Customer Reviews & Testimonials – Page 6

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Email responses were fast

"When ever I had a question, all I had to do was call or email them. Phone & email responses were fast. Loved it. Samuel & Deborah DeVita "

A great overall experience

"All the agents worked quickly and did exactly what they said they were going to. The whole process actually moved faster than I really expected. It was just a great overall experience."

We were all pleased

"Everyone (loan applicants, realtor, title company) all kept informed each step of the process. We were all pleased. Also quick responses when we did have questions. Additionally, closed quickly!"

Very helpful and convenient

"Great communication, made process very easy to follow and complete paperwork. Person coming to house to complete signing was very helpful and convenient."

Smooth process

"Joshua communicated the entire process very clearly and made sure from the beginning you understood everything he was communicating which made for smooth process."

Made the process so simple

"Having someone like Abdul Saleh made the process so simple. He is wonderful, helpful and makes everything in a complicated time flow so smoothly!"

Keeping me up to date

"Mr. Hildebrand, especially, was helpful in keeping me up to date on the progress of the application and was very conscientious in answering phone calls and emails."

I highly recommend

"Emerson Murad was excellent, always there for us to answer questions and quiet concerns. I highly recommend him to anyone seeking a mortgage!"

Absolutely amazing

"Edith was absolutely amazing. Quick, professional, and made things happen so quickly. She was flawless throughout the entire process."

This process was so easy

"Katherine made it very simple for us and we got everything that we expected. This process was so easy and we were very satisfied Veteran customers"

Penny mac was excellent

"The complete process went quickly and easily as explained. The entire team from Penny mac was excellent. I have told others about my experience and recommend them to a few friends."

My loan specialists were patient and helpful

"My loan specialists were patient and helpful in explaining the steps involved in procuring this loan. It actually helped the journey to be comfortable and fun. What a learning experience. I truly enjoyed every step."

Loan officer was very knowledgeable

"It was great because it didn't take long and the document request was fairly straightforward. My loan officer was very knowledgeable and took his time explaining things that I had questions on. To me, it was a painless experience and well done!"

Great rates and communication

"Great rates and communication, friendly conversation over the phone every time we spoke. Jason T. and his team made the home buying process easy."

Gave me the trust to continue the process

"The processing agent and to begin the process is Mr. Ashot Gafafyan made it very smooth and polite"

Thank you so much

"Thank you Sharon for everything that you've done. Even when the slightest hint of a complication arose, she did her best in trying to fix it. Thank you so much for your help!"

No rushing and stress free

"Everett broke everything down for me, personalized the advice he offered. There was no rushing and stress free. He did an awesome job!"

Better than most companies

"Great customer service by representatives and I like the ease of use pertaining to the online services and the app. Better than most companies."

Always available for any questions

"Pennymac made my streamline loan extremely easy. Brian Dutt was always available for any questions I had. Brian’s boss Diego delivered at the last minute with good news. Couldn’t wait to sign the papers. Can’t wait for the rates to go below 2.75"

The loan was very quickly closed

"This was the easiest refi we've ever done. Brett and his people took care of everything and it and the loan was very quickly closed."

The experience was quite painless

"When I made a call to Jennifer Washington, sometimes she was busy, but the person who answered the call was able to help me with my questions. Overall, the experience was quite painless; & I saved a bit of money by reducing my loan interest rate. Thanks "

Your customer service is outstanding!

"Your customer service is outstanding! We are very pleased with how quickly everything was handled on our new mortgage. Thank you for all your help."

This was all very easy

"As I had previously been with PennyMac this was all very easy. There were no glitches and everything came off right on time. Only check I had to write was to the title company."

It was a hassle-free experience

"Everyone that helped us was knowledgeable. We got communications consistently throughout the process and were informed of next steps each time. It was a hassle-free experience."

Highly valued professional

"Not only was Susan clear and accurate as to where my loan currently was but she was competent in the specific details of the process to allow for the necessary changes. I hope she is compensated well to retain such a highly valued professional."

Happy from start to finish

"Diana and the PennyMac team were awesome with the whole loan process. They communicated with me and my wife in many different many different ways such as email and phone conversations. We were happy from start to finish! Thank you again Diana and the whole MacTeam."

