Customer Reviews & Testimonials – Page 16

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Simple and painless

"The whole process was just simple and painless! I received an email almost every day letting me know the progress. I really appreciated that."


"As I am not too computer literate, patience in walking me through steps of the process. Doing this on line was convenient and having notary come to house also was convenient."

Wonderful job

"My experience was great. Brian did a wonderful job and was so helpful. I really appreciate all his hard work on my refinance."

Very helpful

"David and Vanessa were both very helpful and were always working to ensure I had the best deal available. Thanks to two great representatives of your company!"

Such a blessing

"Ruben was such a blessing and a huge help during this process of buying my first home!! Thankful for him and PennyMac for helping make this happen!"

Extremely easy to work with

"The Pennymac team was extremely easy to work with. I would highly recommend Pennymac to any first time home buyer or anyone looking to refinance their current mortgage."

Easiest home loan experience yet

"Best and easiest home loan experience yet. Thank you David Merzian and Alvaro Vaca and the entire MAC Team for making the home buying process less stressful. We would recommend you guys to anyone."

PennyMac made everything easy

"The loan process was easily completed. Prompt responses were given to my questions and I was reached out to more than once to see if I had any questions. The loan closed before the given timeframe and PennyMac made everything easy."


"Rovic made this experience painless as possible. Although there were some miscommunication from time-to-time with the loan processing team, I was able to call him and he would rectify the situation. Overall, great interpersonal skills and very knowledgeable!"

Very well executed

"From the very first phone call, to the closing itself everything was precisely explained. Follow up calls were frequent and helpful. I knew where things stood throughout the entire process. Very well executed!! "

Seamless process

"I began by looking at other companies to refinance my mortgage and decided to go ahead and reach out to Penny Mac who I currently had my mortgage with. And boy am I glad I did, it was a great and seamless process."

Professional and Knowledgeable

"Professional and knowledgeable people who care about helping you finance your house in a timely manner with great attention to detail and current market conditions."

Very smooth transition

"Everything was a very smooth transition! I felt all my questions were answered clearly! I was surprised with a few things at closing, but was able to understand the reasons for certain things very quickly"


"Joshua Kelman made the process pleasant and was so informative of what to expect. Anytime we had questions he was eager to answer and made us feel more at ease. The experience from beginning to end was great and would recommend PennyMac to my family and friends."

Great to work with

"Thomas Palacios Was great to work with, he explained everything so that there was no unknowns. He was always very quick to get back to me when I called him and left a message."

Best way to go

"Over the years, we have dealt with many mortgage companies. PennyMac was, by far, the most professional & customer oriented. If you need a mortgage they are the best way to go."

Stress free

"This was a stress free refinance. They went above and beyond to meet us out of town for our closing due to us being on vacation."

Professional and courteous

"Very professional and courteous and knowlegeable service. Always available for questions and prompt return phone calls... Thank you C.T.C. "

Process was easy

"Eric was great...process was easy and exactly as he presented...actually turned out a little better and I'm getting a check back instead of paying a little nominal amount."

Flawless, seamless process

"Flawless, seamless process that required very little effort on my part! Of course you get what you pay for, but I'm very pleased with PennyMac."

Fast and painless

"It was fast and painless. If I had a question and called or emailed, someone was back with me quickly and was willing to discuss or assist in any way. I will be referring a friend who is ready to refinance her home. Thank you!"

Excellent service

"Excellent service. Penny Mac made our VA IRRL a breeze. Prompt responses and convenient closing on our schedule. Competitive rates and closed sooner than expected. Glad we stayed with Penny Mac!"

Very professional

"Everything since day one was what was promised and said it was Gona be. Every time I would leave message regarding questions to loan He would call me back on the same day!!! Very professional and attent."

Smooth and efficient

"From start to finish my VA refinance with PennyMac was smooth and efficient. Very good customer service and updates on the entire process. Bert"

Really went after it

"The whole experience was simple. Joshua was very professional and always happy to answer all my questions. He really went after it. Never expressed any negativity at all."

