Customer Reviews & Testimonials – Page 13

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Pleasant and professionally performed

"This is the 2nd time working with Jason and Pennymac. Both times the experience was pleasant and professionally performed. Thank you! David & L.R."

Offered the best product for me

"David and Linda were both great to work with. Both listened to what i needed and offered the best product for me. They took care of the loan from beginning to end and answered all questions i had quickly and effectively. Thanks,"

My overall expeience is what made me stay

"The friendliness, accuracy, and my overall experience is what made me stay with Penny Mac. I had lots of offers to finance my home with other companies, I just like the way William treated me."

Highly impressed

"PennyMac made the entire process effortless when we opted for the VA streamline refinance. It could not have been easier or more pleasant. We were highly impressed!"

Extremely thorough

"Eric Lewis was extremely thorough with his communication with me. He was easy to talk with and provided answers to my questions in a timely and accurate manner. Eric is very knowledgeable and very good at his job."

Easy and fast process

"Easy and fast process. Everything was explained thoroughly and no false promises or expectations created. Overall a great easy and painless experience."

Clear and simple

"From start to finish, the process was clear and simple. All questions were promptly answered. Someone periodically updated and keep me informed of how things were progressing. Painless"

Wonderful and pleasant

"My m.a.c. team was the best; I wish all PennyMac customers could have My, Luz, and Miko working for them; I have no doubt their service and experience would be as wonderful and pleasant as my own."

Responsive to any questions

"Nick and his team were great to work with. Their communication at every step made it so I never questioned what was going on with my refi and they were responsive to any questions I had."

Quick, clear and detailed

"Was quick, clear and detailed with minimal effort on my end to get things done. Arthur and his team moved fast and efficiently and was clear on everything"

PennyMac is great

"PennyMac is great! My loan was sold to them in 2012 and have used them for 2 separate transactions. If I need another home loan or financing Penny mac will be my first choice."

Exceeded my expectations

"Quick turnaround, and Shante Viamontes was awesome very thorough about the process. The fact that PennyMac was able to retain me as a customer exceeded my expectations by being able to match another lender that we were originally going to go with. Thank you"

Very friendly

"All your loan specialists where very friendly and knowledgeable. And whenever I called with a question, they called right back and addressed my questions."

Timely and easy

"Jason was the utmost professional at all times with me on the phone. I can't tell you how timely and easy it was to refinance with Pennymac. It was a pleasure working with Jason and his staff!"

Quick and done accurately

"The process was quick and done accurately. They were able to get me approved with less interest rate and down than competitors. Very happy"

Fantastic to work with

"Randall was fantastic to work with! He explained everything to me and was always willing to answer my questions. If I called, he called back right away. And, I appreciated his friendly, funny personality. I would recommend working with Randall and PennyMac to any of my friends!"

Could not have been easier

"Could not have been easier. The whole process was a dream. Thank you for making this process so simple for me. Looking forward to the next time."

Extremely helpful and communicative

"Josh Benavidez was extremely helpful and communicative from start to finish. I'd promote him or give him a bonus if I were his boss... just sayin."

Everything evolves around understanding

"Communication, everything evolves around understanding the person you are working with. The communication between the Team and I was constant and clear."

Amazing staff

"Kyle Yu, Elvin Marshall and Nicholas Batten were very professional and always there when I needed, I want to congratulate them for a wonderful job during the whole process! Amazing staff!!"

Went above and beyond

"John went above and beyond to make sure we understood all of our options. Whenever I had a question, he would get right back to me. He made this whole process very easy for us."

Very attentive

"Rueben was very attentive to our needs and questions. Leticia helped the paperwork process go smoothly. We were always informed of the steps throughout the loan process."

Great asset

"Mr. Damon Johnson is a great asset to your company and should be promoted to a higher position, thank you Damon God bless you."

Communication was great

"The communication was great. I never had to wait long to receive responses to my questions. Cheere and Bayle were both great to work with."

Very Happy

"I am Michael the co-owner and have a lot of stress in my life and a lot of offers about refi, but I told Dan we should stick with PennyMac and he completely agreed. We are very happy we did!!"

So fast and easy

"I was so happy with the whole refinance experience. It was so fast and easy. Jason Pliska was so helpful and explained everything very well. I have already recommended Penny Mac to my friends and family."

