Customer Reviews & Testimonials – Page 14
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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Outstanding with their customer service
"Laura Kerr and James Bruce were outstanding with their customer service! Everyone from The MAC Team was professional and courtesy. Very happy we went with them!"
"Quicker than I expected. I didn't think so much would get done on the first phone call. They took the time to explain the documents to me. great expeirence"
Whole team was very informative
"Katherine was very helpful in explaining everything..Then Kyle Smith was always keeping me informed. The whole team was very informative and answered my questions. Thank you all so much for helping me out.."
"My experience was enhance by care and knowledge team handling process. They all were very attentive to all questions to insure refinancing meet my families needs. Good job."
"Communication was great with quick responses to my questions. The whole process went smoothly and Nick kept me well informed with phone calls and emails. Thank You!!!"
Process was really quick
"Refinance was really easy. No additional paperwork or credit checks. Process was really quick and closing took about 30 minutes. Great job..."
Made the process seamless
"I was initially hesitant to go through a refi process with a company that wasn't local, however this process couldn't have gone any better. PennyMac beat the rate and closing costs of my local company, and made the process seamless and fast."
"Moe was exceptional. He took time to answer all questions and concerns, and he went above and beyond to negotiate a fair interest rate."
Application process was fast
"Application process was fast, I did misunderstand how much I was paying to buy down my rate, but Gilbert and the PennyMac team made it right, by matching a quote and saving me thousands of dollars. We also were able to close on time and the whole process only took two weeks."
"The process from beginning to end was very pleasant and Kristen was able to answer the few inquiries I had most effectively! Thanks PennyMac Team!"
Very awesome to work with
"Everyone was great. We had some delays with our builder and they was checking in with us frequently. Very awesome to work with."
They worked very hard to get me approved
"Clay Hagler and his team explained the process very clearly and answered all my questions. They made the process very easy for me to follow and they worked very hard to get me approved. I'm very thankful for everyone involved."
Super helpful and professional
"Josh was super helpful and professional. He listened to what I was looking for and made it happen. He beat a rate that another bank was trying to offer me to keep me with PennyMac."
Smooth and pleasurable closing
"Laurie was very knowledgeable and a pleasure to work with. Any issues or concerns they called back immediately upon leaving a message. Smooth and pleasurable closing."
Extremely courteous, efficient, and professional
"Benedick and Jamie were so very helpful. They were extremely courteous, efficient, and professional with every communication. I was very impressed with the speed and ease of the entire process. Having the mobile notary come to me made it so much easier with my busy schedule. Thank you so much!!!"
Always responded to calls
"Very clear and patient about explaining steps. Always responded to calls. Extremely helpful. Enjoyed working with Karen throughout the process."
Representatives were engaged
"From my first call with inquiring, all my questions were answered quickly and accurately. At that point from the beginning to the end all representatives were engaged and kept me up to speed with where my application was at. A special thanks to Joshua Kelman for great customer service."
Refinance went smoothly
"There was a slight misunderstanding about the purchase and installation of my solar panels. But when I pointed out the key phrase in the purchase contract, all fog was lifted and the refinance went smoothly."
Pleasant and helpful attitude
"The communication and the overall pleasant and helpful attitude of the team. They kept me abreast of each step of the process."
More than willing to try to help
"The process was a little long, other than that everybody I spoke with was very knowledgeable, very courteous, and more than willing to try to help me get my loan pushed through as quick as possible."
Listened to my needs
"The team listened to my needs and expectations, and did everything possible to achieve those goals. Very happy with my experience!"
Excellent customer service
"Every concern that I had was addressed. Very appreciative of that. Excellent customer service. Not the case with the title company."
Everyone was friendly
"Everyone was friendly and answered my questions in a timely fashion. All answers were explained in a way that was easy to understand. The closing was delayed because of the company where I had my HELOC. Jamie kept me informed of what was causing the delay and helped move things forward."
Closing from start to finish was quick
"everyone from Gabriel to the attorney at closing were very pleasant and answered all questions. Closing from start to finish was quick. Thanks again."
Very smooth process
"Skyler and Carlton were both fantastic! They kept in contact with me about everything going on and made sure they answered any of my questions/concerns. This made for a very smooth process."
