Contact Us

Contact Us

If you need assistance with your mortgage or simply have questions before you apply, contact us using any of the options below.


For New Mortgage or Refinance


Rate Quotes

(866) 549-3583


Sales Center Hours (PT)
Monday - Friday 6 a.m. - 6 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.


Note: PennyMac is not yet licensed to originate new or refinance loans in the state of New York.


For Loan Payments


Having difficulty making payments?
(866) 545-9070


Payment Center Hours (PT)
Monday - Friday 7 a.m. - 6 p.m.
Saturday 9 a.m. - 1 p.m.


Payments Mailing Address:
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597


Overnight Payments Mailing Address:
PennyMac Loan Services, LLC
1200 W 7th Street, Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)

For Loan Servicing/Existing Mortgages


For servicing on your existing mortgage account with PennyMac

Customer Service Center (Pacific Time Zone):

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.

(800) 777-4001

*Please have your loan number available.


Questions about your loan, address changes, and overnight correspondence may be mailed to:

PennyMac Loan Services, LLC

Attn: Correspondence Unit

PO Box 514387

Los Angeles, CA 90051-4387

*Notices of error or information requests must be mailed to this address.


Secure Online Messaging

Create an account and/or log in to your account, then look for the "Secured Message Center." To securely communicate with us electronically regarding your account, select "Secure Message Center" and "Send Message" from the left-hand menu to contact us 24 hours a day, 7 days a week.



Corporate Offices


6101 Condor Drive

Moorpark, CA 93021

(818) 224-7442


Investor Relations and Press Inquiries

Chris Oltmann


(818) 224-7028


Community Relations

Lorraine Palmer


(805) 330-4761


HAFA Contacts

(877) 554-0376


Fax: (866) 577-7205


Escalation Contacts

(866) 545-9070


Sales Offices

Now get real-time PennyMac rate quotes on your phone.