Customer Reviews & Testimonials – Page 13

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Informative every step of the way

"Adrianna Doolittle was great to work with. She was professional and very informative every step of the way. She kept in touch as promised and was just a great pleasure to work with."

Always able to reach someone

"I received periodic calls from Christopher advising me on the status of my loan. If I had a question, I was always able to reach someone to receive an answer. The online portal is also great for loading and signing documents, as well as sending secure messaging."

very satisfying experience

"I Have to say that working with Edward Taylor and Joe continued with weekly communication diligently during the entire transaction. It was a very, very, very satisfying experience. We would recommend PennyMac Loan Servicing for any Loan needs."

Very knowledgeable and pleasant

"Our experience with PennyMac is awesome. Our agent is very knowledgeable and pleasant to work with. Our house closed in a timely manner. Thanks PennyMac!"

Truly went above and beyond

"We have been clients with Penny Mac for over six years and we decided to refinance this year. Our case was a bit more difficult than expected however Lana and Jerold were amazing. They truly went above and beyond to make sure that at closing we had everything we needed."

Thanks PennyMac

"Gavin was great at his job which made the whole process very smooth for me. I actually dropped the ball the first attempt and called him back and he treated me with respect and helped me get everything squared away so I could close! Thanks Gavin and Thanks PennyMac!"

Simple and smooth

"It was simple and smooth due to the pre-application. I pretty much had nothing left to do after uploading the docs from the pre-app."


"Laurie Baker was outstanding. Ms. Baker made it seem as if I was talking to a close neighbor who was looking out for me and my family."

Great customer service

"Great customer service and knowledge of all options available to me. PennyMac communications team is excellent loved that I could remain with my current company."

Easy process

"Thank you for an easy process. William could not have been more helpful throughout the process. Glad we can continue being a customer of PennyMac."

Competitive rates and great service

"Prompt service, clear explanations, prompt responses when I reached out (within a day), William was very personable and easy to talk to. Surprised I could take care of everything remotely. Competitive rates and great service."

Always willing to help

"Pennymac superseded my bank in interest rate and response time. Great job on all the team and they were always willing to help"

Always available

"Adrianna was always available to provide updates and answer any questions I had. She also made sure I knew my options and set expectations for me. I appreciate all her assistance."

Very informative

"Everyone that worked on my loan was very informative and easy to contact. Thomas especially made the loan process easy. I have no complaints at all about the loan process and I will be recommending Pennymac to friends."

Very friendly and courteous

"Nick Bonifacio was very clear, very friendly and courteous. He dealt with questions and made us feel important. We were very pleased."

Very easy

"I had a great experience with refinancing my loan through PennyMac. I got the rate I was going for and the whole process was very easy and explained well."

I highly recommend

"Miss. Gonzalez, and Miss. Collins made this a very pleasurable experiance. They walk you through the process with true professionalism. I highly recommend. Thank you"

Everything was stress free

"Everything was stress free. I appreciate the communication at every step of the process. There was no wondering where we were in the progression of steps. Ed Varon is a keeper. Thank you guys."

Very thorough

"Everything was explained to me and the time they turned this around was perfect without flaw. They were easy to deal with and very thorough. Thanks to everyone on the team. "

Quick painless process

"Was quick painless process, representatives were very helpful in streamlining and getting the refi through to completion without any problems."

Extraordinarily responsive

"Emerson was very pleasant to work with. He was extraordinarily responsive; and took the time to resolve all of my concerns and answer all of my questions. Could not have asked for a better representative to take me through the home buying process."

Stress free

"We are extremely pleased with how smoothly our loan was processed! The entire process from beginning to end was stress free. I would recommend Penny Mac and Ronald Love to anyone in need. Thank you!"

Our experience went smoothly

"Our experience went smoothly and quickly. We took less then 30 days from start to finish and that included having to meet my husband out of state to sign documents."

Great experience all in all

"From start to closing my loan officer kept me informed on the status of my loan and kept me informed on every aspect of what I needed to do or look forward to, etc. She was very knowledgable and friendly and courtesy. It was a great experience all in all."

Definitely recommend them

"The whole experience from start to finish was seamless. I would definitely recommend them to anyone who is planning to refinance or purchase their home. Thanks Pennymac Team"

Advocate for excellence

"David was very knowledgeable and I felt he was an advocate for excellence who worked on my behalf as a customer. Karl listened to my concerns and quickly rectified any issue that occurred. They were both great."

