Customer Reviews & Testimonials – Page 19
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Refinance went smoothly
"There was a slight misunderstanding about the purchase and installation of my solar panels. But when I pointed out the key phrase in the purchase contract, all fog was lifted and the refinance went smoothly."
Pleasant and helpful attitude
"The communication and the overall pleasant and helpful attitude of the team. They kept me abreast of each step of the process."
More than willing to try to help
"The process was a little long, other than that everybody I spoke with was very knowledgeable, very courteous, and more than willing to try to help me get my loan pushed through as quick as possible."
Listened to my needs
"The team listened to my needs and expectations, and did everything possible to achieve those goals. Very happy with my experience!"
Excellent customer service
"Every concern that I had was addressed. Very appreciative of that. Excellent customer service. Not the case with the title company."
Everyone was friendly
"Everyone was friendly and answered my questions in a timely fashion. All answers were explained in a way that was easy to understand. The closing was delayed because of the company where I had my HELOC. Jamie kept me informed of what was causing the delay and helped move things forward."
Closing from start to finish was quick
"everyone from Gabriel to the attorney at closing were very pleasant and answered all questions. Closing from start to finish was quick. Thanks again."
Very smooth process
"Skyler and Carlton were both fantastic! They kept in contact with me about everything going on and made sure they answered any of my questions/concerns. This made for a very smooth process."
"Joseph and Elisabeth they make a super team, we are very happy about our refinance, they make the process super easy for us. Thanks everybody involved. Javier & Vanessa "
Easy and smooth
"Ms. Carmelita Villareal and Mr. Anthony Tabor are true professionals in this industry. Their attention to detail and accuracy made this loan process easy and smooth to its completion thank you for your assistance and commitment."
Really seemed like he cared
"Johnathan Ryan helped so much. He was personal with our conversations and it really seemed like he cared. He answered our questions and returned phone calls very quick. Thanks for making this easy for us "
Excellent to work with
"David Kelly was excellent to work with. Very knowledgeable, professional. and made this experience way easier. I was very nervous to start this process but David Kelly gave me the confidence and was there to explain every step of the way. Thanks."
Went above and beyond
"Everyone I spoke with and worked with went above and beyond it seems making sure my questions got answered. The process was surprisingly smooth. Everyone was very professional."
We were informed and taken care of
"everyone we had contact with was very professional and cared that we were informed and taken care of thank you all at PennyMac."
Very patient with all my questions
"Ms. Gonzales was outstanding! She was very thoughtful, thorough, and was very patient with all my questions. She is definitely a rockstar in the mortgage business!! I will refer everyone I know looking for a mortgage to her!!!"
Patience from each officer
"The patience from each officer, while I asked any questions that I may not have understood... everyone was so through from beginning to end."
Informative and supportive
"Karen and Nick were very informative and supportive during the loan process. They responded quickly to our inquiries. A pleasant experience."
I love PennyMac
"Communication was always on time and clear as to what needed to be done each time. I love PennyMac and the service that they provide to me each time. Thanks for all of your help"
Great team work
"Everyone that assisted me were courteous, patient and answered all my concerns. When unable to respond I was always referred to someone who could assist. Great team work. Thank you all."
Very happy with the outcome
"Everyone met and exceeded my expectations. I am very happy with the outcome of refinancing. Not only do I get money back but I don't have to make a Mortgage payment for 2 months. Thanks for everything!!!"
Took the time out to answwer all my questions
"Eddie Machau was very pleasant to work with from beginning to end. He took the time out to answer all my questions in a patient and timely manner. The numbers he gave me for my loan was exact."
The process went smooothly
"From the moment I contacted Penney Mac the process went smoothly, flawlessly and without incident. This was a very easy refinance and the Penney Mac team knows what they are doing and how to work with the customer. Greatly appreciated!"
The process went smoothly
"Everyone involved made us feel like we were their only client. Of course we know this is not the case. Ecery aspect of the process went smoothly. This is our second mortgage loan with Penny Mac, we highly recomend them!!"