Blew my mind

"Elizabeth is one of your greatest assets. She help me to get a rate that blew my mind,and the time it took to complete was unbelievable. Thank you for hiring Elizabeth and thanks for this loan."

A pleasure to work with them

"Was an easy refi with the mac team on there game never had to ask what the status was they were always keeping me updated on the status of anything if it were needed. A pleasure to work with them "

Thank you so much

"i can't thank laura & mantell enough for making all of this possible and helping keep my home i grew up in. THANK YOU SO MUCH !!!"

Never had to wonder

"Pennymac made it very easy for me to Refinance my home. They kept ime informed. Never had to wonder what's going on. Great job guys. Thank you!"

Friendly and understanding of all my needs

"My Pennymac team was very helpful, my questions were answered in a timely manner, the team was very friendly and understanding of my needs. It was such an easy process not as stressful as I thought it would have been! It was a great experience!"

Extremely honest

"Oscar was really good! He was always available for questions. He called when he said he would. He was patient and explained things well without becoming frustrated. He was helpful and feel like he was extremely honest. :) Very happy with his service!"


"The overall knowledge, experience, patience of all whom had a part of the process as well as everyone's goal to assist on any questions that arose and their speediness to address all concerns"

Move forward without a lot of delay

"Well the one thing is we didn't have to submit the same documents over and over which made the loan process able to move forward without a lot of delay."

I definitely would recommend them

"Everyone that worked on my loan was great. The time frame was when I was told and, they understood my situation. My closing numbers were just as I was told in beginning, some of it even better. I definitely would recommend them. A shout out to Andrew Simmons and Luz Ortiz."

I felt comfortable the entire time

"Moe was concerned about what was the best way to refi that would benefit me and my family the best. Moe answered my questions promptly. I felt comfortable the entire time during the refi process. Thanks again for all your help!"

Excellent work

"Process was really fast n simple, Carmelita was really helpful with replying my email asap! She is a hard worker make sure I was informed. Thank you again for the excellent work!!"

Very knowledgebale

"Billy gave Great customer services and always returned all e-mails and phone calls promptly very knowledgeable about the process of our Refinance. It was a pleasure working with Billy. He was awesome! I would like to thank the whole Penny Mac Team. Thank you "

Quick and easy

"The process was very quick and easy. We received calls with updates often and that was appreciated. Everyone we spoke with was friendly and very helpful."

Pleasing and caring

"The service I received was pleasing and caring. Everyone down to the notary were so kind. I appreciate that kind of service."

PennyMac met our expectations

"Everything went exactly the way it was explained to us! The VA IRRL is a great option for home buyers and PennyMac met our expectations!"

Great communication

"There was great communication. We were kept updated on process. Our questions were answered quickly. Overall best experience with mortgage loan ever."

Fast refinance

"PennyMac has assisted me with not only alternative payment processes ( bi-weekly) but with the fast re-finance of my VA home due to my divorce and court settlement agreement!"

Very patient

"Nichole was great, I never felt left out of the loop. Even when I called with more questions she was very patient with me and took the time to make sure I understood everything completely. She definitely put me at ease with the process. "

Very nice and knowledgeble

"Marcel was very nice and knowledgeable about the loan. He made everything very easy and explained everything in a way that I could understand it. It was a pleasure working with him."

Very helpful and patient

"Arin and Janelle were very helpful and patient. I was grateful to have their expertise on my side as the real estate agents were less than satisfactory. Arin and Janelle provided a great sense of security and kept everything moving forward to close."

Related to my personal needs

"The whole mac team was great. Simplest and smoothest process I have been apart of with a home loan. Greg was extremely professional and related to my personal needs listening through the process. Thank you!"

Questions answered quickly

"It was great. Questions answered quickly and the loan was exactly what I was looking for. I thought the fees were too high but overall it was okay"


"Emma was professional, explained the process clearly and responded promptly with correspondence. A great experience that went much more smoothly than I initially expected. Thank you!"

Process was smooth and fast

"Everyone from beginning to the end was helpful and friendly. The process was smooth and fast. There was only one document that was not correct but it was not an issue. I have used PennyMac a couple of time now and have always had a good experience."