Customer Reviews & Testimonials – Page 8

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Went above and beyond

"Mr. Slater was the best to work with. He went above and beyond to deliver the best service. I have already recommended him to all my veteran friends and will continue to recommend him. I also look forward to working with him again in the future for any other houses I may buy."

Very simple

"Since the moment that i called, Mr. Jorje Cruz was very professional answering all the questions i had. All the procedure was very simple and the loan closed a few weeks the deadline. Thank you."

Very professional

"The Mac team was very helpful and quick with every question I had and closing was very fast there was no back and forth getting things done very professional"

Excellent cmmunication

"The entire loan application process from start to finish was very easy. The PennyMac team provided excellent communicaiton from the start of the application to the closing signatures."

Everything was fantastic

"From the first phone call until the closing, everything was fantastic! Every time I had a question, it was answered quickly and thoroughly. I would recommend Penny Mac to anyone in a heartbeat! Thanks for everything!"

Courteous and professional

"Every time I called all the people were courteous and professional and even had a few laughs at the same time which is a good thing it was awesome."

Provided great customer service

"My loan officer was very responsive, very informative and provided great customer service. I felt informed and aware every step of the process and felt confident in my refinance choices."

Professional and polite

"Elizabet is extremely professional and polite, very understanding, patient & communicates clearly. We felt very taken care of knowing she was working on our loan process."

Helpful with the entire process

"Its always a pleasure to work with good peoples, especially Ms. Alexis Goodman. who was very helpful with the entire process. Thank for everything's Mr. R. C."

Fast and secure communications

"great service, super fast and secure communications as well as really courteous engagement, really appreciate you guys, I even got a response on a sunday/sat night at 9pm which was HUGE!"

Polite and informative

"I had a very smooth process. All my questions were answered promptly. And as well as the others who I talked to were very polite and informative. Thank you."

I knew exactly what to expect

"Eddie and the rest of the team were helpful and friendly. They responded very quickly to any inquiries that I had. All of the steps in the process were explained clearly so I knew exactly what to expect next. It was overall a very good experience, I am happy with my decision to choose PennyMac."

Great and very smooth

"This is the second time I have been through the process with Penny Mac and both times it has been great and very smooth. No delays, issues or miscommunication."

Excellent job

"David and the rest of the crew did an excellent job. My questions were answered promptly and we closed earlier than expected!"

Communication was outstanding

"Very quick and easy. Worked with me to get the best deal possible. Was able to match any other offer I received. Everyone one was professional and communication was outstanding!"

Beyond my expectations

"Chris was extremely professional, cordial, informative, and accurate. He made my refi experience more than just pleasant, it was beyond my expectations. LeRoy Green"

Very pleasant and communicative

"Jimmy worked very hard to win our business and was very pleasant and communicative the entire time. Chantel kept me informed of the progress of our loan throughout and was again very pleasant and easy to work with."

Process was very easy

"The whole process was very easy and done in a reasonably amount of time with frequent updates on where their were in the process of funding the loan. Would use PennyMac again for a home loan."

Informative every step of the way

"Adrianna Doolittle was great to work with. She was professional and very informative every step of the way. She kept in touch as promised and was just a great pleasure to work with."

Always able to reach someone

"I received periodic calls from Christopher advising me on the status of my loan. If I had a question, I was always able to reach someone to receive an answer. The online portal is also great for loading and signing documents, as well as sending secure messaging."

very satisfying experience

"I Have to say that working with Edward Taylor and Joe continued with weekly communication diligently during the entire transaction. It was a very, very, very satisfying experience. We would recommend PennyMac Loan Servicing for any Loan needs."

Very knowledgeable and pleasant

"Our experience with PennyMac is awesome. Our agent is very knowledgeable and pleasant to work with. Our house closed in a timely manner. Thanks PennyMac!"

Truly went above and beyond

"We have been clients with Penny Mac for over six years and we decided to refinance this year. Our case was a bit more difficult than expected however Lana and Jerold were amazing. They truly went above and beyond to make sure that at closing we had everything we needed."

Thanks PennyMac

"Gavin was great at his job which made the whole process very smooth for me. I actually dropped the ball the first attempt and called him back and he treated me with respect and helped me get everything squared away so I could close! Thanks Gavin and Thanks PennyMac!"

