We service the loans we originate — Unlike most lenders, we stay committed to our customers throughout the life of the loan. When you originate a loan with PennyMac, we’ll service your loan because we value your trust and decision to choose us.
No expensive brick-and-mortar retail offices — We believe in passing on the savings to our customers with low, competitive rates and fees available today.
A full range of loan products and beneficial services — PennyMac’s Pre-qualification Certificate, for example, helps you understand how much you can afford before you start shopping. Your offer will stand out, and because you've put some of the paperwork behind you, your loan can close more quickly.
Working with my loan officer made my experience great, and the streamline program your company offers is the best. Everything was done effectively and seamlessly.— Jane A.
I was hesitant about the refinance process; however from the very first contact with PennyMac, I was confident I had made the right decision. I didn't feel pressured throughout the entire process. The refinance was a seamless effort and everyone was very professional. I appreciate the patience, professionalism, knowledge and customer care that I received from the PennyMac team. Thanks for making what I thought was a tough decision a very pleasant experience.— Belinda M.
About PennyMac Loan Services
As a top direct national mortgage lender, PennyMac is committed to providing its customers with a range of innovative solutions to help them purchase, refinance or simply remain in their homes. Whether they’re first-time buyers who are new to the loan process or someone who is specifically seeking a competitive Conventional, FHA or VA loan, PennyMac is dedicated to offering great rates and unparalleled service.
Being an online mortgage lender means that PennyMac can focus on the needs of its customers rather than maintaining a network of branches and banking products. The company’s licensed loan officers are trained specifically to service home loans and to help customers through the process every step of the way.
Since being founded in 2008 by a team of mortgage industry veterans, PennyMac has sought to restore Americans’ trust in home ownership by improving the quality and consistency of the mortgage experience. The company is a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages. PennyMac also buys loans from banks and other lenders, using its industry expertise to help customers restructure their mortgages so they can stay in their homes. To date, the company serviced more than a million loans.