Customer Reviews & Testimonials – Page 9

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Testimonials

Helpful and amazing to work with

"Both Elodia and Alvaro were helpful and amazing to work with. They alleviated anxiety about such a hard move across country and made the whole experience so much easier. Thank you all for your help and going the extra step every time we had a question. Thank you al so very much."

Attentive to all my questions

"Loan officer David Erlich was very helpful & thorough during the entire process & attentive to all my questions & concerns which made the whole process go smoothly. This was my second time working with him on a refi & I look forward to working with him again"

Everything was done quicker than expected

"The whole process was very easy. Everything was done quicker than expected and Nicolle always kept us informed of what was next or when things were complete. She was easy to get a hold of and a joy to work with. I am very happy that we will be staying part of the PennyMac family."

Great customer service

"Jason did a fantastic job, great customer service”. Took the time to explain every option and was very patient in re-reviewing something when I did not understand. He is the right person for the job. Thanks."

Going the extra mile for us

"Ransheed was an absolute pleasure to work with. She really listened to our needs and helped us through the whole process. We had an issue with one of the credit bureaus but she escalated and got us taken care of. We are so grateful for her going the extra mile for us."

Very pleasant experience

"Paul Santiago was great. He would answer my emails very promptly. Paul knew I would rather have one conversations so he would make sure to reach out via phone after my emails. I had a very pleasant experience."

Transparent and straightforward

"I am a return VA loan customer to PennyMac mortgage. The loan documentation and review process is exceptionally transparent and straightforward. The customer service throughout the entire loan process, from application to close, is fantastic. Highly recommend."

They made it so simple

"The whole process was outstanding!!! The Penny Mac Staff was friendly, courteous and professional. They made it so simple. I highly recommend this to anyone looking to finance or refinance their home. 5 star rating!!!"

Great customer service from beginning to end

"Paul Santiago and Robert Morris were outstanding! Great customer service from beginning to end. They made what I thought would be a frustrating process very simple, easy and FAST! Thank you my Penny Mac Team!"

Glad I stayed with PennyMac

"The overall experience was great. Benjamin Wharton answered all the questions my wife and had. The My M A C Team was also very helpful. Glad I stayed with PennyMac. You guys made it an easy and in stressful process."

Very knowledgeable and patient

"Saviz made the experience great. He took the time to answer my questions and was patient when I asked same questions again. Saviz was very knowledgeable professional and respectful. Thanks for an easy experience!"

Process was seamless

"From loan application to closing the process was seamless and the team provided all necessary information to us as we progressed. We overcame a number of obstacles without issue and with great support."

Questions with prompt answers

"Good communication and organization of what was needed. Laura Ker facilitated everything and researched questions with prompt answers. Love that Penny Mac wanted to keep the loan and worked to make up happy!"

Had my best interest in mind

"Communication from the entire team. Voicemails were left with detailed information so I did not need to call back for clarification. Carlton did a great job and my loan officer spent a lot of time explaining terminology and had my best interest in mind. Please thank them both for their service."

Handled effectively and in a timely fashion

"Every aspect was handled effectively and in a timely fashion. I really appreciated being able to do everything by phone and email. In addition having the person come to my home for the closing was icing on the cake."

We decided to use PennyMac again because of the great customer service

"PennyMac was our loan company with our first home and we had a great experience with them from the beginning. So, when we decided to buy our second home, we decided to use PennyMac again because of the great customer service we had already experienced. The loan approval process was super smooth and our agents were very clear in explaining every step of the process, exactly what documents were needed, and how to get those documents to them via the online portal. It was a great & easy experience!"

Stress free experience with their expertise

"How easy and professional the penny MAC team was to work with throughout this loan process. The MAC team made it stress free experience with their expertise. I am grateful to have such great help from an awesome TEAM! Thank you for making my dream come true of paying off my home. Couldn’t have accomplished that without you guys! Thank you!"

