Manage Your Account

Get information on the most common account tasks.​​​​​​​

Access your loan information from any computer, tablet or mobile device. Complete the quick and easy registration process and immediately start browsing through our new features.


Log in or register your existing mortgage online to view your statements, make a payment, and more.


Making Payments

Hassle-free ways to make your loan payments any time.

Mortgage Relief and Assistance

Mortgage relief programs best suited to your personal needs.

New Customer Information

Find out how to set up online access to your account.

Tax and Insurance Information

Everything you need to know about taxes and insurance.

Accessing Loan Information on the Web

Whenever you want, wherever you are, your loan information is only a click away. Visit and click on ‘Log In’ to follow the easy registration process to establish a username and password. After your registration is complete, you will have immediate access to your mortgage account from any computer, tablet or mobile device.

Browse through our secure website features that include:

  • Make a Payment
  • Manage PennyMac Auto Pay Plan
  • Manage Pending Payments
  • View Statements and Documents
  • Loan Activity
  • Amortization Calculator
  • Message Center
  • View Escrow Information
  • Update email address
  • Update mailing address

Accessing Account Information By Phone

Our automated phone system is available 24 hours a day, 7 days a week. It allows you access to the following services:

  • Pay-by-Phone (a fee may be charged for this service in accordance with the laws of your state)
  • Payment and correspondence address information
  • Account information including loan balance, last payment received, next payment due, and payment amount
  • Tax and insurance information
  • Year-end tax and insurance information
Impacted by a natural disaster?
Impacted by a natural disaster?

If a natural disaster, accident or other event has damaged your home or created a financial hardship, we are here to help.

Customer Service
Customer Service

Contact our customer service team with any inquiries. Our Customer Service Representatives are available Monday - Friday, 6 a.m. to 6 p.m. PT and Saturday, 7 a.m. to 11 a.m. PT (800) 777-4001