Pleasant and patient

"Having never refinanced a home before, this was a learning process for me. Everyone that I came in contact with regarding this transaction was professional, very pleasant and patient with me and took the time to explain each process. They made me feel very comfortable."

Painless and effortless

"The over all experience was great. They make it easy for me to understand all the terms and how the whole process goes. The way it was handled was painless and effortless. Thank you all, especially to Karen Flores, our loan officer."

Outstanding customer service

"Loan terms and expectations were clearly communicated and closing was completed prior to expected time frame. Outstanding customer service!!"

Love the service

"Love the service, the team was very helpful in eve way Answered all my questions I really appreciate how easy they made it feel for me."

Headache free process

"My experience with PennyMac has been a smooth and headache free process. I would like to thank all agents who assisted with our refinance especially Ben Wharton, everyone was so helpful. I will recommend this company to my friends and family!"

Explained everything very clearly

"I really enjoyed working with Owen. He explained everything very clearly and was always very prompt in returning my calls. In every interaction I had with him, I feel he was doing his very best to facilitate my needs."

Amazingly fast

"Excellent customer service and knowledge of everyone involved. Also, the speed was amazingly fast and closed ahead of projected timeframe. Thank you all."

Super helpful and very patient

"From initial contact through closing, all agents were super helpful and very patient, never making me feel rushed or forced to make certain decisions."

Proactive and responsive

"Andrew was very proactive and responsive. Having been through this process a number of times over decades, I rate him at the top of the list of loan officers I've worked with. I appreciate his professionalism and his customer service expertise!"

Patience and friendliness

"John and Jesus were a pleasure to work with. Both took the time to answer any questions we had with patience and friendliness."

I was kept updated

"There was never any unexpected questions or requests. I was kept updated through out the entire process. I truly appreciate all the people and the time involved for a smooth closing. Thank you"

Highly recommended

"Nicholas was personable amd competent, an effective communicator, and all of my expectations were met or exceeded. Highly recommended."

Very responsive

"Tom was very responsive to my needs. He worked with me to find the best loan possible. Whenever I called or emailed he responded almost immediately to my questions. I will definitely work with Penny MAC for future loans after my positive experience with Tom. He was outstanding"

Great Experience

"Nathan Lehmer was great. The refi went very smoothly. There were no surprises and the loan ended up closing earlier than expect. Great experience."

Communication was amazing

"The overall service and communication was amazing. Anything I needed help with, was quickly addressed. Everyone phone call I made was picked up. Every email I sent was replied to. They worked with me multiple times to get various things done."

Communicated clearly

"Loan closed when expected, document request was minimal and communicated clearly. Easiest, smoothest loan close from start to finish"

Very happy

"All i can say is everything went smooth from the start of the loan process to the end very happy thank you so much for all your help."

Great to work with

"Georgory was awesome. I had just refinanced with you and realized I should've done a shorter loan and he worked with me to figure out the potential savings, get me approved and was just great to work with."

Great cusotmer service

"Great customer service. I was informed of each step of the refi process each step of the way. Would definitely recommend PennyMac, especially Benedick Magcalas - superb service!"

Extremely helpful

"Daniel Vera and Sandra Benavidez were extremely helpful and worked with me closely to fund my loan. Thank you both so much for your work. I plan to work them both in the future and refer them to my network."

Expert at every level

"Edward Will Taylor is expert at every level and phase of the the refi process it was His Knowledge that made a difficult situation easy Thank You and God Bless Will Taylor and Pennymac"

Very stress free

"We worked with Shannon Vaughn and Mona Cleghorn and had a great experience with both. They answered all of our questions and walked us through the entire process making it very stress-free."

Very professional

"The team was very professional and answered all of my questions about various offers and approaches for my VA IRRRL application. I will be happy to work with them again when loan rates are favorable. Thanks!"

Professionalism was at its finest

"Andrew Mortensen and Mr Benavitez made this Process thorough and very simple!! Updates were made weekly or when necessary. Professionalism was at its finest with these Gentlemen. Even when they were unavailable, Customer Support was Impeccable. Glad I chose to stay with PennyMac to handle my Re-Fi"