Customer Reviews & Testimonials – Page 16

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Answered all my questions

"Billy was great to work with. Very prompt in getting back with me. Answered all my questions clearly and at a level I could understand."

Excellent, accurate and timely

"All of PennyMac’s representatives provided excellent, accurate and timely information but the title company made a mistake that set my closing back about a week."

Very smooth, and quick refinance

"Very smooth, and quick refinance! Would recommend Penny Mac to any of my friends. They were very helpful and only had a minor hiccup, but was nothing that couldn't be fixed fast."

Very knowledgeable

"Jerald was very knowledgeable and was available to talk me through the refinance process when ever I had any additional questions. Thanks for all of your help!"

Best loan experience ever

"The whole process was painless and everyone had a great personality and positive attitude. Thank you very much for all the help"

Informative and professional

"Joshua Leatherman was fantastic! He was just so patient and kind while also being informative and professional. Couldn't say enough good things about him."

Very professional

"Speedy process! Caring customer service and very professional. This is definitely the best mortgage company and experience ever since owning our home since 1992. Thank you so much!"

Very helpful staff

"Great communication with the loan officer. Very helpful staff. Fast call back with answers to all my questions. I would use them again in the future."

Great team to work with

"Best experience ever! I would highly recommend to everyone, even my realtor said she is going to start using Penny Mac! Great team to work with! Thank you!!"

Great communication

"Clay helped clearly explain the overall process and showed how the FHA streamline process would improve both my interest rate and mortgage payment. Great communicator"

So professional and efficient

"Randall for sure made it go smooth. I never thought we would be able to do it all electronically and over the phone. He was so professional and efficient when responding to my questions and requests."

Excellent communication

"Aracelli and the team at PennyMac were consistent, professional and courteous. The loan process was easy for me as the consumer due to their excellent communication."

Everything went smoothly

"From the beginning to the end of the refinancing process, everything went smoothly. The PennyMac employees we interfaced were professional, courteous and knowledgeable. Thank you."

I am very pleased

"Nothing ever goes perfectly, but that being said, anytime I brought an issue to their attention, they heard me out and corrected it right away. At the end of the day I am very pleased!"

Very patient when answering my questions

"Elizabet was very informative. She made sure I completely understood the process and all terminology as I had many questions. Elizabet was also very patient when answering my questions and concerns."

Whole process went very smoothly

"Brandon and Carmelita were very nice and genuine people to deal with. Throughout the whole process it went very smoothly. My only complaint was the title company and the notary process."

Friendly and quick to respond

"The staff was very informative, friendly and quick to respond. They made me feel secure and the process very smooth!! I will always go through Pennymac and recommend them to anyone!! Thank you!!!"

Quick and smooth transaction

"The Penny Mac team worked in unison to insure a quick and smooth transaction. Everything was explained in detail and everyone maintained excellent communication. Thank you very much."

We are very satisfied

"Penny Mac, took great care of us they explained everything good and we are very satisfied working and been with them, thank you very much for a great service. "

People I dealt with were AWESOME

"The two people I dealt with were AWESOME. Joshua Kelman was very personable and very nice to deal with throughout the process. He explained everything to me and was there to answer my questions when I needed!"

I will recommend to my friends and family

"Very profesional team and where’ve question that I had I was received satisfactory answer. All the refinance processed was in aceptable time. I will recommend to my friends and family."

The whole process was very easy

"Excellent service from start to finish. The whole process was very easy to navigate and everything was explained in excellent detail from the beginning."

Made me feel like my time mattered

"Very easy to get a hold of, answers all of my questions in a timely matter, made me feel like my time mattered, did not feel like a call center experience, it made me feel like I was face-to-face"

Quick and painless process

"David is very responsive & efficient!! He made the process painless and quick.. I will definitely recommend PennyMac as long as David and other representatives like him continue to work there. Thanks again!!"

Never felt rushed or pressured

"I never felt rushed or pressured when working with Elodia, she took the time to answer all my questions and provided information I never thought to ask. I will recommend PennyMac to my friends and family."

