Customer Reviews & Testimonials – Page 9
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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"Excellent customer service and knowledge of everyone involved. Also, the speed was amazingly fast and closed ahead of projected timeframe. Thank you all."
Super helpful and very patient
"From initial contact through closing, all agents were super helpful and very patient, never making me feel rushed or forced to make certain decisions."
Proactive and responsive
"Andrew was very proactive and responsive. Having been through this process a number of times over decades, I rate him at the top of the list of loan officers I've worked with. I appreciate his professionalism and his customer service expertise!"
Patience and friendliness
"John and Jesus were a pleasure to work with. Both took the time to answer any questions we had with patience and friendliness."
I was kept updated
"There was never any unexpected questions or requests. I was kept updated through out the entire process. I truly appreciate all the people and the time involved for a smooth closing. Thank you"
"Nicholas was personable amd competent, an effective communicator, and all of my expectations were met or exceeded. Highly recommended."
"Tom was very responsive to my needs. He worked with me to find the best loan possible. Whenever I called or emailed he responded almost immediately to my questions. I will definitely work with Penny MAC for future loans after my positive experience with Tom. He was outstanding"
"Nathan Lehmer was great. The refi went very smoothly. There were no surprises and the loan ended up closing earlier than expect. Great experience."
Communication was amazing
"The overall service and communication was amazing. Anything I needed help with, was quickly addressed. Everyone phone call I made was picked up. Every email I sent was replied to. They worked with me multiple times to get various things done."
"Loan closed when expected, document request was minimal and communicated clearly. Easiest, smoothest loan close from start to finish"
"All i can say is everything went smooth from the start of the loan process to the end very happy thank you so much for all your help."
Great to work with
"Georgory was awesome. I had just refinanced with you and realized I should've done a shorter loan and he worked with me to figure out the potential savings, get me approved and was just great to work with."
Great cusotmer service
"Great customer service. I was informed of each step of the refi process each step of the way. Would definitely recommend PennyMac, especially Benedick Magcalas - superb service!"
"Daniel Vera and Sandra Benavidez were extremely helpful and worked with me closely to fund my loan. Thank you both so much for your work. I plan to work them both in the future and refer them to my network."
Expert at every level
"Edward Will Taylor is expert at every level and phase of the the refi process it was His Knowledge that made a difficult situation easy Thank You and God Bless Will Taylor and Pennymac"
Very stress free
"We worked with Shannon Vaughn and Mona Cleghorn and had a great experience with both. They answered all of our questions and walked us through the entire process making it very stress-free."
"The team was very professional and answered all of my questions about various offers and approaches for my VA IRRRL application. I will be happy to work with them again when loan rates are favorable. Thanks!"
Professionalism was at its finest
"Andrew Mortensen and Mr Benavitez made this Process thorough and very simple!! Updates were made weekly or when necessary. Professionalism was at its finest with these Gentlemen. Even when they were unavailable, Customer Support was Impeccable. Glad I chose to stay with PennyMac to handle my Re-Fi"
Clear and precise
"Jamie was clear and precise. He was very personable and respectful. The one issue I had he was very quick to handle the issue and had it resolved immediately even though it had nothing to do with his service or Pennymac's service."
"We have been with PennyMac for several years through 2 home buying processes. David is the best and very professional he knows his stuff and numbers. Thank you David Merzian for helping us with our new home."
Very happy I called PennyMac
"The refinance process was explained to me in detailed. The numbers/quotes were almost dead on. Very happy I called PennyMac prior to reaching out to other financial institutions. Elizabeth and Brett did a great job in keeping me informed throughout the process. Thank you, Juan"
"Very friendly, communicative folk at PennyMac..i loved the weekly update phone calls...ill use PennyMac again if the interest rates drop low enough again."
"PennyMac Loan Services was completely professional and helpful throughout the entire process. I was confident everything was on point with all the required paperwork and any question I had, was answered promptly and in detail. Thank you PennyMac for the spectacular service."
I was so pleased
"The whole process was easy and accurate. I was so pleased with the result I recommended you to a friend who is looking to refinance their current mortgage. Thank you"
Fully transparent and no surprises
"Fast, friendly, accurate, and professional service from start to finish. Every question answered in a timely manner. Fully transparent and no surprises."
