Customer Reviews & Testimonials – Page 18
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Extremely helpful and communicative
"Josh Benavidez was extremely helpful and communicative from start to finish. I'd promote him or give him a bonus if I were his boss... just sayin."
Everything evolves around understanding
"Communication, everything evolves around understanding the person you are working with. The communication between the Team and I was constant and clear."
"Kyle Yu, Elvin Marshall and Nicholas Batten were very professional and always there when I needed, I want to congratulate them for a wonderful job during the whole process! Amazing staff!!"
Went above and beyond
"John went above and beyond to make sure we understood all of our options. Whenever I had a question, he would get right back to me. He made this whole process very easy for us."
"Rueben was very attentive to our needs and questions. Leticia helped the paperwork process go smoothly. We were always informed of the steps throughout the loan process."
"Mr. Damon Johnson is a great asset to your company and should be promoted to a higher position, thank you Damon God bless you."
Communication was great
"The communication was great. I never had to wait long to receive responses to my questions. Cheere and Bayle were both great to work with."
"I am Michael the co-owner and have a lot of stress in my life and a lot of offers about refi, but I told Dan we should stick with PennyMac and he completely agreed. We are very happy we did!!"
So fast and easy
"I was so happy with the whole refinance experience. It was so fast and easy. Jason Pliska was so helpful and explained everything very well. I have already recommended Penny Mac to my friends and family."
Blew my mind
"Elizabeth is one of your greatest assets. She help me to get a rate that blew my mind,and the time it took to complete was unbelievable. Thank you for hiring Elizabeth and thanks for this loan."
A pleasure to work with them
"Was an easy refi with the mac team on there game never had to ask what the status was they were always keeping me updated on the status of anything if it were needed. A pleasure to work with them "
Thank you so much
"i can't thank laura & mantell enough for making all of this possible and helping keep my home i grew up in. THANK YOU SO MUCH !!!"
Never had to wonder
"Pennymac made it very easy for me to Refinance my home. They kept ime informed. Never had to wonder what's going on. Great job guys. Thank you!"
Friendly and understanding of all my needs
"My Pennymac team was very helpful, my questions were answered in a timely manner, the team was very friendly and understanding of my needs. It was such an easy process not as stressful as I thought it would have been! It was a great experience!"
"Oscar was really good! He was always available for questions. He called when he said he would. He was patient and explained things well without becoming frustrated. He was helpful and feel like he was extremely honest. :) Very happy with his service!"
"The overall knowledge, experience, patience of all whom had a part of the process as well as everyone's goal to assist on any questions that arose and their speediness to address all concerns"
Move forward without a lot of delay
"Well the one thing is we didn't have to submit the same documents over and over which made the loan process able to move forward without a lot of delay."
I definitely would recommend them
"Everyone that worked on my loan was great. The time frame was when I was told and, they understood my situation. My closing numbers were just as I was told in beginning, some of it even better. I definitely would recommend them. A shout out to Andrew Simmons and Luz Ortiz."
I felt comfortable the entire time
"Moe was concerned about what was the best way to refi that would benefit me and my family the best. Moe answered my questions promptly. I felt comfortable the entire time during the refi process. Thanks again for all your help!"
"Process was really fast n simple, Carmelita was really helpful with replying my email asap! She is a hard worker make sure I was informed. Thank you again for the excellent work!!"
"Billy gave Great customer services and always returned all e-mails and phone calls promptly very knowledgeable about the process of our Refinance. It was a pleasure working with Billy. He was awesome! I would like to thank the whole Penny Mac Team. Thank you "
Quick and easy
"The process was very quick and easy. We received calls with updates often and that was appreciated. Everyone we spoke with was friendly and very helpful."
Pleasing and caring
"The service I received was pleasing and caring. Everyone down to the notary were so kind. I appreciate that kind of service."
PennyMac met our expectations
"Everything went exactly the way it was explained to us! The VA IRRL is a great option for home buyers and PennyMac met our expectations!"
"There was great communication. We were kept updated on process. Our questions were answered quickly. Overall best experience with mortgage loan ever."
"PennyMac has assisted me with not only alternative payment processes ( bi-weekly) but with the fast re-finance of my VA home due to my divorce and court settlement agreement!"
