Customer Reviews & Testimonials – Page 20
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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I felt I was in good hands
"My refinance was professionally processed, worry free, and everyone involved was just great. I felt I was in good hands, and they made me feel relaxed about what was taking place."
Closing was very easy
"I was very impressed by the way my loan officer at PennyMac work our way through our mortgage refinance process. Gave us great confidence and closing was very easy."
"Everyone was great, I really appreciated the fact that we were constantly updated on the progress at least every 72hrs!"
I was satisfied with the final outcome
"The Loan Officer and Loan Processor assigned to help me re-finance my home loan were extremely knowledgeable, professional, and always made themselves available if I had questions or concerns. They both went above and beyond to listen to me to ensure my needs were met and that I was satisfied with the final outcome. This was a pleasant experience that I would definitely recommend to anyone."
Thank you PennyMac!
"I was very happy that I was able to refinance after only seven months of home ownership and was able to get a lower rate which saved me almost $100 a month. Thank you PennyMac!"
Thank you for always providing good service
"Everyone involved in my loan was very professional. The process is not known for being easy, but I was surprised at how a good loan officer can make it simple. I was responded to very quickly and never felt stressed out. I will be coming back to PennyMac for my next loan like I have done the last two times when the time is right. Thank you for always providing good service."
Exceptional customer service
"The loan officer and loan processor were both exceptional on their customer service. I come from a strong customer service background and I am very critical when I do not receive the level of service I believe I should be getting. However, I have to say I was impressed with both of them."
We are happy PennyMac customers!
"David was amazing, friendly and extremely helpful in every way needed during process. I was impressed with the speed and efficiency of the whole process. We are happy PennyMac customers!"
Wish I would have found PennyMac in the first place
"Unbelievably fast and professional. Closed on my refinance in just a few short weeks. Was allowed to skip two full payments and received $500 cash back a few days after closing. Wish I would have found PennyMac in the first place."
Made refinancing easy
"Made the intimidating experience of refinancing easy to understand and always felt our best interest was in mind when discussing options. Thank you!"
Great job keeping my business
"PennyMac went above and beyond in satisfying the details of my loan. They did a great job in keeping my business."
The staff is very helpful and knowledgeable
"The process was great. I received a lot of guidance. The staff is very helpful and knowledgeable. Thank you so much for all the help and support!"
Thank you for saving me and my family money
"I truly appreciated that PennyMac called me to refinance at a lower rate. To me, that shows that they're taking care of customers and not just focusing on making money for themselves. Thank you for saving me and my family money!"
I was extremely happy with the service I received
"I was extremely happy with the service I received from PennyMac and will recommend them to everyone I know. This whole process was super easy and your staff is very knowledgeable, professional and friendly! Thank You!"
I hope to work with him again in the future
"I really enjoyed working with Evan T. He was incredibly knowledgeable and explained the loan process thoroughly and simply. I shopped around for this loan with several different banks and he was hands down the most helpful and knowledgeable person I worked with. I hope to work with him again in the future."
Rock star asset to your organization!
"My Loan officer, Ryan F., was phenomenal. He was courteous, respectful, informative, knowledgeable, timely, and very responsive. Rock star asset to your organization!"
I was treated with the utmost professionalism
"From day one to the closing of my loan, I was treated with the utmost professionalism. There was never a time when I had to wait for days to get a response to a question or concern. You guys are the best!"
I was in good hands the whole way through
"Refinancing for the first time was intimidating, but everyone that I worked with made the process understandable and smooth. I loved the support and prompt attention to every concern and question that I had. I really felt like I was in good hands the whole way through!"
The PennyMac people are truly outstanding
"The PennyMac people are truly outstanding. They know what they are doing and conduct themselves in a very professional, but still warm and friendly manner. I've never had phone calls returned so quickly or answers provided so prompt and accurately. Conducting business with them is a pleasure."
I never felt pressured and I got a great rate
"My loan officer took extra time to make sure I understood my loan details. We communicated on several occasions discussing the benefits and cons of refinancing. I never felt pressured and I got a great rate."
Easy and well-disclosed process
"Both Philip I. and Crickett Y. were helpful, accurate, timely and courteous throughout the process. It was truly a pleasure to work with both of them. I was pleasantly surprised at how easy and well-disclosed the process was with their professional guidance."
Pleasant, personable and responsive
"Both the loan officer and loan processor were awesome! They were very pleasant, personable, responsive and easy to work with. I very much appreciate the outstanding customer service they provided!"
We made the correct loan choice
"Our loan officer Anthony G. was fantastic. He talked us through all of our options and helped us feel comfortable with making the correct loan choice. We will absolutely recommend him to anyone willing listen."
True professional lenders
"I was very happy with the service provided by PennyMac employees. They were knowledgeable and the service was great. I am a Realtor of over 30 years and have seen a lot of lenders, and was thrilled to work with true professional lenders."
This is saving us money
"This was an easy and painless process which is saving us money. We are extremely happy with that and the excellent customer service we received."
PennyMac made refinancing our home an easy process
"PennyMac made refinancing our home an easy process. We are very pleased with the excellent customer service we received. We highly recommend PennyMac to family and friends!"
I will recommend PennyMac!
