Customer Reviews & Testimonials – Page 3

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

Reviews on Social Survey
: /5 |

Sorry the service is unavailable currently. Please visit Social Survey website to view PennyMac, LLC. reviews

PennyMac Loan Services Social Survey Reviews PennyMac Loan Services Reviews PennyMac Loan Services NerdWallet scores PennyMac Loan Services lendingtree Reviews

Testimonials

Professional and pleasant

"Jamie and Peter were very responsive and communicated promptly. There were also very professional and pleasant to converse with. Would work with PennyMac again. Thank you!"

I was extremely pleased

"I found the experience great. The agent I talked to was friendly and very helpful in answering my questions I had about re-financing my loan. I was extremely pleased in how fast the re-financing the loan took."

I love PennyMac

"My Mac team Ruben, Martha and others made the process SUPER smooth and simple and during the Holidays I was able to close and move in. Welcome 2020 in my new house. I love PennyMac????????"

Extremely pleased

"My experience with the loan officer and the entire team was painless and went very smooth. I'm extremely pleased to have this done so quickly and with a great outcome!"

We worked great together as a team

"Randall was great. He pursued the business. His competitive quote stole my account from another lender. He was always on top of any document requirements. We worked great together as a team. Very happy with my purchase and PennyMac who made it possible."

Pleased to have this done so quickly

"My experience with the loan officer and the entire team was painless and went very smooth. I'm extremely pleased to have this done so quickly and with a great outcome!"

I love PennyMac

"My Mac team Ruben, Martha and others made the process SUPER smooth and simple and during the Holidays I was able to close and move in. Welcome 2020 in my new house. I love PennyMac????????"

All done remotely

"All done remotely with little fuss, clear instructions of what's needed, e-sign,reasonable rate and charges, quick turn-around."

PennyMac was excellent

"Eric was exceptionally good at telling me the process and benefits of the loan. It closed much faster and with more ease than any other loan I've done. Everyone I spoke to at PennyMac was excellent."

I would highly recommend

"Matthew was great to work with, concise, considerate, and very informative. I would highly recommend to work with him on any future financial adventure. Thank you for making this a positive experience!"

Highly recommend PennyMac

"The service I received was great, every time I had a question about the process the team at PennyMac would walk me through the steps. I highly recommend PennyMac!"

Empathetic with my concerns

"Mr. Slater was very personable on the phone and explained things very well, he was patient about my questions and empathetic with my concerns. Z and L Diaz Peoria, Arizona"

Courteous and professional

"Everyone from PennyMac were always on time with communication. Things fell by the waist side on our end, but the staff from PennyMac were very courteous and professional with us.."

I would highly recommend

"Matthew was great to work with, concise, considerate, and very informative. I would highly recommend to work with him on any future financial adventure. Thank you for making this a positive experience!"

Well spoken and attentive

"Everyone was on the same page and all my concerns and questions were answered addressed in a way it was easy to understand. Austin and John were great; very patient, well spoken and attentive."

Very professional and friendly

"It was a pleasure working with Brian even though it was over the phone. He was both very professional and friendly at the same time. I enjoyed the conversations I had with him and wish him much success in the future."

My MAC Team worked expeditiously

"The loan officer's determination to keep me as a PennyMac customer matched the offer from another Mortgage provider. Those working on my refinance would send me updates on my application. My MAC Team worked expeditiously to close my loan before the new year."

Good experience!!

"I was always informed as what to expect, the only exception was the closing took a bit longer than predicted but I believe that was the problem with a subordinated loan on the property, otherwise it went off without a hitch. Good experience!!"

Exceptional service

"PennyMac made the entire home buying experience GREAT! Everyone was polite and kind and gave exceptional service. I would recommend PennyMac to anyone! A special thank you to all those who helped me in this process."

Concerns were addressed quickly

"Ed was wonderful. He made the process feel real human. All my concerns were addressed quickly and questions were answered just as promptly. I couldn't be happier."

Will recommend Pennymac

"Refinancing my home with Derek easy and he was very professional! Will recommend Pennymac to all my friends looking to purchase a home!"

Very professional and friendly

"It was a pleasure working with Brian even though it was over the phone. He was both very professional and friendly at the same time. I enjoyed the conversations I had with him and wish him much success in the future."

Return customers to PennyMac

"We are return customers to PennyMac for our new home because of our good experience with their service on our previous mortgage."

Pleasant and easy experience

"It really was a pleasant and easy experience. I am GRATEFUL I gave the conversation and process a shot as I will save over $2,600 a Year~! Thank you!"

