Customer Reviews & Testimonials – Page 14

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Clear and precise

"Jamie was clear and precise. He was very personable and respectful. The one issue I had he was very quick to handle the issue and had it resolved immediately even though it had nothing to do with his service or Pennymac's service."

Very professional

"We have been with PennyMac for several years through 2 home buying processes. David is the best and very professional he knows his stuff and numbers. Thank you David Merzian for helping us with our new home."

Very happy I called PennyMac

"The refinance process was explained to me in detailed. The numbers/quotes were almost dead on. Very happy I called PennyMac prior to reaching out to other financial institutions. Elizabeth and Brett did a great job in keeping me informed throughout the process. Thank you, Juan"

Very friendly

"Very friendly, communicative folk at PennyMac..i loved the weekly update phone calls...ill use PennyMac again if the interest rates drop low enough again."

Spectacular Service

"PennyMac Loan Services was completely professional and helpful throughout the entire process. I was confident everything was on point with all the required paperwork and any question I had, was answered promptly and in detail. Thank you PennyMac for the spectacular service."

I was so pleased

"The whole process was easy and accurate. I was so pleased with the result I recommended you to a friend who is looking to refinance their current mortgage. Thank you"

Fully transparent and no surprises

"Fast, friendly, accurate, and professional service from start to finish. Every question answered in a timely manner. Fully transparent and no surprises."

Explained the entire re-fi process

"Haroutun Arzrounian was excellent to work with. He explained the entire re-fi process and he was in contact with us as we progressed to closing of the loan. His entire team was also very helpful. We have re-financed many times in the past and this loan by far is the smoothest one! Thank you!"

Incredibly helpful

"Our loan officer Anthony Gafafyan and our loan processor Nick Batten were absolutely fantastic! Any time I had questions they were available to speak with me and were incredibly helpful! This was my easiest closing yet thanks to the two of them!"

Got what I want

"Promised lower monthly payments through refinancing, Got what I want. Promised less cash to close, Got what I want. 5 STARS safe, secured and easy electronic application processing services. Thank you Penny MAC"

Exceptional service

"Exceptional service from beginning to end. The entire process was incredibly easy and exceeded our expectations. We figured that our savings will amount to over one hundred thousand dollars and it took almost no effort from us."

Stress free experience

"Pennymac provided excellent customer service as always and made refinancing my loan an easy and stress free experience. Communiation was always prompt and all my questons were answered in great detail. Sonia Lozano and the Pennymac team went above and beyond expectations."

Seamless and painless

"The process was very clearly communicated with me and I was kept informed along every step of the way. This process was seamless and painless, which is very refreshing. Thank you Amir and Penny Mac!"

Great job

"My loan officer did a great job of letting me know what was going on each step of the way. He also answered all my questions in a timely fashion."

Zero setbacks

"Overall Experience was great. We had ZERO setbacks or speed bumps. Received weekly updates on the loan process, which was unexpected. Highly recommend using Penny Mac for any type of loan process."

PennyMac was awesome

"My experience with Penny Mac was awesome. Very easy refinance with next to nothing on my end to do. I highly recommend them for your mortgage needs. Thanks Penny Mac!"

Very easy

"Great company to work with on refinancing my VA loan. Made the process very easy with constant updates on progress. By far the best banking choice."

Understood my goals

"From the initial specialist - Reid, who then transferred my account to Vanessa. They were very clear about the process, understood my goals, and were able to help everything move along seamlessly."

Knowledgeable and always responsive

"My Loan Officer Andree Pinson was pleasant, knowledgeable, and always responsive. He ensured the closing numbers were accurate and the set closing date was met. It was a pleasure working with him and I look forward to doing business with him again."

Happy to answer questions

"The communication was great. They made the process very easy and non stressful. I would highly recommend as they are very factual and do not pressure you and are happy to answer questions."

Extremely easy

"Completely professional from beginning to end. Ronald and staff made the process extremely easy. These people are assets to Pemnymac. George S."


"Joshua Kelman enthusiastically encouraged me to ask him questions. I also really liked that he helped me get a lower rate. Bravo! An excellent Loan Officer!!"

Customer service is second to none

"Christopher K was awesome through out the entire process. His customer service is second to none! The overall experience couldn't have been better and I would gladly recommend PennyMac to anyone who needs any type of mortgage service!"

Pleasant experience

"David Kelly answered every question I had about the process, potential savings and advantage of refinancing. I'm saving quite some money by refinancing at a lower interest. It was a pleasant experience and David made it so. Superb professional!"

