New Customer Information
Welcome to PennyMac
Welcome to PennyMac Loan Services. We are excited to have you as a customer and we look forward to the opportunity to serve you. At PennyMac, our goal is to deliver outstanding customer service by providing accurate information and solutions in a timely and courteous manner. You'll find our highly-trained staff exhibit a high level of knowledge, integrity, and respect as you interact with them.
Our Customer Service Department is open:
Monday - Friday 6 a.m. - 6 p.m. (PT)
Saturday 7 a.m. - 11 a.m. (PT)
What to Expect
If your loan recently transferred to PennyMac, you will soon receive a welcome package that will provide you with your new PennyMac loan number along with other useful information and instructions.
Register online. Upon registering, you'll be able to access account information, submit your payment and communicate with us via our secure message center.
Note: If your loan was recently transferred to PennyMac it can take 14 days for your account information to be available on our system.
We also offer an automated phone system that provides account information and the option to submit your payment over the phone. These services are available 24 hours a day, 7 days a week. You can reach us toll free at (800) 777-4001.
If your loan was recently transferred to PennyMac and you haven't yet received a PennyMac payment coupon, please send your payment to PennyMac Loan Services at P.O. Box 30597, Los Angeles CA 90030-0597. Please include your PennyMac loan number on your check if you have it. However, you do not need to have your loan number to make your payment.
If you prefer to make your payments through online banking or another bill payment service, you will need to change the payee information in your payment instructions to PennyMac and reference your PennyMac loan number if you have it. PennyMac's payment address is P.O. Box 30597, Los Angeles CA 90030-0597
If you had an automatic payment plan set up with your prior servicer, we will send you a notification outlining how this will affect your automatic payment plan. Please watch for correspondence from both PennyMac and your prior servicer.
If you've already sent your upcoming payment to your previous servicer, don't worry — we'll be in regular contact with them to ensure they forward the payment to us.
Your Escrow Account
If your loan was recently transferred to PennyMac and you had an escrow account with your previous servicer, your escrow balances will transfer to us automatically. If your taxes and/or insurance are due, we will make payments to the taxing authority or insurance company by the date the payments are due. We will also notify your insurance carrier of the transfer of servicing to PennyMac.
For inquiries (including information on where to make your payment) on your optional coverage such as life, disability, or accidental death please contact your prior servicer or your insurance provider directly.
At PennyMac, your satisfaction is important to us and we look forward to serving you.