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Purchase or Refinance

Online Application

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Sales Center Hours

(Pacific Time Zone)

(866) 549-3583

Monday - Friday 6 a.m. - 7 p.m.

Saturday 6 a.m. - 5 p.m.

Loan Payments

Having difficulty making payments? If so, please call us at (866) 545-9070.

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Use Our App

Download the PennyMac Mobile app from the App Store.

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Pay By Phone

(800) 777-4001

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m

Pacific Time Zone

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Send By Mail

PennyMac Loan Services, LLC

P.O. Box 30597

Los Angeles, CA 90030-0597

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Overnight Payments Mailing Address

PennyMac Loan Services

Attn: Lockbox Operations POB 30597

20500 Belshaw Ave.

Carson, CA 90746

Loan Servicing

For servicing on your existing mortgage account with PennyMac

Customer Service Center

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

Please have your loan number available.

Questions about your loan, address changes and correspondence may be mailed to:

PennyMac Loan Services,LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387

Notices of error or information requests must be mailed to this address.

Secure Online Messaging

Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.

My m.a.c Team

(Eastern Time Zone)

Monday - Friday 8 a.m. - 9:00 p.m.

(844) 917-3669

Please have your loan number available.

Our Headquarters

Corporate Offices

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361 (818) 224-7442

Investor Relations

Isaac Garden

(818) 224-7028

Media Relations

Janis Allen

(805) 330-4899

Community Relations

Sales Offices

Honolulu, HI

NMLS # 828116

55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813 (808) 441-4930

Moorpark, CA

NMLS # 1166419

6101 Condor Drive
Suite 200
Moorpark, California 93021 (866) 545-9070

Pasadena, CA

NMLS # 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101 (626) 657-0800

Phoenix, AZ

NMLS # 1985303

2401 W. Peoria Avenue
Suites 325 and 350
Phoenix, Arizona 85029 (623) 250-2299

Plano, TX

NMLS # 1481509

2201 W. Plano Parkway
Suites 150 and 300
Plano, Texas 75075 (817) 494-0240

Roseville, CA

NMLS # 516004

3013 Douglas Blvd
Suite 250
Roseville, California 95661 (916) 245-1515

Summerlin, NV

NMLS # 364187

10550 West Charleston Blvd
Suite A
Las Vegas, Nevada 89135 (702) 659-7520

Tampa, FL

NMLS # 1224863

9009 Corporate Lake Dr.
Suites 100 and 320
Tampa, FL 33634 (813) 498-0886

We Invite Your Feedback

At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.

If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:

PennyMac Loan Services, LLC
Attention: PennyMac Feedback
PO Box 514387
Los Angeles, CA 90051-4387