Customer Reviews & Testimonials – Page 3

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

Reviews on TrustPilot
: /10 |

Sorry the service is unavailable currently. Please visit Trust Pilot website to view PennyMac, LLC. reviews

PennyMac Loan Services Reviews PennyMac Loan Services BBB Reviews PennyMac Trustpilot Reviews


It was a pleasure doing business

"Your company is a company I would recommend to friends and family no matter what business you were in. Your employees from start to finish were knowledgeable, professional and courteous. It was a pleasure doing business with people who actually listened to me and didn't try to force other things on me just to make a little more money. Thank you."

We would definitely refer our friends to PennyMac

"The process was made very easy. Everything was straight forward and done in a timely basis. Loan Officer and processor were available for any questions and promptly returned phone calls. We would definitely refer our friends to PennyMac."

Good Service makes a happy customer!

"I loved how I was promised to close on a certain day and how fast it took. The timeline I was given by Andrew and Jonathan was so on point and on target. I very pleased with the prompt and excellent customer service. Good Service makes a happy customer!"

Easy and efficient process

"The whole process was easy, efficient and everyone I had contact with during the process was great!"

My decision was stress free

"Everyone that was involved in my loan process was great. They were very knowledgeable and informed me of numerous options available to me. This made my decision stress free and confident. Thanks again."

Top notch customer service

"Just wanted to reaffirm that everyone involved with our loan gave top notch customer service. We are very pleased with the PennyMac."

Smooth and easy

"The entire process to refi my mortgage was smooth and easy. Loved the use of the portal to share information quickly and securely. My loan processor and loan officer were on top of everything and always super friendly and helpful."

Nicely done!

"The team who worked on my loan did an outstanding job. The little 'Thank You' card I was sent was a very thoughtful touch. Nicely done!"

My experience with PennyMac has always been great

"My experience with PennyMac has always been great. I have felt from the beginning a deep sense of warmth and honesty through all phases of the transaction. Ryan was a pleasure to work with."

I would have done it sooner

"Everyone was wonderful during the process. I had put it off after thinking about doing the refi, but had I known how streamlined it would be, I would have done it sooner."

We were very pleased

"We were very pleased with the assistance from both the loan officer and loan processor. They were very professional as well as personable. They made, what could be an agonizing situation, turn out to be comfortable completing transactions by phone and internet."

Our experiences with PennyMac have only been positive to date

"Our experiences with PennyMac have only been positive to date. Refinancing our home mortgage was seamless from our application process through the closing. Not only were our Loan Officer and Processor efficient and pleasant, but our notary was a pleasure to work with at closing. We are looking forward to continuing our mortgage needs with PennyMac."

Best thing I've done this year!

"Everyone was great. My Refi contact helped me get the best deal possible. Everything went off without a hitch. Best thing I've done this year!"

Thanks for all of your help

"My loan officer Courtney Hawkins was very nice and very helpful with getting this all done and at the rate she quoted. I would refer and work with her again if we ever need another loan. Thanks for all of your help."

Painless experience in refinancing our home!

"Painless experience in refinancing our home! Anthony Trozera was our loan officer. He was extremely helpful and answered all my questions. He was on top of everything from start to finish. I also want to thank Kenia Espinoza, our processor. She was awesome though the entire process. She got things done fairly quickly and even when there was a bump in the road she moved forward and got things done on time! Thank you!"

More than just a loan number

"My loan officer was fantastic. He was knowledgeable and professional yet showed interest in my personal life as well. It made me feel as though I was more than just a loan number."

It was like talking with a friend.

"I really liked that the loan officer that I communicated with was very personable. It was like talking with a friend."

Impressed with their professionalism

"I just refinanced through PennyMac and have been extremely impressed with their professionalism, their suggestions, and their help throughout the process. I also appreciate their promptness in getting back to me with answers to questions. I would definitely recommend them and use them again!"

Anthony Torrente was awesome

"Anthony Torrente was awesome and I would be happy to have him help me in the future with loan issues. He truly is an asset to your company and, I believe should be acknowledged as a top employee."

Simply great to work with!

"Loan Officer, David Spalding, was exceptional. He gave me all the rate options upfront and was always prompt in returning my messages. He made sure that he was available throughout the refinancing process. He was simply great to work with!"

Easy online process

"Thank you PennyMac for making the online process so easy!"

I am very pleased with reduction of my VA mortgage payment

"I am very pleased with reduction of my VA mortgage payment, and how quick, professional and complete my PennyMac team was. This is a great Christmas present from PennyMac. I thank your representatives that I worked with who fought to complete the loan in a reasonable time frame. Please enjoy your Christmas Season for a job well done."

Kept us informed at every stage

"The 2 people that I want to compliment is Raffi Tomassian and Virginia Medina – they are exceptional people. They are hard workers and kept me and my husband informed on every step of our mortgage process. Your company is truly blessed to have them in your corner."

Very professional and proficient

"Both Raffi & Lucas were very professional & proficient. They also were extremely patient in explaining complex concepts foreign to my expertise. You are lucky to have them. The people I never spoke to, should also be commended for their help."

I will definitely suggest you to all my friends and family.

"I can't express how helpful all the people I talked to were. Refinancing is a complicated and confusing process. Every single person I talked to and dealt with were extremely knowledgeable. Thank you for all your help. I will definitely suggest you to all my friends and family."

