Customer Reviews & Testimonials – Page 2

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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EXTREMELY informative

"This was the first time that I experienced the refinance process. Reggie was EXTREMELY informative and made this process seamless."

Answering questions promptly and efficiently

"PennyMac Loan Services made the entire home buying process less stressful by answering questions we had promptly and efficiently. We appreciate Ruben Sanchez being there to answer all of our concerns! Thank you!"

You did a great job

"Thank you for your assistance in refinancing our home. You did a great job and will go far in your position and profession! John and Carolyn Benesh"

Very friendly and helpful

"Any questions I had were answered promptly and very professionally. It was a very simple process and all staff involved were very friendly and helpful!"

They made everything so simple and easy

"Randy Tang and Andrew Mortenson are two of the BEST people in the whole wide world. They made everything so simple and easy. I highly recommend them."

Much smoother process then we anticipated

"Refinancing was a much smoother process then we anticipated. We appreciate all who helped keep the process as stress free as possible."

Great job PennyMac Team

"This was the most simple mortgage process I have ever experienced. I was treated with respect and the people I worked with were on top of their game. Great job PennyMac Team!"

Communication was Awesome

"Cameron Freeland, It was a pleasure working with you and the entire PennyMac Team! I was guided through the whole process, all of my questions were answered, the communication was Awesome!"

A wonderful experience

"I received total great service from beginning to end!! A wonderful experience and a faster than expected closing. Thanks Reid, Liem and PennyMac team!!"

Very relatable

"Liked Rory and Jesse a lot. They seemed like real people. Very relatable. I didn't feel like a number. more like a person."

AWESOME company

"This was the first time I ever did a refinance. PennyMac made it very easy was not stressed they helped me lower my rate!! witch made my payment for my first home so much more manageable!!"

This process was a breeze

"All went exceedingly well. No fuss. No issues. Easy as can be. From start to finish, this process was a breeze. And the best part is we dropped 2 whole percentage points in our loan and we have lowered our payment $500 per month! Thanks!!"

The service was fast and efficient

"The service was fast and efficient. I had consistent updates and my questions were answered in a timed manner. I would use penny mac again and would recommend them to anyone."

Such a easy and informative process

"Great service all over the phone thank you very much for making it such a easy and informative process all our questions were answered and the steps explained were exactly what occured"

Professionalism was exceptional

"The professionalism I received during the loan process was exceptional. All my questions were answered in a timely manner and my loan closed on time. I originally had some concerns about the notary coming to my home but there was absolutely no problem."

Penny Mac team was great

"Working with Jamie and the Penny Mac team was great! I knew exactly what to expect every step of the way. My questions were quickly answered and the process was very smooth."

More than helpful

"Tom was more than helpful he went out of his way to help us in all phases of our loan process. Would definitely use Penny Mac for any loan in the future."

I am very happy with my experience

"Albert was extremely articulate and I really enjoyed the time I spent with him on the phone. My IRRL was unbelievably fast. I am very happy with my experience."

Informative and pleasant

"Everyone involved was informative and pleasant. From beginning to end everything was as explained. Jason and Reggie did a great job."

Highly professional

"Since my first experience with PennyMac, in 2014, I found that the personnel were highly professional and displayed a great deal of expertise. I could always count on expeditious and correct answers to my questions. The personnel in PennyMac have earned my respect and trust."

Email responses were fast

"When ever I had a question, all I had to do was call or email them. Phone & email responses were fast. Loved it. Samuel & Deborah DeVita "

A great overall experience

"All the agents worked quickly and did exactly what they said they were going to. The whole process actually moved faster than I really expected. It was just a great overall experience."

We were all pleased

"Everyone (loan applicants, realtor, title company) all kept informed each step of the process. We were all pleased. Also quick responses when we did have questions. Additionally, closed quickly!"

Very helpful and convenient

"Great communication, made process very easy to follow and complete paperwork. Person coming to house to complete signing was very helpful and convenient."

Smooth process

"Joshua communicated the entire process very clearly and made sure from the beginning you understood everything he was communicating which made for smooth process."