Quickest and easiest 2nd mortgage

"QUICKEST AND EASIEST 2ND MORTGAGE I HAVE EVERY GOTTEN I DID NOT EVEN HAVE TO LEAVE MY HOUSE. LOVE IT"

I am happy that I refinanced and got out of debt

"Joe and I talked about my situation and he understood and help me choose the right path for me - Sell my house and get out of debt or refinance and get out of debt. I talked it out with him and I am happy that I refinanced and got out of debt - now I can do the home improvements that I have wanted to do and I don't have to worry about moving."

Exceeded expectations

"The customer service from the first phone call and all emails following exceeded expectations. We appreciate the quick turn around time from start to finish. Thank you all for a great experience."

Everyone involved was professional, knowledgeable and polite

"Beginning with Carl Viviano, everyone involved was professional, knowledgeable and polite. I received updates regularly and each step of the process was explained thoroughly. The closing was smooth and the loan funded on time; there were no surprises. It was about as stress free as this type of transaction can be."

Closing was well ahead

"The constant communication and letting me know how the process was going. The closing was well ahead of the time they thought it might be which was fine with me. The money that I was expected to pay was much less than first anticipated and I actually received some back. I’m very satisfied with the PennyMac services."

Always professional

"Brett and his team contacted me with telephone calls to prepare me for the next step - usually I had to acknowledge or sign off via internet, Very simple and convenient and always professional."

Whole experience was great

"John was very professional and prompt about every step of the process. He was very respinsive to any question or request I had. The whole experience was great and much less stressful than I expected."

Very courteous and professional

"From the time I called and spoke with Lamar to dealing with Jaime, everything was explained to me and I was kept updated on the process. This process was smooth and when the signing process came the female that showed up was very courteous and professional. Very easy process."

Top-notched service

"It was a top-notched service, beyond expectation and incredible friendly staff particularly Mr. Tramell Nash and Ms. Elisabeth Gould. I'm definitely recommending PennyMac to my friends who might need any home refinance. Thank you PennyMac"

Smoothest, most swift loan application, processing, and closing process that I've ever experienced

"This was the smoothest, most swift loan application, processing, and closing process that I've ever experienced. Despite being a streamline refinance, the knowledge and experience of the PennyMac staff made all the difference in the efficiency of completing our documentation and closing in less than 30 days! SO glad we're staying with the company for our home mortgage."

Refinancing easy and hassle free

"I worked exclusively with David Risse and Clinton. Their customer service was exceptional. They made the refinancing easy and hassle free. Highly recommend them."

PennyMac is the only lender I'll use!!

"The team was not only easy to work with but provided by far the most competitive rates after looking at multiple lenders. The process was efficient and seamless, which is beyond appreciated. The appraiser and title company provided were also top notch and also easy to work with, I'm not sure what pennymac could have done to make it easier — excellent and super glad to reduced my payment so easily! Thanks!"

Internet portal for loading documents is very easy

"The service and support was easy and well managed. The internet portal for loading documents is very easy and convenient. While I have to issue with the service or the loan process I do have a matter related to the collection department being unaware of a refinance process. I was advised not to make my monthly payment as this would be cleared at closing so i did as requested. I began receiving calls from collection and now have a late charge that I must pay, I assume"

I love that I could fill out an application online

"I was extremely impressed with my loan experience from beginning to end. I love that I could fill out the application online, and then all of the follow up documents were so easy to access and return."

Glad we went with PennyMac

"John was really awesome to work with. Even before we started the loan process he was helpful and gave good advice and reliable information. If it weren't for John, we probably would have ended up using a different company. We are glad we went with PennyMac."

Extremely impressed with my loan experience

"I was extremely impressed with my loan experience from beginning to end. I love that I could fill out the application online, and then all of the follow up documents were so easy to access and return."

Everyone was willing to help!

"Very professional, everyone was knowledgeable and helpful. Most of all everyone was willing to help! If your loan officer wasn't available someone else stepped in and answered your call and/or message. I had a very nice experience with everyone!"

