Customer Reviews & Testimonials – Page 5

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Good experience

"Working over the phone with Clay was great, he called back when he said he would and was very clear about how the process worked. Good experience."

Very professional and informative

"Amir was very professional and informative. The timeframe for our refi loan was executed expeditiously. Thank you for the pleasant experience Penny Mac. The loan officer Icenia was also very professional and detail orientated. We are extremely grateful."

Very friendly and helpful

"The entire process was simple and the team that I worked with very friendly and helpful. I was extremely pleased with how everything went from start to finish. "

The process was fantastic

"It was a great experience. The only feedback I'd have would be instructions/guidance on resetting up the auto-payment with the new refinanced loan. I'm still trying to figure that one out. Otherwise, the process was fantastic!"

Great overall experience

"Great overall experience. It was a professional team that took the time to answer all of my questions. I highly recommend them to my friends and family!"

Will recommend Pennymac to our friends and family

"Jesse Ramon walked us through the whole process and checked in with us weekly. He was professional and answered all our questions. We were very pleased and will recommend Pennymac to our friends and family."

Very happy and satisfied with Penny MAC loans

"We are very happy and satisfied with Penny MAC loans as well as Amir and Norma, our customer service reps, they were very professional and knowledgeable as well as very helpful through this process!!! Thank you so much"

The process was very pleasant

"The process was easy! I did not need to produce documents that PennyMac already had or had access to. I just has to sit back and wait. The process was very pleasant. Everyone I dealt with was very professional, knowledgeable, and friendly."

Smooth and successful

"Working with Clyde and PennyMac was smooth and successful as I had hoped. One quick phone call started it and it was done before I knew it with little to no issues. Would highly suggest people to use PennyMac as their lender."

Process was straight forward and simple

"The process was straight forward and simple. I had support every step of the way. I would not hesitate to recommend PennyMac to my close friends and family. My initial agent, Gabriel, was courteous and prompt with my all my inquiries."

Great service

"I am very pleased at how easy it was to complete the refinance process. I had very little to do; they did most of the work, and we closed at a convenient time and place for me. Great service!"

You have an amazing team

"Your team was professional and quickly responded. Thy addressed all comments and concerns. You have an amazing team keep up the good work"

Very easy process

"Very easy process. I was kept informed of the status and closed within the timeframe quoted. Everyone was very nice and professional."

This team is the best in the business

"Bailey and his team provide exceptional service, I would highly recommend him for your next mortgage. This team is the best in the business."

The entire MAC team was great

"I was very impressed with Liem Nguyen. My closing date was changed, however, Liem stayed on top of it and go things done. The entire MAC team was great."

Responsive and understanding

"All who were involved in this process were extremely professional, responsive and understanding. They never skipped a beat, and in fact closed this loan ahead of schedule! Smoothest loan process I have ever been thru! Thanks to all for making it happen!"

Explained everything clearly

"Angey explained everything clearly so I could understand all the numbers and how they were derived. She was intelligent and a delight to speak with! She is a true pro and deserves a huge pay raise!!!!!"

Easy to relate to

"Very personable person. Easy to relate to. Open to answering questions and also educating as we went along to avoid potential questions."

Agent was alway courteous

"Communicate provided was clear, accurate and responded to my request in a time manner. Agent was alway courteous. No issues with closing. Great experience."



Very helpful and easy to work with

"Jerold Jackson and Ronald Love were very helpful and easy to work with during this process. I appreciated having contact names and information to get a hold of them when questions came up."

Service was outstanding

"Service provided by Terrance Smith and Nicholas Hagen was outstanding. Both were very professional and also timely in their response to me through out the process."

Pleased with the experience

"Evan Souza did a great job helping us through the refi process. We had been with PennyMac for about 15 months and were pleased with the experience so we asked Evan if PennyMac did refis. He helped us through the whole process and I have already recommended him to one friend."

Made the process simple and fast

"Austin Evans made the process simple and fast. He was very professional and took the time to explain everything in detail and answer any questions I had. I feel Austin got us the best deal possible and made the refinancing of our home easy and a great experience."

Clear step by step process

"Ben made this whole process of the refinance clear and seamless. Short application time, clear step by step process was laid out and everything completed on schedule. Thanks for your assistance."

Very responsive to all my needs

"Ruben was the best! He was so accommodating and available to meet all of my changes within the time needed. He was very responsive to all my needs."

I couldnt be happier with my experience

"Cheree and her team did a fantastic job! Every question and concern were answered promptly without hesitation! I couldnt be happier with my experience!"

I am pleased with the service

"I am pleased with the service that Reyna had provided. She answered every question I have and helped out with some advices. Great job to her and the rest with the Pennymac team. Thank You."

Great experience

"Working w/Eddie M., was a great experience. He took the time to explain any questions we had and presented in a professional manner. Thank you Eddie!"

Everyone was very patient with me

"Mike Myers and Nike Batten were great. I just wish I was more savvy with the computer especially with downloading documents and navigating the website. Everyone was very patient with me and I learn a lot."

EXTREMELY informative

"This was the first time that I experienced the refinance process. Reggie was EXTREMELY informative and made this process seamless."

Answering questions promptly and efficiently

"PennyMac Loan Services made the entire home buying process less stressful by answering questions we had promptly and efficiently. We appreciate Ruben Sanchez being there to answer all of our concerns! Thank you!"

You did a great job

"Thank you for your assistance in refinancing our home. You did a great job and will go far in your position and profession! John and Carolyn Benesh"

Very friendly and helpful

"Any questions I had were answered promptly and very professionally. It was a very simple process and all staff involved were very friendly and helpful!"

They made everything so simple and easy

"Randy Tang and Andrew Mortenson are two of the BEST people in the whole wide world. They made everything so simple and easy. I highly recommend them."

Much smoother process then we anticipated

"Refinancing was a much smoother process then we anticipated. We appreciate all who helped keep the process as stress free as possible."

Great job PennyMac Team

"This was the most simple mortgage process I have ever experienced. I was treated with respect and the people I worked with were on top of their game. Great job PennyMac Team!"

Communication was Awesome

"Cameron Freeland, It was a pleasure working with you and the entire PennyMac Team! I was guided through the whole process, all of my questions were answered, the communication was Awesome!"

A wonderful experience

"I received total great service from beginning to end!! A wonderful experience and a faster than expected closing. Thanks Reid, Liem and PennyMac team!!"

Very relatable

"Liked Rory and Jesse a lot. They seemed like real people. Very relatable. I didn't feel like a number. more like a person."

AWESOME company

"This was the first time I ever did a refinance. PennyMac made it very easy was not stressed they helped me lower my rate!! witch made my payment for my first home so much more manageable!!"

This process was a breeze

"All went exceedingly well. No fuss. No issues. Easy as can be. From start to finish, this process was a breeze. And the best part is we dropped 2 whole percentage points in our loan and we have lowered our payment $500 per month! Thanks!!"

The service was fast and efficient

"The service was fast and efficient. I had consistent updates and my questions were answered in a timed manner. I would use penny mac again and would recommend them to anyone."

Such a easy and informative process

"Great service all over the phone thank you very much for making it such a easy and informative process all our questions were answered and the steps explained were exactly what occured"

Professionalism was exceptional

"The professionalism I received during the loan process was exceptional. All my questions were answered in a timely manner and my loan closed on time. I originally had some concerns about the notary coming to my home but there was absolutely no problem."

Penny Mac team was great

"Working with Jamie and the Penny Mac team was great! I knew exactly what to expect every step of the way. My questions were quickly answered and the process was very smooth."

More than helpful

"Tom was more than helpful he went out of his way to help us in all phases of our loan process. Would definitely use Penny Mac for any loan in the future."

I am very happy with my experience

"Albert was extremely articulate and I really enjoyed the time I spent with him on the phone. My IRRL was unbelievably fast. I am very happy with my experience."

Informative and pleasant

"Everyone involved was informative and pleasant. From beginning to end everything was as explained. Jason and Reggie did a great job."

Highly professional

"Since my first experience with PennyMac, in 2014, I found that the personnel were highly professional and displayed a great deal of expertise. I could always count on expeditious and correct answers to my questions. The personnel in PennyMac have earned my respect and trust."