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Purchase or Refinance
Purchase or Refinance Online Application
Apply Now Get Pre-Approved Online
Sales Center Hours
(Pacific Time Zone)
Monday - Friday 6 a.m. - 7 p.m.
Saturday 6 a.m. - 5 p.m.
Loan Payments
Having difficulty making payments? If so, please call us at (866) 545-9070.
Pay Online
Log in @ PennyMacUSA.com.
Use Our App
Download the PennyMac Mobile app from the App Store.
Pay By Phone
Automated Phone System
Available 24/7
With a Customer Service Representative
Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 a.m
Pacific Time Zone
Send By Mail
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597
Overnight Payments Mailing Address
PennyMac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746
Loan Servicing
For servicing on your existing mortgage account with PennyMac
Customer Service Center
(Pacific Time Zone)
Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 a.m.
Please have your loan number available.
Questions about your loan, address changes and correspondence may be mailed to:
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notices of error or information requests must be mailed to this address.
Secure Online Messaging
Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.
General Correspondence
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notice of Error and Information Requests Only
DO NOT SEND PAYMENTS TO THIS ADDRESS. If you need the payment address, click here.
East Coast States:
PO Box 950002
Fort Worth, TX 76155-9802
Or West Coast States:
PO Box 5133
Thousand Oaks, CA 91359-5133
My m.a.c Team
(Eastern Time Zone)
Monday - Friday 8 a.m. - 9:00 p.m.
Please have your loan number available.Our Headquarters
Corporate Offices
Investor Relations
Isaac Garden
Media Relations
Janis Allen
Community Relations
Sales Offices
Honolulu, HI
NMLS # 828116
Moorpark, CA
NMLS # 1166419
Pasadena, CA
NMLS # 968525
Phoenix, AZ
NMLS # 1985303
Plano, TX
NMLS # 1481509
Roseville, CA
NMLS # 516004
Summerlin, NV
NMLS # 364187
Tampa, FL
NMLS # 1224863
We Invite Your Feedback
At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.
If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:
Attention: PennyMac Feedback
PO Box 514387
Los Angeles, CA 90051-4387
