Property Damage & Payment Assistance

If a natural disaster, accident or other event has damaged your home or created a financial hardship, we are here to help.

Property Damage

If your home was damaged, contact your homeowner’s insurance company as soon as you can to begin the claim process. Then, give us a call at (866) 314-0498 to go over the claim process including any pertinent documentation you may need to provide. Our office hours are Monday – Friday, 6am-6pm and Saturday, 7am-11am Pacific Time.

Payment Assistance

If you experience any financial hardship from a disaster or property damage, please contact our Customer Service Department at (800) 777-4001 so that we can discuss all options available to assist you with your mortgage payments. Our office hours are Monday – Friday, 6am-6pm and Saturday, 7am-11am Pacific Time.

Account Information and Access

Rest assured knowing that you have 24/7 access to your loan information from your phone, tablet or PC on our website at PennyMacUSA.com. Since mail may be disrupted in your neighborhood from a disaster, the website is helpful for several things:

  • Access your Monthly Statement- At “Statements and Documents” you can access your monthly statement.
  • Make a One-Time Payment- You can make a payment online in 3 easy steps. If you haven’t scheduled a payment with us before, please have your bank routing number and checking or savings account handy.
  • Need Help? - Let us know how we can help you by sending us a message in the Secure Message Center.

National Resources

FEMA- http://www.fema.gov/

Red Cross- http://www.redcross.org/