My team was great

"The process from cradle to grave went very smoothly. It was way more than I expected. I was kept in the loop the entire time. My team was great!"

Excellent customer service

"Ariceli provided excellent customer service as did Carlton Blood. They made this process fast and efficient. Thank them so much."

Very dedicated

"Eric went over all options we had and answered all questions we had Spent at least an 1.5 with us on the first phone call. Very dedicated loan officer! We are very pleased we worked with him. Thank you Eric"

Superb service

"PennyMac is excellent to support those people like me that love to do my business on my own without a third person. Thanks so much to Laurie Baker for your superb service."

Great and easy to work with

"James was great and easy to work with. He followed up when he saw the potential for a delay to let me know what was happening. Really appreciate the work he put into the process."

Extremely informative

"PennyMac is extremely informative and helpful during the entire application and closing processes. The main item we like is they do not sell their paper - they service the loan form start to end of loan term."

Never felt pressured

"From the first time I called in with questions about doing a refinance on my home they answered all my questions and explained my options. Never felt pressured to do anything and was able to make an educated decision. Thanks for all the help"

Very pleased with my experience

"Jarett was fantastic. I am very pleased with my experience. Although I had some trouble receiving return emails and phone calls from the loan officer, Jarett always made it right. He really did make the process smooth from beginning to end."

Very easy to complete

"We had a great experience with our refinance. Great communication and very easy to complete everything we needed online. Thank you to the whole team who made it happen in less than 6 weeks. :)"

Easy to contact

"Carl was easy to talk to. He didn't talk over my head and explained terms I didn't understand. If I did have questions, it was easy to contact him via email or voicemail. If he didn't answer my phone calls, I left a voicemail and he always returned my calls promptly. "

Very smooth process

"Storm and Amonita were both very professional, efficient and friendly. They made the process very smooth. They were prompt replying to my e-mails when I had questions. It was a very smooth process."

Straight to the point

"I was updated often, every call was always great and friendly, and straight to the point! I'm very happy with Pennymac and Carl!"

Satisfied with everything

"I was satisfied with everything you done there was a few questions that I was confused on but that was my problem but everything else was just great so I appreciate what you've done for me thank you so much great doing business with you people thank you "

Fast and easy

"Fast easy. I love how PennyMac has my best interest in mind. They looked at my loan and saw they could lower my interest rate and contacted me. The process was fast and easy. Love doing business with PennyMac."


"Owen was awesome - quick response from him - he took the time with us needed to secure loan. Bonus - yes, we got the loan we really wanted. Thanks Owen & PennyMac!"

Absolutely perfect

"The experience was absolutely perfect, I would recommend Penny Mac to anyone I know, Gavin was completely knowledgeable and professional, more than happy with the entire experience. Thank you Gavin"

Very knowledgeable and polite

"Reyna was very knowledgeable and polite. Her quick responses were greatly appreciated. It was a true pleasure working with Reyna."

Nice and smooth

"From the beginning I received the help that I needed. They gave me the best option according to my financial situation and from there everything went nice and smooth. I thank all the people who help me to answer all of my questions and help me trough the process. Thank you PennyMac."

Breath of fresh air

"Crystal was a breath of fresh air! She checked on me weekly until it was time to close my refi loan. Her friendliness and personable demeanor made her calls both enjoyable and appreciated. Kudos to Crystal! Give her a raise!"

A good experience

"I would like to thank everyone from PennyMac involved in my re-fi for the very professional way they represented themselves from beginning to end. They were friendly and answered all of my questions and concerns promptly. It was indeed a good experience. Thanks again."

The best

"They jumped right in and got me pre-qualified right away. Carl Wren was the best! They kept me in the loop and answered questions right away."

Smooth and easy process

"The entire process from begin to end was great! Everything was communicated clear and all my questions were answered. No one enjoys closing and refinancing but this was a smooth and easy process. Thank you again for everything! Joaquin was great."

Real pros

"lots of help to clarify and make the complex problem easy to grasp.I was left with a confidence that the team had things well under control.real pros to respond back quickly when I has questions."

Proactive communication

"Working with PennyMac team was a pleasure, with clear and proactive communication stress of buying house was reduced to minimum."

Great experience and customer service

"Michael and his team did a great job, from the initial conversation to the close of the loan. I was informed of each step in the process and updated with care. Great experience and customer service."

Fasst and error free

"The process was fast and error free. I am extremely happy with the final results!! Lower rate and all completed within a few weeks."