Customer Reviews & Testimonials – Page 7

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Stress free

"Over the years, I have refinanced my home several times, and this time was the easiest, stress free than any of the others. Karen Flores was pleasant, accommodating, and kept me up to date throughout the entire process. Thank you Karen and PennyMac! Ralph M."

Our refinancing went very well

"Our refinancing went very well with all questions answered very clearly and steps throughout the procedure explained so even a non finance major could understand."

Friendly and accomodating

"PennyMac personnel were very friendly and accommodating. The process was fast and smooth. Would not hesitate to use or refer PennyMac again."

Extremely professional

"Katherine was extremely professional, responded quickly to my requests, and got me a great deal on my Refi. The customer service provided by Katherine was incredible and was one of the main reasons I decided to stay with Pennymac. Thanks Katherine."

Totally professional

"Winston was awesome!!! I could count on him to answer questions and get back to me promptly!! Totally professional and a real class act!! He was awesome!"

Provided valuable feedback

"Everyone I worked with from Jonathan Cummins to Erik Luna and then of course Nichole Littleton was great. They all responded promptly and provided valuable feedback on questions asked."

I was kept up to date

"The refinancing went without a hitch, I was kept up to date on the process weekly. I would recommend Pennymac to anyone looking to refinance or purchase a home"

Highly recommend

"Just refinanced my VA loan with Penny Mac. Wonderful experience. Excellent customer service. They made the prices go so easily. Highly recommend."


"What made is great (Because it was a VA Streamline) is the lack of action needed on my part. Just get it done in the background and let me know when its done."

Fast and accurate

"Ruben was great to deal with. Responded back to every email and call very quickly. He got everything done fast and accurate. Everyone else was great as well. The rates were good and the loan/loan process was very easy."


"Storm was extremely articulate and explained everything extremely well. He prepared me every step of the way, and all supportive colleagues were also excellent."

Amazingly great and painless

"It was amazingly great and painless! Brandon and Jacob were both great. When I missed their calls. I called back and all who answered helped me. I will definitely recommend Penny Mac to all Veterans. You have all been professional, polite, & prompt. Thank you"

So helpful and nice

"Matthew was so helpful and nice throughout the process. He explained everything and went above and beyond to make sure we locked in our rate ASAP. Couldn't have asked for a better experience!"

Great throughout the entire process

"Sarahi was great throughout the entire process. Anytime I had a question she was more than willing to answer and help me out. When the mobile notary was late the first time we were supposed to close, Sarahi called and cleared up everything for me."

Great closing team

"They got me the percentage rating I needed and stuck to it. Communication about the status of my loan and the reminders keeping me on point with what I needed were very much welcomed. Great closing team; it went exactly the way I'd hope for."

Extremely helpful

"Both of the gentlemen I dealt with were extremely helpful. They both answered all my questions and kept in touch till all the papers were signed. Very good service."

Easy to communicate with

"George was very informative and easy to communicate with. I was able to continue on my daily schedule without having to worry about the loan."

Communication was flawless

"Edith and the whole team at PennyMac was great! It was a smooth process and the communication was flawless from their team. Thank you for helping us with our refinance so that we can renovate our home!"

Communication and professionalism

"We can not thank Joaquin enough for quickly making our refinancing go smoothly. The communication and professionalism from not only Joaquin, but the whole Penny Mac team. Definitely a 5 star review."

Clear and helpful

"Had a great experience Refinancing my home. Everyone was clear and helpful through the whole process. I really felt like everyone was interested in helping me rather than looking to make money off me. Thanks to Joshua and his team for all your hard work!"

Very good experience

"I have had a very good experience, you guys were so kind to me and my wife and also answer all my questions and helped us to save some money every month. Thank you Guys."

They made everything easy

"I have went through this process before and I swore I would never do it again. PennyMac's people lead me through everything and it was a pleasure work Austin and Chris they made everything easy. Thank you all for everything. Paul K."

Stress free

"This was by far the easiest and stress free mortgage experience we have ever had. Ed V was very engaging while not coming off as pushy or salesy! I would highly recommend Penny Mac!"


"From Joshua to Ron and the rest of the closing team, my refinance experience was seamless! PennyMac has been my preferred mortgage lender for that reason for my last two homes - keep it up!"

