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Contact Us

Contact Us

If you need assistance with your mortgage or simply have questions before you apply, contact us using any of the options below.

 

For New Mortgage or Refinance

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Rate Quotes

(866) 549-3583

 

Sales Center Hours (PT)
Monday - Friday 6 a.m. - 6 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.

 

Note: PennyMac is not yet licensed to originate new or refinance loans in the state of New York.

 

For Loan Payments

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Having difficulty making payments?
(866) 545-9070

 

Sales Center Hours (PT)
Monday - Friday 7 a.m. - 6 p.m.
Saturday 9 a.m. - 1 p.m.

 

Payments Mailing Address:
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

 

Overnight Payments Mailing Address:
PennyMac Loan Services, LLC
1200 W 7th Street, Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)

For Loan Servicing/Existing Mortgages

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For servicing on your existing mortgage account with PennyMac

Customer Service Center (Pacific Time Zone):

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

 

For Loan Servicing Escalation of an Issue (Pacific Time Zone):

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

 

To contact by mail:

PO Box 514387

Los Angeles, CA 90051-4387

 

Please include:

  • Your PennyMac Loan Number
  • Description of the complaint or dispute

Response time for written escalation inquiries:

  • Upon receipt of your inquiry, PennyMac will acknowledge back to you, in writing, within 3 business days.
  • Within 5 business days of identifying a proposed resolution, PennyMac will reach out to you to propose the resolution and additional steps needed.
  • The time frame to resolve your issue is 15 calendar days from the date your inquiry was received. If, for any reason, PennyMac requires additional time to respond, PennyMac will notify you in writing that an additional 15 days is required to provide you with a final decision.

By Mail

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Payment Mailing Address:
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597
 
Overnight Payment Mailing Address:
PennyMac Loan Services, LLC
1200 W 7th Street, Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)
 
Questions about your loan, address changes, and overnight correspondence may be mailed to:
PennyMac Loan Services, LLC
Attn: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
*Notices of error or information requests must be mailed to this address.

Headquarters

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HAFA Contacts

(877) 554-0376

Email: propertyresolution@pnmac.com

Fax: (866) 577-7205

 

Escalation Contacts

(866) 545-9070

Email: hampescalations@pnmac.com

 

Corporate Contact Information

Corporate Offices

PennyMac

6101 Condor Drive

Moorpark, CA 93021

(818) 224-7442

  

Investor Relations and Press Inquiries

Chris Oltmann

Email: Chris.Oltmann@pnmac.com

(818) 224-7028

 

Community Relations

Lorraine Palmer

Email: communityrelations@pnmac.com

(805) 330-4761

Sales Offices

Secure Online Messaging

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Create an account and/or log in to your account, then look for the "Secured Message Center." To securely communicate with us electronically regarding your account, select "Secure Message Center" and "Send Message" from the left-hand menu to contact us 24 hours a day, 7 days a week.

Now get real-time PennyMac rate quotes on your phone.