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Contact Us

Contact Us

If you need assistance with your mortgage or simply have questions before you apply, contact us using any of the options below.

 

For New Mortgage or Refinance

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Rate Quotes

(866) 549-3583


Sales Center Hours (PT)
Monday - Friday 6 a.m. - 6 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.

 

For Loan Payments

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Having difficulty making payments?
(866) 545-9070

 

Sales Center Hours (PT)
Monday - Friday 7 a.m. - 6 p.m.
Saturday 9 a.m. - 1 p.m.

 

Payments Mailing Address
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

For Loan Servicing/Existing Mortgages

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For servicing on your existing mortgage account with PennyMac

Call Customer Service at (800) 777-4001


Service Center Hours (PT):

Monday - Friday 6 a.m. - 6 p.m.

Saturday 7 a.m. - 11 a.m.


For Loan Servicing escalation issues:

Call (800) 777-4001


To contact by mail:

PO Box 514387

Los Angeles, CA 90051-4387


Please include:

  • Your PennyMac Loan Number
  • Description of the complaint or dispute

Response time for written escalation inquiries:

  • Upon receipt of your inquiry, PennyMac will acknowledge back to you, in writing, within 3 business days.
  • Within 5 business days of identifying a proposed resolution, PennyMac will reach out to you to propose the resolution and additional steps needed.
  • The time frame to resolve your issue is 15 calendar days from the date your inquiry was received. If, for any reason, PennyMac requires additional time to respond, PennyMac will notify you in writing that an additional 15 days is required to provide you with a final decision.

By Mail

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Questions about your loan, address changes, and other correspondence may be mailed to
PennyMac Loan Services, LLC
Attn: Correspondence Unit
PO Box 514387 Los Angeles, CA 90051-4387
*Notices of error or information requests must be mailed to this address.
 
To make a loan payment
PennyMac Loan Services
P.O. Box 30597
Los Angeles, CA 90030-0597
 

Headquarters

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HAFA Contacts

(877) 554-0376

Email: propertyresolution@pnmac.com

Fax: (866) 577-7205

 

Escalation Contacts

(866) 545-9070

Email: hampescalations@pnmac.com

 

Corporate Contact Information

Corporate Offices

PennyMac

6101 Condor Drive

Moorpark, CA 93021

(818) 224-7442

  

Investor Relations and Press Inquiries

Chris Oltmann

Email: Chris.Oltmann@pnmac.com

(818) 224-7028

 

Community Relations

Lorraine Palmer

Email: communityrelations@pnmac.com

(805) 330-4761

Sales Offices

Secure Online Messaging

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Create an account and/or log in to your account, then look for the "Secured Message Center." To securely communicate with us electronically regarding your account, select "Secure Message Center" and "Send Message" from the left-hand menu to contact us 24 hours a day, 7 days a week.

Now get real-time PennyMac rate quotes on your phone.