Customer Reviews & Testimonials – Page 7

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Pleasant and professional

"Everyone that I delt with was pleasant and professional. They more than met all of my needs and gave me answers in a very timely manor."

Listened to my needs

"Bryan took the time out to listen to my needs and gave me positive feedback and represented your company very well.. Thank you for everything Bryan."

Extremely satisfied customer

"The PennyMac team was phenomenal. They were connected, reachable, and communicative through the entire process. Extremely satisfied customer."

Everything was done in order and on time

"Everybody we’re so accommodating and patience to explain very details I don’t understand. Everything was done in order and on time . Thank so much!!!"

Very professional and friendly

"I have had a very pleasurable closing experience. Everything went so well I refinanced another property also. Very professional and friendly. I would highly recommend"

Everything was done mobile

"everything was done mobile and very fast even though we have to meet with the notary. Everything was on time and went very smooth."

Closed and funded sooner

"The whole process was explained to us and it not only went as expected but even closed and funded sooner than we thought it could."

Outstanding customer service

"Daniel provided us outstanding customer service and his his follow through actions ensured the loan was properly, administered and completed on time. He is a true professional."

Really phenomenal experience

"Joshua and the PennyMac team made this experience really phenomenal. They were patient with me and answered all my questions."

Very smooth process

"Emerson was clear and concise on explaining the process and quick to answer all questions. He made this a very smooth process. Thanks Emerson."

Very pleased with everything

"Made my transaction as painless as possible and were very helpful throughout the whole process. Very pleased with everything. Thank you."

Answered all my questions

"Billy was great to work with. Very prompt in getting back with me. Answered all my questions clearly and at a level I could understand."

Excellent, accurate and timely

"All of PennyMac’s representatives provided excellent, accurate and timely information but the title company made a mistake that set my closing back about a week."

Very smooth, and quick refinance

"Very smooth, and quick refinance! Would recommend Penny Mac to any of my friends. They were very helpful and only had a minor hiccup, but was nothing that couldn't be fixed fast."

Very knowledgeable

"Jerald was very knowledgeable and was available to talk me through the refinance process when ever I had any additional questions. Thanks for all of your help!"

Best loan experience ever

"The whole process was painless and everyone had a great personality and positive attitude. Thank you very much for all the help"

Informative and professional

"Joshua Leatherman was fantastic! He was just so patient and kind while also being informative and professional. Couldn't say enough good things about him."

Very professional

"Speedy process! Caring customer service and very professional. This is definitely the best mortgage company and experience ever since owning our home since 1992. Thank you so much!"

Very helpful staff

"Great communication with the loan officer. Very helpful staff. Fast call back with answers to all my questions. I would use them again in the future."

Great team to work with

"Best experience ever! I would highly recommend to everyone, even my realtor said she is going to start using Penny Mac! Great team to work with! Thank you!!"

Great communication

"Clay helped clearly explain the overall process and showed how the FHA streamline process would improve both my interest rate and mortgage payment. Great communicator"

So professional and efficient

"Randall for sure made it go smooth. I never thought we would be able to do it all electronically and over the phone. He was so professional and efficient when responding to my questions and requests."

Excellent communication

"Aracelli and the team at PennyMac were consistent, professional and courteous. The loan process was easy for me as the consumer due to their excellent communication."

Everything went smoothly

"From the beginning to the end of the refinancing process, everything went smoothly. The PennyMac employees we interfaced were professional, courteous and knowledgeable. Thank you."

I am very pleased

"Nothing ever goes perfectly, but that being said, anytime I brought an issue to their attention, they heard me out and corrected it right away. At the end of the day I am very pleased!"

Very patient when answering my questions

"Elizabet was very informative. She made sure I completely understood the process and all terminology as I had many questions. Elizabet was also very patient when answering my questions and concerns."

Whole process went very smoothly

"Brandon and Carmelita were very nice and genuine people to deal with. Throughout the whole process it went very smoothly. My only complaint was the title company and the notary process."

