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Customer Service Center

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

Please have your loan number available.

Questions about your loan, address changes and correspondence may be mailed to:

Notices of error or information requests must be mailed to this address.

Secure Online Messaging

Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.

At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.

If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to: