Customer Reviews & Testimonials – Page 4
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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We ended up closing a week early
"Gary was great to work with. Within an hour of my first phone call, the process was started. Gary called every week until it was turned over to underwriting. We ended up closing a week early."
PennyMac is very easy to work with
"From the beginning of the process to the end closing everything went very smooth & we were informed of every step in the process. Unlike the previous lender we had experienced. PennyMac is very easy to work with. Will recommend them."
It was a smooth process
"It was a smooth process. Everything was handled professionally. Tristan answered all our questions promptly and in a timely manner. He did a great job helping us throughout the whole process."
Closing process went smoothly
"After calculating the terms of the mortgage with my plans to pay it off early, it didn't make sense to refinance. Steven was able to come back with better terms that made the refinance worthwhile. The closing process went smoothly."
Website tools were very helpful
"This is the second refinance we've done with PennyMac, even better than the first one. Thank you for making it so easy. Website tools were very helpful, and all reps we talked to were helpful!"
This was the easiest refi EVER
"This was the easiest refi EVER! Fast, accurate, reliable and well ahead of expectations. A big thanks to PennyMac for making an arduous process really straightforward and clean."
Saving us nearly $12,000
"The teamwork of Natalie (Natalia) and Lori Johnston helped us get the loan closed on schedule, and ended up saving us nearly $12,000 compared to the original loan we were writing with another company. I'm really glad Natalie called me twice to get the process moved to you guys. Thanks!"
Recommended PennyMac to others
"The process was more personal and geared toward my needs for the loan. I will and have recommended PennyMac to others. Thank you for the making this a pleasant experience."
"From the initial offer thru closing the service was outstanding. Everything resolved over the phone promptly. People I dealt with were knowledgeable and courteous. Overall an outstanding experience meeting more than my expectations."
It was stress-free all the way
"The process was very smooth and transparent. Documents were requested once, no multiple submissions needed. We were kept up to date on where in the process we were throughout, and the closing was earlier than expected. It was stress-free all the way."
It was great working with Penny Mac
"It was great working with Penny Mac on my home refinancing. My Loan officer Kathy Smith was very understanding and clear as far as my needs in this process. I did my compare other mortgage lenders but nobody came close to Penny Mac way of service I feel comfortable that I chose Penny Mac."
I would use them again
"I found Ronald and the entire penny-mac team to be helpful, patient, responsive, honest, professional, and courteous. I would use them again a refer others in a flash! Thank you!"
I was very impressed
"I appreciated the congenial way that I was spoken to when we had conversations. All processes ran so smoothly I was very impressed. I personally want to thank all of you for being upmost professional as well as friendly and courteous. Thank you so much for helping me with this loan process."
Far exceeded my expectations
"Harry was a great help and comfort during what can be difficult process. He far exceeded my expectations! PennyMac is very lucky to have him on your team!"
Extremely patient and kind
"Angey Wu was an amazing help during my refinance for my home. She was extremely patient and kind when explaining in detail on the refinancing. It was a pleasure working with her! She’s awesome! Thank you Angey. Best regards,"
Explained everything thoroughly
"Bryan was awesome. He really explained everything thoroughly to me and walked me through the entire process. Highly recommend him!"
Everything went smoothly
"Everything went smoothly. Everyone I dealt with were extremely friendly and able to answer any questions I had during the process"
Entire transaction with a smartphone
"Any questions were answered by staff and/or a loan officer. It was quick, easy and I performed the entire transaction with a smartphone!"
Considerate of my needs
"THE process was in depth and somewhat lengthy but with a satisfaction conclusion. The agents, I spoke to we considerate of my needs and understandings. "
Closed sooner than we anticipated
"We closed sooner than we anticipated! So pleased we are now able to do a bit of remodeling to improve our home! Thanks again for all the support we received!"
Best decision I ever made
"I refinanced my loan at 2.75%. My former loan with PennyMac was 4.25%. This savings is amazing. The whole refi process was quick and painless. This turned out to be the best decision I ever made."
Always responded very fast
"Grant was a great help and answered all my questions. When I emailed him or tried to reach him he always responded very fast and made my experience with penny mac a quick,easy, and understandable process."
"Thanks so very much Mohammed! You were absolutely fabulous and encouraging. You made an intimidating process happen smoothly and easily! Made our whole Christmas!"
Very seamless re-fi
"Nichole made this whole process very easy and simple. She communicated regularly and managed expectations making for a very seamless re-fi"
"Great experience from start to closing. Our original mortgage was sold to PennyMac and we have no problems since that day. Seemed like the obvious choice to go with them for the next house. Glad we did!! Abigail was amazing!"
I was so impressed
"I was so impressed with the team I worked with. They were extremely professional and answered all of my questions promptly and thoroughly. They were always on hand to help."
"Great service from Denny Mueller and Josh Kelman. They made this process so easy, quick, and customer friendly! They deserve a raise!"
Far beyond anything I expected
"The customer service was far beyond anything I expected. Always got answers quickly and issues resolved with no problem. Everyone was always very pleasant to talk to on the phone. Very happy with the overall process!"
Professional and friendly experience
"My Penny Mac experience was a an out standing one. I was very happy with the professional and friendly experience."
All final docs were correct
"Service was good and questions were answered in a timely manner. After the final review the closing went very fast and all final docs were correct."
Thank you for your time and efforts
"The courtesy and professionalism of Lymar Cole is second to none. Thank you for your time and efforts during our refinancing process. It’s always nice to have a knowledgeable person in your back pocket."
The whole process was easy and pleasant
"Andrew made it great. He really worked hard to get us the terms we wanted. Everything was made very clear and the whole process was easy and pleasant."
Very helpful never pushy
"Nick was Informative and very helpful never pushy. Actually everyone along the way was really good response time was very good. They all made it a very easy process."
Very respectful and polite
"Service was great! Always answered my questions quickly and efficiently. Very respectful and polite. I would definitely recommend this process to anyone."
Very professional and prompt
"Very professional and prompt. Very friendly representative and very helpful. Easy to get all documents in order and quick efficient closing."
The whole process was great
"The help and support I received through the whole process was great. I was able to close on the exact timeline originally mentioned and happy with the outcome. Thank you."
Listened to my concerns
"Great personality. Very knowledgeable. Listened to my concerns. Represented your company with a great attitude and down to earth realism. Very adroit in his position."
Fast and very simple refinance program
"Fast and very simple refinance program. Multiple options were discussed and explained in detail so we could compare and choose how to proceed."
Refinance went very smoothly
"Everyone we worked with was very patient, explaining things so we could understand and very efficient. The refinance went very smoothly and came out even better than I had expected!"
Expert knowledge and professional assistance
"Mr. Haroutun Arzrounian expert knowledge and professional assistance in helping with our refinancing was very much appreciated."
Very pleased with all the service provided
"All phases of the process were very professionally explained and came to pass just as they were explained I'm very pleased with all the service provided"
The PennyMac team did great
"My loan was processed quickly. My loan estimate and funded loan matched. All communications were courteous and professional. The PennyMac team did great."
Had no issues
"Very clear on the steps to complete my loan. Had no issues other than multiple emails requesting the same document. Once I called it was quickly cleared up."
Far exceeded my expectations
"PennyMac has far exceeded my expectations as a loan company! Everyone that I came in contact with was extremely helpful, professional & courteous! They went above and beyond to help me & refer me to the right people for my situation. I’m a very happy customer! Thank you so much!"
"Everyone I spoke with were very professional and explained things in great detail when I had questions. I will reccomend them to anyone who wishes to refinance as well as purchase a home."
They will get the job done fast
"Pennymac and there associates are well knowledgeable about home loans, they get to the point. If you what to refinance or get a new loan this is the place, they will get the job done fast and will help you as much as they can. thank you pennymac and there associates."
Professional and courteous
"The professional and courteous assistant given to Linda and I was outstanding. I was also impressed by the professionalism of Ms. Irene Knowles, the signing agent."
Made me feel at ease
"This was my first time doing a refinance ever. They were helpful answering all the small and random questions I had. Made me feel at ease."
It was a good experience
"My experience with penny Mac was a little delayed but it eventually got through. The team worked hard on my loan and done what they could to get me what I wanted. Unfortunately I wasn’t able to get my loan in pocket that I was wanting. It was a good experience."
Helpful throughout whole process
"Prompt responses to my questions and patience with my questions/concerns. Explanation of my options was very detailed. Everyone helpful throughout whole process!"