If you need assistance with your mortgage or simply have questions before you apply, contact us using any of the options below.
For New Mortgage or Refinance
For Loan Payments
For Loan Servicing/Existing Mortgages
For servicing on your existing mortgage account with PennyMac
Call Customer Service at (800) 777-4001
Service Center Hours (PT):
Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 a.m.
For Loan Servicing escalation issues:
Call (800) 777-4001
To contact by mail:
PO Box 514387
Los Angeles, CA 90051-4387
- Your PennyMac Loan Number
- Description of the complaint or dispute
Response time for written escalation inquiries:
- Upon receipt of your inquiry, PennyMac will acknowledge back to you, in writing, within 3 business days.
- Within 5 business days of identifying a proposed resolution, PennyMac will reach out to you to propose the resolution and additional steps needed.
- The time frame to resolve your issue is 15 calendar days from the date your inquiry was received. If, for any reason, PennyMac requires additional time to respond, PennyMac will notify you in writing that an additional 15 days is required to provide you with a final decision.
Fax: (866) 577-7205
Corporate Contact Information
6101 Condor Drive
Moorpark, CA 93021