Customer Reviews & Testimonials – Page 17

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Knowledgeable, courteous and efficient

"Loan Officer, Jerold Jackson, was very knowledgeable, courteous and efficient with the refinance of my loan. The underwriting review was done quickly and, I closed three after the initial application. Best of all - I was able to obtain a lore APR!"

I recommend to all my friends

"Great job PennyMac loan I recommend to all my friends and Thanks very much to Kyle Vu I appreciate all your help and explain a lots stuffs you are a hard worker and the closing was in very short time Thanks again you are a great loan officer. "

Explained the process thoroughly

"Everyone at PennyMac was so helpful throughout the whole loan process. I was never confused or unsure about anything because Ben explained the process thoroughly. Thanks again!!"

Always patient

"I made several phone calls to Amir and he was always patient with me and quick to answer all my questions. He make the entire process easy."

A job well done

"Wow! so amazed how fast and smooth our refinance went! Katherine Smith and our m.a.c team were very knowledgeable and were always available to all out questions and concerns. Thank you guys so much for a job well done !!!"

Very Efficient

"Adding my wife was easy, the rate we were refinanced was favorable and the entire process was very smooth. It was very efficient and didn't require a lot of energy from our end. Having a notary come to our home was the icing on the cake!"

I enjoyed my experience

"I had a great and friendly experience with the process. Some days involved many phone calls, emails and faxes but we got it all done. I enjoyed my experience and was pleasantly surprised. Thank you for your time and having such a great company and excellent support people."

Great to work with

"Gene and the team were great to work with. It took a little longer than expected due to the timing of my home owners insurance policy annual renewal, but that is outside the control of either party here."

Easiest part of my selling and buying experience

"Absolutely the best loan process I could have had. Rovic got the ball rolling and it turned out to be the easiest part of my selling and buying experience. Keep up the great work!"

Communication was excellent

"It was a pleasure working with Joaquin. He took the time to walk us through parts of the process we did not fully grasp. Communication was excellent. "


"The process was so quick and easy. I never knew I could refinance that easily! Thanks for making it painless and answering all of my questions up front!"

Very responsive

"My rep was very responsive to any and all my questions and I felt he went out of his way to ensure that my questions were answered."

Very knowledgeable

"Closing was fast and less hassle. Eric was very knowledgeable and answered my questions many times. I appreciate his experience and taking his time to educate me. Thank you."

Love that everything is online

"Easy and quick. Every question had was explained. We have used Josh two times now and he's been very helpful!! Love that everything is online too. Also, every time I call my questions are answered."

Higly recommend this company

"Everyone I spoke with on the phone were pleasant and helpful. Took there time to explain all details. I would highly recommend this company."

Fast, courteous, and friendly service

"Fast, courteous, and friendly service from Mr. Taylor. Consistent communications/updates and quick responses from Ms. Doolittle."

Educated us every step of the way

"Dominic Cifarelli was excellent. He communicated all expectations very clearly. He educated us every step of the way. I will continue to recommend him to anyone that needs a loan officer. Thank you Dominic."

Respond quickly

"Anytime I had any questions, the representative would respond quickly and made sure I understood the answers and made sure they had answered all my questions."

Prompt and precise

"Andrew Mortenson was nothing short of fantastic at handling my refinancing loan. Very clear, prompt, and precise all the way through the process"

Loan processed very quickly

"Eric was a pleasure to work with. He was very helpful in explaining things and getting the ball rolling. The loan was processed very quickly and we appreciate it."

Great to work with

"Chris was great to work with. He was the only reason that I stayed with PennyMac. Thank you for being competitive in the current market we are in."

Excellent customer service

"Chris and stephanie were great. They always returned my calls immediately. Both answered any questions I had, and explained to me if I didn't understand correctly. They are both excellent customer service representatives. PennyMac has some good people working for them."

Communication was great

"The communication was great and the time it took to process was wonderful. The only thing that I questioned was my online documents showed a lower amount in my mortgage then what was presented at signing. I will be in contact just to get better clarification. Overall, wonderful experience."