"Joseph and Elisabeth they make a super team, we are very happy about our refinance, they make the process super easy for us. Thanks everybody involved. Javier & Vanessa "
Easy and smooth
"Ms. Carmelita Villareal and Mr. Anthony Tabor are true professionals in this industry. Their attention to detail and accuracy made this loan process easy and smooth to its completion thank you for your assistance and commitment."
Really seemed like he cared
"Johnathan Ryan helped so much. He was personal with our conversations and it really seemed like he cared. He answered our questions and returned phone calls very quick. Thanks for making this easy for us "
Excellent to work with
"David Kelly was excellent to work with. Very knowledgeable, professional. and made this experience way easier. I was very nervous to start this process but David Kelly gave me the confidence and was there to explain every step of the way. Thanks."
Went above and beyond
"Everyone I spoke with and worked with went above and beyond it seems making sure my questions got answered. The process was surprisingly smooth. Everyone was very professional."
We were informed and taken care of
"everyone we had contact with was very professional and cared that we were informed and taken care of thank you all at PennyMac."
Very patient with all my questions
"Ms. Gonzales was outstanding! She was very thoughtful, thorough, and was very patient with all my questions. She is definitely a rockstar in the mortgage business!! I will refer everyone I know looking for a mortgage to her!!!"
Patience from each officer
"The patience from each officer, while I asked any questions that I may not have understood... everyone was so through from beginning to end."
Informative and supportive
"Karen and Nick were very informative and supportive during the loan process. They responded quickly to our inquiries. A pleasant experience."
I love PennyMac
"Communication was always on time and clear as to what needed to be done each time. I love PennyMac and the service that they provide to me each time. Thanks for all of your help"
Great team work
"Everyone that assisted me were courteous, patient and answered all my concerns. When unable to respond I was always referred to someone who could assist. Great team work. Thank you all."
Very happy with the outcome
"Everyone met and exceeded my expectations. I am very happy with the outcome of refinancing. Not only do I get money back but I don't have to make a Mortgage payment for 2 months. Thanks for everything!!!"
Took the time out to answwer all my questions
"Eddie Machau was very pleasant to work with from beginning to end. He took the time out to answer all my questions in a patient and timely manner. The numbers he gave me for my loan was exact."
The process went smooothly
"From the moment I contacted Penney Mac the process went smoothly, flawlessly and without incident. This was a very easy refinance and the Penney Mac team knows what they are doing and how to work with the customer. Greatly appreciated!"
The process went smoothly
"Everyone involved made us feel like we were their only client. Of course we know this is not the case. Ecery aspect of the process went smoothly. This is our second mortgage loan with Penny Mac, we highly recomend them!!"
Response time was amazing
"Levi and his entire team were very helpful throughout the entire process. Nichole Littleton was especially helpful. She kept me in the loop at all times and was in constant contact, even when it was just to say, 'we are still working on it'. Her response time was amazing! Thank you all!"
"PennyMac beat the offer from our builders preferred lender. Also PennyMac's lower rate lowered the monthly payment. Great job! Thank you PennyMac and to everyone involved with my loan."
"Ms. Gonzales was fantastic in her duties. She explained everything and went above and beyond for us. I really do appreciate her. Thank you"
We are very happy
"everything was clear and to the point, they called every other day to let me know how everything was going. i want to say thank you. we are very happy."
"Jason was great he took his time and explained the entire loan process to me in a way I fully understood he also made sure I got the loan that was perfect for me. I am very pleased. TY PennyMac Team."
Easy and pleasant experience
"The honesty and efficiency of those representing PeenyMac and communicating with me (my wife) to allay any anxieties. It was an easy and pleasant experience, from start to finish."
Very pleasant to work with
"Jeffrey, was very very pleasant to work with, took care of my issues and if it wasn't for Jeffrey I would have use a different lender for my mortgage."
Helpful with the process
"Communication with not just Joshua but with Tashara, both were easy to get in contact with and we're clear with what was needed from us. We're helpful with the process and explained things thoroughly."
Excellent communication and response time
"Excellent communication and response time. It was a personal experience where I felt my needs were being met. I was able to deal with the same people from start to finish who knew my situation."
Very kind, very professional
"They were very kind, very professional, patient when I had to get documents together. They answered questions. I would highly recommend talking and doing business with the Pennymac Team."