Customer Reviews & Testimonials – Page 2

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Testimonials

Went way beyond the call of duty

"All of my questions were promptly and politely answered every time I called. Reggie Allen was extremely patient with me and went way beyond the call of duty to make sure I got the loan on the terms I wanted."

The process was smooth and easy

"The process was smooth and easy, they kept it that way thru the entire process, I work most days out of the week and I was able to take take care of all this with minimal of my time being used which was great."

Pleasure to work with

"Dwight Dickey was knowledgeable, personable and a pleasure to work with through the entire re-finance process. Things worked out better than I ever expected. Thank you very much! "

PennyMac was excellent

"The loan process with PennyMac was excellent. They answer all my questions and is very prompt. He was their original loaner and refinanced with them as well. Great customer service!"

Friendly and professional manner

"the speed with which everything was processed, the friendly and professional manner of everyone I spoke with, and the efficiency. It was great to have names and contact for the team that was working on my loan, but also knowing that I could call and talk to anyone."

Everyone involved was very helpful

"Everyone involved was very helpful and worked with me to go over the refinance process. My initial contact with Katherine was very helpful in going over the pros and con’s in making my decision to move forward!"

Done swiftly and smoothly

"Eric helped us refinance our mortgage. He was friendly, very knowledgeable, and competent. The whole process was done swiftly and smoothly. Thank you Eric."

Amazing service

"Amazing service! Closed from offer to closing in 18 days so we were able to be in our new house by Christmas! Could not have asked for a better process."

A very pleasant experience

"It was quick, easy to understand, uncomplicated. We closed a week earlier then expected. All of my questions were answered promptly. It was a very pleasant experience. I have already recommended Penny Mac to a close friend."

PennyMac made the process so easy

"PennyMac made the process so easy. Everything could be done online on my schedule with the exception of the final closing documents, and even that was done at my home! Rates were competitive. All loan officers were responsive and helpful."

Professional interactions

"Friendly, efficient, and professional interactions that filled EVERY questionable area I faced made this the first ever positive mortgage-related experience! Thanks, Billy and Pennymac team!"

Whole process was fast and easy

"From the moment I called with a few questions to the last stroke of the pen in closing our loan, every person I talk to was so kind and helpful. The whole process was fast and easy!"

Went above and beyond

"Bailey Greene was amazing. He helped us out and went above and beyond to meet our requests. Even after I was transferred to the Operations side, he still helped me when I reached out. I am grateful that I got such an excellent representative to work with at PennyMac!!"

Took all my worries away

"When I made the initial call I was nervous about taking the plunge. Charles took all my worries away. From start to finish I couldn't have had a better experience."

I highly recommend

"I had a great experience. Everytime I called there was someone to help. My agent Mr. Taylor was very helpful and moved things along. I highly recommend."

Highly recommend PennyMac

"Mr Hang and Mr Rodriguez were very knowledgeable and professional and made the loan process easy and stress free. I will highly recommend Penny Mac tio my frends,."

Fine print was explained

"Everything was straight forward, the fine print was explained and any time I had a question there was always someone on the end of the line to answer my questions."

Answered all my questions

"Both Nathan and Rosario were easy to talk to and answered all my questions in a timely manner. This was my first time buying a house and I appreciate them walking me through it so well! Thanks for helping me get my girls into they’re new home in time!"

A smooth process

"We worked with Loan Officer Brandon Glenn, it was a smooth process that resulted in a great helpful benefit to us. Brandon provided for us everything thing we asked for."

Went above and beyond

"Bailey Greene was amazing. He helped us out and went above and beyond to meet our requests. Even after I was transferred to the Operations side, he still helped me when I reached out. I am grateful that I got such an excellent representative to work with at PennyMac!!"

Took all my worries away

"When I made the initial call I was nervous about taking the plunge. Charles took all my worries away. From start to finish I couldn't have had a better experience."

Process was fast and easy

"From the moment I called with a few questions to the last stroke of the pen in closing our loan, every person I talk to was so kind and helpful. The whole process was fast and easy!"

It was a smooth process

"We worked with Loan Officer Brandon Glenn, it was a smooth process that resulted in a great helpful benefit to us. Brandon provided for us everything thing we asked for."

I highly recommend

"I had a great experience. Everytime I called there was someone to help. My agent Mr. Taylor was very helpful and moved things along. I highly recommend."