Extremely knowledgeable

"I am very pleased at how easy it was to complete the refinance process. I had very little to do; they did most of the work, and we closed at a convenient time and place for me. Great service!"

Extremely knowledgeable

"I am very pleased at how easy it was to complete the refinance process. I had very little to do; they did most of the work, and we closed at a convenient time and place for me. Great service!"

Everything went very smooth

"Everything went very smooth and was exactly what I was told. Thank you Josh Letherman and the PennyMac team for making this a stress free process!"

Communication was exceptional

"Everything went very well, only issues was the 4506T paperwork. We had to submit this 4 times however the communication was exceptional as to why we had the issue with the 4506T."

We were in good hands

"Because from the first call you can feel how important you are for them, the way the been talk to you guiding step by step with patience no matter what, and that me us feel like we were in good hands, and that were our experience with them."

We had an amazing experience

"We had an amazing experience with our refinance with PennyMac. Our team worked extremely hard to meet our needs in such a short time frame and they were so polite all along the way. We had all of our questions answered. As first time homeowners, I would definitely recommend PennyMac"

Highly recommend PennyMac

"This was an easy process and as a veteran they knew what process and paperwork was needed to complete this in a timely fashion. I would highly recommend PennyMac to any of my friends and family for the purchase or refinance of a home."

Great customer service!

"E-signature documents makes it so simple and they sent closing agent to my home to sign all paperwork. Great customer service!"

The process was very smooth

"I was very very happy with the service provided by Shannon. The process was very smooth for me because Shannon made it that way. If I ever need another loan, I will contact Shannon again."

MacTeam members were outstanding

"Great working will all of the MacTeam members that worked on our loan. Phillip, Tashara and Rachel were outstanding and went out of their way to smooth the loan process."

Great all around communication

"Great all around communication with Abdul and Carlton Blood. Process was just as smooth during this refinance as it was when I got the initial VA loan via Veteran's United."

Got to the point and got it done!

"Very efficient! Got to the point and got it done! Pennymac has been very good to me and I will recommend them always! Thank you!"

Very attentive

"From my first communication with Alfred Reams and then my processing with Stephanie Caldwell was great! They were both very attentive and walked me through the refinance process with ease. They are both an asset to your company. Many thanks!"

Recommend PennyMac to my family and friends

"I've been through five closings so far and this one has been the simplest and easiest of them all. Without a doubt, I'll recommend PennyMac to my family and friends."

I was guided through the whole process

"The people I worked with were pleasant and informative. I was guided through the whole process and my questions answered to my satisfaction."

Highly recommend PennyMac

"Refinancing has never been easy till PennyMac. I was able to do everything via my mobile till the actual closing and that was seamless. Highly recommend PennyMac and my loan refinancing team; Reid Wright, Jason Hildebrand, and Jacob Rogers. Thank you!"

Great customer service

"Answered all questions and showed multiple options about a refinance, quick to return calls and did not leave out any details, great customer service"

Great customer service and communication

"Quick and easy process for refinancing mortgage. Great customer service and communication. Would recommend PennyMac to potential customers."

Fantastic ambassador for PennyMac

"Letisia made the mortgage process from beginning though post-closing very pleasant. She is a fantastic ambassador for PennyMac. I hope to deal with her should my wife and I do future business with PennyMac. Thanks!!!"

It was a great experience

"It was a great experience. Quick.. and efficient process . Felt like it was a personalised process for me. The pennymac team went above and beyond to get this done. Thank you. Michael Mofield"

Excellent at his job

"This is the second time Mr. DeMasi has facilitated a home loan for me. He has been and continues to be excellent at his job. Thank you for everything, Mr. DeMasi!"

Entire team kept me very informed

"I received great advice on how to proceed with the best benefits to my situation from my loan officer. The entire team kept me very informed throughout the process as well."

Went beyond expectations

"All of the PennyMac representatives kept me up to date with the process and were responsive to my inquiries. I am very pleased that PennyMac was committed to keeping me as a customer and went beyond expectations to achieve that. Thank you all!"

Very professional

"The loan officers were very professional yet personable. They kept me informed during the whole process & answered all my questions."