Everyone was fantastic

"Everyone that we talk to always answered our questions and answer them in a timely order, even if we have that question twice, everyone was fantastic. Thank you."

Definitely recommending PennyMac to my friends

"It was a top-notched service, beyond expectation and incredible friendly staff particularly Mr. Tramell Nash and Ms. Elisabeth Gould. I'm definitely recommending PennyMac to my friends who might need any home refinance. Thank you PennyMac."

Awesome service and people

"PennyMac is the only lender I'll use!! The home buying and selling process are extremely stressful and problem ridden and the only constant are the help and k knowledge of the PennyMac team! Awesome service and people. Thank you!!"

This is the third loan I have done with PennyMac

"Erik and Stephanie are both real professional but also maintained an excellent rapport which made the whole process very comfortable. This is the third loan I have done with PennyMac and each time has been consistently great. I really appreciate their respect for my time as well! Great job once again!"

Thank you for helping me with my first home purchase.

"Both David and Sandra were great to work with. They both provided great customer service. Also there were times when other individuals answered my phone calls when they were busy and they were extremely helpful. Thank you for helping me with my first home purchase."

Responsive and knowledgeable

"My loan advisor, Ed Vandevelde was incredibly responsive and knowledgeable. He followed up on all questions I had promptly and made the loan process seamless."

Made the overall experience easy

"I was refinancing this loan, Clinton as compared to the previous PennyMac representative (who did my actual loan) was very prompt and helpful, he made the overall experience easy."

Impressed by how quickly this loan closed

"William Hang was extremely professional, great communication and response to calls/questions. Have to smut that I was skeptical at first as I was doing a loan with another lender. But not only was the pricing and terms better & I could tell that Will was knowledgeable. Joaquin Campos was a joy to work with, helped explain and clear conditions with lightening speed, responded quickly to questions and emails. I’m very impressed bby how quickly this loan closed. Great service!"

I’d use PennyMac again

"In spite of needing lots of additional details to document my assets, the loan actually was ready to close a few days early. The PennyMac loan officers were helpful and sympathetic. I'd use PennyMac again."

Great service

"PennyMac offered great service along with answers to all of my questions... I highly recommend PennyMac and their team if you are thinking about refinancing your mortgage!"

Great rate and great customer service!

"The entire team at PennyMac were outstanding in explaining the process and keeping us updated as to the status of our refinance. Ryan Tang, Jesse Ramon, Gracia Farnell, Jazmin Ruiz and the rest were quick at returning emails and phone calls for questions we had. Thanks for the great rate and great customer service! We really appreciated the ability to view and sign documents electronically, cutting down on wasted paper! Overall what a great experience! We highly recommend PennyMac!"

Friendly and professional

"The process was smooth and quick. I received emails telling me what the next step would be and the status of my loan. Friendly and professional. Happy to be with PennyMac."

Closed and funded three days before my trip

"Joseph told me it would close before my trip overseas, and it closed and funded three days before my trip. Very polite and gave advise."

Truly was an unusual closing

"The accessibility of Mr. Smith and his thoroughness in going over numbers, information received from the appraisal, overall clarity, and information that each individual with whom I talked with on the phone made the experience worth taking the time to say thank you for a respectful, smooth experience. This truly was an unusual closing; very different from any I've had in the past. Thank you very much!"

Provided by far the most competitive ratess

"The team was not only easy to work with but provided by far the most competitive rates after looking at multiple lenders. The process was efficient and seamless, which is beyond appreciated. The appraiser and title company provided were also top notch and also easy to work with, I'm not sure what pennymac could have done to make it easier — excellent and super glad to reduced my payment so easily! Thanks!"

Outstanding customer service

"Crystal was very professional, she kept me advised of the mortgage process at all times during the entire procedure. She was knowledgeable and able to answer any question that I had. Outstanding customer service experience, and very smooth."