Made the process so simple

"Having someone like Abdul Saleh made the process so simple. He is wonderful, helpful and makes everything in a complicated time flow so smoothly!"

Keeping me up to date

"Mr. Hildebrand, especially, was helpful in keeping me up to date on the progress of the application and was very conscientious in answering phone calls and emails."

I highly recommend

"Emerson Murad was excellent, always there for us to answer questions and quiet concerns. I highly recommend him to anyone seeking a mortgage!"

Absolutely amazing

"Edith was absolutely amazing. Quick, professional, and made things happen so quickly. She was flawless throughout the entire process."

This process was so easy

"Katherine made it very simple for us and we got everything that we expected. This process was so easy and we were very satisfied Veteran customers"

Penny mac was excellent

"The complete process went quickly and easily as explained. The entire team from Penny mac was excellent. I have told others about my experience and recommend them to a few friends."

My loan specialists were patient and helpful

"My loan specialists were patient and helpful in explaining the steps involved in procuring this loan. It actually helped the journey to be comfortable and fun. What a learning experience. I truly enjoyed every step."

Loan officer was very knowledgeable

"It was great because it didn't take long and the document request was fairly straightforward. My loan officer was very knowledgeable and took his time explaining things that I had questions on. To me, it was a painless experience and well done!"

Great rates and communication

"Great rates and communication, friendly conversation over the phone every time we spoke. Jason T. and his team made the home buying process easy."

Gave me the trust to continue the process

"The processing agent and to begin the process is Mr. Ashot Gafafyan made it very smooth and polite"

Thank you so much

"Thank you Sharon for everything that you've done. Even when the slightest hint of a complication arose, she did her best in trying to fix it. Thank you so much for your help!"

No rushing and stress free

"Everett broke everything down for me, personalized the advice he offered. There was no rushing and stress free. He did an awesome job!"

Better than most companies

"Great customer service by representatives and I like the ease of use pertaining to the online services and the app. Better than most companies."

Always available for any questions

"Pennymac made my streamline loan extremely easy. Brian Dutt was always available for any questions I had. Brian’s boss Diego delivered at the last minute with good news. Couldn’t wait to sign the papers. Can’t wait for the rates to go below 2.75"

The loan was very quickly closed

"This was the easiest refi we've ever done. Brett and his people took care of everything and it and the loan was very quickly closed."

The experience was quite painless

"When I made a call to Jennifer Washington, sometimes she was busy, but the person who answered the call was able to help me with my questions. Overall, the experience was quite painless; & I saved a bit of money by reducing my loan interest rate. Thanks "

Your customer service is outstanding!

"Your customer service is outstanding! We are very pleased with how quickly everything was handled on our new mortgage. Thank you for all your help."

This was all very easy

"As I had previously been with PennyMac this was all very easy. There were no glitches and everything came off right on time. Only check I had to write was to the title company."

It was a hassle-free experience

"Everyone that helped us was knowledgeable. We got communications consistently throughout the process and were informed of next steps each time. It was a hassle-free experience."

Highly valued professional

"Not only was Susan clear and accurate as to where my loan currently was but she was competent in the specific details of the process to allow for the necessary changes. I hope she is compensated well to retain such a highly valued professional."

Happy from start to finish

"Diana and the PennyMac team were awesome with the whole loan process. They communicated with me and my wife in many different many different ways such as email and phone conversations. We were happy from start to finish! Thank you again Diana and the whole MacTeam."

Extremely knowledgeable

"I am very pleased at how easy it was to complete the refinance process. I had very little to do; they did most of the work, and we closed at a convenient time and place for me. Great service!"

Extremely knowledgeable

"I am very pleased at how easy it was to complete the refinance process. I had very little to do; they did most of the work, and we closed at a convenient time and place for me. Great service!"

Everything went very smooth

"Everything went very smooth and was exactly what I was told. Thank you Josh Letherman and the PennyMac team for making this a stress free process!"

Communication was exceptional

"Everything went very well, only issues was the 4506T paperwork. We had to submit this 4 times however the communication was exceptional as to why we had the issue with the 4506T."