Contact Us

Have questions? Need help? No problem. We’re here for you.

 

Purchase or Refinance

Rate Quotes

(866) 549-3583

Sales Center Hours

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m.
small single family home
 

Loan Payments

Having difficulty making payments?

(866) 545-9070

Payment Center Hours

(Pacific Time Zone)

Monday - Friday 7 a.m. - 6 p.m.
Saturday 9 a.m. - 1 p.m.

Payments Mailing Address

PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

Overnight Payments Mailing Address

PennyMac Loan Services, LLC
1200 W 7th Street
Suite L-2-200
Los Angeles, CA 90017
(Please do not send correspondence)
single family home
 

Loan Servicing

For servicing on your existing mortgage account with PennyMac

Customer Service Center

(Pacific Time Zone)

Monday - Friday 6 a.m. - 6 p.m.
Saturday 7 a.m. - 11 a.m.
(800) 777-4001
Please have your loan number available.

Questions about your loan, address changes, and overnight correspondence may be mailed to:

PennyMac Loan Services, LLC
Attn: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notices of error or information requests must be mailed to this address.

Secure Online Messaging

Create an account and/or log in to your account, then look for the “Secured Message Center.” To securely communicate with us electronically regarding your account, select “Secure Message Center” and “Send Message” from the left-hand menu to contact us 24 hours a day, 7 days a week.
hands holding a home
 

Our Headquarters

Corporate Offices

PennyMac
6101 Condor Drive
Moorpark, CA 93021
(818) 224-7442

Investor Relations and Press Inquiries

Chris Oltmann
Chris.Oltmann@pnmac.com
(818) 224-7028

Community Relations

Lorraine Palmer
communityrelations@pnmac.com
(805) 330-4761

HAFA Contacts

(877) 554-0376
propertyresolution@pnmac.com
(866) 577-7205 fax
PennyMac Building
 

Sales Offices

Eagan, MN

NMLS# 391940

Grand Oak Office Center
860 Clue Gentian Rd., Ste. 293
Eagan, Minnesota 55121
(612) 326-9954

Henderson, NV

NMLS# 364187

2285 Corporate Circle
Suite 160
Henderson, Nevada 89074
(702) 659-7520

Honolulu, HI

NMLS# 828116

55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813
(808) 441-4930

Kansas City, MO

NMLS# 1188492

1300 E 104th Street
Suite 220
Kansas City, Missouri 64131
(816) 226-5090

Pasadena, CA

NMLS# 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101
(626) 657-0800

Sacramento, CA

NMLS# 516004

3851 North Freeway Blvd.
Suite 100
Sacramento, California 95834
(916) 245-1515

Fort Worth, TX

NMLS#1065684

14800 Trinity Blvd.
Fort Worth, Texas 76155
(817) 494-0240