Customer Reviews & Testimonials – Page 7
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Everyone was very professional
"As my loan process started, I was contacted by the processor, Rene Silva. From the first phone call up until a confirmation email, this person made sure that I was totally up to date with each step along the way. Once I was informed of my closing and given a day and time for my closing, I knew I was on my way. The closer arrived on time and was very professional. In closing, I feel that all of the professionals that I dealt with on an individual level were VERY PROFESSIONAL....thank you all!"
Very helpful and informative
"Everybody was very helpful and informative. They explained everything and even gave me some credits on my refi! Thanks for everything!"
"This survey was not just a 'Truly Outstanding' answer for every question. Nathan Riedel and Carlos Robles were 'Truly Outstanding' to work with. They both always promptly returned calls, and were always very easy to get ahold of to answer any confusion I had over this loan process. I would recommend PennyMac to my closest friends and relatives without hesitation."
Told me I would close on or before a certain date, and I did!
"Kristen Mooney and Leslie Eslick were terrific. They told me I would close on or before a certain date, and I did! They were very thorough with the entire process and made the experience less stressful for me – a first time home owner."
Thankful to have PennyMac service my home loan
"I was very pleased with my experience with PennyMac and am thankful to have them service my home loan. Everyone handled the process in a timely manner and made it as easy as possible. Thank you to all of the employees that helped me, especially Orlando."
Restored my confidence in PennyMac
"My Loan Officer is the ultimate professional who followed up with me and kept the process going even at the end when everything almost fell apart. By this single action, he was able to restore my confidence in PennyMac, and I was able to close without any additional issues."
Process was outstanding and service excellent
"Great process! I know the mortgage process is very difficult and time consuming, and many individuals are involved. This is to be expected. That being said, the process was outstanding and service excellent."
Kept me informed
"The service I received was excellent! Jimmy was great and my processor with the help of Tonya. She stayed on top of my file and kept me informed. Thanks again for you all your hard work."
I would recommend PennyMac to a friend
"I was provided a GFE earlier in the process and I had a good experience. I'm very happy to have closed on time, and during the holidays was truly appreciated! I would recommend PennyMac to a friend."
Flawless, smooth, and stress free
"The entire process was flawless, smooth, and stress free."
Exceeded all my expectations
"My experience with my home refinance exceeded all my expectations. In the past my experience with 'big time' banks made me hesitate to go through the agony again. But PennyMac refinancing was efficient, easy and the closing was quicker than I could ever anticipate. The customer service was extraordinary, once again, beyond any of my expectations."
Everything ran quickly and smoothly
"Everything ran quickly and smoothly. I was amazed at how quickly my questions were answered and how fast the loan was processed."
Everyone involved was outstanding
"Everyone involved was outstanding. I will always appreciate everything they did. Thank you all. And thanks PennyMac."
Approachable and such a pleasure to speak with
"I appreciate that Albert was assigned to my loan process in order to keep required actions and information on schedule. He was so approachable and such a pleasure to speak with. Thanks Albert!"
Able to close our loan in 31 days even over a major holiday
"I wanted to say that David Acheronti, Sandra Rosales, and Marie Saenz as they did an outstanding job of taking care of me, answering all of my questions (and there were a lot as a first-time home buyer), and updating me on the status of my loan. We were able to close our loan in 31 days even over a major holiday."
A pleasure to work with
"Both Diego Tolentino and Lynn Tinson were a pleasure to work with. Any questions were followed immediately and in terms I could understand. The process took a little longer than I expected, but I believe the reason was to look after both of our interests. They both deserve a big raise or at least a giant bonus."
"Mr. Kingsley was very professional at all times and very, very helpful with us. I'm really satisfied with his services. Thank you."
Now I know why they recommended you
"Everybody that was involved in my loan exceeded my expectations. From Jennifer Menchaca, who answered my call on a weekend even when she was out of town. Nonetheless, she called me back and put my question to ease. To Angelica Ortiz, who was always there to answer my questions and always returned my calls promptly. Allow me to take this minute and thank you all for your help, friendly service, and above all, your willingness to explain in detail about our needs and doubts. Costco recommended your company, and before that I had never heard of PennyMac. Now I know why they recommended you. Thank You PennyMac for having so outstanding staff."
Excellent customer service
"All went well! Excellent customer service, Susan was outstanding."
Very patient with me
"Arthur Tate and Phyllis Jackson were wonderful. They were very patient with me, answered all my questions, and kept me well informed of everything going on."
The process felt personal
"The process felt personal, I was surprised with the personal attention and interest in helping me with this refinance."
The customer service was phenomenal
"The account executive that I worked with went above and beyond my expectations, was always courteous and helpful, seemed very knowledgeable, and, if he did not know the answer to a question, was very prompt in finding the answer and getting back to me. The loan processor was also very helpful in assisting me in getting the loan approved, but there was a bit of a language barrier due, in part, to difficulty hearing on my part. My overall experience with this refinance process was excellent right down to the notary that came to my home. I learned a lot during this process and I truly appreciate those that not only took the time to explain things to me, but also were pleasant in doing so. The customer service was phenomenal."
Very professional during the entire process
"Aaron McNeer and Leo Jordan were very professional during the entire process."
Truly blessed having them help me get my loan
"Orlando Cassara and Carlos Robles were very knowledgeable and helpful throughout the loan process. I was truly blessed having them help me get my loan."
