Customer Reviews & Testimonials – Page 12

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Very caring and understanding

"Joshua Leatherman was very caring and understanding. He moved mountains to get me a loan that would best suit me and save me some money. He's very professional and I highly recommend him. Thank you, Joshua."

Second to none

"David Kelly was great. Joaquin Campos was also great. The service and responsiveness I got from them was second to none. They both need raises."

Respectful and expeditious

"Everyone I dealt with by phone and email was personable, knowledgeable, respectful and expeditious. It was a pleasant experience."

Pleasure to work with

"Everything was done systematically!!! They made the whole process very clear, very helpful, and just a pleasure to work with ....The people involved were just awesome!"

PennyMac is a great company

"Ever thing was done so fast, it was amazing. From first contact until a Penny Mac person came to my house for me to sign papers. This entire process took four weeks. Penny Mac is a great company. Bill"

Patient and very understanding

"Eric was patient and very understanding about the circumstances that I explained to him. He was able to keep us in the payment bracket that we wanted to be in. I appreciate the time and effort he put into our refinance."

Keep up the good work

"All Personnel involved in the loan We're very professional. I would continue to look to Penny Mac and it's team for further guidance and Financial closures. Keep up the good work team and thank you."


"I have never had a more pleasant phone conversation with anyone ever for business purposes. Nikki made me feel like the most important person that PennyMac has as a client. She was fantastic."

Entire process was great

"The entire process was great and was clearly communicated. The Team did a great job in getting all the required tasks completed quickly. Great job!!"

Easiest refi I've ever done

"This was so simple, the team, and especially Amir, did a great job letting me know exactly what to do, and when. It was the easiest refi I've ever done."

Able to adapt quickly

"I did a refinance and I am in the banking industry, so I kinda knew what was expected however Jason kept a slow pace at first but was able to adapt quickly to the pace at which I was able to complete things."

Would definitely use them again

"The PennyMac team was very helpful on my refinance from beginning to end! I would definitely use them again and recommend them to my friends and family."

Wonderful job

"The timing for refinancing of my mortgage could not have come at a better time thanks to Penney Mac and miss Angel Potts and Erica Sanchez the team at Penney Mac did a wonderful job"

Well informed personnel

"PennyMac made it easy to refinance. Professional, well informed personnel, pleasant and always willing to assist. Great experience."

Very simple and stress free

"Gabriel communicated everything we should expect and helped guide us through the process. It was truly very simple and stress free. Quick, easy and a pleasure to work with!"

Very clear communication

"Very clear communication. Jason took interest in what I was looking to get from my refinancing and suggested better alternatives to my original plans. He also took care to get the best offer for me which I greatly appreciate."

PennyMac is great

"PennyMac is great. They were the only lender that made it possible under my circumstances to take advantage of a the FHA streamline refi."

Knowledgeable, courteous and efficient

"Loan Officer, Jerold Jackson, was very knowledgeable, courteous and efficient with the refinance of my loan. The underwriting review was done quickly and, I closed three after the initial application. Best of all - I was able to obtain a lore APR!"

I recommend to all my friends

"Great job PennyMac loan I recommend to all my friends and Thanks very much to Kyle Vu I appreciate all your help and explain a lots stuffs you are a hard worker and the closing was in very short time Thanks again you are a great loan officer. "

Explained the process thoroughly

"Everyone at PennyMac was so helpful throughout the whole loan process. I was never confused or unsure about anything because Ben explained the process thoroughly. Thanks again!!"

Always patient

"I made several phone calls to Amir and he was always patient with me and quick to answer all my questions. He make the entire process easy."

A job well done

"Wow! so amazed how fast and smooth our refinance went! Katherine Smith and our m.a.c team were very knowledgeable and were always available to all out questions and concerns. Thank you guys so much for a job well done !!!"

Very Efficient

"Adding my wife was easy, the rate we were refinanced was favorable and the entire process was very smooth. It was very efficient and didn't require a lot of energy from our end. Having a notary come to our home was the icing on the cake!"

I enjoyed my experience

"I had a great and friendly experience with the process. Some days involved many phone calls, emails and faxes but we got it all done. I enjoyed my experience and was pleasantly surprised. Thank you for your time and having such a great company and excellent support people."

