Customer Reviews & Testimonials – Page 3

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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We were in good hands

"Because from the first call you can feel how important you are for them, the way the been talk to you guiding step by step with patience no matter what, and that me us feel like we were in good hands, and that were our experience with them."

We had an amazing experience

"We had an amazing experience with our refinance with PennyMac. Our team worked extremely hard to meet our needs in such a short time frame and they were so polite all along the way. We had all of our questions answered. As first time homeowners, I would definitely recommend PennyMac"

Highly recommend PennyMac

"This was an easy process and as a veteran they knew what process and paperwork was needed to complete this in a timely fashion. I would highly recommend PennyMac to any of my friends and family for the purchase or refinance of a home."

Great customer service!

"E-signature documents makes it so simple and they sent closing agent to my home to sign all paperwork. Great customer service!"

The process was very smooth

"I was very very happy with the service provided by Shannon. The process was very smooth for me because Shannon made it that way. If I ever need another loan, I will contact Shannon again."

MacTeam members were outstanding

"Great working will all of the MacTeam members that worked on our loan. Phillip, Tashara and Rachel were outstanding and went out of their way to smooth the loan process."

Great all around communication

"Great all around communication with Abdul and Carlton Blood. Process was just as smooth during this refinance as it was when I got the initial VA loan via Veteran's United."

Got to the point and got it done!

"Very efficient! Got to the point and got it done! Pennymac has been very good to me and I will recommend them always! Thank you!"

Very attentive

"From my first communication with Alfred Reams and then my processing with Stephanie Caldwell was great! They were both very attentive and walked me through the refinance process with ease. They are both an asset to your company. Many thanks!"

Recommend PennyMac to my family and friends

"I've been through five closings so far and this one has been the simplest and easiest of them all. Without a doubt, I'll recommend PennyMac to my family and friends."

I was guided through the whole process

"The people I worked with were pleasant and informative. I was guided through the whole process and my questions answered to my satisfaction."

Highly recommend PennyMac

"Refinancing has never been easy till PennyMac. I was able to do everything via my mobile till the actual closing and that was seamless. Highly recommend PennyMac and my loan refinancing team; Reid Wright, Jason Hildebrand, and Jacob Rogers. Thank you!"

Great customer service

"Answered all questions and showed multiple options about a refinance, quick to return calls and did not leave out any details, great customer service"

Great customer service and communication

"Quick and easy process for refinancing mortgage. Great customer service and communication. Would recommend PennyMac to potential customers."

Fantastic ambassador for PennyMac

"Letisia made the mortgage process from beginning though post-closing very pleasant. She is a fantastic ambassador for PennyMac. I hope to deal with her should my wife and I do future business with PennyMac. Thanks!!!"

It was a great experience

"It was a great experience. Quick.. and efficient process . Felt like it was a personalised process for me. The pennymac team went above and beyond to get this done. Thank you. Michael Mofield"

Excellent at his job

"This is the second time Mr. DeMasi has facilitated a home loan for me. He has been and continues to be excellent at his job. Thank you for everything, Mr. DeMasi!"

Entire team kept me very informed

"I received great advice on how to proceed with the best benefits to my situation from my loan officer. The entire team kept me very informed throughout the process as well."

Went beyond expectations

"All of the PennyMac representatives kept me up to date with the process and were responsive to my inquiries. I am very pleased that PennyMac was committed to keeping me as a customer and went beyond expectations to achieve that. Thank you all!"

Very professional

"The loan officers were very professional yet personable. They kept me informed during the whole process & answered all my questions."

Stress free

"Over the years, I have refinanced my home several times, and this time was the easiest, stress free than any of the others. Karen Flores was pleasant, accommodating, and kept me up to date throughout the entire process. Thank you Karen and PennyMac! Ralph M."

Our refinancing went very well

"Our refinancing went very well with all questions answered very clearly and steps throughout the procedure explained so even a non finance major could understand."

Friendly and accomodating

"PennyMac personnel were very friendly and accommodating. The process was fast and smooth. Would not hesitate to use or refer PennyMac again."

Extremely professional

"Katherine was extremely professional, responded quickly to my requests, and got me a great deal on my Refi. The customer service provided by Katherine was incredible and was one of the main reasons I decided to stay with Pennymac. Thanks Katherine."

Totally professional

"Winston was awesome!!! I could count on him to answer questions and get back to me promptly!! Totally professional and a real class act!! He was awesome!"

