Customer Reviews & Testimonials – Page 18

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

Reviews on Social Survey
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I referred my neighbor to PennyMac

"I referred my neighbor to PennyMac. She was very pleased at the options she was given and is still considering her next move. Having our old loan with PennyMac was the reason we stayed with you. We have had no problems and everyone we've spoken to has been extremely professional, courteous, and thorough. We were very pleased."

Definitely, I will recommend PennyMac

"Very pleased with the outstanding job have done on behalf of our situation. It was done professionally. Thank you for your help. I'm a very satisfied customer. Definitely, I will recommend PennyMac. Edith Torosyan and Nyree Derderian, thanks again."

Very satisfied with the service that we received

"My wife and I were very satisfied with the service that we received with PennyMac, from the first phone call to the signing of our loan documents, which were brought to our house to be signed and notarized. Can't think of anything that PennyMac could do to make their service any better. We are completely satisfied."

Truly exceeded my expectations

"You need to hire more account executives like Lorraine Ponce. She truly exceeded my expectations. Very professional and I would recommend her to anyone."

I was very pleased with this process

"I was very pleased with this process. I had a very BAD experience with the last loan process and was very uneasy when this started. Sheila Karlowsky was very up front in regards to what PennyMac was trying to do, and if they could not help me she would not go forward. She went above the call with me. She got answers if she did not know and helped me understand the things I did not. She made this a very easy process. For the first time in over 6 years I feel like there is a company that will tell you the truth and will do what they say they will. I was very impressed. I would recommend PennyMac to all my friends. I have already recommended them to two of my coworkers."