Mobile Messaging Terms & Conditions
What is PennyMac Loan Services Mobile Messaging?
PennyMac Loan Services Mobile Messages are SMS messages sent to those who have opted-in to receive text messages from PennyMac, including: alerts, reminders, offers, etc.
How do I sign up for mobile messages from PennyMac?
Get started with PennyMac Loan Services Mobile Messages by texting JOIN to 55495. By signing up, you consent to receive up to 3 marketing messages per month.
Is it free?
PennyMac Mobile Messages is a complimentary service provided by PennyMac Loan Services. Depending on your messaging plan and carrier, Message & Data Rates May Apply.
How do I stop receiving messages?
If you wish to stop receiving text messages from us, you may unsubscribe by texting the word STOP to 55495 or by calling 844-917-3669. Once your mobile number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device.
I opted out, now I want back in. How do I do that?
You can start receiving PennyMac Loan Services Mobile Messages again by texting JOIN to 55495.
What if I want more information on other topics?
You may text the word HELP to 55495, email firstname.lastname@example.org or call (800) 777-4001 for more information.
JOIN: Texting JOIN to 55495 to get alerts, offers, etc.
Welcome to PennyMac! You will receive up to 3 marketing messages/month. Text STOP to cancel; HELP for info; or visit www.pennymacusa.com/mobile-messages for a list of commands. Msg & Data Rates May Apply.
STOP: Texting STOP at any time to 55495 will prevent you from receiving any future PennyMac Loan Services Mobile Messages.
You will receive no further messages from PennyMac. To opt back in, text JOIN. Msg & data rates may apply.
HELP: Texting HELP at any time to 55495 will return a message such as the following:
Visit http://pennymacusa.com or call (800) 777-4001 for more info. Text STOP to cancel. Msg & Data Rates May Apply. You will receive up to 3 marketing messages/month.
PAY: Texting PAY at any time to 55495 will direct you to make a payment.
To make a payment, call (800) 777-4001 or download our app and log in to your account.
APPLICATION: Text APPLICATION to check on your application status.
To check on your application status, log into our mortgage access center (m.a.c) or call 844-917-3669.
Does my mobile carrier participate?
PennyMac Mobile Messaging works with all major U.S. carriers, including: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, InterOp, Cellular Com, C Spire Wireless, Cricket, Virgin Mobile.
Carriers are not liable for delayed or undelivered messages. T-Mobile® is not liable for delayed or undelivered messages.
How are messages sent?
We may use autodialer or non-autodialer technology to send the text messages described above to the mobile phone number provided when you opt in.
By texting the five-digit U.S. short code: 55495 you acknowledge and agree to the terms and conditions provided in this policy and fully and unconditionally authorize PennyMac Loan Services, LLC and its service providers to respond to your mobile device or cell phone, even if your telephone number is listed on any federal, state or corporate do-not-call registry.
PennyMac Loan Services Mobile Messages is an automated loan alert service and is not intended to be construed against PennyMac Loan Services, LLC as an interest rate lock, an unconditional loan commitment, an unconditional loan approval, unconditional qualification, or any other unconditional offer or agreement to lend. Furthermore, PennyMac Loan Services, LLC disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through PennyMac Loan Services Mobile Messages and makes no warranties, express or implied, with respect to such data or information.
Do not use PennyMac Loan Services Mobile Messages to communicate time-sensitive instructions or official company matters. Urgent matters should be communicated directly with the person of concern via telephone and then confirmed in writing with the appropriate person.
PennyMac Loan Services, LLC reserves the right to block any mobile telephone number it deems inappropriate and to disable PennyMac Loan Services Mobile Messages without notice.
By using this service, you agree that the terms stated herein shall apply to you and are incorporated by reference into any communication, and that any disputes pertaining to this service shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of your use of PennyMac Loan Services Mobile Messages or relating to these terms and conditions may only be filed only in the state or federal courts located in California. Consent to these terms is not required as a condition to purchase a good/service.