If a natural disaster, accident or other event has damaged your home or created a financial hardship, we are here to help.
If your home was damaged, contact your homeowner’s insurance company as soon as you can to begin the claim process. Then, give us a call at (866) 314-0498 to go over the claim process including any pertinent documentation you may need to provide. Our office hours are Monday – Friday, 6am-6pm and Saturday, 7am-11am Pacific Time.
If you experience any financial hardship from a disaster or property damage, please contact our Customer Service Department at (800) 777-4001 so that we can discuss all options available to assist you with your mortgage payments. Our office hours are Monday – Friday, 6am-6pm and Saturday, 7am-11am Pacific Time.
Account Information and Access
Rest assured knowing that you have 24/7 access to your loan information from your phone, tablet or PC on our website at PennyMacUSA.com. Since mail may be disrupted in your neighborhood from a disaster, the website is helpful for several things:
- Access your Monthly Statement- At “Statements and Documents” you can access your monthly statement.
- Make a One-Time Payment- You can make a payment online in 3 easy steps. If you haven’t scheduled a payment with us before, please have your bank routing number and checking or savings account handy.
- Need Help? - Let us know how we can help you by sending us a message in the Secure Message Center.
Red Cross- http://www.redcross.org/