Customer Reviews & Testimonials – Page 5

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Pleasing and caring

"The service I received was pleasing and caring. Everyone down to the notary were so kind. I appreciate that kind of service."

PennyMac met our expectations

"Everything went exactly the way it was explained to us! The VA IRRL is a great option for home buyers and PennyMac met our expectations!"

Great communication

"There was great communication. We were kept updated on process. Our questions were answered quickly. Overall best experience with mortgage loan ever."

Fast refinance

"PennyMac has assisted me with not only alternative payment processes ( bi-weekly) but with the fast re-finance of my VA home due to my divorce and court settlement agreement!"

Very patient

"Nichole was great, I never felt left out of the loop. Even when I called with more questions she was very patient with me and took the time to make sure I understood everything completely. She definitely put me at ease with the process. "

Very nice and knowledgeble

"Marcel was very nice and knowledgeable about the loan. He made everything very easy and explained everything in a way that I could understand it. It was a pleasure working with him."

Very helpful and patient

"Arin and Janelle were very helpful and patient. I was grateful to have their expertise on my side as the real estate agents were less than satisfactory. Arin and Janelle provided a great sense of security and kept everything moving forward to close."

Related to my personal needs

"The whole mac team was great. Simplest and smoothest process I have been apart of with a home loan. Greg was extremely professional and related to my personal needs listening through the process. Thank you!"

Questions answered quickly

"It was great. Questions answered quickly and the loan was exactly what I was looking for. I thought the fees were too high but overall it was okay"


"Emma was professional, explained the process clearly and responded promptly with correspondence. A great experience that went much more smoothly than I initially expected. Thank you!"

Process was smooth and fast

"Everyone from beginning to the end was helpful and friendly. The process was smooth and fast. There was only one document that was not correct but it was not an issue. I have used PennyMac a couple of time now and have always had a good experience."

Outstanding with their customer service

"Laura Kerr and James Bruce were outstanding with their customer service! Everyone from The MAC Team was professional and courtesy. Very happy we went with them!"

Great experience

"Quicker than I expected. I didn't think so much would get done on the first phone call. They took the time to explain the documents to me. great expeirence"

Whole team was very informative

"Katherine was very helpful in explaining everything..Then Kyle Smith was always keeping me informed. The whole team was very informative and answered my questions. Thank you all so much for helping me out.."

Very attentive

"My experience was enhance by care and knowledge team handling process. They all were very attentive to all questions to insure refinancing meet my families needs. Good job."

Quick responses

"Communication was great with quick responses to my questions. The whole process went smoothly and Nick kept me well informed with phone calls and emails. Thank You!!!"

Process was really quick

"Refinance was really easy. No additional paperwork or credit checks. Process was really quick and closing took about 30 minutes. Great job..."

Made the process seamless

"I was initially hesitant to go through a refi process with a company that wasn't local, however this process couldn't have gone any better. PennyMac beat the rate and closing costs of my local company, and made the process seamless and fast."


"Moe was exceptional. He took time to answer all questions and concerns, and he went above and beyond to negotiate a fair interest rate."

Application process was fast

"Application process was fast, I did misunderstand how much I was paying to buy down my rate, but Gilbert and the PennyMac team made it right, by matching a quote and saving me thousands of dollars. We also were able to close on time and the whole process only took two weeks."

Very pleasant

"The process from beginning to end was very pleasant and Kristen was able to answer the few inquiries I had most effectively! Thanks PennyMac Team!"

Very awesome to work with

"Everyone was great. We had some delays with our builder and they was checking in with us frequently. Very awesome to work with."

They worked very hard to get me approved

"Clay Hagler and his team explained the process very clearly and answered all my questions. They made the process very easy for me to follow and they worked very hard to get me approved. I'm very thankful for everyone involved."

Super helpful and professional

"Josh was super helpful and professional. He listened to what I was looking for and made it happen. He beat a rate that another bank was trying to offer me to keep me with PennyMac."

Smooth and pleasurable closing

"Laurie was very knowledgeable and a pleasure to work with. Any issues or concerns they called back immediately upon leaving a message. Smooth and pleasurable closing."

Extremely courteous, efficient, and professional

"Benedick and Jamie were so very helpful. They were extremely courteous, efficient, and professional with every communication. I was very impressed with the speed and ease of the entire process. Having the mobile notary come to me made it so much easier with my busy schedule. Thank you so much!!!"

