Customer Reviews & Testimonials – Page 22

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Very pleasant to speak with

"Katherine was great!!! She stayed on top of phone calls and as soon as she had information, she was on the phone with me letting me know what was going on!!! She was also very pleasant to speak with and has a great sense of humor. She talked to us like we've known each other for years!"

Made me feel more comfortable with the process

"Whenever i had a question there wasnt a generic email. I received a phone call making sure my questions were answered and explained. Taking the time to call and explain made me feel more comfortable with the process. Loved everyone i worked with they made my home buying expirence easy"

Easy access to everyone

"There was great communication, and easy access to everyone. The only problem seemed to be communication with the closing company and the real estate agent. They weren't as used to how PennyMac did business, but we didn't have any problems."

Attentive, informed and friendly

"Ours was a refinance. The process moved along smoothly and without delay. Closed within a few weeks of application. All the staff we worked with were attentive, informed and friendly. We will not hesitate to call on Pennymac again."

Very knowledgeable and patient

"Jason was very knowledgeable and patient. He explained everything exactly how the process work. He even assisted me with the esign. Also, Jason responded in a timely manner to my calls and emails. Thank you Jason!!"

Very good experience

"Edith made it very good experience explaining things and every time I call she's on top of it the process went fast and quick she was always nice and polite and courteous I'll give her a 10 plus thank you Penny Mac for taking care of my refinance needs."

The process was clear and simple

"I had an excellent experience overall. I provided David with a lower rate quote that I received from a competitor and he was able to beat it. David and Martha notified me promptly as the loan process moved along. The process was clear and simple. Very smooth."

Keep up with the good work

"What ever was said it was fulfilled and I was advised every step of the way to closing and I thank the team effort that was taken for another Happy Customer. Keep up with the good work and thank you very much."

Concise and pleasant experience

"I have had a lot of houses and been with more mortgage companies than I can count. Up until now I have never had such a clear, concise and pleasant experience prior to now with any lender. Thank You"

Would recommend pennyMac team to my friends

"Everyone was great but Amy Mac went over and beyond. We had a great relationship she made everything easy for me to help me get through the process a very pleasant person I would recommend pennyMac team to my friends thanks again."

Very happy to stay with PennyMac

"Arin and Shawn were excellent through the entire process of my refinance. Everything that was said was accurate and their communication was excellent! They were very professional and I am very happy to stay with PennyMac for my home loan."

I recommend highly

"Joshua was very thorough with explaining the process to us. He responded when he said he would and never just left us hanging wondering about the status of our loan request. I recommend him highly."

Helped make this process very easy

"Throughout the process Michiko and Nick were fantastic. They were very informative and followed up with me during the whole process. They came across like they actually cared and helped make this process very easy. I would recommend bought to my family and friends."

Friendly and prompt

"Janelle was amazing, friendly and prompt. She was very easy to speak to and got everything done I needed. Also she was ahead of all other parties in the process the entire time. Everyone needs to go at their work with her attitude, especially in customer service areas. William was awesome as well."

Explained all possible outcomes

"Christopher took the time to explain everything about the loan. He ran the numbers several different ways and explained all possible outcomes. It made us feel as if we understood the process and what each decision would mean in the long run."

By far the easiest and most accurate

"We have been through purchase and refinance closings about a dozen times and this was by far the easiest and most accurate. Andrew and Jonathan Warren were most helpful during the process and there were no surprises."

Answered all my questions promptly and professionally

"Saviz & Stephanie were excellent! They kept me informed every step of the way and answered all my questions promptly and professionally! Kudos for having such a great team! I didn’t realize how truly lucky I was being a Penny Mac customer!"

Easy communication

"Randol Alford was wonderful to work with. He is personable and easy to talk with. He made me feel comfortable and I knew what to expect throughout the process. I would definitely recommend PennyMac and Randy to my family and friends."

Went above and beyond for me

"What made my experience great was my Pennymac Team! Arthur Tate, Brett Humphreys & Michael Henry. They went above and beyond for me and I really appreciated their kindness. Great People!"

Very knowledgable

"David was very knowledgable. He helped me to decide how to take the best advantage of the refinance. He was friendly and spoke to me every time I called even he was busy with something else. I enjoyed his help immensely."

These people are wonderful

"Mona and Sonia were awesome! They were able to help me obtain the refinance loan that I needed. At any time we hit a snag in the process they went above and beyond to help me. These people are wonderful, helpful and willing to help customers the whole way through the process."

Thank you for a great transaction

"Jonathan & Janelle were great! Anytime I had a question they were quick to respond. I called and spoke with someone else one day who was quite rude but I asked for a manager who was very kind, reassuring and answered all my questions. Thank you for a great transaction! God Bless"

Helpful and amazing to work with

"Both Elodia and Alvaro were helpful and amazing to work with. They alleviated anxiety about such a hard move across country and made the whole experience so much easier. Thank you all for your help and going the extra step every time we had a question. Thank you al so very much."

Attentive to all my questions

"Loan officer David Erlich was very helpful & thorough during the entire process & attentive to all my questions & concerns which made the whole process go smoothly. This was my second time working with him on a refi & I look forward to working with him again"

Everything was done quicker than expected

"The whole process was very easy. Everything was done quicker than expected and Nicolle always kept us informed of what was next or when things were complete. She was easy to get a hold of and a joy to work with. I am very happy that we will be staying part of the PennyMac family."

