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Purchase or Refinance

Online Application

Apply Now Get Pre-Approved Online

Sales Center Hours

(Pacific Time Zone)

(866) 549-3583

Monday - Friday 6 a.m. - 7 p.m.

Saturday 6 a.m. - 5 p.m.

Loan Payments

Having difficulty making payments?

(866) 545-9070

Payment Center Hours

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

Payments Mailing Address

PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

Overnight Payments Mailing Address

PennyMac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746

(Please do not send correspondence)

Loan Servicing

For servicing on your existing mortgage account with PennyMac

Customer Service Center

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

Please have your loan number available.

Questions about your loan, address changes and correspondence may be mailed to:

PennyMac Loan Services,LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387

Notices of error or information requests must be mailed to this address.

Secure Online Messaging

Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.

My m.a.c Team

(Pacific Time Zone)

Monday - Friday 7 a.m. - 5:30 p.m.

(844) 917-3669

Please have your loan number available.

Our Headquarters

Corporate Offices

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361 (818) 224-7442

Investor Relations and Press Inquiries

Chris Oltmann

(818) 224-7028

Community Relations

Affinity Programs

Victoria Guttridge

(805) 222-0977

Sales Offices

Moorpark, CA

NMLS # 1166419

6101 Condor Drive
Suite 200
Moorpark, CA 93021 (866) 545-9070

Pasadena, CA

NMLS # 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101 (626) 657-0800

Sacramento, CA

NMLS # 516004

3851 North Freeway Blvd.
Suite 100
Sacramento, California 95834 (916) 245-1515

Honolulu, HI

NMLS # 828116

55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813 (808) 441-4930

Henderson, NV

NMLS # 364187

2285 Corporate Circle
Suite 160
Henderson, Nevada 89074 (702) 659-7520

Plano, TX

NMLS # 1481509

2201 W. Plano Parkway
Suite 150 and 300
Plano, TX 75075 (817) 494-0240

Fort Worth, TX

NMLS # 1065684

14800 Trinity Blvd.
Fort Worth, Texas 76155 (817) 494-0240

We Invite Your Feedback

At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.

If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:

PennyMac Loan Services, LLC
Attention: PennyMac Feedback
PO Box 514387
Los Angeles, CA 90051-4387
Please be advised, we may not be able to resolve your concerns if we are unable to contact you.
All times Pacific
For identification purposes please provide either your loan number or property address.
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