Customer Reviews & Testimonials – Page 6

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Testimonials

Clear and consistent communication

"Reid was a wonderful lol. He was prompt with time responses and always available with clear and consistent communication. He was very patient and helped to make my loan process work seamlessly."

The easiest refi I have ever had

"It was the easiest refi I have ever had the opportunity to be a part of. We were kept in the loop every step of the way and always had the option to question if necessary. We are very happy with the end result and appreciate continuing our relationship with PennyMac."

Refinancing was a breeze

"Everything was great. My only complaint would be the interest rate was quoted verbally but the APR was not. I think the borrower should be given both figures verbally during the quote/application process. Other than that, refinancing was a breeze....."

Far ahead of the deadline

"The whole refinance process was smooth and timely, I was able to close far ahead of the deadline. Whenever I had questions, they were always answered very thoroughly. Will definitely look to doing business with PennyMac in the future."

Very happy with the end result

"It was the easiest refi I have ever had the opportunity to be a part of. We were kept in the loop every step of the way and always had the option to question if necessary. We are very happy with the end result and appreciate continuing our relationship with PennyMac."

Went through great lengths

"Randall Alford was just wonderful. He went through great lengths to assist me in the refinance of my loan. He is an asset to your company. He should be commended for his professionalism."

Utmost professionalism

"Mr Giovanni is of utmost professionalism and was very easy to work with. He's quite patient becasue I'm going through s*** right now and was a real live one sometimes and he was nice. Give that man a raise!"

Super fast and efficient

"The process was super fast and efficient. I was surprised how quick things went and it was easy to do. I personally would recommend anyone looking to refinance to do that with PennyMac."

Rates were superior

"I started out working with another company but Penny Mac customer service and rates were superior to everything else I found on the market. This is my 2nd loan with them and I couldn't be happier"

Outstanding to work with

"Joseph DeMasi and his team were outstanding to work with! Everything went perfectly from start to finish. The few things we didn’t fully understand were exposing clearly and with great patience. Thank you"

It was an easy process

"Matthew Hinckley and the whole team did a great job keeping us informed throughout the whole process and making it go as smooth as possible. They were quick to respond with any questions we had. It was an easy process."

I actually got money at closing

"Very little amount of docs requested...far better than freedom mortgage experiance which was horrible. Costs were exactly what they told me and I actually got money at closing vice having to pay out of pocket as freedom mortgage wanted me to, for the same rate."

Great to work with

"Shannon is very knowledgeable and was great to work with. Wonderful personality and eager to please his customer. Best refinance experience to date!"

Extremely responsive

"Andrew was extremely responsive and had clear communication throughout the loan process. That makes a big difference when taking on such an important task and it is very much appreciated. He made the process simple."

Everything went according to plan

"Everything went according to plan and closed faster than the estimated time frame. The only concern I have, is that i went online to my account and I don't see my new loan yet. Hopefully, it will be there to make my first payment"

Attention to detail

"Robert (Scott) McGaughy was extraordinarily responsive and thorough during our re-finance process. We are most appreciative of his attention to detail and for alleviating my concerns while conducting this business from abroad."

A great experience

"It was a great experience. I had little to worry about. Everything was explained in great detail. All appointments were in a timely manner. I didn't have to wonder what to do next. It was in fact a great experience. Thank You for everything."

Would definitely recommend

"Flexible, fast, and accurate service. Allowed me to shop around and rate matched. Would definitely recommend them and use them again."

Utmost professionalism

"Mr Giovanni is of utmost professionalism and was very easy to work with. He's quite patient becasue I'm going through s*** right now and was a real live one sometimes and he was nice. Give that man a raise!"

Super fast and efficient

"The process was super fast and efficient. I was surprised how quick things went and it was easy to do. I personally would recommend anyone looking to refinance to do that with PennyMac."

Rates were superior

"I started out working with another company but Penny Mac customer service and rates were superior to everything else I found on the market. This is my 2nd loan with them and I couldn't be happier"

Little amount of docs requested

"Very little amount of docs requested...far better than freedom mortgage experiance which was horrible. Costs were exactly what they told me and I actually got money at closing vice having to pay out of pocket as freedom mortgage wanted me to, for the same rate."

It was in fact a great experience

"It was a great experience. I had little to worry about. Everything was explained in great detail. All appointments were in a timely manner. I didn't have to wonder what to do next. It was in fact a great experience. Thank You for everything."

