Customer Reviews & Testimonials – Page 11

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve gotten from real PennyMac customers.

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Fantastic job

"Brian did a fantastic job keeping me updated throughout the process. I had many questions throughout the process and he was always willing to help me work through my questions to make sure that my first refinance experience was a pleasant one. Thank you for all your hard work Brian!"

Communication was excellent

"It was a very smooth process, everything was done alot faster than I expected. And most importantly communication was excellent. I knew exactly what was going on throughout the loan process"

"Basically everything from start to finish; from my initial questions and the completely saticfactorial answers right through the cordial presentations of the closing attorney. Freddie W."

Questions are answered promptly

"The whole Pennymac team works together. Everyone knows what is going on in the mortgage process. Questions are answered promptly. We have had three mortgages with Pennymac. I like that they never sell their loans to other companies."

Delight to work with

"Jeff Smith was a delight to work with. He explained the process but I must admit I am not a mortgage expert. He cleared up any questions I had up to closing."

Constant communication

"The constant communication between Tommy, myself and my spouse the the whole experience of buying a home for the first time so easy and less intimidating. Tommy was able to answer all my questions whenever I asked them and we greatly appreciated that!"

Personal and responsive experience

"My PennyMac loan officer provided a personal and responsive experience and frequent contact that helped with reminders during an extremely busy life of moving and completing paperwork"

Clarity, efficiency and genuine kindness

"Anthony Trozera at PennyMac was wonderful in every aspect: clarity, efficiency and genuine kindness. Recommend him to everyone!!"

Very easy

"Scott was extremely professional and timely. He made sure i had a clear understanding of the whole process and made everything very easy for me from start to finish. It was a pleasure working with you Scott!"

The communication made the process great

"I was called weekly to ensure everything was going smoothly. Any and all questions I had were answered promptly. The communication made the process great!"

Great deal of professional

"Everything was handled promptly with a great deal of professionalism. When I had a counter offer, he was very quick to respond in a very satisfactory way."

Extremely helpful

"Edith was extremely helpful in getting the loan handled and closing within time timeframe quoted. She is a great asset to your staff."

Extremely easy

"Owen was the best. He was very helpful and communicated very well. He made this whole progress extremely easy. I would'nt hesitate to recommend PennyMac!!!"

Excellent job

"Jason and Icenia did an excellent job, as did our closer, Candis. Jason was always available and had the answer to every question."


"The complete group of people from the person answering the phone to the closing was easy professional with no stress. I was updated daily on the status of the application. Closing was ahead of the estimated date which really was amazing."

Great to work with

"Letisia and Daniel were great to work with, very much appreciate them getting my loan in place and taken care of on time and correctly."

Friendly, patient and knowledgeable

"Susan was friendly, patient and knowledgeable. She made the process easy- clear expectations were set and I did minimal work towards the whole process. I have already recommended her to friends."

Simple and painless

"The whole process was just simple and painless! I received an email almost every day letting me know the progress. I really appreciated that."


"As I am not too computer literate, patience in walking me through steps of the process. Doing this on line was convenient and having notary come to house also was convenient."

Wonderful job

"My experience was great. Brian did a wonderful job and was so helpful. I really appreciate all his hard work on my refinance."

Very helpful

"David and Vanessa were both very helpful and were always working to ensure I had the best deal available. Thanks to two great representatives of your company!"

Such a blessing

"Ruben was such a blessing and a huge help during this process of buying my first home!! Thankful for him and PennyMac for helping make this happen!"

Extremely easy to work with

"The Pennymac team was extremely easy to work with. I would highly recommend Pennymac to any first time home buyer or anyone looking to refinance their current mortgage."

Easiest home loan experience yet

"Best and easiest home loan experience yet. Thank you David Merzian and Alvaro Vaca and the entire MAC Team for making the home buying process less stressful. We would recommend you guys to anyone."

PennyMac made everything easy

"The loan process was easily completed. Prompt responses were given to my questions and I was reached out to more than once to see if I had any questions. The loan closed before the given timeframe and PennyMac made everything easy."


"Rovic made this experience painless as possible. Although there were some miscommunication from time-to-time with the loan processing team, I was able to call him and he would rectify the situation. Overall, great interpersonal skills and very knowledgeable!"