Fastest and smoothest closing

"This was the fastest and smoothest closing I have ever experienced. Being able to it without having to leave my home was new and convenient for me. Jerry and his team kept me apprised of where the process was and made sure I was informed of what was going on. A great experience"

Bravo all around

"It began with Bailey Greene, our initial loan officer who was amazing and basically set the tone for the whole experience which lead to Craig closing everything up for us. Bravo all around..."

Stress free

"The knowledge and professionalism of all associates involve was above my expectations. One of the best, stress free transaction I experience. Thanks"

Saved me some money

"You took your time with me you help me though the whole deal and most of all you saved me some money that main part I love thank you for your services Joshua."

Professional, straightforward, knowledgeable

"All representatives of PennyMac were professional, straightforward, knowledgeable, easy to communicate with and did not say something and mean something else. Billy and My'Esha were very pleasant to talk with."

Made sure I understood the process

"It was just an easy process. Everything was explained by the Loan Officer and everyone i dealt with. They made sure i understood the process."

Great refinancing experience

"Great refinancing experience. Better rate than 3 other quotes and closed more than 10 days earlier than originally estimated."

Easy to work with

"PennyMac has always been easy to work with. David Kelly was professional, expedient and accurate throughout my refi process. Thanks, keep up the good work!"

We are very pleased

"Jerrold provided the most professional customer service, with knowledgeability and smoothness to boot! We are very pleased with the process and results."

Quick turn around

"Reyna was very helpful in getting my refinance squared about quickly. We greatly appreciate all the help and the quick turn around!"

Pleasant and professionally performed

"This is the 2nd time working with Jason and Pennymac. Both times the experience was pleasant and professionally performed. Thank you! David & L.R."

Offered the best product for me

"David and Linda were both great to work with. Both listened to what i needed and offered the best product for me. They took care of the loan from beginning to end and answered all questions i had quickly and effectively. Thanks,"

My overall expeience is what made me stay

"The friendliness, accuracy, and my overall experience is what made me stay with Penny Mac. I had lots of offers to finance my home with other companies, I just like the way William treated me."

Highly impressed

"PennyMac made the entire process effortless when we opted for the VA streamline refinance. It could not have been easier or more pleasant. We were highly impressed!"

Extremely thorough

"Eric Lewis was extremely thorough with his communication with me. He was easy to talk with and provided answers to my questions in a timely and accurate manner. Eric is very knowledgeable and very good at his job."

Easy and fast process

"Easy and fast process. Everything was explained thoroughly and no false promises or expectations created. Overall a great easy and painless experience."

Clear and simple

"From start to finish, the process was clear and simple. All questions were promptly answered. Someone periodically updated and keep me informed of how things were progressing. Painless"

Wonderful and pleasant

"My m.a.c. team was the best; I wish all PennyMac customers could have My, Luz, and Miko working for them; I have no doubt their service and experience would be as wonderful and pleasant as my own."

Responsive to any questions

"Nick and his team were great to work with. Their communication at every step made it so I never questioned what was going on with my refi and they were responsive to any questions I had."

Quick, clear and detailed

"Was quick, clear and detailed with minimal effort on my end to get things done. Arthur and his team moved fast and efficiently and was clear on everything"

PennyMac is great

"PennyMac is great! My loan was sold to them in 2012 and have used them for 2 separate transactions. If I need another home loan or financing Penny mac will be my first choice."

Exceeded my expectations

"Quick turnaround, and Shante Viamontes was awesome very thorough about the process. The fact that PennyMac was able to retain me as a customer exceeded my expectations by being able to match another lender that we were originally going to go with. Thank you"

Very friendly

"All your loan specialists where very friendly and knowledgeable. And whenever I called with a question, they called right back and addressed my questions."

Timely and easy

"Jason was the utmost professional at all times with me on the phone. I can't tell you how timely and easy it was to refinance with Pennymac. It was a pleasure working with Jason and his staff!"

Quick and done accurately

"The process was quick and done accurately. They were able to get me approved with less interest rate and down than competitors. Very happy"

Fantastic to work with

"Randall was fantastic to work with! He explained everything to me and was always willing to answer my questions. If I called, he called back right away. And, I appreciated his friendly, funny personality. I would recommend working with Randall and PennyMac to any of my friends!"

Could not have been easier

"Could not have been easier. The whole process was a dream. Thank you for making this process so simple for me. Looking forward to the next time."