Explained everything

"David and Miranda explained everything, answered all our questions which there were plenty and kept us updated of any delays in the process"

Your team really came through

"From the first phone call to the signing at the end, it was the the best refinance we have ever done. The ability to do much of it online really contributed to our whole experience. Thanks a lot, Abdul. You and your team really came through."

Regular communication

"I appreciated getting regular communication about the update of my loan application. Also, I was always treated respectfully and my questions were always answered thoroughly."

Fantastic experience

"Matthew did a great job. He was very informative and on top of everything. He was able to answer all of my questions quickly and promptly returns email and calls. This was a fantastic experience and we closed earlier than we expected."

Extremely painless

"Extremely painless refinancing. Terrance was exceptional explanation from the get go. Everything he said the first day we talked happened just the way he said. Nichole was extremely helpful and was ok top of things. Always answered the phone and was very prompt on all request."

We are proud to remain part of the PennyMac family

"We were already with PennyMac and while we did obtain several other quotes to refi our loan, PennyMac was once again the best! We loved working with Scott Coughlin and the PennyMac processing team! It was a seamless process and we are proud to remain part of the PennyMac family!"

Very professional

"Chris Franklin and Joaquin Campos are very professional and they help me through the whole process and fulfill my requests and expectations. Thanks so much team."

Very pleasant to work with

"Jason made himself available and was very prompt in returning emails. He also wanted to keep me as a client and worked hard to do so in a competitive industry. The whole team communicated promptly and was very pleasant to work with!"

Very caring and understanding

"Joshua Leatherman was very caring and understanding. He moved mountains to get me a loan that would best suit me and save me some money. He's very professional and I highly recommend him. Thank you, Joshua."

Second to none

"David Kelly was great. Joaquin Campos was also great. The service and responsiveness I got from them was second to none. They both need raises."

Respectful and expeditious

"Everyone I dealt with by phone and email was personable, knowledgeable, respectful and expeditious. It was a pleasant experience."

Pleasure to work with

"Everything was done systematically!!! They made the whole process very clear, very helpful, and just a pleasure to work with ....The people involved were just awesome!"

PennyMac is a great company

"Ever thing was done so fast, it was amazing. From first contact until a Penny Mac person came to my house for me to sign papers. This entire process took four weeks. Penny Mac is a great company. Bill"

Patient and very understanding

"Eric was patient and very understanding about the circumstances that I explained to him. He was able to keep us in the payment bracket that we wanted to be in. I appreciate the time and effort he put into our refinance."

Keep up the good work

"All Personnel involved in the loan We're very professional. I would continue to look to Penny Mac and it's team for further guidance and Financial closures. Keep up the good work team and thank you."


"I have never had a more pleasant phone conversation with anyone ever for business purposes. Nikki made me feel like the most important person that PennyMac has as a client. She was fantastic."

Entire process was great

"The entire process was great and was clearly communicated. The Team did a great job in getting all the required tasks completed quickly. Great job!!"

Easiest refi I've ever done

"This was so simple, the team, and especially Amir, did a great job letting me know exactly what to do, and when. It was the easiest refi I've ever done."

Able to adapt quickly

"I did a refinance and I am in the banking industry, so I kinda knew what was expected however Jason kept a slow pace at first but was able to adapt quickly to the pace at which I was able to complete things."

Would definitely use them again

"The PennyMac team was very helpful on my refinance from beginning to end! I would definitely use them again and recommend them to my friends and family."

Wonderful job

"The timing for refinancing of my mortgage could not have come at a better time thanks to Penney Mac and miss Angel Potts and Erica Sanchez the team at Penney Mac did a wonderful job"

Well informed personnel

"PennyMac made it easy to refinance. Professional, well informed personnel, pleasant and always willing to assist. Great experience."

Very simple and stress free

"Gabriel communicated everything we should expect and helped guide us through the process. It was truly very simple and stress free. Quick, easy and a pleasure to work with!"

Very clear communication

"Very clear communication. Jason took interest in what I was looking to get from my refinancing and suggested better alternatives to my original plans. He also took care to get the best offer for me which I greatly appreciate."

PennyMac is great

"PennyMac is great. They were the only lender that made it possible under my circumstances to take advantage of a the FHA streamline refi."