Hassle free experience

"Everyone I spoke to was very professional and helpful and the process happened extremely fast. It was altogether and easy, hassle free experience!"

Exceptional service

"PennyMac made the entire home buying experience GREAT! Everyone was polite and kind and gave exceptional service. I would recommend PennyMac to anyone! A special thank you to all those who helped me in this process."

Concerns were addressed quickly

"Ed was wonderful. He made the process feel real human. All my concerns were addressed quickly and questions were answered just as promptly. I couldn't be happier."

Easy experience

"It really was a pleasant and easy experience. I am GRATEFUL I gave the conversation and process a shot as I will save over $2,600 a Year! Thank you!"

Really easy to manage

"It was fast and the whole team kept me up to date on what was going on. Seemed effortless and really easy to manage, the whole team did an outstanding job."

Accurate and well explained

"The support I received was very professional, accurate and well explained. Because of this it made the whole process seem a lot less stressful. Thank you again."

Seemed effortless

"It was fast and the whole team kept me up to date on what was going on. Seemed effortless and really easy to manage, the whole team did an outstanding job."

Accurate and well explained

"The support I received was very professional, accurate and well explained. Because of this it made the whole process seem a lot less stressful. Thank you again."

Very knowledgeable and helpful

"Bryan was very knowledgeable and helpful throughout the entire process. I would love to work with him again, he made it all very simple and straight forward and didn't make you feel like he was reading off a script. He actually cared t answer specific questions and help any way he could."

The process was simple and fast

"I just can't thank Jeffrey enough for all of his help with this process. Him and the whole team was amazing and the process was simple and fast. Thank you so much for the help and explaining and answering my questions thoroughly. Thank you so much"

Thank you very much

"My Mac team walked me through the process and answered all my questions and help me make adjustments to the original plan to make it fit what I needed to do thank you very much have a Merry Christmas"

Everything is always explained well

"I have been working with PennyMac for several years and have always enjoyed their excellent customer service. Everything is always explained well, things are done promptly and effectively. My refinance process was very simple and easy,"

Very knowledgeable and helpful throughout

"Bryan was very knowledgeable and helpful throughout the entire process. I would love to work with him again, he made it all very simple and was straight forward and didn't make you feel like he was reading off a script. He actually cared to answer specific questions and help any way he could."

Would use Penny Mac again

"The process from beginning to end was communicated clearly. We had delays that were not because of Penny Mac but due to lack of appraisers and inspectors in our area. I would use Penny Mac again and again."

Very easy and quickly

"I had a mortgage with Penny Mac at a higher interest rate. I decided to refinance my home at the new lower rate. The process was handled very easy and quickly. Every one enjoys a lower monthly payment."

Very available throughout

"Carl and Rosario were fantastic throughout the whole process. I really appreciated the fact that they got back to me quickly whenever I left a message. They were both also very available throughout."

They got it done

"I was azad ble to submit all of the required information within a few hours. The closing was supposed to be in January but they got it done before Christmas!"

Professional and prompt

"PennyMac was really informative, answering all my questions on a timely matter. They were professional and prompt to letting me know of any documents I needed to sign or upload to complete the IRRRL process."

No headaches

"My VA refinance loan was super easy and very fast. No headaches. I am so pleased that PennyMac was able to help me lower my rate and save some money."

It went through smoothly

"Everything was explained in detail; it was a little fuzzy when it came time too closing date. I wanted it to close before the 1st of December. I believe I was assured this would happen; nonetheless, it went through smoothly."

It all went very well

"The VA Streamline refinance we did went very smoothly and quickly. Skyler and the documents team kept us informed about what was happening and what to expect. It all went very well."

Everything was done properly

"Mr. Jamie is a great consultant. He explained everything he made sure everything was done properly. I really appreciate him. You a good person working for you that has your best interest. Thank You"

A true professional

"Robert was a true professional and was a pleasure to work with during this loan process. He customer service was outstanding and he really made me feel comfortable about everything."

A pleasant experience

"My overall experience was great, Mohammed did an excellent job of letting me know what to expect. Although my closing was delayed because of miscommunication, we were able to overcome and make it a pleasant experience."

Increased my comfort level

"Evan projected an informed and friendly manner and was very patient. His competence and caring demeanor increased my comfort level. He was great."

I would use Penny Mac again and again

"The process from beginning to end was communicated clearly. We had delays that were not because of Penny Mac but due to lack of appraisers and inspectors in our area. I would use Penny Mac again and again."