Great to work with

"Gene and the team were great to work with. It took a little longer than expected due to the timing of my home owners insurance policy annual renewal, but that is outside the control of either party here."

Easiest part of my selling and buying experience

"Absolutely the best loan process I could have had. Rovic got the ball rolling and it turned out to be the easiest part of my selling and buying experience. Keep up the great work!"

Communication was excellent

"It was a pleasure working with Joaquin. He took the time to walk us through parts of the process we did not fully grasp. Communication was excellent. "


"The process was so quick and easy. I never knew I could refinance that easily! Thanks for making it painless and answering all of my questions up front!"

Very responsive

"My rep was very responsive to any and all my questions and I felt he went out of his way to ensure that my questions were answered."

Very knowledgeable

"Closing was fast and less hassle. Eric was very knowledgeable and answered my questions many times. I appreciate his experience and taking his time to educate me. Thank you."

Love that everything is online

"Easy and quick. Every question had was explained. We have used Josh two times now and he's been very helpful!! Love that everything is online too. Also, every time I call my questions are answered."

Higly recommend this company

"Everyone I spoke with on the phone were pleasant and helpful. Took there time to explain all details. I would highly recommend this company."

Fast, courteous, and friendly service

"Fast, courteous, and friendly service from Mr. Taylor. Consistent communications/updates and quick responses from Ms. Doolittle."

Educated us every step of the way

"Dominic Cifarelli was excellent. He communicated all expectations very clearly. He educated us every step of the way. I will continue to recommend him to anyone that needs a loan officer. Thank you Dominic."

Respond quickly

"Anytime I had any questions, the representative would respond quickly and made sure I understood the answers and made sure they had answered all my questions."

Prompt and precise

"Andrew Mortenson was nothing short of fantastic at handling my refinancing loan. Very clear, prompt, and precise all the way through the process"

Loan processed very quickly

"Eric was a pleasure to work with. He was very helpful in explaining things and getting the ball rolling. The loan was processed very quickly and we appreciate it."

Great to work with

"Chris was great to work with. He was the only reason that I stayed with PennyMac. Thank you for being competitive in the current market we are in."

Excellent customer service

"Chris and stephanie were great. They always returned my calls immediately. Both answered any questions I had, and explained to me if I didn't understand correctly. They are both excellent customer service representatives. PennyMac has some good people working for them."

Communication was great

"The communication was great and the time it took to process was wonderful. The only thing that I questioned was my online documents showed a lower amount in my mortgage then what was presented at signing. I will be in contact just to get better clarification. Overall, wonderful experience."

Fastest and smoothest closing

"This was the fastest and smoothest closing I have ever experienced. Being able to it without having to leave my home was new and convenient for me. Jerry and his team kept me apprised of where the process was and made sure I was informed of what was going on. A great experience"

Bravo all around

"It began with Bailey Greene, our initial loan officer who was amazing and basically set the tone for the whole experience which lead to Craig closing everything up for us. Bravo all around..."

Stress free

"The knowledge and professionalism of all associates involve was above my expectations. One of the best, stress free transaction I experience. Thanks"

Saved me some money

"You took your time with me you help me though the whole deal and most of all you saved me some money that main part I love thank you for your services Joshua."

Professional, straightforward, knowledgeable

"All representatives of PennyMac were professional, straightforward, knowledgeable, easy to communicate with and did not say something and mean something else. Billy and My'Esha were very pleasant to talk with."

Made sure I understood the process

"It was just an easy process. Everything was explained by the Loan Officer and everyone i dealt with. They made sure i understood the process."

Great refinancing experience

"Great refinancing experience. Better rate than 3 other quotes and closed more than 10 days earlier than originally estimated."

Easy to work with

"PennyMac has always been easy to work with. David Kelly was professional, expedient and accurate throughout my refi process. Thanks, keep up the good work!"

We are very pleased

"Jerrold provided the most professional customer service, with knowledgeability and smoothness to boot! We are very pleased with the process and results."

Quick turn around

"Reyna was very helpful in getting my refinance squared about quickly. We greatly appreciate all the help and the quick turn around!"