldn't be fixed fast."

Such an easy process

"Everyone through the process was extremely helpful and rates and cost were as expected or better! All good surprises! Such an easy process."

Made the refi happen

"Jerold looked for ways to make the refi happen and stuck with the process through some difficulties and timing issues on our part."

Great asset to the company

"Everyone did exactly what they said they would do. Special shoutout goes to Linda Harris. She’s a great asset to the company. Thanks."

Everything was great

"Everything was great. Loan officer (Jason) was on point. Thank again for all your help and i hope in the near future you will be there to help me with another loan."

Concise, efficient and professional

"The level of service provided was excellent, concise, efficient and professional. I will positively refer my family and friends. Thank you."

Accuracy and professional attitude

"The accuracy and the professional attitude of everyone I work with I really appreciate all the hard work of all the members of PennyMac. Thank you all."

Very friendly and patient people

"Everything was communicated so clearly and any questions were answered immediately and precise. Made the whole process easy and enjoyable with very friendly and patient people."

Top notch

"David Kelly was very professional,courteous and listened to our questions.Top notch. We,however, cant say the same for Linda Harris"

Everything went very smoothly

"Very knowledgeable and professional. He coordinated the process with my agent and title company. I was able to close in a shorter time frame than expected. Everything went very smoothly."

Everything went smooth

"Jami Manning, started the process off and is a fantastic communicator. Then the MAC team took over and everything went smooth."

Would 100 percent do it again

"Very pleased with our loan officer. She had valves that makes her even better than she is. Honesty, integrity, trust, excellence. Would 100 percent do it again!!"

Will highly recommend to others

"Pleasantly surprised on how quickly we went through the loan process. Kudos to Clay for keeping me informed along the way! Will highly recommend to others."

What a fantastic team

"A great experience! The system in place makes the entire process easy but the people that assisted me throughout truly made the experience great. What a fantastic team!"

Knowledgeable and professional

"Elodia was very helpful with the rates, costs, etc. She made changes in the chosen rate understandable and available. She was knowledgeable and professional."

I closed a month ahead of schedule

"The Mac Team made the process of refinancing my home very easy and I closed on it a month ahead of schedule. I would definitely recommend Penny Mac"

Communication was excellent

"The communication was excellent and I was kept abreast of everything on a consistent basis. There was always someone there to answer any question that I had."

The process was clear and easy

"From the beginning, the process was clear and easy. The PennyMac staff were helpful and knowledgable and got things done quickly."

The loan process was extremely simple

"The team was courteous, informative, and extremely polite. Questions were usually answered quickly and accurately. The loan process was extremely simple."

Met our expectations

"The friendly service, prompt responses to my questions and concerns, and been able to get the loan that met our expectations. Thank you all who assisted us through the process."

Courteous, clear, and very patient

"Kyle made it great and We worked with him for a long time and he was courteous, clear, and was very patient with all the questions we had."

Very profesional

"all of you guy were very nice and very profesional, thanks for everything that you guys did for my wife and my self specially Kathy and Andrew"

Pleasant and professional

"Everyone that I delt with was pleasant and professional. They more than met all of my needs and gave me answers in a very timely manor."

Listened to my needs

"Bryan took the time out to listen to my needs and gave me positive feedback and represented your company very well.. Thank you for everything Bryan."

Extremely satisfied customer

"The PennyMac team was phenomenal. They were connected, reachable, and communicative through the entire process. Extremely satisfied customer."

Everything was done in order and on time

"Everybody we’re so accommodating and patience to explain very details I don’t understand. Everything was done in order and on time . Thank so much!!!"

Very professional and friendly

"I have had a very pleasurable closing experience. Everything went so well I refinanced another property also. Very professional and friendly. I would highly recommend"

Everything was done mobile

"everything was done mobile and very fast even though we have to meet with the notary. Everything was on time and went very smooth."

Closed and funded sooner

"The whole process was explained to us and it not only went as expected but even closed and funded sooner than we thought it could."

Outstanding customer service

"Daniel provided us outstanding customer service and his his follow through actions ensured the loan was properly, administered and completed on time. He is a true professional."

Really phenomenal experience

"Joshua and the PennyMac team made this experience really phenomenal. They were patient with me and answered all my questions."

Very smooth process

"Emerson was clear and concise on explaining the process and quick to answer all questions. He made this a very smooth process. Thanks Emerson."

Very pleased with everything

"Made my transaction as painless as possible and were very helpful throughout the whole process. Very pleased with everything. Thank you."

Answered all my questions

"Billy was great to work with. Very prompt in getting back with me. Answered all my questions clearly and at a level I could understand."

Excellent, accurate and timely

"All of PennyMac’s representatives provided excellent, accurate and timely information but the title company made a mistake that set my closing back about a week."

Very smooth, and quick refinance

"Very smooth, and quick refinance! Would recommend Penny Mac to any of my friends. They were very helpful and only had a minor hiccup, but was nothing that couldn't be fixed fast."

Very knowledgeable

"Jerald was very knowledgeable and was available to talk me through the refinance process when ever I had any additional questions. Thanks for all of your help!"

Best loan experience ever

"The whole process was painless and everyone had a great personality and positive attitude. Thank you very much for all the help"

Informative and professional

"Joshua Leatherman was fantastic! He was just so patient and kind while also being informative and professional. Couldn't say enough good things about him."

Very professional

"Speedy process! Caring customer service and very professional. This is definitely the best mortgage company and experience ever since owning our home since 1992. Thank you so much!"

Very helpful staff

"Great communication with the loan officer. Very helpful staff. Fast call back with answers to all my questions. I would use them again in the future."

Great team to work with

"Best experience ever! I would highly recommend to everyone, even my realtor said she is going to start using Penny Mac! Great team to work with! Thank you!!"

Great communication

"Clay helped clearly explain the overall process and showed how the FHA streamline process would improve both my interest rate and mortgage payment. Great communicator"