Customer Reviews & Testimonials – Page 2

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Answered every question

"Ross answered every question I had and displayed a huge amount of patience. I honestly doubt I would have even moved forward with refinancing if I had worked with a different loan officer"

We were treated so nice

"We were treated so nice and everyone was so professional with all the things that were being done we so appreciate all of you."

Very pleasantly surprised

"Elizabet and mary did an amazing job!! I was very pleasantly surprised with my payment, amount to close and the ease of the refinance. Thank you very much!!!!"

Very efficient

"I greatly appreciate the timely and first-class service received from PennyMac. The refinance process was professional, timely, and very efficient."

We are very satisfied

"My agents kept me updated with emails and phone calls. I had my questions answered and felt secure that everything was going well. The whole process was very quick. We are very satisfied. We wish everyone at penny mac a merry Christmas. Thank you."

Very pleasant experience

"It was easy, clear not overbearing, Everyone I dealt with was very pleasant and knowledgeable. They answered any questions I had and overall it was a very pleasant experience."

Very personable

"Tony has been top notch with all of our dealings we have had with him. Very knowledgeable and very detailed. Very personable. Enjoyed working with him."

Very knowledgeable and professional

"Rory was awesome! He was very knowledgeable and professional during this whole process. Even when we transitioned on to another department everyone we dealt with was very nice and I couldn't have asked for a better refinancing experience. I am so happy that we decided to stay with PennyMac!"

Quick and painless

"The process was quick and painless. The Pennymac team was in communication with me during the entire process providing updates with every step."

Pleasant person to talk to

"She's a very pleasant person to talk to and she and she does her best to tell you everything she knows about the questions you ask"

Penny Mac thus far had been very good

"Our experience with Penny Mac thus far had been very good and so far all our expectations and facts given to us has been worthwhile thank you Gayle abd Ron Booth"

I highly recommend them

"Great experience. Very fast and efficient. The only issue I had was that sometimes the online portal was confusing, but whenever I called, they cleared up any questions. I highly recommend them!"

Got me a much better rate

"Everyone I worked with was very helpful, and delivered the information I needed. My loan transaction was fast, and got me a much better rate. Thank you."

Everything was explained

"Michael made the entire process painless. Everything was explained and expectations were set and followed. Any questions we had were promptly answered or researched. Thank you for working with us to complete this for us."

Every step of the way

"From start to finish everyone was informative and helpful. Every step of the way I was contacted with emails and phone calls about the status of the process."

Easier and quicker than expected

"The entire process was much easier and quicker than expected. Mohammed was extremely knowledgeable and was accurate with all the information that was provided. He made it a great experience. Thank you"

Interest rate was very competitive

"The interest rate was very competitive which made me refinance with Pennymac... Would have appreciated more if the loan closure process was shorter."

Very convenient

"The speed of the process from start to closing was impressive!! The ability to sign the closing documents in my home was very convenient!!"

Processing of the loan was fantastic

"From the beginning with Albert all the way through with Hector in the processing of the loan was fantastic!! Cu do's to the whole team. Thanks again!!!"

Pennymac is the best mortgage bank

"Between working with Stephen and the mac team they made the process of refinancing my home one of the easiest things to do. They showed me how people that cares make a process like this easy and worry free, I am glad to have had the experience of working with the PennyMac team."

I was always treated kindly

"Any time I had a question I was always treated kindly and the process was done in an amazing quick manner. The closing Notary, Terry, couldn’t have been nicer. Actually all involved in the process were just great and helpful."

I am so happy I chose PennyMac

"The PennyMac team that helped me through the loan process was professional, responsive, and knowledgeable. The entire team worked together to keep me updated and informed every step of the way. I am so happy I chose PennyMac!"

Honesty won our business

"Ruben was wonderful to work with and is 100% the reason Pennymac secured our loan. I was currently working with a loan agent at another bank who was unresponsive, gave half answers, and was always trying to upsell me. Ruben's responsiveness, and honesty won our business."

Great teamwork

"The process was quick and smooth without one hiccup. The entire team worked together and provided easy to follow instructions to ensure there was no hesitation on my behalf. Great teamwork!"