Very well executed

"From the very first phone call, to the closing itself everything was precisely explained. Follow up calls were frequent and helpful. I knew where things stood throughout the entire process. Very well executed!! "

Seamless process

"I began by looking at other companies to refinance my mortgage and decided to go ahead and reach out to Penny Mac who I currently had my mortgage with. And boy am I glad I did, it was a great and seamless process."

Professional and Knowledgeable

"Professional and knowledgeable people who care about helping you finance your house in a timely manner with great attention to detail and current market conditions."

Very smooth transition

"Everything was a very smooth transition! I felt all my questions were answered clearly! I was surprised with a few things at closing, but was able to understand the reasons for certain things very quickly"


"Joshua Kelman made the process pleasant and was so informative of what to expect. Anytime we had questions he was eager to answer and made us feel more at ease. The experience from beginning to end was great and would recommend PennyMac to my family and friends."

Great to work with

"Thomas Palacios Was great to work with, he explained everything so that there was no unknowns. He was always very quick to get back to me when I called him and left a message."

Best way to go

"Over the years, we have dealt with many mortgage companies. PennyMac was, by far, the most professional & customer oriented. If you need a mortgage they are the best way to go."

Stress free

"This was a stress free refinance. They went above and beyond to meet us out of town for our closing due to us being on vacation."

Professional and courteous

"Very professional and courteous and knowlegeable service. Always available for questions and prompt return phone calls... Thank you C.T.C. "

Process was easy

"Eric was great...process was easy and exactly as he presented...actually turned out a little better and I'm getting a check back instead of paying a little nominal amount."

Flawless, seamless process

"Flawless, seamless process that required very little effort on my part! Of course you get what you pay for, but I'm very pleased with PennyMac."

Fast and painless

"It was fast and painless. If I had a question and called or emailed, someone was back with me quickly and was willing to discuss or assist in any way. I will be referring a friend who is ready to refinance her home. Thank you!"

Excellent service

"Excellent service. Penny Mac made our VA IRRL a breeze. Prompt responses and convenient closing on our schedule. Competitive rates and closed sooner than expected. Glad we stayed with Penny Mac!"

Very professional

"Everything since day one was what was promised and said it was Gona be. Every time I would leave message regarding questions to loan He would call me back on the same day!!! Very professional and attent."

Smooth and efficient

"From start to finish my VA refinance with PennyMac was smooth and efficient. Very good customer service and updates on the entire process. Bert"

Really went after it

"The whole experience was simple. Joshua was very professional and always happy to answer all my questions. He really went after it. Never expressed any negativity at all."

Explained everything

"David and Miranda explained everything, answered all our questions which there were plenty and kept us updated of any delays in the process"

Your team really came through

"From the first phone call to the signing at the end, it was the the best refinance we have ever done. The ability to do much of it online really contributed to our whole experience. Thanks a lot, Abdul. You and your team really came through."

Regular communication

"I appreciated getting regular communication about the update of my loan application. Also, I was always treated respectfully and my questions were always answered thoroughly."

Fantastic experience

"Matthew did a great job. He was very informative and on top of everything. He was able to answer all of my questions quickly and promptly returns email and calls. This was a fantastic experience and we closed earlier than we expected."

Extremely painless

"Extremely painless refinancing. Terrance was exceptional explanation from the get go. Everything he said the first day we talked happened just the way he said. Nichole was extremely helpful and was ok top of things. Always answered the phone and was very prompt on all request."

We are proud to remain part of the PennyMac family

"We were already with PennyMac and while we did obtain several other quotes to refi our loan, PennyMac was once again the best! We loved working with Scott Coughlin and the PennyMac processing team! It was a seamless process and we are proud to remain part of the PennyMac family!"

Very professional

"Chris Franklin and Joaquin Campos are very professional and they help me through the whole process and fulfill my requests and expectations. Thanks so much team."

Very pleasant to work with

"Jason made himself available and was very prompt in returning emails. He also wanted to keep me as a client and worked hard to do so in a competitive industry. The whole team communicated promptly and was very pleasant to work with!"