PennyMac should be proud
"Tony Tsiligian was the best loan officer I have ever dealt with. He took time to answer my questions, helped me through each step of the process, and was very kind and polite. I would recommend him to anyone. PennyMac should be proud to have him on their team. Rita Kahtchadourian was very polite and expedited my loan in a timely matter. She was very precise and helpful throughout the whole process. She is truly an asset to PennyMac."
Most enjoyable home financing experience ever
"I was completely satisfied with the entire process. Mr. Aubray Breaux and Ms. Marsha Jerricks were outstanding. They kept me informed of everything that was going on and answered all of my calls very promptly. This has been my most enjoyable home financing experience ever."
Kept us updated
"Special thanks to Billy Manapat who went beyond the call of duty to keep us updated regarding our loan progress. His demeanor and professionalism were outstanding."
I was well informed by the PennyMac staff
"Throughout the process I feel I was well informed by the PennyMac staff. Everyone seems truly concerned with helping me save money and explained the process extremely well!"
I never imagined closing a loan that easily
"Becky and Lisa (and there were others but cannot recall their names) were honestly a pleasure to deal with and on top of everything. I couldn't have imagined it being that easy. I'm sorry I didn't refinance last year. Thanks very much!"
I have recommended PennyMac to my friends and family
"The responsiveness and helpfulness of both Carl and Dennis was exceptional. I would highly recommend (and in fact I have recommended) PennyMac to my friends and family."
All went very smoothly
"All went very smoothly. And I thank all involved with the process."
Smooth, prompt, and respectful
"We had a wonderful experience. Everything was handled smoothly, promptly, and respectfully."
Her personality immediately made us feel comfortable
"Our loan officer was Amanda Perez. When my fiancé and I first spoke with Amanda, she was not only friendly and knowledgeable about the home loan process, but she possessed such a great personable quality that immediately made us feel comfortable with her. She went above and beyond to ensure everything was smooth and successful. We had a lot of questions and sent many emails throughout the process and she was always there to provide answers. I would highly recommend Amanda!"
Don't know how it could have been better
"Everything went smoothly; don't know how it could have been better."
This is the company that will help me with all my needs
"I am not a new member to PennyMac. I have always believed that this is the company that will help me with all my needs. The person who helped me with my new loan was very smart and knew how to talk to people. I was very pleased to have worked with them."
Keep doing what you're doing
"Please keep doing what you're doing. Everything throughout my whole process went smoothly and Ben Lipska was always on top of everything with calls and e-mails. Thank you so very much for all, and a BIG thank you to Ben!"
Smooth and easy process
"Thank you for a fairly smooth and easy process."
Professional and fun to work with
"Kingsley and Avonn were both very professional and fun to work with. They understood what questions we had and explained everything. Thank you again for making an easy refinance."
I am forever grateful
"Everyone from PennyMac that I had contact with treated me with a level of service and gratitude that I quite frankly, wasn't expecting. I had such an awesome experience. I am forever grateful."
"Truly a perfect experience."
I will ALWAYS seek PennyMac for my mortgage/ loan needs
"I have had previous experience with PennyMac as my mortgage provider. Simply AMAZED at the level of service that is provided to me by PennyMac. I am completely sure that I will ALWAYS seek PennyMac for my mortgage/ loan needs in the future. David Acheronti was completely attentive and gentle with me during my difficult loan application process. He ALWAYS returned my calls and kept me from losing my head. I not only found that I was treated like family from the company, but I was also treated as family from the individual workers. I will continue to sing accolades for PennyMac and refer my family and friends to your mortgage company."
I am an advocate for PennyMac
"I would like to take this time personally to thank Mr.Ozzie Prado and Mr. Lucas Iraheta for their time and patience in walking us through the loan process. At times it was rough and frustrating on my part because of the process that I had been through with my former banking company. I was almost at the point of walking away from my house until talking with Mr. Lucas Iraheta from PennyMac. He assured me that he was here for the long haul and to help us stay in our home. He would call and email me any documents PennyMac needed as soon as they came across his desk and made sure that I stayed on track through the process. I started out with Loan Officers, and I gained two friends in the process. Now I am an advocate for PennyMac."
Easy and stress-free process
"Everyone that worked on my application was extremely helpful and courteous. The entire process was easy and relatively stress-free thanks to the expertise and service by those at PennyMac."
Went all out for me
"Ivor Samilton was a great help to me and he is an asset to your company. He went all out for me and I thank him for that greatly."
Very pleased with our interaction and loan process
"We are very pleased with our interaction and loan process with PennyMac. The two gentlemen who assisted us, Jason and Hai, were knowledgeable, professional, and made it an easy process. A couple minor glitches we had on our end were solved with quick responses from them."
Truly unbelievable service!
"Truly unbelievable service! Very honest and quick! I will definitely recommend. Calls were actually picked up in person by the loan processor after the second ring! Who actually picks up the phone anymore? Penny Mac does! Thank you Orlando for the easiest refinance ever!"
The originator, as well as the processor, exceeded my expectations
"The originator, as well as the processor, exceeded my expectations. Overall, the process was an excellent experience. I would like to offer particular praise, for Carles, the loan originator who is terrific at her job, and should be recognized as such."
The best experience I've ever had
"This was the best experience I've ever had refinancing any home. I highly recommend the team who handled my transaction. I cannot say enough about how satisfied I am with the way I was treated."
Smooth and professional
"Everything went very smoothly and professionally."
Quick, effective, and professional
"Every aspect of the refinance process was handled quickly, effectively, and professionally. The Loan Officers/Processors made this a very easy and understandable process."