Exceeded my expectations

"Aaron Baca was really knowledgeable and nice. He would return any phone or email almost immediately. I could not believe how easy it was to do this IRRL loan. This entire process and final result has exceeded my expectations."

Worked around my schedule

"The loan team that handled my loan was very professional. The loan processor was very flexible and worked around my schedule."

She is the reason PennyMac got my business

"The Loan Officer (Emma Mullen) was the best I have been associated with in 30 years. She was attentive and responded to any and all requests and guided me through the process quickly and with patience. She is the reason PennyMac got my business."

Exceptional service at every stage

"Thank you for providing exceptional service through every stage of my loan application. It was my pleasure to work with the staff that truly cares for their customer."

Willing to do more than expected

"Nathan went out of his way to assist us when we needed additional help as the loan processor was not managing the processing as expected. He was very professional and knowledgeable- we really are thankful he was so responsive and willing to do more than expected for us."

Extremely helpful, efficient, friendly and kind

"All the people involved with my refinancing were extremely helpful, efficient, friendly and kind. I was amazed at the speed at which the whole refinancing process took place. I am very grateful to them all. Thanks so much!"

Thank you for your professionalism and promptness

"I would just like to thank you for your professionalism and promptness. You and your coworkers do an outstanding job. My wife and I would call upon you if we ever decide to refinance again. Keep up the good work Jarett Delbene."

Fast and easy

"It was a very good experience. Fast and easy. My loan officer was very helpful in helping me understand the process. Very knowledgeable."

Completely satisfied with the experience

"The process was so simple and easy. We saved over $100 per month on our mortgage payment and are completely satisfied with the experience!"

The entire process was very simple

"The entire process, from the beginning to the end, was very simple for me. All the staff I was contacted by and spoke with were very helpful, knowledgeable, made sure I completely understood all aspects of the process. The closing company was also very excellent, along with the notary that came to our vacation site to finish the signing of all documents."

I will continue to be a PennyMac customer

"From the first day until now, PennyMac personnel have been extremely professional and courteous. I put my trust in PennyMac and refused the many offers to switch to another company at lower rates. I will continue to be a PennyMac customer because of the personnel."

This guy knows the business

"Aaron Baca was amazing. He went above and beyond! Answered all my questions accurately, articulately, and so that I could understand the 'ins and outs'. Aaron is the sole reason I refinanced with Penny Mac. Without his expertise I would have gone with a local company. This guy knows the business."

The process went very well

"Jonathon was very helpful and always got back to us. We are on separate coast, and with the timing, he always got back to us as soon as possible, even on weekends. The process went very well."

Professional, knowledgeable, and down to earth

"Our loan officer was the BEST! She was very professional, knowledgeable, and down to earth. Anytime I had questions, she contacted me back promptly. We felt at ease and in good hands. We felt that she was our loan officer and processor at the same time. Thank you so much Tara – we could have not done this without your patience and encouragement. I would certainly call her again for my next refinance. To PennyMac – we were glad you have someone like Tara Weston that can help/assists customers like us."

Process was painless

"The entire process was very painless and took very little time to complete. The Loan Officer Evan Tuchman was the absolute best person I have ever worked with regarding getting a loan!"

One of the easiest loans we have ever gone through

"One of the easiest loans we have ever gone through. The document portal was so easy to use. All the people I worked with were fabulous and helped us through the process. We are very pleased with everyone we came in contact with. Thank you."

Easiest refinance that I have ever been through

"This was the easiest refinance that I have been through. Everyone involved have been very professional and courteous as could be. Thanks to all involved."

Honest and forward

"Richard Candelaria was one of the best and courteous professional I have dealt with. He was honest and forward about each item I had to address throughout the process."

Above and beyond friendly and helpful

"The loan officer and the loan processor I spoke with were above and beyond friendly and helpful. They were always available by phone and email, and they truly made this process really simple. I can't thank them enough!"

The customer service was beyond my expectations

"From the first phone call to my last was so easy and the customer service was beyond my expectations. I will refi with PennyMac again."

Thank you for making the process so easy

"Markus Pinon and Winston Khan were both very helpful and professional. Both returned our calls promptly. Thank you for making the process so easy."

Professional service from top to bottom

"Bravo, folks! I was able to reduce my monthly payments, and the three people who worked for PennyMac made absolutely sure that all the t's were crossed and i's dotted before they brought anything to me to sign. Professional service, top to bottom. I applaud you."

Kind, professional, respectful and empathetic

"Loan officer Jonathan Ryan was awesome. From the very first phone call when I was doubtful I would even get a loan, he was positive and took the time to walk me through the process. He was kind, professional, respectful and empathic. He worked with my agent and me consistently, and was extremely prompt returning our calls, even after his business hours. I am very grateful to PennyMac and Jonathan; this it is a life changing event, and I am so happy with my home!"

I appreciated the time and patience from PennyMac

"I am a senior citizen and, consequently, a bit slow in processing information. I appreciated the time, patience, and concern that each PennyMac representative extended to me. The status of the refinancing process was shared with me at each interval."

Highly professional

"The process of refinancing my VA home loan went very smoothly and took less than 30 days to complete. Everyone that I dealt with were highly professional."