Diligent throughout the loan process

"Abdul and Nick were courteous, respectful, professional and diligent throughout the loan process. It was a pleasure dealing with them both."

Customer service was great

"It was easy, clear not overbearing, Everyone I dealt with was very pleasant and knowledgeable. They answered any questions I had and overall it was a very pleasant experience."

Very pleasant experience

"From the initial phone call to the call to set up the closing, everything occurred exactly as I was told. Personnel I spoke with were always ver polite and efficient. From start to finish was a very pleasant experience. Thank you for fulfilling our needs as promised."


"The word that I think describes my experience with PennyMac is "patience". All the people that I communicated with showed great patience in answering my questions yet again. Thank you Ashot and Sharon you made my part in the Refi process easy to understand and complete."

I was very impressed

"The whole process went smoothly and very quick, I was very impressed and I will recommend PennyMac Loan Services to anyone needing this kind of service."

I mattered as an individual

"I felt like I mattered as an individual, not like I was just another sale. Every question I asked was answered immediately and I always felt like I was understood."

Hassle free

"All the Penny Mac personnel kept us informed and up to the minute on the status of our loan. They even engaged a traveling notary to come to our home for the signing of papers. Everything was convenient, hassle free, personalized, professional. Thank you!"

Very upfront and honest

"The communication. When a problem arose or I had a question, she was able to get things corrected in a timely matter. Very upfront and honest. The trust is what made me stick with Penny Mac. Karen was a pleasure to work with for my VA refinance."

Very timely in closing

"Easy and smooth process! Communicated to me through the entire process and followed through on the needed information. Very timely in closing."

Very pleased

"Easiest process ever and people we dealt with were all great and we were kept informed thru the entire process of what was going on:). Very pleased!!"

Very pleased with the service

"My loan officer took all of the burden off of me and made it a very simple process! I am very pleased with the service I received. I wouldn’t use anyone else"

Very happy with my experience

"Merrill was very helpful with helping me refinancing my loan. She always responded quickly whenever I had a question or when I didn’t understand. I am very happy with my experience."

Made everything so easy

"HI Karen was the reason I did the loan was because of Karen. she explain everything didn't rush me. and made everything so easy. great person and friendly she is a #10 in my book."

I would definitely recommend PennyMac

"My loan experience with PennyMac was seamless. The staff was very knowledgeable and professional. The entire process was explained in the beginning and never changed. It was quick and easy. I would definitely recommend PennyMac if you need a home loan or refinance."

Friendly and accurate

"Our experience was made pleasurable with the friendly and accurate information and I thank you for making this closing a lot better than I thought possible!!"

First class service

"Very clear and precise instructions and explanation. Very transparent with expectations and timeframes. First class service from all participating parties."

Exactly what I expected

"The whole process was smooth, all my questions answered and the final product was exactly what I expected. Thats why I am glad staying with PennyMac during my refinance."

Easy to work with

"All the people involved in my refinance were just great, helpful, and easy to work with. I would highly advise anyone to use them. Charlie R."



Big shout out

"Everyone was a pleasure it works with and very helpful. I thought it was just as expected, if not easier. When I needed to switch closing times and dates it was no problem. Big shout out to David for all the personalized help and time he took to explain everything."

This process was painless

"All Communication was via email and it made it simple and easy to get things done without the hassle of back and forth phone calls. Appointments were made based on my availability. This process was painless."

Listened to my needs

"Ross was great at explaining all options available, it was never a one-way conversation as he listened to my needs and was never pressuring an upsale or direction I was not comfortable with."

A very positive experience

"Everyone I spoke to along the process was ready and willing to work as well as they could to help me with everything I needed from questions about the process to finding the right refinance loan and rate. It was a very positive experience."

Clear and consistent communication

"Reid was a wonderful lol. He was prompt with time responses and always available with clear and consistent communication. He was very patient and helped to make my loan process work seamlessly."

Very happy with the end result

"It was the easiest refi I have ever had the opportunity to be a part of. We were kept in the loop every step of the way and always had the option to question if necessary. We are very happy with the end result and appreciate continuing our relationship with PennyMac."

Would definitely recommend

"Flexible, fast, and accurate service. Allowed me to shop around and rate matched. Would definitely recommend them and use them again."