Great customer service

"Jason did a fantastic job, great customer service”. Took the time to explain every option and was very patient in re-reviewing something when I did not understand. He is the right person for the job. Thanks."

Going the extra mile for us

"Ransheed was an absolute pleasure to work with. She really listened to our needs and helped us through the whole process. We had an issue with one of the credit bureaus but she escalated and got us taken care of. We are so grateful for her going the extra mile for us."

Very pleasant experience

"Paul Santiago was great. He would answer my emails very promptly. Paul knew I would rather have one conversations so he would make sure to reach out via phone after my emails. I had a very pleasant experience."

Transparent and straightforward

"I am a return VA loan customer to PennyMac mortgage. The loan documentation and review process is exceptionally transparent and straightforward. The customer service throughout the entire loan process, from application to close, is fantastic. Highly recommend."

They made it so simple

"The whole process was outstanding!!! The Penny Mac Staff was friendly, courteous and professional. They made it so simple. I highly recommend this to anyone looking to finance or refinance their home. 5 star rating!!!"

Great customer service from beginning to end

"Paul Santiago and Robert Morris were outstanding! Great customer service from beginning to end. They made what I thought would be a frustrating process very simple, easy and FAST! Thank you my Penny Mac Team!"

Glad I stayed with PennyMac

"The overall experience was great. Benjamin Wharton answered all the questions my wife and had. The My M A C Team was also very helpful. Glad I stayed with PennyMac. You guys made it an easy and in stressful process."

Very knowledgeable and patient

"Saviz made the experience great. He took the time to answer my questions and was patient when I asked same questions again. Saviz was very knowledgeable professional and respectful. Thanks for an easy experience!"

Process was seamless

"From loan application to closing the process was seamless and the team provided all necessary information to us as we progressed. We overcame a number of obstacles without issue and with great support."

Questions with prompt answers

"Good communication and organization of what was needed. Laura Ker facilitated everything and researched questions with prompt answers. Love that Penny Mac wanted to keep the loan and worked to make up happy!"

Had my best interest in mind

"Communication from the entire team. Voicemails were left with detailed information so I did not need to call back for clarification. Carlton did a great job and my loan officer spent a lot of time explaining terminology and had my best interest in mind. Please thank them both for their service."

Handled effectively and in a timely fashion

"Every aspect was handled effectively and in a timely fashion. I really appreciated being able to do everything by phone and email. In addition having the person come to my home for the closing was icing on the cake."

We decided to use PennyMac again because of the great customer service

"PennyMac was our loan company with our first home and we had a great experience with them from the beginning. So, when we decided to buy our second home, we decided to use PennyMac again because of the great customer service we had already experienced. The loan approval process was super smooth and our agents were very clear in explaining every step of the process, exactly what documents were needed, and how to get those documents to them via the online portal. It was a great & easy experience!"

Stress free experience with their expertise

"How easy and professional the penny MAC team was to work with throughout this loan process. The MAC team made it stress free experience with their expertise. I am grateful to have such great help from an awesome TEAM! Thank you for making my dream come true of paying off my home. Couldn’t have accomplished that without you guys! Thank you!"

Quickest and easiest 2nd mortgage


I am happy that I refinanced and got out of debt

"Joe and I talked about my situation and he understood and help me choose the right path for me - Sell my house and get out of debt or refinance and get out of debt. I talked it out with him and I am happy that I refinanced and got out of debt - now I can do the home improvements that I have wanted to do and I don't have to worry about moving."

Exceeded expectations

"The customer service from the first phone call and all emails following exceeded expectations. We appreciate the quick turn around time from start to finish. Thank you all for a great experience."

Everyone involved was professional, knowledgeable and polite

"Beginning with Carl Viviano, everyone involved was professional, knowledgeable and polite. I received updates regularly and each step of the process was explained thoroughly. The closing was smooth and the loan funded on time; there were no surprises. It was about as stress free as this type of transaction can be."

Closing was well ahead

"The constant communication and letting me know how the process was going. The closing was well ahead of the time they thought it might be which was fine with me. The money that I was expected to pay was much less than first anticipated and I actually received some back. I’m very satisfied with the PennyMac services."

Always professional

"Brett and his team contacted me with telephone calls to prepare me for the next step - usually I had to acknowledge or sign off via internet, Very simple and convenient and always professional."

Whole experience was great

"John was very professional and prompt about every step of the process. He was very respinsive to any question or request I had. The whole experience was great and much less stressful than I expected."

Very courteous and professional

"From the time I called and spoke with Lamar to dealing with Jaime, everything was explained to me and I was kept updated on the process. This process was smooth and when the signing process came the female that showed up was very courteous and professional. Very easy process."

Top-notched service

"It was a top-notched service, beyond expectation and incredible friendly staff particularly Mr. Tramell Nash and Ms. Elisabeth Gould. I'm definitely recommending PennyMac to my friends who might need any home refinance. Thank you PennyMac"

Smoothest, most swift loan application, processing, and closing process that I've ever experienced

"This was the smoothest, most swift loan application, processing, and closing process that I've ever experienced. Despite being a streamline refinance, the knowledge and experience of the PennyMac staff made all the difference in the efficiency of completing our documentation and closing in less than 30 days! SO glad we're staying with the company for our home mortgage."

Refinancing easy and hassle free

"I worked exclusively with David Risse and Clinton. Their customer service was exceptional. They made the refinancing easy and hassle free. Highly recommend them."