Customer Reviews & Testimonials – Page 15
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Everything went smoothly!
"Wonderful Experience with Jessica & Roxanna. Everything went smoothly! Great experience!"
Always willing to assist when needed
"PennyMac did a great job assisting us through the whole refinance process. They answered questions appropriately and were always willing to assist when needed."
Very professional, real, and genuine
"Very professional, real and genuine. PennyMac was most interested in what was best for us rather than what our desires were. We are very grateful, and this gave us a safe trust in their intentions."
They were knowledgeable, professional, and friendly
"Who would have thought refinancing a home loan would be an enjoyable experience? That's exactly what I discovered when working with the PennyMac team from Moorpark. They did a great job with keeping me informed and how to use the online tools. They were knowledgeable, professional and friendly."
She was very empathetic throughout the loan process
"My loan processor was Tonya Wilson. I highly recommend her to anyone who is looking for loan documents to be processed effectively and expeditiously. Tonya was very empathetic throughout the loan process. She was always very helpful in resolving questions and issues. She has an outstanding attitude and is a very valuable asset to anyone she represents."
I would recommend this company to anyone!
"Russ was very informative and wonderful to take me through this process. My phone calls were always returned promptly. I would recommend this company to anyone!"
I would recommend PennyMac to family and friends
"The employees were fantastic, and the whole process went so smoothly. I would without a doubt recommend PennyMac to family and friends."
I feel confident about our mortgage
"Without exception, all PennyMac people I interacted with made me feel confident about our mortgage."
He sent me a thank you card
"He was very informative and always answered my emails. He also sent me a thank you card"
He explained things to me so that I could understand
"I want to give a shout out to Terrance Smith. I am clueless about the mortgage process, and he explained things to me so that I could understand. He promptly contacted me when requested and addressed all concerns."
Everything went exactly as they said it would
"Appreciate the services of both the Loan Officer and Processor. Everything went exactly as they said it would. Thanks."
A+ to both!
"Gene and Tonya were great! A+ to both!"
Very pleasant and easy process
"I really appreciated Clayton's knowledge and hard work. He made the process very pleasant and easy."
I would absolutely use PennyMac company again
"If I had to do this again, I would absolutely use PennyMac. It was fast and easy because of the loan officers."
"Friendly service! This was my first home purchase and everything went much smoother than I expected. Bravo!"
PennyMac came through
"Terrence Smith quickly responded to problems with documentation, and explained the loan process. The loan granting process is obviously a complex process, and by and large PennyMac came through and made the process almost painless."
Smooth and very fast
"Kenton was great! Explained everything in detail and answered all my questions. The whole process was smooth and very fast.Really great job guys!"
The process was seamless and painless
"Seamless and painless experience I came in to the process of refinancing my home with no idea what it would entail. I called my current loan company, PennyMac, and within an hour, the account executive I was speaking with had determined my needs and goals, taken all of the necessary information, and walked me through all of the steps that would occur between then and closing on my new loan. The steps were followed precisely, and I closed on my new loan less than two months later. Almost everything was done electronically, and the closing documents were brought to my house for signature. In a nutshell, it was a seamless and painless experience and I highly recommend PennyMac."
PennyMac took care of everything
"I can't think of a way to have been better served. The process was very easy. PennyMac took care of everything."
Everyone was very professional
"As my loan process started, I was contacted by the processor, Rene Silva. From the first phone call up until a confirmation email, this person made sure that I was totally up to date with each step along the way. Once I was informed of my closing and given a day and time for my closing, I knew I was on my way. The closer arrived on time and was very professional. In closing, I feel that all of the professionals that I dealt with on an individual level were VERY PROFESSIONAL....thank you all!"
Very helpful and informative
"Everybody was very helpful and informative. They explained everything and even gave me some credits on my refi! Thanks for everything!"
"This survey was not just a 'Truly Outstanding' answer for every question. Nathan Riedel and Carlos Robles were 'Truly Outstanding' to work with. They both always promptly returned calls, and were always very easy to get ahold of to answer any confusion I had over this loan process. I would recommend PennyMac to my closest friends and relatives without hesitation."
Told me I would close on or before a certain date, and I did!
"Kristen Mooney and Leslie Eslick were terrific. They told me I would close on or before a certain date, and I did! They were very thorough with the entire process and made the experience less stressful for me – a first time home owner."
Thankful to have PennyMac service my home loan
"I was very pleased with my experience with PennyMac and am thankful to have them service my home loan. Everyone handled the process in a timely manner and made it as easy as possible. Thank you to all of the employees that helped me, especially Orlando."
Restored my confidence in PennyMac
"My Loan Officer is the ultimate professional who followed up with me and kept the process going even at the end when everything almost fell apart. By this single action, he was able to restore my confidence in PennyMac, and I was able to close without any additional issues."
Process was outstanding and service excellent
"Great process! I know the mortgage process is very difficult and time consuming, and many individuals are involved. This is to be expected. That being said, the process was outstanding and service excellent."
