New Customer Information
BE AWARE OF FORECLOSURE, GIFT CARD & LOAN SCAMS
- PennyMac does not charge fees for a modification or other loss mitigation plans when you are facing a delinquency.
- PennyMac will work with you to ensure every option possible is explored to retain homeownership. No fees. No strings.
- PennyMac does not accept payments from Money Gram.
- Funds are always payable to PennyMac and not to an individual.
- PennyMac does not accept gift cards as payment and will not call you and ask for a gift card number.
- Anyone who demands payment via gift card is always a scammer. Gift cards work like cash, once you’ve provided the number you will not be able to get your money back.
- Don’t be fooled! To learn more about Gift Card Scams, read the Federal Trade Commission’s article.
PennyMac will work with you to ensure every option possible is explored to retain home ownership. No fees. No strings.
Welcome to PennyMac
Welcome to PennyMac Loan Services. We are excited to have you as a customer and we look forward to the opportunity to serve you. At PennyMac, our goal is to deliver outstanding customer service by providing accurate information and solutions in a timely and courteous manner. You'll find our highly-trained staff exhibit a high level of knowledge, integrity, and respect as you interact with them.
Managing My Loan
If your loan recently transferred to PennyMac, you will soon receive a welcome package that will provide you with your new PennyMac loan number along with other useful information and instructions.
Register online. Upon registering, you'll be able to access your account information, set up convenient paperless statements and automatic payment reminders, submit your payment and communicate with us via our secure message center. Note: If your loan was recently transferred to PennyMac it can take 14 days for your account information to be available on our system.
We also offer an automated phone system that provides account information and the option to submit your payment over the phone. You can also make payments with the PennyMac Mobile app. Both services are available 24 hours a day, 7 days a week. You can reach us toll free at (800) 777-4001.
Our Customer Service Department is open:
Monday - Friday 6 a.m. - 6 p.m. (PT)
Saturday 7 a.m. - 11 a.m. (PT)
If your loan was recently transferred to PennyMac and you haven't yet received a PennyMac payment coupon, please send your payment to PennyMac Loan Services at P.O. Box 30597, Los Angeles CA 90030-0597. Please include your PennyMac loan number on your check if you have it. However, you do not need to have your loan number to make your payment.
If you prefer to make your payments through online banking or another bill payment service, you will need to change the payee information in your payment instructions to PennyMac and reference your PennyMac loan number if you have it. PennyMac's payment address is P.O. Box 30597, Los Angeles CA 90030-0597.
If you had an automatic payment plan set up with your prior servicer, we will send you a notification outlining how this will affect your automatic payment plan. Please watch for correspondence from both PennyMac and your prior servicer.
If you've already sent your upcoming payment to your previous servicer, don't worry — we'll be in regular contact with them to ensure they forward the payment to us.
Your Escrow Account
If your loan was recently transferred to PennyMac and you had an escrow account with your previous servicer, your escrow balances will transfer to us automatically. If your taxes and/or insurance are due, we will make payments to the taxing authority or insurance company by the date the payments are due. We will also notify your insurance carrier of the transfer of servicing to PennyMac.
For inquiries (including information on where to make your payment) on your optional coverage such as life, disability, or accidental death please contact your prior servicer or your insurance provider directly.
Managing My Application
If you’ve recently applied with PennyMac, you now have access to your loan application 24/7 with our new mortgage access center (m.a.c). Log in to check your application progress or call your dedicated m.a.c team at (844) 917-3669 Monday - Friday 7 a.m. - 5:30 p.m. (PT).
Register online. Upon registering, you’ll be able to access your mortgage application information, upload documents, and receive status updates via email.
At PennyMac, your satisfaction is important to us and we look forward to serving you.