Response time was amazing
"Levi and his entire team were very helpful throughout the entire process. Nichole Littleton was especially helpful. She kept me in the loop at all times and was in constant contact, even when it was just to say, 'we are still working on it'. Her response time was amazing! Thank you all!"
"PennyMac beat the offer from our builders preferred lender. Also PennyMac's lower rate lowered the monthly payment. Great job! Thank you PennyMac and to everyone involved with my loan."
"Ms. Gonzales was fantastic in her duties. She explained everything and went above and beyond for us. I really do appreciate her. Thank you"
We are very happy
"everything was clear and to the point, they called every other day to let me know how everything was going. i want to say thank you. we are very happy."
"Jason was great he took his time and explained the entire loan process to me in a way I fully understood he also made sure I got the loan that was perfect for me. I am very pleased. TY PennyMac Team."
Easy and pleasant experience
"The honesty and efficiency of those representing PeenyMac and communicating with me (my wife) to allay any anxieties. It was an easy and pleasant experience, from start to finish."
Very pleasant to work with
"Jeffrey, was very very pleasant to work with, took care of my issues and if it wasn't for Jeffrey I would have use a different lender for my mortgage."
Helpful with the process
"Communication with not just Joshua but with Tashara, both were easy to get in contact with and we're clear with what was needed from us. We're helpful with the process and explained things thoroughly."
Excellent communication and response time
"Excellent communication and response time. It was a personal experience where I felt my needs were being met. I was able to deal with the same people from start to finish who knew my situation."
Very kind, very professional
"They were very kind, very professional, patient when I had to get documents together. They answered questions. I would highly recommend talking and doing business with the Pennymac Team."
Simple and eay
"This was my first refinance and Kristen with my pennymac team made process simple and easy. All my questions were answered with quickly."
"Excellent communication. Very pleasant to work with. Very prompt with answers to my questions. Documents for very clear and precise. Mr. Hatam was a pleasure to work with."
Excellent at explaining the entire process
"The loan officer was excellent at explaining the entire process to me. I was able to close within a reasonable time and nothing changed from day on what was communicated to me. My only criticism is that the application fee charged is a bit excessive fir a long rime customer. "
Exceeded our expectations
"Affan exceeded our expectations. He was thorough and addressed issues we were not aware of. He made refinancing easy and painless."
"Yuri and the closing team were great, we had excellent communication, and everything was very clear. I knew from the first time I talked to Yuri what the expectations were, what I needed to do, and how to get through the process. It was a great experience"
You knew what to expect
"Everybody was very helpful and willing to take the time to explain the process to you. It made it less stressful when you knew what to expect."
"Kason was great to work with, he took time to explain the entire process, he understoid my concerns and addressed them. It was well done."
Highly recommend this company
"The whole process was quick and easy. Everyone I dealt with was professional and very knowledgeable about their part of the proceedings. I would highly recommend this company."
Walked me through the whole process
"Andrew and his team, were knowledgeable,they walked me through the whole process. That makes it much easier. Thanks guys for all your help"
Easy to reach
"The Penny Mac team acted professionally and fast to allow us to refinance and lower our monthly payment. They stayed in touch every few days and were easy to reach and to talk with. We very much appreciate their efforts. Thank You!!! Carroll & Roberta Oates"
The loan process was seamless
"From the phone call i received from Joshua regarding my searching for a refinance to the last call from Linda, I always knew what was going on with the loan process and it was seamless."
Process was painless
"The whole process was painless and everyone had a great personality and positive attitude. Thank you very much for all the help"
Fantastic communication and customer service
"Everything was great. Loan officer (Jason) was on point. Thank again for all your help and i hope in the near future you will be there to help me with another loan."
Exceptional customer service
"Ignacio and Jason made the process simple and quick. PennyMac always has exceptional customer service and I would recommend them to everyone!"
PennyMac is perfect
"Everything was communicated so clearly and any questions were answered immediately and precise. Made the whole process easy and enjoyable with very friendly and patient people."
"The process was thoroughly explained and there were no surprises. Jeff was very personable and he did not try to apply any pressure. Thank you and good job."
"Andree did a great job and was a pleasure to work with. Very professional and explained the entire process very clearly. Thank you, Andree."