"David E., the loan officer who handled my refinancing, was very professional and very knowledgeable of the whole refinancing process. He walked me through all the steps with mastery and efficiency and finished the loan process way ahead of schedule. He was always prompt and ready to answer all of my questions whenever I needed some clarifications about the loan process. I will definitely recommend him and your company to my friends and acquaintances who are planning to re-finance their properties. Great job!"
Amazing customer service
"Wow! What an amazing customer service team you have. Every time I called, the customer service employees were outstanding and they were one of the best! Keep up the good work!"
My loan officer worked very hard
"My loan officer worked very hard to ensure that our house refinance loan was processed in a short window of time so that it would be completed before our scheduled trip out of the country."
Simplified document upload process
"I like to thank Carlos Robles and Richard Kennimer. They were both very helpful and I greatly appreciated their assistance throughout the process. They made it easy to process the loan and hand in the required paperwork. The document upload process was simplified using the PennyMac secure website with my own personal account."
I will certainly use PennyMac in the future
"This was the best loan process I have ever done in my life. Everybody involved was super and very nice. I would and will recommend as many customers as possible. They made us feel like that really cared about us as people and not just another loan. I will certainly use PennyMac in the future for other needs. Thanks for everything and I look forward to dealing with you again."
Keep up the good work
"Throughout the entire loan process we received the highest respect. This includes professional service from everyone we came in contact. Thanks PennyMac, keep up the good work!"
Wonderful from the first call
"Susan Aowrang was wonderful from the first call about refinancing to the day we decided to go ahead. She told us it was be around 3 weeks, and we closed on the exact day she approximated. Susan is knowledgeable and extremely pleasant to work with. I would recommend her to anyone wanting to re-mortgage. Also PennyMac as a whole has been fantastic."
Great experience and value
"I will, without any reservation, recommend PennyMac for making this process so efficient AND to the incredible customer service that I was provided. What a great experience (and value)."
I would recommend PennyMac to anyone
"This was my first time dealing with a refinance. My loan officer explained everything in detail and the process was fast. The people I dealt with were very respectful and professional. Thank you for all of your help. I would recommend PennyMac to anyone."
"PennyMac agents made it really simple to refinance our mortgage. Process was really straight forward with processing documents electronically (via their website) and sending the closing agent to our home after working hours. I thought the whole process was excellent."
They went above and beyond for me
"My loan took longer than usual. Elizabeth Ravelo was wonderful! She was very efficient and always got back to be right away. I feel she went above and beyond for me. My Loan Officer Kyle Pontello was extremely professional and always called me right away to informing about the progress of my loan. I was very pleased with Kyle and Elizabeth. They did a great job!"
The process was easy and pleasant
"The individuals that helped me were very professional and helpful and made the process very easy and pleasant."
I was reassured of my decision to refinance
"It was very comforting to have Terrance Smith on my side. I was unsure of how the process of refinancing my home works but Terrance assured me of my decision."
A pleasure doing business
"Aaron Baca was tremendously helpful, friendly and courteous. It was a pleasure doing business with him."
I love the web portal
"The refinancing went very smooth and I love the web portal. It was super easy submitting documents and very secure. Thank you PennyMac for getting through this loan process with ease!"
"As a disabled veteran, finding lenders that are knowledgeable in the VA loan process is extremely difficult. The staff here are very knowledgeable in that process and made it run smoothly."
Not just there to sell the loan
"The loan officer who took my application was very friendly and professional. He kept me updated on the loan process. When we spoke on the phone, he was very kind and made small talk about weekend plans, weather, and kids. It was really nice to talk to someone who wasn't there just to sell the loan."
Easiest process I have dealt with
"It was the easiest process I have dealt with. There was no additional documents needed and the closing was extremely fast. Thank you."
Kept us informed every step of the way
"Our loan processor and his entire team kept us informed every step of the way. We felt like they were truly walking through the process with us rather than shuffling is through! My Loan Officers were genuine and personal. Their positive attitude was key as they kept us encouraged throughout the ups and downs of the loan process. We cannot express with words our gratitude for this team!"
The streamline program is the best
"Working with my loan officer made my experience great, and the streamline program your company offers is the best. Everything was done effectively and seamlessly."
A very pleasant experience
"I was hesitant about the refinance process; however from the very first contact with PennyMac, I was confident I had made the right decision. I didn't feel pressured throughout the entire process. The refinance was a seamless effort and everyone was very professional. I appreciate the patience, professionalism, knowledge and customer care that I received from the PennyMac team. Thanks for making what I thought was a tough decision a very pleasant experience."
Superior customer service
"I was extremely satisfied with my overall experience with both my loan officer and processor. My loan processor was, without question, the most helpful, courteous and efficient representative from any company I have worked with. I always received a prompt response and he kept my fully informed during the entire process. I feel he went above and beyond, superior customer service."
I will definitely recommend John and PennyMac
"It was an absolute pleasure talking with John Fayad who was always so courteous and very professional! I will definitely recommend John and PennyMac."
PennyMac earned my trust and loyalty
"I was contact by PennyMac about a chance to lower my rate. I had never experience a business willing to put the customer savings over their own. I appreciate it, and feel they have earned my trust and loyalty."