Highly recommend Penny Mac

"Mr Hang and Mr Rodriguez were very knowledgeable and professional and made the loan process easy and stress free. I will highly recommend Penny Mac tio my frends,."

Everything was straight forward

"Everything was straight forward, the fine print was explained and any time I had a question there was always someone on the end of the line to answer my questions."

Answered all my questions

"Both Nathan and Rosario were easy to talk to and answered all my questions in a timely manner. This was my first time buying a house and I appreciate them walking me through it so well! Thanks for helping me get my girls into they’re new home in time!"

Very pleased with the overall experience

"Started with a few questions and was given prompt answers. My loan officer worked with me to get a rate I was comfortable with and even matched a competitor to make sure I was happy. Very pleased with the overall experience and closed in less than three weeks. Couldn't be happier."

Simple and quick process

"It was a simple and quick process. Just about everything that was needed to be communicated about my options and process was. I didn’t fell pressured or rushed."

No surprises

"The representative explained everything in details and there was no surprises. She was professional and courteous with the application process. She ensured that I was updated throughout the loan process."

I would highly recommend this company

"Every thing was done in a very timely manner. Closing was prepared sooner than they stated which was great. The gentleman that came to our house for the signing of everything was very professional and friendly. I would highly recommend this company."

Great to work with

"The Penny MAC team was great to work with. They clearly communicated everything needed upfront to close my refi and we were able to get it done three weeks early. Couldn’t be happier with their level of service and professionalism."

Great service

"William did a great job getting us the rate we wanted. He was polite and pleasant. We did it all in the time it took us to drive home from work. Great service"

Everything went flawless

"Although I was told that the interest rate was impossible for a refinance, after they saw that an inquiry had been and I was serious with competition they made every effort to keep me. From there out everything went flawless. They kept me."

Clear and concise

"The service was fast and expedient. The representative was very knowledgeable and made everything clear and concise. Definitely was a pleasure working with PennyMac."

Simple and quick process

"It was a simple and quick process. Just about everything that was needed to be communicated about my options and process was. I didn’t fell pressured or rushed."

Quick and well explained

"The process was quick and well explained. Only part that was slightly confusing were the auto emails that didn't quite sync up with the process."

Professional and courteous

"The representative explained everything in details and there was no surprises. She was professional and courteous with the application process. She ensured that I was updated throughout the loan process."

Pleasure working with PennyMac

"The service was fast and expedient. The representative was very knowledgeable and made everything clear and concise. Definitely was a pleasure working with PennyMac."

MAC team was great to work with

"The Penny MAC team was great to work with. They clearly communicated everything needed upfront to close my refi and we were able to get it done three weeks early. Couldn’t be happier with their level of service and professionalism."

Highly recommend this company

"Every thing was done in a very timely manner. Closing was prepared sooner than they stated which was great. The gentleman that came to our house for the signing of everything was very professional and friendly. I would highly recommend this company."

Great service

"William did a great job getting us the rate we wanted. He was polite and pleasant. We did it all in the time it took us to drive home from work. Great service"

Courteous and professional

"Truly happy at last to get a lower interest loan. The process was simple and timely. Customer service was courteous and professional. Thank you."

Couldn't be happier

"Started with a few questions and was given prompt answers. My loan officer worked with me to get a rate I was comfortable with and even matched a competitor to make sure I was happy. Very pleased with the overall experience and closed in less than three weeks. Couldn't be happier."

Went the extra mile

"Benjamin was professional and went the extra mile to make sure my financing was handled to my expectations. Great follow up and communication. Thank you !!!!"

We were very pleased

"Best experience I've had applying for a mortgage. Very smooth process, excellent people and great rate. The best out of the about 11 previous mortgages I've had over the last 43 years."

Very smooth process

"Best experience I've had applying for a mortgage. Very smooth process, excellent people and great rate. The best out of the about 11 previous mortgages I've had over the last 43 years."

Would highly recommend Penny Mac

"This is my second mortgage loan with Penny Mac. Both experiences have been excellent. I would highly recommend Penny Mac for a refinance or new mortgage loan.."

Great follow up and communication

"Benjamin was professional and went the extra mile to make sure my financing was handled to my expectations. Great follow up and communication. Thank you !!!!"

We worked great together as a team

"Randall was great. He pursued the business. His competitive quote stole my account from another lender. He was always on top of any document requirements. We worked great together as a team. Very happy with my purchase and PennyMac who made it possible."