Customer Reviews & Testimonials – Page 15

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Fantastic to work with

"It was fantastic to work with Andrew on my loan. He was proactive, thorough and knowledgeable in helping my requests and questions. I had a great experience working with him on the Refinance. Thank you! Connie"

Excellent service

"Excellent service! Anytime we called, our questions were answered in a timely manner. Everything went as described and closed right about the time expected."

Clear and concise

"Despite the time zone difference and my work schedule, communication was effortless and Thomas was very clear and concise in his communications with me. Given the poor customer service that is becoming common place in our society, he performed above and beyond expectations. Thank you Thomas!"

Very responsive

"Nick was very responsive, if he didn't know the answer to one of our questions he got back to us quickly. He was friendly, courteous, and was willing to help us with questions on things that didn't pertain directly to the refi."

Very professional

"Jerry was very professional and had somewhat of a delightful character that made even the tough conversations go over well. I will continue to recommend Jerry to my family and friends. Thanks for assisting me in refinancing my home."


"Nathan was outstanding! He explained everything in such great detail & made me feel like I was dealing with someone who had my best interests at heart. Thank you, Nathan, for your help!!!"

Better than expected

"PenneyMac handled my refinance better than expected. They made my loan process quick and easy. I would definitely recommend PennyMac to other potential customers."

Awesome customer service

"Awesome customer service by Billy Manapat. Clearly explains computations and details of the refinance loan. Exceeded our expectations."

Very helpful

"I liked Eddie from the very beginning. He was very helpful. We even talked a little about our personal lives, which was great! Very nice person."

Truly impressed!

"1st - I was impressed that PennyMac reached out to ME to discuss refi options!! All PennyMac associates were knowledgeable and answered all my questions. I was kept informed through the entire process. GREAT experience! Truly impressed!"

Straight shooter

"Matthew was a straight shooter. Thanks for your assistance in helping me sort through the brain boggling financial side of things"


"Mohammed was great, he always communicated throughout the loan process. He walked me through all my questions and returned my calls quickly."

Prompt and very pleasant

"Very easy to work with, prompt and very pleasant to work with when questions were asked. I was doing a refi and will continue to have penny Mac handle my mortgage needs."

Process was very easy

"Process was very easy. Pennymac staff always called and updated me and gave me answers whenever I had a question. Very quick and painless. Hope I keep pennymac for my home loan for a long time."

Experience was great

"The online process was very easy. Jay and the Mac Team kept me up to date during the whole process. Small problem was found on closing doc, but was easily corrected. Over all experience was great. Thank you"

Clear and frequent communication

"Every person in the process was professional and helpful. There was clear and frequent communication throughout the process from the first person to the last. i highly recommend PennyMac."

No complaints whatsoever

"The whole process was made simple and efficient by my loan officer and the system of loading documents were simple to use. I have no complaints whatsoever, and look forward to working with this team again in the future."

Very stress free

"I dealt with both Emma Hamlin and Michael Amari and they were both knowledgeable and professional. The entire process was really very stress free. They kept me up to date every step of the way. Very honest as well. There were no surprises."

Nice and friendly

"Everyone was so nice and friendly. Very helpful and informative. Responded quickly to phone calls and/or emails. I am so happy that I had Alex Khosravi and Vanessa Carter on my team. They are awesome!"

We love PennyMac!

"From the very beginning of the loan process with Clyde to the actual loan being processed with Stephen our entire experience has been amazing! We can not thank everyone enough that was involved in this whole process for their amazing service and expertise. This is why we love PennyMac! "

Very helpful

"Adriana was very helpful and always responded to all of my questions immediately, even if she was not the person to answer them."

Process got done quicker than expected

"Process got done quicker than expected which was great. Only minor thing was that I had to call to see what documents were needed to expedite the process. Other than that everything went pretty smooth."

We closed as soon as possible

"Everything went smoothly. We didn't close on time because of repairs needed, but once that was taken care of, Stephanie made sure that we closed as soon as possible."

Saved me money

"Jason and Ron were awesome through the whole process. They helped me get everything lined up efficiently and SAVED ME MONEY ON MY MORTGAGE!!! Thanks for all your help, gents."

We couldn't be happier.

"We had a great overall experience. Between PennyMac contact us to lower our interest rate right up to the day they sent someone right to our home on our time frame to close. We have already spread the word how much we like PennyMac as our home mortgage lender. We couldnt be happier."

