Your team saved our home. Thank you for everything. You made our dreams come true. We love our home and we owe it all to you. Sarkis was the greatest. He and his team made this all possible.
Again we thank you.
- Jane M. Moore
Our Pennymac Loan officer was Sarkis Oganyan. We can not start to tell you how fabulous this gentleman was. He was patient and understanding of our situation. He helped us all the way through this process which sometimes is not much fun. The only thing we can say is BIG THANK YOU !!!!
-Mr. and Mrs. Gallet
Our experience throughout the whole re-fi process was really smooth thanks to our loan officer, Heather Barrow, who was not only knowledgeable but also kind and helpful. We always felt like there was someone really trying to help at the other end, a human touch that is hard to find nowadays.
- Daniel Ceballos
Dear Virginia and Edith,Please allow us a moment to thank you both for you continued guidance, impeccable service, and kindness during the process of our refinance. Your professionalism and calm demeanor made us so comfortable that though we were in the process with another lender, it just felt right to continue with you and PennyMac. PennyMac has always been good to us and you both showed us why we would never want to leave. We are intending to sell and buy again in the next year/year and a half and I will make sure we call you first as we'd like to continue doing business with you. Our loan funded and closed yesterday, a full week before our deadline of the end of the month! That's fantastic, amazing, and just awesome results. If you could both do us a favor and please forward this letter to your management team, we would greatly appreciate it. They need to know what caliber of team members are on their team and that you not only kept us from going to a competitor, but that you provided such service excellence that we just refinanced our original loan that was with PennyMac. It was a no brainer and we couldn't be happier! Warmest regards, Kami and James Ames PennyMac customers for life!
Everyone that I had the pleasure to work with at PennyMac were absolutely wonderful! I am so glad that Bank of America sold my mortgage to PennyMac---Everyone is ever so much more pleasant and easy to work with! If you ever need an endorsement---paid or not---Ask me!!! I can't say enough good things about y'all!
We had our closing Friday afternoon. I can't tell you what this means to me
and my family. I want to thank you personally for your help and support
during this refinance. Through the entire process you were very courteous,
always professional and super responsive. This was quite a surprise to both
me and my wife. After several years of dealing with bank of America, we
were used to getting late responses, wrong responses, or no response at
My interactions with you honestly changed my opinion of Pennymac as a
So, thank you again.
"I cannot tell you how wonderful I think PennyMac is!!! From the time you took over my first loan to the processing of this new loan you have been so helpful. You have worked with me from the very start and I truly appreciate all that you have done for me. Never have I once felt badgered or stressed when working with you. Other loan companies should take lessons from you. You provide services that make it easier for your customers to make their monthly payments. Just one example is the bi-weekly payment option. I asked my previous loan compay if I could make my payments bi-weekly and would not hear of it. Now what can I say about my loan consultant Adam T. Adoree? From the first moment I talked with him inquiring about a new loan, I felt like I knew him. I was so comfortable talking to him, I felt like a friend was processing my loan. I really felt like he was in my corner and was working hard to get my loan processed."
- Angela M. Smoke
Our loan officer Mr.Adam Adoree is very efficient, outstanding, persistent to process our loan application and did it in a timely manner. We would like to extend our appreciation and thank him with his great effort. Job Well Done.
Adam you are our Angel !!!! May our dear Lord Bless You And Your Company.
- Mr. & Mrs. Lorenzo & Virginia Siobal
"I have many years of real estate and mortgage originating experience and have seen the best and the worst of the process. PennyMac is among the best. I am self-employed and knew going in that the process is difficult but PennyMac handled it with ease and closed my loans in a very timely manner.
Deborah G. Masarik
PennyMac Reviews | "We would like to express our immense gratitude for all of your help and dedication towards our case."
We would like to express our immense gratitude for all of your help and dedication towards our case. You have made what is normally an extremely stressful process to a more manageable experience. Without your thorough follow through, diligence, and knowledge we believe that this refinance would not have been possible. Your customer service techniques are excellent. There wasn't a moment where we felt lost. You hand held us through every step of the way. We are impressed in how you handled negotiations with third party entities. Always the professional, you were patient, direct and kind. We greatly appreciate your availability at all times, your immediate responses and effectiveness. You are what an ideal loan officer would be. Of all previous experiences with loan this by far has been the best experience of all. We did not feel that we were dealing with an insensitive, unknowledgeable simple employee as we have in the past, quite the opposite, we felt that we felt dealing with an experienced ultimate professional!. Thank you once again for outstanding service!
- Daniel and Yesenia Ceballos