"Our loan officer Anthony Gafafyan and our loan processor Nick Batten were absolutely fantastic! Any time I had questions they were available to speak with me and were incredibly helpful! This was my easiest closing yet thanks to the two of them!"
Got what I want
"Promised lower monthly payments through refinancing, Got what I want. Promised less cash to close, Got what I want. 5 STARS safe, secured and easy electronic application processing services. Thank you Penny MAC"
"Exceptional service from beginning to end. The entire process was incredibly easy and exceeded our expectations. We figured that our savings will amount to over one hundred thousand dollars and it took almost no effort from us."
Stress free experience
"Pennymac provided excellent customer service as always and made refinancing my loan an easy and stress free experience. Communiation was always prompt and all my questons were answered in great detail. Sonia Lozano and the Pennymac team went above and beyond expectations."
Seamless and painless
"The process was very clearly communicated with me and I was kept informed along every step of the way. This process was seamless and painless, which is very refreshing. Thank you Amir and Penny Mac!"
"My loan officer did a great job of letting me know what was going on each step of the way. He also answered all my questions in a timely fashion."
"Overall Experience was great. We had ZERO setbacks or speed bumps. Received weekly updates on the loan process, which was unexpected. Highly recommend using Penny Mac for any type of loan process."
PennyMac was awesome
"My experience with Penny Mac was awesome. Very easy refinance with next to nothing on my end to do. I highly recommend them for your mortgage needs. Thanks Penny Mac!"
"Great company to work with on refinancing my VA loan. Made the process very easy with constant updates on progress. By far the best banking choice."
Understood my goals
"From the initial specialist - Reid, who then transferred my account to Vanessa. They were very clear about the process, understood my goals, and were able to help everything move along seamlessly."
Knowledgeable and always responsive
"My Loan Officer Andree Pinson was pleasant, knowledgeable, and always responsive. He ensured the closing numbers were accurate and the set closing date was met. It was a pleasure working with him and I look forward to doing business with him again."
Happy to answer questions
"The communication was great. They made the process very easy and non stressful. I would highly recommend as they are very factual and do not pressure you and are happy to answer questions."
"Completely professional from beginning to end. Ronald and staff made the process extremely easy. These people are assets to Pemnymac. George S."
"Joshua Kelman enthusiastically encouraged me to ask him questions. I also really liked that he helped me get a lower rate. Bravo! An excellent Loan Officer!!"
Customer service is second to none
"Christopher K was awesome through out the entire process. His customer service is second to none! The overall experience couldn't have been better and I would gladly recommend PennyMac to anyone who needs any type of mortgage service!"
"David Kelly answered every question I had about the process, potential savings and advantage of refinancing. I'm saving quite some money by refinancing at a lower interest. It was a pleasant experience and David made it so. Superb professional!"
My team was great
"The process from cradle to grave went very smoothly. It was way more than I expected. I was kept in the loop the entire time. My team was great!"
Excellent customer service
"Ariceli provided excellent customer service as did Carlton Blood. They made this process fast and efficient. Thank them so much."
"Eric went over all options we had and answered all questions we had Spent at least an 1.5 with us on the first phone call. Very dedicated loan officer! We are very pleased we worked with him. Thank you Eric"
"PennyMac is excellent to support those people like me that love to do my business on my own without a third person. Thanks so much to Laurie Baker for your superb service."
Great and easy to work with
"James was great and easy to work with. He followed up when he saw the potential for a delay to let me know what was happening. Really appreciate the work he put into the process."
"PennyMac is extremely informative and helpful during the entire application and closing processes. The main item we like is they do not sell their paper - they service the loan form start to end of loan term."
Never felt pressured
"From the first time I called in with questions about doing a refinance on my home they answered all my questions and explained my options. Never felt pressured to do anything and was able to make an educated decision. Thanks for all the help"
Very pleased with my experience
"Jarett was fantastic. I am very pleased with my experience. Although I had some trouble receiving return emails and phone calls from the loan officer, Jarett always made it right. He really did make the process smooth from beginning to end."
Very easy to complete
"We had a great experience with our refinance. Great communication and very easy to complete everything we needed online. Thank you to the whole team who made it happen in less than 6 weeks. :)"