Process was amazingly smooth and actually enjoyable, a first for me concerning loan applications. Jeremy Watts and Kristi Spangler are the very essence of the meaning and spirit of the word professional. They where knowledgeable, patient, kind and courteous during all aspects of the process and are a credit to your company.
- Daniel Erickson
I am very pleased with Pennymac and the way this mortgage refinance was handled from the intial inquiry by your mortgage agent to the mobil notary for signing of docs.
- Emiliano Contreras
Phenomenal customer service! Absolutely, from the first contact to signing the documents, everything went perfectly. Merrill Tapia is tremendous, a credit to your company, and was the difference-maker due to the trust she built.
- David Ritchie
I was truly impressed with the quality of service that I received from my loan executive and the loan processor. Both ladies were professionals and my experience was that I was treated exceptional.
- Knakiya Hagans
What PennyMac has done for my wife and I, was more than we expected. I do not know how to thank the Loan Officer and His team, but let me say this they are very polite, courteous and professional.
PennyMac, thank you very much for everything you have done for us.
- Tito Contreras
I just want to tell you that Ramsey Farah is an excellent loan officer. He is top notch on his customer service skills. Even though I went through five other loan officers who told me I don't know what to do. Ramsey never said that, He accepted my challenge and fought hard to close this as fast as possible. I had the most complicated messed up situation, Wells Fargo was not reporting my loan to any of the reporting agencies. I had done everything I could on my own and I was getting nowhere. I was referred to Ramsey and he never once gave me a “no, sorry we cannot do that for you, I have never heard of this before.”
Ramsey talked me through each step of what was happening and he worked with me every step of the way. It took over a year and four months to complete my loan. I had to hire a lawyer in order to reaffirm my loan status with Wells Fargo and correct my loan status. Ramsey worked late with me, pushed me to get loan documents in, so we could move forward. Wells Fargo fought to keep my loan in their name, they came back saying my loan is in some kind of hold/default process.
When I wanted to give up, he would fight to keep me positive. I really enjoyed working with him and your company. I was one tough person to impress and he saw that, and Ramsey worked hard for me. I am a no bullshit kind of girl. I knew when to push for truth and he told me honestly what I needed to do in order for the underwriters to get loan moving. Every time he called, I trusted what he had to say. I made him work hard for this loan.
I just wanted to say thank you to you, and tell you what a great person Ramsey was to me. I consider him a friend after working so long and so close with me.
- Jennie Hawkins
I was more than satisfied with the customer service i received during the Loan application process. The documentation I submitted were acted upon immediately and everything surpassed my expectation.
- Lamech Onyango
Excellent staff equals excellent service and very helpful staff to do business with. I would recommend it to any one.
- Raul Villa
PennyMac did a great job on lowering my house payment. Paperwork done right,questions I had answered quickly. I would recommend PennyMac to everyone I know.
Very nice people work there and they know there job very well.
- James Pratt
No need to address any concerns! I was cordially greeted at the onset, and knowledgeably guided through the initial loan application by Ron-Regina stepped in with her expertise then needed to process the loan paperwork.
I was pleased to have both agents of PennyMac represent me, and am thoroughly pleased with the outcome!
- Suzanne Clapp