Customer Reviews & Testimonials – Page 5

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

Reviews on TrustPilot
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This was the easiest, quickest and most professional process

"I've been through many purchases and refinance of homes. This was the easiest, quickest and most professional process out of them all. I would highly recommend PennyMac to anyone who wants to purchase or refi. Thank you."

PennyMac made me a part of the process

"PennyMac made me a part of the process instead of afraid of it. Not only do I feel like they were there to help, but I also learned what to do in future transactions to make the process as smooth as possible."

Helpful, courteous and knowledgeable throughout the entire process

"It was great working with Lisa Standifer. She was very helpful, courteous and knowledgeable throughout the entire process. It was a pleasure working with the PennyMac team."

PennyMac is a company that is easy to work with

"PennyMac is a company that is easy to work with and their employees are courteous and knowledgeable"

I will be able to pay my mortgage off before I retire

"They were professional, helpful, and answered every question I had. I was very happy with my low rate and was able to reduce the years on my mortgage. Now I will be able to pay it off before I retire."

I have recommended PennyMac to friends

"I have recommended PennyMac to friends as the whole experience was handled quickly and professionally."

Easy and convenient

"I'm not too computer savvy, but your professionals were very helpful. Thanks so much for making our loan process easy and convenient. We appreciate your help."

Terrell was outstanding

"Terrell was outstanding. He did exactly what he said he would do, which is very rare these days. He answered any and all questions promptly either via email or phone."

Best experience I have ever had

"This was by far the best experience I have ever had."

We are glad we refinanced

"We were surprised at how smoothly it went. We are glad we refinanced. Thank you!"

Your competition is decades behind

"Very professional telephone support! PennyMac's process is fast, accurate and easy to use. But most of all, the employee I worked with was knowledgeable, professional, listened and always followed up in a timely manner. Your competition is decades behind."

The process was painless

"I am very impressed with the customer service provided to me from both the loan processor and loan officer. They both responded very quickly to all of my needs. The process was painless. Thank you very much."

The PennyMac team did a great job

"The PennyMac team did a great job. The loan process was simpler than I thought and took much less time."

PennyMac was fantastic!

"I think PennyMac was fantastic! I'm very pleased to be a customer and thank you for everyone's effort."

No nonsense and down to earth attitude

"I really appreciated the no-nonsense, yet down to earth attitude of all the people who helped me with my loan. From the beginning to the end even down to the notary, everyone was kind and professional."

I have nothing but praise for PennyMac

"I have nothing but praise for the people I worked with at PennyMac. Jason was very helpful in all areas of my refi. This is the third refi I have done with PennyMac, and they have always been up front at each step in the process. Thanks again!"

I am exceptionally satisfied

"I am exceptionally satisfied with being a customer with PennyMac."

He made everything stress free

"Orlando Cassara was extremely helpful and professional throughout our refinance process. He made everything stress free and I was very confident that we were in good hands. Thank you, Orlando!"

Great customer service

"Great customer service! Keep up the good work."

Extremely professional and friendly

"Very easy and the personnel handling my loan were extremely professional and friendly."

Courteous and knowledgeable professionals

"My experience was extremely pleasant and informative. They were all courteous and knowledgeable professionals. Job well done!"

Appreciate the constant communication and professionalism

"My wife and I were extremely satisfied with the process. I have been an underwriter for over 15 years and my wife used to be a processor. We know how lengthy and difficult refinancing can be. We truly appreciate the constant communication, the professionalism they showed at all times and overall how quickly we could sign. We know streamlines are considered easy loans; however, they made it even easier. Keep up the good job."

Fastest and easiest refi

"This was by far the fastest and easiest refi I have ever done!"

It was like doing business with an old friend

"Billy and his Team were great! It was like doing business with an old friend!"

My interaction with the PennyMac staff was very positive

"My interaction with the loan officer and PennyMac staff was very positive. The online app process worked really well and was very convenient."

Everything went smoothly!

"Wonderful Experience with Jessica & Roxanna. Everything went smoothly! Great experience!"

Always willing to assist when needed

"PennyMac did a great job assisting us through the whole refinance process. They answered questions appropriately and were always willing to assist when needed."

Very professional, real, and genuine

"Very professional, real and genuine. PennyMac was most interested in what was best for us rather than what our desires were. We are very grateful, and this gave us a safe trust in their intentions."

