Customer Reviews & Testimonials – Page 12
Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.
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A pleasure doing business
"Aaron Baca was tremendously helpful, friendly and courteous. It was a pleasure doing business with him."
I love the web portal
"The refinancing went very smooth and I love the web portal. It was super easy submitting documents and very secure. Thank you PennyMac for getting through this loan process with ease!"
"As a disabled veteran, finding lenders that are knowledgeable in the VA loan process is extremely difficult. The staff here are very knowledgeable in that process and made it run smoothly."
Not just there to sell the loan
"The loan officer who took my application was very friendly and professional. He kept me updated on the loan process. When we spoke on the phone, he was very kind and made small talk about weekend plans, weather, and kids. It was really nice to talk to someone who wasn't there just to sell the loan."
Easiest process I have dealt with
"It was the easiest process I have dealt with. There was no additional documents needed and the closing was extremely fast. Thank you."
Kept us informed every step of the way
"Our loan processor and his entire team kept us informed every step of the way. We felt like they were truly walking through the process with us rather than shuffling is through! My Loan Officers were genuine and personal. Their positive attitude was key as they kept us encouraged throughout the ups and downs of the loan process. We cannot express with words our gratitude for this team!"
The streamline program is the best
"Working with my loan officer made my experience great, and the streamline program your company offers is the best. Everything was done effectively and seamlessly."
A very pleasant experience
"I was hesitant about the refinance process; however from the very first contact with PennyMac, I was confident I had made the right decision. I didn't feel pressured throughout the entire process. The refinance was a seamless effort and everyone was very professional. I appreciate the patience, professionalism, knowledge and customer care that I received from the PennyMac team. Thanks for making what I thought was a tough decision a very pleasant experience."
Superior customer service
"I was extremely satisfied with my overall experience with both my loan officer and processor. My loan processor was, without question, the most helpful, courteous and efficient representative from any company I have worked with. I always received a prompt response and he kept my fully informed during the entire process. I feel he went above and beyond, superior customer service."
I will definitely recommend John and PennyMac
"It was an absolute pleasure talking with John Fayad who was always so courteous and very professional! I will definitely recommend John and PennyMac."
PennyMac earned my trust and loyalty
"I was contact by PennyMac about a chance to lower my rate. I had never experience a business willing to put the customer savings over their own. I appreciate it, and feel they have earned my trust and loyalty."
No interest in leaving the PennyMac family
"Thank you so much for being courteous, respectful and patient being that I was a bit clueless of the process. I received a card from my loan officer congratulating me on closing, which added a personal touch. I have no interest in leaving the PennyMac family!"
The process was very fast and simple
"The process was very fast and simple. I was notified of the majority of documents up front and given plenty of time to provide them."
The most organized, efficient and pleasant group of people to work with
"I have done an IRRRL previously and this was by far by the most organized, efficient and pleasant group of people to work with. I will DEFINITELY recommend PennyMac!"
Knowledgeable and thorough
"My refinance loan was handled in a prompt, professional manner. The notary who was sent to my home was extremely knowledgeable and extremely thorough. I would highly recommend your company to anyone who is considering a cash out refinance."
What an easy, quick and effective process
"What an easy, quick and effective process. It was smooth and effortless, and the notary even came to our home. I would recommend this service to any and every one. Thank you so very much."
Thank you for making my refinance easy!
"Kudos to PennyMac for reducing the time of my loan while making a payment that is still manageable. I had received several phone calls and information in the mail but I thought it was too good to be true. Thank you for making my refinance easy!"
Painless and quick process
"Jason Watson and Kathy Hill made this the most painless and quick process possible. It was very nice to have two such knowledgeable people helping me and my wife through the process. I can't say enough good things about them."
I would highly recommend PennyMac
"Everyone that was involved with this entire process were very professional and curious. Thank you for getting me what I needed and what I was looking for. I would highly recommend PennyMac and the loan agent and processor to anyone I knew looking or reaching out for help and assistance."
I will recommend PennyMac to my friends and family
"I have to say that our loan officer was knowledgeable and confident in what he was doing. He went the extra mile to help me go through this refinance. I had a great experience would do it 10 times over. I will recommend PennyMac to my friends and family."
Easiest and quickest home loan I have ever done
"All involved were professional and courteous. Easiest and quickest home loan I have ever done. I will never switch from PennyMac and will always recommend to others! I never thought I would have anything positive to say about getting a mortgage, but PennyMac changed that!"
Kind, patient and courteous
"Leo went above and beyond to help me out with my loan. With all my questions, he was very kind, patient and courteous. He explained everything in detail and I am very glad he was assigned to my loan."
Exceptional service at every stage
"It was very easy and used the least amount of effort to refinance. I'd recommend it to anyone! Thanks for all your help."
Employees went above and beyond
"Derwin Sean Rogers and Linda Harris were both excellent to deal with. I would recommend them to anyone. You have two excellent employees and they both went above and beyond what I expected. Thank you so much."
Top quality and very professional
"Everyone I dealt with at your company was top quality and very professional! You should be proud to have them on your team! They represented your company well!!"