Professional and thorough

"It was a pleasure working with Philip Sandstrom from the initiation of the loan process to closing Philip was very professional and thorough. I appreciate working with you and Nancy. Keep up the good work Philip."

Professional and efficient

"Yuri was great and PennyMac really came through with the best rate. They were professional and efficient. The process up to and including closing went very smoothly. Thanks!"

Helpful & patient

"The loan officers & everyone involved in the process of refinancing were so helpful & patient. They explained everything step by step. They were able to answer all my questions. & They always communicates with updates."

Everyone was helpful

"Everyone was helpful and available to answer questions that we had along the process. Even if Tommy was out of the office for the day, someone else was able to pick up where he left off which made it very helpful considering the time difference!"

Communication was consistent

"The loan process was very easy. My VA Refinance went through quick and saved me a lot of money. I dropped 2 percent on my APR. Minimal paperwork was needed. Communication was consistent and as needed."

The refinance was easy

"The refinance process was easy, informative, and largely hands-off due to the diligence of my loan team. Thank you Penny Mac for helping to identify a money saving opportunity and for helping me to achieve it with little effort on my part."

Painless and easy process

"Chris was awesome! He took the time to discuss all aspects of the process with me, even after experiencing technical difficulties, he called me back to make sure everything was ok. It was the most painless and easy process I've ever been through and that's because of Chris!"


"The part that made the experience great was having the option to scan my documents and if I was missing a document I would get an email on the next step"

Fantastic rate

"Pennymac gave us a fantastic rate. Nobody could beat it. We closed a day early and communication was great. Very happy customer here."

Easy and convenient

"We refinanced our current home with Penny Mac. The process was easy, and convenient. We are very happy with the outcome, and would recommend Penny Mac Loan Services."

Quick & efficient

"Matt and Carlton were great... very quick & efficient! As was your electronic system. NO BS... no extra work for nothing... no requests for documents you really didn't need... etc!"

Made it easy

"The speed at which my loan officer and team got back to my questions made it easy for me to feel at ease with any concerns I had."

Intensely knowledgeable

"Angey Wu was the best part. She is intensely knowledgeable, professional and trustworthy. I felt confident with her setting up the loan and with her recommendations."

Informative and helpful

"The process was efficient and the periodic personal updates made me feel like everything was being done in a timely manner. Aubrey was especially informative and helpful. Great service."


"My loan closed very smoothly without any problem. The team of representatives working with us were awesome. Thank you To everyone."

Very helpful

"I was absolutely amazed at how smooth and easy the process was. Albert and Nicholas were so easy to work with, and very helpful!"

Very happy with our refinance

"From start to finish, I was very comfortable with the process. Whenever a question arose, Will or one of his team was able to answer. Very happy with our refinance."

Promptly and very helpful

"Every time I called to talk to someone, they were promptly and very helpful. Nick Hagan in particular was an outstanding agent. I will definitely refer and come to Pennymac for my future home loan needs."

Great experience

"Everything went fantastic whenever I had questions were always answered promptly. The loan officer and loan processor where great to work with. I would definitely refer PennyMac to all family members and friends. Thank you again for the great experience."

All expectations were met

"Multiple specialist reached out during difficult work hours to ensure all expectations were met and needed documentation was completed or received."

So helpful

"Everything was explain to me ahead of time and when paper work came it was just it was told to me. There was no unexpected forms. She was so helpful with informing us. The time it took the loan to be approved was sooner than expected."

Would definitely recommend

"Great customer service and mortgage refinance experience. Associates are knowledgeable and friendly. Would definitely recommend to family and friends in search of a mortgage lender."

Very pleasant, clear, and concise

"I was a little confused halfway through the process. Gwendolyn was very pleasant, clear, and concise with the information making it much easier for me to understand."

Very impressed

"I was very impressed with the service that I received during the process of refinancing. Expectations were clearly communicated and I liked the ease of the closing process. "

Smooth and easy

"We had a great experienced. Affan was very communicative, always answered all our questions and he made our refinance process smooth and easy. I would recommend Penny Mac to anyone!"

Great comunicator

"Owen is a great communicator and, even after two years, had the insight and initiative to call a current/former customer and let them know about lower interest rates."