Friendly and quick to respond

"The staff was very informative, friendly and quick to respond. They made me feel secure and the process very smooth!! I will always go through Pennymac and recommend them to anyone!! Thank you!!!"

Quick and smooth transaction

"The Penny Mac team worked in unison to insure a quick and smooth transaction. Everything was explained in detail and everyone maintained excellent communication. Thank you very much."

We are very satisfied

"Penny Mac, took great care of us they explained everything good and we are very satisfied working and been with them, thank you very much for a great service. "

People I dealt with were AWESOME

"The two people I dealt with were AWESOME. Joshua Kelman was very personable and very nice to deal with throughout the process. He explained everything to me and was there to answer my questions when I needed!"

I will recommend to my friends and family

"Very profesional team and where’ve question that I had I was received satisfactory answer. All the refinance processed was in aceptable time. I will recommend to my friends and family."

The whole process was very easy

"Excellent service from start to finish. The whole process was very easy to navigate and everything was explained in excellent detail from the beginning."

Made me feel like my time mattered

"Very easy to get a hold of, answers all of my questions in a timely matter, made me feel like my time mattered, did not feel like a call center experience, it made me feel like I was face-to-face"

Quick and painless process

"David is very responsive & efficient!! He made the process painless and quick.. I will definitely recommend PennyMac as long as David and other representatives like him continue to work there. Thanks again!!"

Never felt rushed or pressured

"I never felt rushed or pressured when working with Elodia, she took the time to answer all my questions and provided information I never thought to ask. I will recommend PennyMac to my friends and family."

It was a very refreshing and easy process

"Awesome communication and assistance/guidance throughout the entire process. I would absolutely love to deal with PennyMac associates for all future loan needs. It was a very refreshing and easy process!!!"

I would highly recommend PennyMac

"The communication was consistent. Follow up calls were made and expected throughout the process. The team was quick to answer any concern questions that I had. I would highly recommend PennyMac."

Very professional and friendly

"Jason Pliska was very professional and friendly. Jason made the entire loan process very easy to understand. Jason is truly an assest for PennMac. Thank you Jason."

Loan process was fantastic

"Every single person that assisted with my loan process was fantastic!! Answered all questions and contacted me often fir updates!! Will use PennyMac again"

I was very pleased

"i was very pleased on how smooth the whole process went. I am happy with the timely matter it was done and would recommend PennyMac to others who need loans."

I was so pleased with PennyMac

"I was sent applications from many other lenders that I wouldn’t even consider because I was so pleased with PennyMac handling my mortgage until they contacted me to redo my loan"

The process was quick and easy

"This was a follow up from a refinance we did a few months before. Nick was a familiar voice and He was very knowledgeable of our information. It made the process quick and easy."

Very easy to deal with

"Very easy to deal with super clear on all of the instructions and small details very good with the follow up phone calls & emails quick response time no complaints here"

Felt very comfortable with everything

"Simply put the communication.... I felt very comfortable with everything because questions were answered even before I asked them. Edith and Crystal were fantastic!"

Everything happened smoothly and quickly

"Very easy communication, friendly, everything happened smoothly and quickly. I used eagle mortgage before and the experience was terrible. I’m glad this was nothing like that at all."

All expectations were communicated

"All questions were answered timely. All expectations were communicated. There was communication from beginning of the process to the very end. The entire PennyMac team is fantastic."

Very professional

"The process wemt smoothly and rapidly, and we were pleased with the information given along the way that kept us up tp date with the whole process, very professional.."

Great communication

"Great communication, every question answered honestly and explained so I understood. I even got "check in" phone calls, so that I knew things were still proceeding."

Progress was excellent

"Being kept up to date on the progress was excellent. Elizabeth was the person I spoke with most. She was very helpful and was a pleasure to talk to. Thanks PennyMac."