They were knowledgeable, professional, and friendly

"Who would have thought refinancing a home loan would be an enjoyable experience? That's exactly what I discovered when working with the PennyMac team from Moorpark. They did a great job with keeping me informed and how to use the online tools. They were knowledgeable, professional and friendly."

She was very empathetic throughout the loan process

"My loan processor was Tonya Wilson. I highly recommend her to anyone who is looking for loan documents to be processed effectively and expeditiously. Tonya was very empathetic throughout the loan process. She was always very helpful in resolving questions and issues. She has an outstanding attitude and is a very valuable asset to anyone she represents."

I would recommend this company to anyone!

"Russ was very informative and wonderful to take me through this process. My phone calls were always returned promptly. I would recommend this company to anyone!"

I would recommend PennyMac to family and friends

"The employees were fantastic, and the whole process went so smoothly. I would without a doubt recommend PennyMac to family and friends."

I feel confident about our mortgage

"Without exception, all PennyMac people I interacted with made me feel confident about our mortgage."

He sent me a thank you card

"He was very informative and always answered my emails. He also sent me a thank you card"

He explained things to me so that I could understand

"I want to give a shout out to Terrance Smith. I am clueless about the mortgage process, and he explained things to me so that I could understand. He promptly contacted me when requested and addressed all concerns."

Everything went exactly as they said it would

"Appreciate the services of both the Loan Officer and Processor. Everything went exactly as they said it would. Thanks."

A+ to both!

"Gene and Tonya were great! A+ to both!"

Very pleasant and easy process

"I really appreciated Clayton's knowledge and hard work. He made the process very pleasant and easy."

I would absolutely use PennyMac company again

"If I had to do this again, I would absolutely use PennyMac. It was fast and easy because of the loan officers."

Friendly service

"Friendly service! This was my first home purchase and everything went much smoother than I expected. Bravo!"

PennyMac came through

"Terrence Smith quickly responded to problems with documentation, and explained the loan process. The loan granting process is obviously a complex process, and by and large PennyMac came through and made the process almost painless."

Smooth and very fast

"Kenton was great! Explained everything in detail and answered all my questions. The whole process was smooth and very fast.Really great job guys!"

The process was seamless and painless

"Seamless and painless experience I came in to the process of refinancing my home with no idea what it would entail. I called my current loan company, PennyMac, and within an hour, the account executive I was speaking with had determined my needs and goals, taken all of the necessary information, and walked me through all of the steps that would occur between then and closing on my new loan. The steps were followed precisely, and I closed on my new loan less than two months later. Almost everything was done electronically, and the closing documents were brought to my house for signature. In a nutshell, it was a seamless and painless experience and I highly recommend PennyMac."

PennyMac took care of everything

"I can't think of a way to have been better served. The process was very easy. PennyMac took care of everything."

Everyone was very professional

"As my loan process started, I was contacted by the processor, Rene Silva. From the first phone call up until a confirmation email, this person made sure that I was totally up to date with each step along the way. Once I was informed of my closing and given a day and time for my closing, I knew I was on my way. The closer arrived on time and was very professional. In closing, I feel that all of the professionals that I dealt with on an individual level were VERY PROFESSIONAL....thank you all!"

Very helpful and informative

"Everybody was very helpful and informative. They explained everything and even gave me some credits on my refi! Thanks for everything!"

Truly outstanding

"This survey was not just a 'Truly Outstanding' answer for every question. Nathan Riedel and Carlos Robles were 'Truly Outstanding' to work with. They both always promptly returned calls, and were always very easy to get ahold of to answer any confusion I had over this loan process. I would recommend PennyMac to my closest friends and relatives without hesitation."

Told me I would close on or before a certain date, and I did!

"Kristen Mooney and Leslie Eslick were terrific. They told me I would close on or before a certain date, and I did! They were very thorough with the entire process and made the experience less stressful for me – a first time home owner."

Thankful to have PennyMac service my home loan

"I was very pleased with my experience with PennyMac and am thankful to have them service my home loan. Everyone handled the process in a timely manner and made it as easy as possible. Thank you to all of the employees that helped me, especially Orlando."

Restored my confidence in PennyMac

"My Loan Officer is the ultimate professional who followed up with me and kept the process going even at the end when everything almost fell apart. By this single action, he was able to restore my confidence in PennyMac, and I was able to close without any additional issues."