Everything went perfectly

"Joseph DeMasi and his team were outstanding to work with! Everything went perfectly from start to finish. The few things we didn’t fully understand were exposing clearly and with great patience. Thank you"

Closed faster than the estimated time frame

"Everything went according to plan and closed faster than the estimated time frame. The only concern I have, is that i went online to my account and I don't see my new loan yet. Hopefully, it will be there to make my first payment"

Best refinance experience

"Shannon is very knowledgeable and was great to work with. Wonderful personality and eager to please his customer. Best refinance experience to date!"

Pleased with PennyMac

"I requested this loan through PennyMac. This is my 3rd mortgage with PennyMac and I'm very pleased with PennyMac and how they service their loans. Thank you!"

Using only phones and internet

"It was great to get everything done by using our technology. Great phone calls. Different when you only put a face to the notary. But overall a great experience by using only phones and internet."

This process was without worries

"This was such a seamless process. The email communication was very supportive. The closing went very well. This process was without worries from beginning to closing. Thanks Mr Mann for your expert team! Cheryl Simms"

Easy process from start to finish

"It was an easy process from start to finish. The only complaint, and its a minor one, that we have is that communication once or twice was not as timely as we would have liked, but other than that minor thing it was awesome!"

Did a fatnastic job

"Mark did a fatnastic job at the beginning explaning to me the loan details and how the process would work. He gave me a lot more confidence then my mortguage broker so that's why I dropeed my broker and went with Mark and PennyMac for our refi. Thanks Mark!"

Very pleased with PennyMac

"I requested this loan through PennyMac. This is my 3rd mortgage with PennyMac and I'm very pleased with PennyMac and how they service their loans. Thank you!"

Very impressed

"Araceli was great. She went above and beyond to make sure we got the best rate possible and everything was very easy. Very impressed."

The closing went very well

"This was such a seamless process. The email communication was very supportive. The closing went very well. This process was without worries from beginning to closing. Thanks Mr Mann for your expert team!"

Gave me a lot more confidence

"Mark did a fatnastic job at the beginning explaning to me the loan details and how the process would work. He gave me a lot more confidence then my mortguage broker so that's why I dropeed my broker and went with Mark and PennyMac for our refi. Thanks Mark!"

A great experience

"It was great to get everything done by using our technology. Great phone calls. Different when you only put a face to the notary. But overall a great experience by using only phones and internet."

We were not disappointed

"James was thorough and explained everything well and how he expected the process would go. It went as he had described. Carlton Blood handled the back end and we were not disappointed."

We truly are grateful

"Angel and her staff made the refinance process so easy. We truly are grateful for the help and the advise that was given to us. We really are happy with the attention that we received during the process."

Very upfront and honest

"The communication. When a problem arose or I had a question, she was able to get things corrected in a timely matter. Very upfront and honest. The trust is what made me stick with Penny Mac. Karen was a pleasure to work with for my VA refinance."

Smooth and hassle-free

"We appreciated prompt responses from PennyMac loan officers during the course of our refinancing process, from our application period to our closing. The overall experience was smooth and hassle-free."

Made me feel very comfortable

"While dealing with Mr. Clyde Anderson he made me feel very comfortable while explaining everything to me. He was very knowledgeable and made the entire process less stressful for me."

Made it personal

"I spent more time with Ross then most wouldn’t he took the time with me clearly going over everything I asked he is a great access to your company. I couldn’t have had a better experience with most people he made it personal and I made a friend"

Appreciate everyone I dealt with

"Everyone at PennyMac was wonderful to deal with, all my calls were handled promptly. Everything went well without any problems. I appreciate everyone I dealt with and thank all of you! Lorraine & Ron Carder"

Very kind and thorough

"Chantel was fantastic, she is a joy to work with and was very kind and thorough. Peter was helpful to get things moving. thank you,"

Made the refinance process so easy

"Angel and her staff made the refinance process so easy. We truly are grateful for the help and the advise that was given to us. We really are happy with the attention that we received during the process."

Made me feel very comfortable

"While dealing with Mr. Clyde Anderson he made me feel very comfortable while explaining everything to me. He was very knowledgeable and made the entire process less stressful for me."

I already referred a friend

"huge shout out to austin and steven garcia. both went above and beyond to make this process easy. give them a christmas bonus. i already referred a friend to steven"

Explained everything well

"James was thorough and explained everything well and how he expected the process would go. It went as he had described. Carlton Blood handled the back end and we were not disappointed."

Clearly going over everything

"I spent more time with Ross then most wouldn’t he took the time with me clearly going over everything I asked he is a great access to your company. I couldn’t have had a better experience with most people he made it personal and I made a friend"

Very professional

"Christina was very knowledgeable, friendly and accommodating. Very professional, easy to understand. Worked with my schedule, very eager to help. She was FANTASTIC!!!"