Contact Us

Have questions? Need help? No problem. We’re here for you.


Purchase or Refinance

Sales Center Hours

(Pacific Time Zone)

Monday - Friday 6 a.m. - 7 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.
small single family home

Loan Payments

Having difficulty making payments?

(866) 545-9070

Payment Center Hours

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 p.m.

Payments Mailing Address

PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

Overnight Payments Mailing Address

PennyMac Loan Services, LLC
1200 W 7th Street
Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)
single family home

Loan Servicing

For servicing on your existing mortgage account with PennyMac

Customer Service Center

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 a.m.
(800) 777-4001
Please have your loan number available.

Questions about your loan, address changes, and overnight correspondence may be mailed to:

PennyMac Loan Services, LLC
Attn: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notices of error or information requests must be mailed to this address.

Secure Online Messaging

Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.
hands holding a home

Our Headquarters

Corporate Offices

6101 Condor Drive
Moorpark, CA 93021
(818) 224-7442

Investor Relations and Press Inquiries

Chris Oltmann
(818) 224-7028

Community Relations

(805) 330-4761

Affinity Programs

Lou DeVita
(425) 557-4346

HAFA Contacts

(877) 554-0376
(866) 577-7205 fax

Escalation Contacts

(866) 545-9070
PennyMac Building

Sales Offices

Moorpark, CA

NMLS # 35953

PennyMac Loan Services, LLC
6101 Condor Drive, Suite 200
Moorpark, CA 93021
(818) 224-7442

Eagan, MN

NMLS # 391940

Grand Oak Office Center
860 Blue Gentian Rd., Ste. 293
Eagan, Minnesota 55121
(612) 326-9954

Henderson, NV

NMLS # 364187

2285 Corporate Circle
Suite 160
Henderson, Nevada 89074
(702) 659-7520

Honolulu, HI

NMLS # 828116

55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813
(808) 441-4930

Kansas City, MO

NMLS # 1188492

1300 E 104th Street
Suite 220
Kansas City, Missouri 64131
(816) 226-5090

Pasadena, CA

NMLS # 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101
(626) 657-0800

Sacramento, CA

NMLS # 516004

3851 North Freeway Blvd.
Suite 100
Sacramento, California 95834
(916) 245-1515

Fort Worth, TX

NMLS # 1065684

14800 Trinity Blvd.
Fort Worth, Texas 76155
(817) 494-0240

We Invite Your Feedback

At PennyMac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind.  This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.

If you prefer to speak with a PennyMac representative instead, please call (800) 777-4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:

PennyMac Loan Services, LLC
Attention: PennyMac Feedback
PO Box 514387
Los Angeles, CA 90051-4387

All Times Pacific

For identification purposes please provide your loan number or property address.