Customer Reviews & Testimonials – Page 8

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Process was smooth and painless

"The process was smooth and painless. Didn’t require any work on my part and I was able to close at my house. By far the best experience, thank you Penny MAC."

I would call PennyMac again

"I felt the team members were responsive to my inquiries and kept me informed as the process went on for three months. I would call PennyMac again for future loans."

Helpful throughout the whole process

"The communication as well as any and all questions I had were answered promptly and accurately. He was very polite and helpful throughout the whole process."

Nice customer service


I'm glad I stuck with pennymac

"Brian and James were great the entire process. Brian explained the different types of loans and best fit for what I wanted to do and james was on top of every email and phone call. I'm glad I stuck with pennymac."

Very helpful with the whole process

"Carl was very helpful with the whole process- I knew if I called him he would get back to me in a timely manner and have the answers I needed- he is definitely an asset to your team"

Above and beyond

"Greg Lidon went above and beyond in helping With my refinance. I appreciate all of his hard work and would prefer to work with him again in the future."

Responded to emails within minutes

"James was amazing! Incredibly knowledgeable and considerate of my time. Made himself available for any questions I had and responded to emails within minutes. Very nice to work with."

Knowledgeable and professional people

"It was pleasure to come across a company, that have experience, knowledgeable, and professional people. Mr Manapat and the Mat Team was excellent never stop working until my loan was close."

Hope to be long term clients

"Everything ran smoothly and just as Jason explained upon iniation. I am grateful Penny Mac and Jason reaches out regarding opportunity for rate reduction! Hope to be long term clients"

Great customer service and friendly support

"From the first encounter with Dominic to the last encounter with the Mac team, I was handled efficiently and courteously. There was never a time I was kept waiting or unsure of the next step. Great customer service and friendly support. The secure email system can get a little cumbersome."

Thanks for the great service

"I was so happy that your employees were so helpful and pleasant to work with on our loan. It is very hard to find people who put their heart and soul in to helping people. Thanks for the great service."

Team was spot on

"Communication regularly from your Team was spot on, and all the questions I had was answer 2 the letter 4 my 2nd loan with "PennyMac!" (from a old Solider from the Vet-Nam era) Army strong!!! Thanks again!"

Great attitude

"Clay made everything easy and had a great attitude he is the reason why we went through with the loan! I have been in sales my whole life and train sales people daily I appreciate salesmanship. Great job Clay!"

Customer service was outstanding

"Ryan and Andrew were great to work with. Both are very professional and really were very kind in dealing with our situation. I would recommend Penny Mac to others as the customer service was outstanding--very clear and a little handholding! Thank you Ryan and Andrew!!!!"

Always available when i called

"ELIZABETH GOULD MADE IT GREAT, fabulous communicator, great personality, connected very well with me and attended to all my concerns immediately,,, always available when i called,, you have none better than this young lady"

Very well done

"The entire process was simple and easy. This was mainly due to effective communication by all Penny Mac employees that were involved in my loan process. Very well done, look forward to working with Pennymac in the future."

Very happy with our experience

"The process was clear and communication was easy. The only issue was the appraiser taking longer than expected to submit our appraisal but we were updated often while waiting. We are very happy with our experience."

PennyMac hires the best of the best

"John Anding and Alvaro Vaca were both very knowledgeable and a pleasure to deal with. PennyMac hires the best of the best compared to their competition.... A special thanks to Jon and Alvaro for holding my hand through this process!"

Best process ever

"Everybody involved where very professional. Terrence Smith was great and got the ball rolling and everything fell into place with in a month. Melody Chockley coming to the house for the closing was the best. Best process ever."

Service and attention to detail

"The team was incredible. I felt as though I was dealing with my neighborhood bank with the level of service and attention to detail. As a financial services client service manager I am not easily impressed so congratulations on a job well done."

I knew what to expect throughout the process

"Randol Alford was wonderful to work with. He is personable and easy to talk with. He made me feel comfortable and I knew what to expect throughout the process. I would definitely recommend PennyMac and Randy to my family and friends."

Very satisfied

"Andrew was great to work with. Even before making the final decision to go ahead with the refinancing, and once the process was started, he was very willing to help and answer any questions. Very satisfied"

Very professional and easy to work with

"Nick berg and his team are awesome. Very professional and easy to work with. The only issue that I had was nick being a cubs fan lol. Let’s go dodgers!. Thank you nick and team for hooking my wife and I up. I would highly recommend nick and co."

Made our loan process great

"From start to finish your officers made our loan process great! We felt we were their only clients. No overkill just professional, succinct correspondence. And your fees were the best of all our other considerations. Hard to beat great service and costs. "

Excellent service

"Everybody was a pleasure to work with. Nathan was great to get the ball rolling. Nick Batten was very informative, helpful, and related all updates in a time sensitive manor. Thank you all for the excellent service"

The overall process was excellent

"From start to finish your officers made our loan process great! We felt we were their only clients. No overkill just professional, succinct correspondence. And your fees were the best of all our other considerations. Hard to beat great service and costs."