It was a pleasure doing business
"Your company is a company I would recommend to friends and family no matter what business you were in. Your employees from start to finish were knowledgeable, professional and courteous. It was a pleasure doing business with people who actually listened to me and didn't try to force other things on me just to make a little more money. Thank you."
We would definitely refer our friends to PennyMac
"The process was made very easy. Everything was straight forward and done in a timely basis. Loan Officer and processor were available for any questions and promptly returned phone calls. We would definitely refer our friends to PennyMac."
Good Service makes a happy customer!
"I loved how I was promised to close on a certain day and how fast it took. The timeline I was given by Andrew and Jonathan was so on point and on target. I very pleased with the prompt and excellent customer service. Good Service makes a happy customer!"
Easy and efficient process
"The whole process was easy, efficient and everyone I had contact with during the process was great!"
My decision was stress free
"Everyone that was involved in my loan process was great. They were very knowledgeable and informed me of numerous options available to me. This made my decision stress free and confident. Thanks again."
Top notch customer service
"Just wanted to reaffirm that everyone involved with our loan gave top notch customer service. We are very pleased with the PennyMac."
Smooth and easy
"The entire process to refi my mortgage was smooth and easy. Loved the use of the portal to share information quickly and securely. My loan processor and loan officer were on top of everything and always super friendly and helpful."
"The team who worked on my loan did an outstanding job. The little 'Thank You' card I was sent was a very thoughtful touch. Nicely done!"
My experience with PennyMac has always been great
"My experience with PennyMac has always been great. I have felt from the beginning a deep sense of warmth and honesty through all phases of the transaction. Ryan was a pleasure to work with."
I would have done it sooner
"Everyone was wonderful during the process. I had put it off after thinking about doing the refi, but had I known how streamlined it would be, I would have done it sooner."
We were very pleased
"We were very pleased with the assistance from both the loan officer and loan processor. They were very professional as well as personable. They made, what could be an agonizing situation, turn out to be comfortable completing transactions by phone and internet."
Our experiences with PennyMac have only been positive to date
"Our experiences with PennyMac have only been positive to date. Refinancing our home mortgage was seamless from our application process through the closing. Not only were our Loan Officer and Processor efficient and pleasant, but our notary was a pleasure to work with at closing. We are looking forward to continuing our mortgage needs with PennyMac."
Best thing I've done this year!
"Everyone was great. My Refi contact helped me get the best deal possible. Everything went off without a hitch. Best thing I've done this year!"
Thanks for all of your help
"My loan officer Courtney Hawkins was very nice and very helpful with getting this all done and at the rate she quoted. I would refer and work with her again if we ever need another loan. Thanks for all of your help."
Painless experience in refinancing our home!
"Painless experience in refinancing our home! Anthony Trozera was our loan officer. He was extremely helpful and answered all my questions. He was on top of everything from start to finish. I also want to thank Kenia Espinoza, our processor. She was awesome though the entire process. She got things done fairly quickly and even when there was a bump in the road she moved forward and got things done on time! Thank you!"
More than just a loan number
"My loan officer was fantastic. He was knowledgeable and professional yet showed interest in my personal life as well. It made me feel as though I was more than just a loan number."
It was like talking with a friend.
"I really liked that the loan officer that I communicated with was very personable. It was like talking with a friend."
Impressed with their professionalism
"I just refinanced through PennyMac and have been extremely impressed with their professionalism, their suggestions, and their help throughout the process. I also appreciate their promptness in getting back to me with answers to questions. I would definitely recommend them and use them again!"
Anthony Torrente was awesome
"Anthony Torrente was awesome and I would be happy to have him help me in the future with loan issues. He truly is an asset to your company and, I believe should be acknowledged as a top employee."
Simply great to work with!
"Loan Officer, David Spalding, was exceptional. He gave me all the rate options upfront and was always prompt in returning my messages. He made sure that he was available throughout the refinancing process. He was simply great to work with!"
Easy online process
"Thank you PennyMac for making the online process so easy!"
I am very pleased with reduction of my VA mortgage payment
"I am very pleased with reduction of my VA mortgage payment, and how quick, professional and complete my PennyMac team was. This is a great Christmas present from PennyMac. I thank your representatives that I worked with who fought to complete the loan in a reasonable time frame. Please enjoy your Christmas Season for a job well done."
Kept us informed at every stage
"The 2 people that I want to compliment is Raffi Tomassian and Virginia Medina – they are exceptional people. They are hard workers and kept me and my husband informed on every step of our mortgage process. Your company is truly blessed to have them in your corner."
Very professional and proficient
"Both Raffi & Lucas were very professional & proficient. They also were extremely patient in explaining complex concepts foreign to my expertise. You are lucky to have them. The people I never spoke to, should also be commended for their help."
I will definitely suggest you to all my friends and family.
"I can't express how helpful all the people I talked to were. Refinancing is a complicated and confusing process. Every single person I talked to and dealt with were extremely knowledgeable. Thank you for all your help. I will definitely suggest you to all my friends and family."