Provided valuable feedback

"Everyone I worked with from Jonathan Cummins to Erik Luna and then of course Nichole Littleton was great. They all responded promptly and provided valuable feedback on questions asked."

I was kept up to date

"The refinancing went without a hitch, I was kept up to date on the process weekly. I would recommend Pennymac to anyone looking to refinance or purchase a home"

Highly recommend

"Just refinanced my VA loan with Penny Mac. Wonderful experience. Excellent customer service. They made the prices go so easily. Highly recommend."


"What made is great (Because it was a VA Streamline) is the lack of action needed on my part. Just get it done in the background and let me know when its done."

Fast and accurate

"Ruben was great to deal with. Responded back to every email and call very quickly. He got everything done fast and accurate. Everyone else was great as well. The rates were good and the loan/loan process was very easy."


"Storm was extremely articulate and explained everything extremely well. He prepared me every step of the way, and all supportive colleagues were also excellent."

Amazingly great and painless

"It was amazingly great and painless! Brandon and Jacob were both great. When I missed their calls. I called back and all who answered helped me. I will definitely recommend Penny Mac to all Veterans. You have all been professional, polite, & prompt. Thank you"

So helpful and nice

"Matthew was so helpful and nice throughout the process. He explained everything and went above and beyond to make sure we locked in our rate ASAP. Couldn't have asked for a better experience!"

Great throughout the entire process

"Sarahi was great throughout the entire process. Anytime I had a question she was more than willing to answer and help me out. When the mobile notary was late the first time we were supposed to close, Sarahi called and cleared up everything for me."

Great closing team

"They got me the percentage rating I needed and stuck to it. Communication about the status of my loan and the reminders keeping me on point with what I needed were very much welcomed. Great closing team; it went exactly the way I'd hope for."

Extremely helpful

"Both of the gentlemen I dealt with were extremely helpful. They both answered all my questions and kept in touch till all the papers were signed. Very good service."

Easy to communicate with

"George was very informative and easy to communicate with. I was able to continue on my daily schedule without having to worry about the loan."

Communication was flawless

"Edith and the whole team at PennyMac was great! It was a smooth process and the communication was flawless from their team. Thank you for helping us with our refinance so that we can renovate our home!"

Communication and professionalism

"We can not thank Joaquin enough for quickly making our refinancing go smoothly. The communication and professionalism from not only Joaquin, but the whole Penny Mac team. Definitely a 5 star review."

Clear and helpful

"Had a great experience Refinancing my home. Everyone was clear and helpful through the whole process. I really felt like everyone was interested in helping me rather than looking to make money off me. Thanks to Joshua and his team for all your hard work!"

Very good experience

"I have had a very good experience, you guys were so kind to me and my wife and also answer all my questions and helped us to save some money every month. Thank you Guys."

They made everything easy

"I have went through this process before and I swore I would never do it again. PennyMac's people lead me through everything and it was a pleasure work Austin and Chris they made everything easy. Thank you all for everything. Paul K."

Stress free

"This was by far the easiest and stress free mortgage experience we have ever had. Ed V was very engaging while not coming off as pushy or salesy! I would highly recommend Penny Mac!"


"From Joshua to Ron and the rest of the closing team, my refinance experience was seamless! PennyMac has been my preferred mortgage lender for that reason for my last two homes - keep it up!"

Professional and thorough

"It was a pleasure working with Philip Sandstrom from the initiation of the loan process to closing Philip was very professional and thorough. I appreciate working with you and Nancy. Keep up the good work Philip."

Professional and efficient

"Yuri was great and PennyMac really came through with the best rate. They were professional and efficient. The process up to and including closing went very smoothly. Thanks!"

Helpful & patient

"The loan officers & everyone involved in the process of refinancing were so helpful & patient. They explained everything step by step. They were able to answer all my questions. & They always communicates with updates."

Everyone was helpful

"Everyone was helpful and available to answer questions that we had along the process. Even if Tommy was out of the office for the day, someone else was able to pick up where he left off which made it very helpful considering the time difference!"

Communication was consistent

"The loan process was very easy. My VA Refinance went through quick and saved me a lot of money. I dropped 2 percent on my APR. Minimal paperwork was needed. Communication was consistent and as needed."

The refinance was easy

"The refinance process was easy, informative, and largely hands-off due to the diligence of my loan team. Thank you Penny Mac for helping to identify a money saving opportunity and for helping me to achieve it with little effort on my part."