Simple and smooth

"It was simple and smooth due to the pre-application. I pretty much had nothing left to do after uploading the docs from the pre-app."


"Laurie Baker was outstanding. Ms. Baker made it seem as if I was talking to a close neighbor who was looking out for me and my family."

Great customer service

"Great customer service and knowledge of all options available to me. PennyMac communications team is excellent loved that I could remain with my current company."

Easy process

"Thank you for an easy process. William could not have been more helpful throughout the process. Glad we can continue being a customer of PennyMac."

Competitive rates and great service

"Prompt service, clear explanations, prompt responses when I reached out (within a day), William was very personable and easy to talk to. Surprised I could take care of everything remotely. Competitive rates and great service."

Always willing to help

"Pennymac superseded my bank in interest rate and response time. Great job on all the team and they were always willing to help"

Always available

"Adrianna was always available to provide updates and answer any questions I had. She also made sure I knew my options and set expectations for me. I appreciate all her assistance."

Very informative

"Everyone that worked on my loan was very informative and easy to contact. Thomas especially made the loan process easy. I have no complaints at all about the loan process and I will be recommending Pennymac to friends."

Very friendly and courteous

"Nick Bonifacio was very clear, very friendly and courteous. He dealt with questions and made us feel important. We were very pleased."

Very easy

"I had a great experience with refinancing my loan through PennyMac. I got the rate I was going for and the whole process was very easy and explained well."

I highly recommend

"Miss. Gonzalez, and Miss. Collins made this a very pleasurable experiance. They walk you through the process with true professionalism. I highly recommend. Thank you"

Everything was stress free

"Everything was stress free. I appreciate the communication at every step of the process. There was no wondering where we were in the progression of steps. Ed Varon is a keeper. Thank you guys."

Very thorough

"Everything was explained to me and the time they turned this around was perfect without flaw. They were easy to deal with and very thorough. Thanks to everyone on the team. "

Quick painless process

"Was quick painless process, representatives were very helpful in streamlining and getting the refi through to completion without any problems."

Extraordinarily responsive

"Emerson was very pleasant to work with. He was extraordinarily responsive; and took the time to resolve all of my concerns and answer all of my questions. Could not have asked for a better representative to take me through the home buying process."

Stress free

"We are extremely pleased with how smoothly our loan was processed! The entire process from beginning to end was stress free. I would recommend Penny Mac and Ronald Love to anyone in need. Thank you!"

Our experience went smoothly

"Our experience went smoothly and quickly. We took less then 30 days from start to finish and that included having to meet my husband out of state to sign documents."

Great experience all in all

"From start to closing my loan officer kept me informed on the status of my loan and kept me informed on every aspect of what I needed to do or look forward to, etc. She was very knowledgable and friendly and courtesy. It was a great experience all in all."

Definitely recommend them

"The whole experience from start to finish was seamless. I would definitely recommend them to anyone who is planning to refinance or purchase their home. Thanks Pennymac Team"

Advocate for excellence

"David was very knowledgeable and I felt he was an advocate for excellence who worked on my behalf as a customer. Karl listened to my concerns and quickly rectified any issue that occurred. They were both great."

Pleasant and patient

"Having never refinanced a home before, this was a learning process for me. Everyone that I came in contact with regarding this transaction was professional, very pleasant and patient with me and took the time to explain each process. They made me feel very comfortable."

Painless and effortless

"The over all experience was great. They make it easy for me to understand all the terms and how the whole process goes. The way it was handled was painless and effortless. Thank you all, especially to Karen Flores, our loan officer."

Outstanding customer service

"Loan terms and expectations were clearly communicated and closing was completed prior to expected time frame. Outstanding customer service!!"

Love the service

"Love the service, the team was very helpful in eve way Answered all my questions I really appreciate how easy they made it feel for me."

Headache free process

"My experience with PennyMac has been a smooth and headache free process. I would like to thank all agents who assisted with our refinance especially Ben Wharton, everyone was so helpful. I will recommend this company to my friends and family!"

Explained everything very clearly

"I really enjoyed working with Owen. He explained everything very clearly and was always very prompt in returning my calls. In every interaction I had with him, I feel he was doing his very best to facilitate my needs."