Purchase or Refinance
Sales Center Hours
(Pacific Time Zone)
Monday - Friday 6 a.m. - 7 p.m.Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.
Loan Payments
Having difficulty making payments?
(866) 545-9070Payment Center Hours
(Pacific Time Zone)
Monday - Friday 6 a.m. - 6 p.m.Saturday 7 a.m. - 11 a.m.
Payments Mailing Address
PennyMac Loan Services, LLCP.O. Box 30597
Los Angeles, CA 90030-0597
Overnight Payments Mailing Address
PennyMac Loan Services, LLC1200 W 7th Street
Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)
Loan Servicing
For servicing on your existing mortgage account with PennyMac
Customer Service Center
(Pacific Time Zone)
Monday - Friday 6 a.m. - 6 p.m.Saturday 7 a.m. - 11 a.m.
(800) 777-4001
Please have your loan number available.
Questions about your loan, address changes, and overnight correspondence may be mailed to:
PennyMac Loan Services, LLCAttn: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notices of error or information requests must be mailed to this address.
Secure Online Messaging
Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.
Our Headquarters
Corporate Offices
PennyMac Loan Services, LLC3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361
(818) 224-7442
Community Relations
Sales Offices
Pasadena, CA
NMLS # 968525
251 South Lake AvenueSixth Floor
Pasadena, California 91101
(626) 657-0800
Sacramento, CA
NMLS # 516004
3851 North Freeway Blvd.Suite 100
Sacramento, California 95834
(916) 245-1515
Eagan, MN
NMLS # 391940
Grand Oak Office Center860 Blue Gentian Rd., Ste. 293
Eagan, Minnesota 55121
(612) 326-9954
We Invite Your Feedback
At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.
If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:
PennyMac Loan Services, LLC
Attention: PennyMac Feedback
PO Box 514387
Los Angeles, CA 90051-4387