It was a great experience

"The Rep MS Diana was very knowledgeable and helped us understand everything we needed to do in order to make the process smooth. We are 100% pleased with the professionalism we received from the PennyMac staff. It was a great experience for myself and My wife."

Very pleasant to speak with

"Katherine was great!!! She stayed on top of phone calls and as soon as she had information, she was on the phone with me letting me know what was going on!!! She was also very pleasant to speak with and has a great sense of humor. She talked to us like we've known each other for years!"

Made me feel more comfortable with the process

"Whenever i had a question there wasnt a generic email. I received a phone call making sure my questions were answered and explained. Taking the time to call and explain made me feel more comfortable with the process. Loved everyone i worked with they made my home buying expirence easy"

Easy access to everyone

"There was great communication, and easy access to everyone. The only problem seemed to be communication with the closing company and the real estate agent. They weren't as used to how PennyMac did business, but we didn't have any problems."

Attentive, informed and friendly

"Ours was a refinance. The process moved along smoothly and without delay. Closed within a few weeks of application. All the staff we worked with were attentive, informed and friendly. We will not hesitate to call on Pennymac again."

Very knowledgeable and patient

"Jason was very knowledgeable and patient. He explained everything exactly how the process work. He even assisted me with the esign. Also, Jason responded in a timely manner to my calls and emails. Thank you Jason!!"

Very good experience

"Edith made it very good experience explaining things and every time I call she's on top of it the process went fast and quick she was always nice and polite and courteous I'll give her a 10 plus thank you Penny Mac for taking care of my refinance needs."

The process was clear and simple

"I had an excellent experience overall. I provided David with a lower rate quote that I received from a competitor and he was able to beat it. David and Martha notified me promptly as the loan process moved along. The process was clear and simple. Very smooth."

Keep up with the good work

"What ever was said it was fulfilled and I was advised every step of the way to closing and I thank the team effort that was taken for another Happy Customer. Keep up with the good work and thank you very much."

Concise and pleasant experience

"I have had a lot of houses and been with more mortgage companies than I can count. Up until now I have never had such a clear, concise and pleasant experience prior to now with any lender. Thank You"

Would recommend pennyMac team to my friends

"Everyone was great but Amy Mac went over and beyond. We had a great relationship she made everything easy for me to help me get through the process a very pleasant person I would recommend pennyMac team to my friends thanks again."

Very happy to stay with PennyMac

"Arin and Shawn were excellent through the entire process of my refinance. Everything that was said was accurate and their communication was excellent! They were very professional and I am very happy to stay with PennyMac for my home loan."

I recommend highly

"Joshua was very thorough with explaining the process to us. He responded when he said he would and never just left us hanging wondering about the status of our loan request. I recommend him highly."

Helped make this process very easy

"Throughout the process Michiko and Nick were fantastic. They were very informative and followed up with me during the whole process. They came across like they actually cared and helped make this process very easy. I would recommend bought to my family and friends."

Friendly and prompt

"Janelle was amazing, friendly and prompt. She was very easy to speak to and got everything done I needed. Also she was ahead of all other parties in the process the entire time. Everyone needs to go at their work with her attitude, especially in customer service areas. William was awesome as well."

Explained all possible outcomes

"Christopher took the time to explain everything about the loan. He ran the numbers several different ways and explained all possible outcomes. It made us feel as if we understood the process and what each decision would mean in the long run."

By far the easiest and most accurate

"We have been through purchase and refinance closings about a dozen times and this was by far the easiest and most accurate. Andrew and Jonathan Warren were most helpful during the process and there were no surprises."

Answered all my questions promptly and professionally

"Saviz & Stephanie were excellent! They kept me informed every step of the way and answered all my questions promptly and professionally! Kudos for having such a great team! I didn’t realize how truly lucky I was being a Penny Mac customer!"

Easy communication

"Randol Alford was wonderful to work with. He is personable and easy to talk with. He made me feel comfortable and I knew what to expect throughout the process. I would definitely recommend PennyMac and Randy to my family and friends."

Went above and beyond for me

"What made my experience great was my Pennymac Team! Arthur Tate, Brett Humphreys & Michael Henry. They went above and beyond for me and I really appreciated their kindness. Great People!"

Very knowledgable

"David was very knowledgable. He helped me to decide how to take the best advantage of the refinance. He was friendly and spoke to me every time I called even he was busy with something else. I enjoyed his help immensely."

These people are wonderful

"Mona and Sonia were awesome! They were able to help me obtain the refinance loan that I needed. At any time we hit a snag in the process they went above and beyond to help me. These people are wonderful, helpful and willing to help customers the whole way through the process."

Thank you for a great transaction

"Jonathan & Janelle were great! Anytime I had a question they were quick to respond. I called and spoke with someone else one day who was quite rude but I asked for a manager who was very kind, reassuring and answered all my questions. Thank you for a great transaction! God Bless"