Kept me informed
"The service I received was excellent! Jimmy was great and my processor with the help of Tonya. She stayed on top of my file and kept me informed. Thanks again for you all your hard work."
I would recommend PennyMac to a friend
"I was provided a GFE earlier in the process and I had a good experience. I'm very happy to have closed on time, and during the holidays was truly appreciated! I would recommend PennyMac to a friend."
Flawless, smooth, and stress free
"The entire process was flawless, smooth, and stress free."
Exceeded all my expectations
"My experience with my home refinance exceeded all my expectations. In the past my experience with 'big time' banks made me hesitate to go through the agony again. But PennyMac refinancing was efficient, easy and the closing was quicker than I could ever anticipate. The customer service was extraordinary, once again, beyond any of my expectations."
Everything ran quickly and smoothly
"Everything ran quickly and smoothly. I was amazed at how quickly my questions were answered and how fast the loan was processed."
Everyone involved was outstanding
"Everyone involved was outstanding. I will always appreciate everything they did. Thank you all. And thanks PennyMac."
Approachable and such a pleasure to speak with
"I appreciate that Albert was assigned to my loan process in order to keep required actions and information on schedule. He was so approachable and such a pleasure to speak with. Thanks Albert!"
Able to close our loan in 31 days even over a major holiday
"I wanted to say that David Acheronti, Sandra Rosales, and Marie Saenz as they did an outstanding job of taking care of me, answering all of my questions (and there were a lot as a first-time home buyer), and updating me on the status of my loan. We were able to close our loan in 31 days even over a major holiday."
A pleasure to work with
"Both Diego Tolentino and Lynn Tinson were a pleasure to work with. Any questions were followed immediately and in terms I could understand. The process took a little longer than I expected, but I believe the reason was to look after both of our interests. They both deserve a big raise or at least a giant bonus."
"Mr. Kingsley was very professional at all times and very, very helpful with us. I'm really satisfied with his services. Thank you."
Now I know why they recommended you
"Everybody that was involved in my loan exceeded my expectations. From Jennifer Menchaca, who answered my call on a weekend even when she was out of town. Nonetheless, she called me back and put my question to ease. To Angelica Ortiz, who was always there to answer my questions and always returned my calls promptly. Allow me to take this minute and thank you all for your help, friendly service, and above all, your willingness to explain in detail about our needs and doubts. Costco recommended your company, and before that I had never heard of PennyMac. Now I know why they recommended you. Thank You PennyMac for having so outstanding staff."
Excellent customer service
"All went well! Excellent customer service, Susan was outstanding."
Very patient with me
"Arthur Tate and Phyllis Jackson were wonderful. They were very patient with me, answered all my questions, and kept me well informed of everything going on."
The process felt personal
"The process felt personal, I was surprised with the personal attention and interest in helping me with this refinance."
The customer service was phenomenal
"The account executive that I worked with went above and beyond my expectations, was always courteous and helpful, seemed very knowledgeable, and, if he did not know the answer to a question, was very prompt in finding the answer and getting back to me. The loan processor was also very helpful in assisting me in getting the loan approved, but there was a bit of a language barrier due, in part, to difficulty hearing on my part. My overall experience with this refinance process was excellent right down to the notary that came to my home. I learned a lot during this process and I truly appreciate those that not only took the time to explain things to me, but also were pleasant in doing so. The customer service was phenomenal."
Very professional during the entire process
"Aaron McNeer and Leo Jordan were very professional during the entire process."
Truly blessed having them help me get my loan
"Orlando Cassara and Carlos Robles were very knowledgeable and helpful throughout the loan process. I was truly blessed having them help me get my loan."
PennyMac should be proud
"Tony Tsiligian was the best loan officer I have ever dealt with. He took time to answer my questions, helped me through each step of the process, and was very kind and polite. I would recommend him to anyone. PennyMac should be proud to have him on their team. Rita Kahtchadourian was very polite and expedited my loan in a timely matter. She was very precise and helpful throughout the whole process. She is truly an asset to PennyMac."
Most enjoyable home financing experience ever
"I was completely satisfied with the entire process. Mr. Aubray Breaux and Ms. Marsha Jerricks were outstanding. They kept me informed of everything that was going on and answered all of my calls very promptly. This has been my most enjoyable home financing experience ever."
Kept us updated
"Special thanks to Billy Manapat who went beyond the call of duty to keep us updated regarding our loan progress. His demeanor and professionalism were outstanding."
I was well informed by the PennyMac staff
"Throughout the process I feel I was well informed by the PennyMac staff. Everyone seems truly concerned with helping me save money and explained the process extremely well!"
I never imagined closing a loan that easily
"Becky and Lisa (and there were others but cannot recall their names) were honestly a pleasure to deal with and on top of everything. I couldn't have imagined it being that easy. I'm sorry I didn't refinance last year. Thanks very much!"
I have recommended PennyMac to my friends and family
"The responsiveness and helpfulness of both Carl and Dennis was exceptional. I would highly recommend (and in fact I have recommended) PennyMac to my friends and family."
All went very smoothly
"All went very smoothly. And I thank all involved with the process."