It was a very refreshing and easy process

"Awesome communication and assistance/guidance throughout the entire process. I would absolutely love to deal with PennyMac associates for all future loan needs. It was a very refreshing and easy process!!!"

I would highly recommend PennyMac

"The communication was consistent. Follow up calls were made and expected throughout the process. The team was quick to answer any concern questions that I had. I would highly recommend PennyMac."

Very professional and friendly

"Jason Pliska was very professional and friendly. Jason made the entire loan process very easy to understand. Jason is truly an assest for PennMac. Thank you Jason."

Loan process was fantastic

"Every single person that assisted with my loan process was fantastic!! Answered all questions and contacted me often fir updates!! Will use PennyMac again"

I was very pleased

"i was very pleased on how smooth the whole process went. I am happy with the timely matter it was done and would recommend PennyMac to others who need loans."

I was so pleased with PennyMac

"I was sent applications from many other lenders that I wouldn’t even consider because I was so pleased with PennyMac handling my mortgage until they contacted me to redo my loan"

The process was quick and easy

"This was a follow up from a refinance we did a few months before. Nick was a familiar voice and He was very knowledgeable of our information. It made the process quick and easy."

Very easy to deal with

"Very easy to deal with super clear on all of the instructions and small details very good with the follow up phone calls & emails quick response time no complaints here"

Felt very comfortable with everything

"Simply put the communication.... I felt very comfortable with everything because questions were answered even before I asked them. Edith and Crystal were fantastic!"

Everything happened smoothly and quickly

"Very easy communication, friendly, everything happened smoothly and quickly. I used eagle mortgage before and the experience was terrible. I’m glad this was nothing like that at all."

All expectations were communicated

"All questions were answered timely. All expectations were communicated. There was communication from beginning of the process to the very end. The entire PennyMac team is fantastic."

Very professional

"The process wemt smoothly and rapidly, and we were pleased with the information given along the way that kept us up tp date with the whole process, very professional.."

Great communication

"Great communication, every question answered honestly and explained so I understood. I even got "check in" phone calls, so that I knew things were still proceeding."

Progress was excellent

"Being kept up to date on the progress was excellent. Elizabeth was the person I spoke with most. She was very helpful and was a pleasure to talk to. Thanks PennyMac."

Process was smooth and painless

"The process was smooth and painless. Didn’t require any work on my part and I was able to close at my house. By far the best experience, thank you Penny MAC."

I would call PennyMac again

"I felt the team members were responsive to my inquiries and kept me informed as the process went on for three months. I would call PennyMac again for future loans."

Helpful throughout the whole process

"The communication as well as any and all questions I had were answered promptly and accurately. He was very polite and helpful throughout the whole process."

Nice customer service


I'm glad I stuck with pennymac

"Brian and James were great the entire process. Brian explained the different types of loans and best fit for what I wanted to do and james was on top of every email and phone call. I'm glad I stuck with pennymac."

Very helpful with the whole process

"Carl was very helpful with the whole process- I knew if I called him he would get back to me in a timely manner and have the answers I needed- he is definitely an asset to your team"

Above and beyond

"Greg Lidon went above and beyond in helping With my refinance. I appreciate all of his hard work and would prefer to work with him again in the future."

Responded to emails within minutes

"James was amazing! Incredibly knowledgeable and considerate of my time. Made himself available for any questions I had and responded to emails within minutes. Very nice to work with."

Knowledgeable and professional people

"It was pleasure to come across a company, that have experience, knowledgeable, and professional people. Mr Manapat and the Mat Team was excellent never stop working until my loan was close."

Hope to be long term clients

"Everything ran smoothly and just as Jason explained upon iniation. I am grateful Penny Mac and Jason reaches out regarding opportunity for rate reduction! Hope to be long term clients"

Great customer service and friendly support

"From the first encounter with Dominic to the last encounter with the Mac team, I was handled efficiently and courteously. There was never a time I was kept waiting or unsure of the next step. Great customer service and friendly support. The secure email system can get a little cumbersome."