"Nichole was great, I never felt left out of the loop. Even when I called with more questions she was very patient with me and took the time to make sure I understood everything completely. She definitely put me at ease with the process. "
Very nice and knowledgeble
"Marcel was very nice and knowledgeable about the loan. He made everything very easy and explained everything in a way that I could understand it. It was a pleasure working with him."
Very helpful and patient
"Arin and Janelle were very helpful and patient. I was grateful to have their expertise on my side as the real estate agents were less than satisfactory. Arin and Janelle provided a great sense of security and kept everything moving forward to close."
Related to my personal needs
"The whole mac team was great. Simplest and smoothest process I have been apart of with a home loan. Greg was extremely professional and related to my personal needs listening through the process. Thank you!"
Questions answered quickly
"It was great. Questions answered quickly and the loan was exactly what I was looking for. I thought the fees were too high but overall it was okay"
"Emma was professional, explained the process clearly and responded promptly with correspondence. A great experience that went much more smoothly than I initially expected. Thank you!"
Process was smooth and fast
"Everyone from beginning to the end was helpful and friendly. The process was smooth and fast. There was only one document that was not correct but it was not an issue. I have used PennyMac a couple of time now and have always had a good experience."
Outstanding with their customer service
"Laura Kerr and James Bruce were outstanding with their customer service! Everyone from The MAC Team was professional and courtesy. Very happy we went with them!"
"Quicker than I expected. I didn't think so much would get done on the first phone call. They took the time to explain the documents to me. great expeirence"
Whole team was very informative
"Katherine was very helpful in explaining everything..Then Kyle Smith was always keeping me informed. The whole team was very informative and answered my questions. Thank you all so much for helping me out.."
"My experience was enhance by care and knowledge team handling process. They all were very attentive to all questions to insure refinancing meet my families needs. Good job."
"Communication was great with quick responses to my questions. The whole process went smoothly and Nick kept me well informed with phone calls and emails. Thank You!!!"
Process was really quick
"Refinance was really easy. No additional paperwork or credit checks. Process was really quick and closing took about 30 minutes. Great job..."
Made the process seamless
"I was initially hesitant to go through a refi process with a company that wasn't local, however this process couldn't have gone any better. PennyMac beat the rate and closing costs of my local company, and made the process seamless and fast."
"Moe was exceptional. He took time to answer all questions and concerns, and he went above and beyond to negotiate a fair interest rate."
Application process was fast
"Application process was fast, I did misunderstand how much I was paying to buy down my rate, but Gilbert and the PennyMac team made it right, by matching a quote and saving me thousands of dollars. We also were able to close on time and the whole process only took two weeks."
"The process from beginning to end was very pleasant and Kristen was able to answer the few inquiries I had most effectively! Thanks PennyMac Team!"
Very awesome to work with
"Everyone was great. We had some delays with our builder and they was checking in with us frequently. Very awesome to work with."
They worked very hard to get me approved
"Clay Hagler and his team explained the process very clearly and answered all my questions. They made the process very easy for me to follow and they worked very hard to get me approved. I'm very thankful for everyone involved."
Super helpful and professional
"Josh was super helpful and professional. He listened to what I was looking for and made it happen. He beat a rate that another bank was trying to offer me to keep me with PennyMac."
Smooth and pleasurable closing
"Laurie was very knowledgeable and a pleasure to work with. Any issues or concerns they called back immediately upon leaving a message. Smooth and pleasurable closing."
Extremely courteous, efficient, and professional
"Benedick and Jamie were so very helpful. They were extremely courteous, efficient, and professional with every communication. I was very impressed with the speed and ease of the entire process. Having the mobile notary come to me made it so much easier with my busy schedule. Thank you so much!!!"
Always responded to calls
"Very clear and patient about explaining steps. Always responded to calls. Extremely helpful. Enjoyed working with Karen throughout the process."
Representatives were engaged
"From my first call with inquiring, all my questions were answered quickly and accurately. At that point from the beginning to the end all representatives were engaged and kept me up to speed with where my application was at. A special thanks to Joshua Kelman for great customer service."