Always responded to calls

"Very clear and patient about explaining steps. Always responded to calls. Extremely helpful. Enjoyed working with Karen throughout the process."

Representatives were engaged

"From my first call with inquiring, all my questions were answered quickly and accurately. At that point from the beginning to the end all representatives were engaged and kept me up to speed with where my application was at. A special thanks to Joshua Kelman for great customer service."

Refinance went smoothly

"There was a slight misunderstanding about the purchase and installation of my solar panels. But when I pointed out the key phrase in the purchase contract, all fog was lifted and the refinance went smoothly."

Pleasant and helpful attitude

"The communication and the overall pleasant and helpful attitude of the team. They kept me abreast of each step of the process."

More than willing to try to help

"The process was a little long, other than that everybody I spoke with was very knowledgeable, very courteous, and more than willing to try to help me get my loan pushed through as quick as possible."

Listened to my needs

"The team listened to my needs and expectations, and did everything possible to achieve those goals. Very happy with my experience!"

Excellent customer service

"Every concern that I had was addressed. Very appreciative of that. Excellent customer service. Not the case with the title company."

Everyone was friendly

"Everyone was friendly and answered my questions in a timely fashion. All answers were explained in a way that was easy to understand. The closing was delayed because of the company where I had my HELOC. Jamie kept me informed of what was causing the delay and helped move things forward."

Closing from start to finish was quick

"everyone from Gabriel to the attorney at closing were very pleasant and answered all questions. Closing from start to finish was quick. Thanks again."

Very smooth process

"Skyler and Carlton were both fantastic! They kept in contact with me about everything going on and made sure they answered any of my questions/concerns. This made for a very smooth process."

Super team

"Joseph and Elisabeth they make a super team, we are very happy about our refinance, they make the process super easy for us. Thanks everybody involved. Javier & Vanessa "

Easy and smooth

"Ms. Carmelita Villareal and Mr. Anthony Tabor are true professionals in this industry. Their attention to detail and accuracy made this loan process easy and smooth to its completion thank you for your assistance and commitment."

Really seemed like he cared

"Johnathan Ryan helped so much. He was personal with our conversations and it really seemed like he cared. He answered our questions and returned phone calls very quick. Thanks for making this easy for us "

Excellent to work with

"David Kelly was excellent to work with. Very knowledgeable, professional. and made this experience way easier. I was very nervous to start this process but David Kelly gave me the confidence and was there to explain every step of the way. Thanks."

Went above and beyond

"Everyone I spoke with and worked with went above and beyond it seems making sure my questions got answered. The process was surprisingly smooth. Everyone was very professional."

We were informed and taken care of

"everyone we had contact with was very professional and cared that we were informed and taken care of thank you all at PennyMac."

Very patient with all my questions

"Ms. Gonzales was outstanding! She was very thoughtful, thorough, and was very patient with all my questions. She is definitely a rockstar in the mortgage business!! I will refer everyone I know looking for a mortgage to her!!!"

Patience from each officer

"The patience from each officer, while I asked any questions that I may not have understood... everyone was so through from beginning to end."

Informative and supportive

"Karen and Nick were very informative and supportive during the loan process. They responded quickly to our inquiries. A pleasant experience."

I love PennyMac

"Communication was always on time and clear as to what needed to be done each time. I love PennyMac and the service that they provide to me each time. Thanks for all of your help"

Great team work

"Everyone that assisted me were courteous, patient and answered all my concerns. When unable to respond I was always referred to someone who could assist. Great team work. Thank you all."

Very happy with the outcome

"Everyone met and exceeded my expectations. I am very happy with the outcome of refinancing. Not only do I get money back but I don't have to make a Mortgage payment for 2 months. Thanks for everything!!!"

Took the time out to answwer all my questions

"Eddie Machau was very pleasant to work with from beginning to end. He took the time out to answer all my questions in a patient and timely manner. The numbers he gave me for my loan was exact."

The process went smooothly

"From the moment I contacted Penney Mac the process went smoothly, flawlessly and without incident. This was a very easy refinance and the Penney Mac team knows what they are doing and how to work with the customer. Greatly appreciated!"