Frequently Asked Questions (FAQs)
Get fast answers to most of your questions. You can also use the search tool at the top of the page to find answers quickly.
general
- How is the interest calculated on an Adjustable Rate Mortgage (ARM) Loan? What is an Index, margin, and how is it relavent to Adjustable Rate Mortgage loans?
- What are the Terms & Conditions for Better Rate Guarantee?
- What are the Terms & Conditions for Close On Time Guarantee?
- What is an ARM Adjustment Period?
- What is an Adjustable Rate Mortgage or ARM Loan?
- See All
loan transfer
- Do I need to contact my insurance company about the transfer?
- Do any terms of my loan change when my loan is transferred to a new owner or servicer?
- I currently make my payment through a bill pay service. What do I need to do?
- I have my tax and insurance payments currently impounded. Will this continue after the transfer?
- I have optional insurance products on my mortgage. Will this transfer?
- See All
mortgage relief & assistance
- Are lenders required to perform an escrow analysis when completing a Loan Modification?
- Are there any fees associated with a loan modification?
- How may a repayment plan affect my credit?
- I've made all my payments during the trial period; what happens next?
- May a lender include late charges in the Loan Modification?
- See All
my account
- How can I change my password?
- How can I get a copy of my loan documents?
- How can I request a payoff statement?
- How can I send correspondence or provide feedback to PennyMac about my customer experience?
- How do I add other loans that I have with PennyMac to my login account?
- See All
my application
- Can I upload documents?
- Do I need a separate login?
- How does having a m.a.c team benefit me?
- If I completed my app over the phone, can I still log in to m.a.c?
- What is m.a.c?
- See All
payments & billing
- Can I make my payment with a credit card?
- Can I set up a repeating payment from my bill pay service that will ensure funds are processed in accordance with my intentions?
- Do I have the option to make extra principal payments, and what is the benefit?
- How can I change my bank account number for my PennyMac AutoPay Monthly?
- How can I change the draft date on my Automatic Payments?
- See All
taxes & insurance
- Am I responsible to pay a Supplemental Tax Bill?
- Can I request PMI cancellation based on my property's current value?
- How can I file a property claim if my insurance is escrowed?
- How can I keep track of payments made to my escrow account?
- How can I let PennyMac know that I qualify for homestead exemption?
- See All