Very pleasant and professional

"Everyone I spoke with was very pleasant and professional. They never once made me feel like I was just another call to them. They checked in with me every few days just to let me know everything was going smoothly and emailed me updates!!"

Super helpful

"We had a very great experience. Everyone was super helpful. While i hope we don't need to go through this again, If we do I know where I will start the process."

Great fast service

"Great fast service, didn't need all kinds of documents, closed fast, and I was kept informed of every step and or delay!! Will do it again when needed!!!"

Profedsional and knowledgeable

"Our real estate agent was very complimentary of how easily the process was through Pennymac. She said this was the fastest loan process she had ever experienced. Everyone we dealt with was professional and knowledgeable."

Excellent service

"Excellent service and follow up from loan officer Mr Moe Bannat. He guided us through all the Difficulties and made it happen. Would gladly use him again."

Fantastic job

"Brian did a fantastic job keeping me updated throughout the process. I had many questions throughout the process and he was always willing to help me work through my questions to make sure that my first refinance experience was a pleasant one. Thank you for all your hard work Brian!"

I highly recommend

"Everything went really well with our refinance. It even closed much sooner than the original projected timeline! Thank you PennyMac! I highly recommend!"

Great service and experience all around

"This was an awesome experience between Reggie and Linda. I was dreading it, but they helped me relax by explaining the whole process. Great communication and talked me through everything I needed to do. I would highly reccommend pennymac and both of them. Great service and experience all around."

Fantastic job

"Brian did a fantastic job keeping me updated throughout the process. I had many questions throughout the process and he was always willing to help me work through my questions to make sure that my first refinance experience was a pleasant one. Thank you for all your hard work Brian!"

Communication was excellent

"It was a very smooth process, everything was done alot faster than I expected. And most importantly communication was excellent. I knew exactly what was going on throughout the loan process"

"Basically everything from start to finish; from my initial questions and the completely saticfactorial answers right through the cordial presentations of the closing attorney. Freddie W."

Questions are answered promptly

"The whole Pennymac team works together. Everyone knows what is going on in the mortgage process. Questions are answered promptly. We have had three mortgages with Pennymac. I like that they never sell their loans to other companies."

Delight to work with

"Jeff Smith was a delight to work with. He explained the process but I must admit I am not a mortgage expert. He cleared up any questions I had up to closing."

Constant communication

"The constant communication between Tommy, myself and my spouse the the whole experience of buying a home for the first time so easy and less intimidating. Tommy was able to answer all my questions whenever I asked them and we greatly appreciated that!"

Personal and responsive experience

"My PennyMac loan officer provided a personal and responsive experience and frequent contact that helped with reminders during an extremely busy life of moving and completing paperwork"

Clarity, efficiency and genuine kindness

"Anthony Trozera at PennyMac was wonderful in every aspect: clarity, efficiency and genuine kindness. Recommend him to everyone!!"

Very easy

"Scott was extremely professional and timely. He made sure i had a clear understanding of the whole process and made everything very easy for me from start to finish. It was a pleasure working with you Scott!"

The communication made the process great

"I was called weekly to ensure everything was going smoothly. Any and all questions I had were answered promptly. The communication made the process great!"

Great deal of professional

"Everything was handled promptly with a great deal of professionalism. When I had a counter offer, he was very quick to respond in a very satisfactory way."

Extremely helpful

"Edith was extremely helpful in getting the loan handled and closing within time timeframe quoted. She is a great asset to your staff."

Extremely easy

"Owen was the best. He was very helpful and communicated very well. He made this whole progress extremely easy. I would'nt hesitate to recommend PennyMac!!!"

Excellent job

"Jason and Icenia did an excellent job, as did our closer, Candis. Jason was always available and had the answer to every question."


"The complete group of people from the person answering the phone to the closing was easy professional with no stress. I was updated daily on the status of the application. Closing was ahead of the estimated date which really was amazing."

Great to work with

"Letisia and Daniel were great to work with, very much appreciate them getting my loan in place and taken care of on time and correctly."

Friendly, patient and knowledgeable

"Susan was friendly, patient and knowledgeable. She made the process easy- clear expectations were set and I did minimal work towards the whole process. I have already recommended her to friends."