Customer Reviews and Testimonials - Page 4


Courteous and knowledgeable professionals

My experience was extremely pleasant and informative. They were all courteous and knowledgeable professionals. Job well done!

Carol P.
Cibolo, TX
March 16,2016

He made everything stress free

Orlando Cassara was extremely helpful and professional throughout our refinance process. He made everything stress free and I was very confident that we were in good hands. Thank you, Orlando!

Eric D.
Kelseyville, CA
March 16,2016

No nonsense and down to earth attitude

I really appreciated the no-nonsense, yet down to earth attitude of all the people who helped me with my loan. From the beginning to the end even down to the notary, everyone was kind and professional.

Zachary W.
San Antonio, TX
March 16,2016

Great customer service

Great customer service! Keep up the good work.

Zachary W.
San Antonio, TX
March 16,2016

Appreciate the constant communication and professionalism

My wife and I were extremely satisfied with the process. I have been an underwriter for over 15 years and my wife used to be a processor. We know how lengthy and difficult refinancing can be. We truly appreciate the constant communication, the professionalism they showed at all times and overall how quickly we could sign. We know streamlines are considered easy loans; however, they made it even easier. Keep up the good job.

Cesar H.
Eagan, MN
March 16,2016

Fastest and easiest refi

This was by far the fastest and easiest refi I have ever done!

Sheri H.
Helmetta, NJ
February 27,2016

It was like doing business with an old friend

Billy and his Team were great! It was like doing business with an old friend!

Morton H.
Plumas Lake, CA
February 26,2016

My interaction with the PennyMac staff was very positive

My interaction with the loan officer and PennyMac staff was very positive. The online app process worked really well and was very convenient.

Robert C.
San Jose, CA
February 3,2016

Always willing to assist when needed

PennyMac did a great job assisting us through the whole refinance process. They answered questions appropriately and were always willing to assist when needed.

Shelley F.
Portage, MI
February 3,2016

Everything went smoothly!

Wonderful Experience with Jessica & Roxanna. Everything went smoothly! Great experience!

Tisha S.
Owing Mills, MD
February 3,2016

A+ to both!

Gene and Tonya were great! A+ to both!

William T.
Mission Viejo, CA
February 2,2016

He explained things to me so that I could understand

I want to give a shout out to Terrance Smith. I am clueless about the mortgage process, and he explained things to me so that I could understand. He promptly contacted me when requested and addressed all concerns.

Paul S.
Tiverton, RI
February 2,2016

Everything went exactly as they said it would

Appreciate the services of both the Loan Officer and Processor. Everything went exactly as they said it would. Thanks.

Philip S.
Fairview, OR
February 2,2016

He sent me a thank you card

He was very informative and always answered my emails. He also sent me a thank you card

Wayne M.
Rancho Cordova, CA
February 2,2016

She was very empathetic throughout the loan process

My loan processor was Tonya Wilson. I highly recommend her to anyone who is looking for loan documents to be processed effectively and expeditiously. Tonya was very empathetic throughout the loan process. She was always very helpful in resolving questions and issues. She has an outstanding attitude and is a very valuable asset to anyone she represents.

Ray B.
Canby, OR
February 2,2016

I would recommend this company to anyone!

Russ was very informative and wonderful to take me through this process. My phone calls were always returned promptly. I would recommend this company to anyone!

Andrea R.
Carmel, IN
February 2,2016

I would recommend PennyMac to family and friends

The employees were fantastic, and the whole process went so smoothly. I would without a doubt recommend PennyMac to family and friends.

Veronica R.
Spanaway, WA
February 2,2016

Very professional, real, and genuine

Very professional, real and genuine. PennyMac was most interested in what was best for us rather than what our desires were. We are very grateful, and this gave us a safe trust in their intentions.

Joseph R.
Dawsonville, GA
February 2,2016

I feel confident about our mortgage

Without exception, all PennyMac people I interacted with made me feel confident about our mortgage.

Joseph R.
Dawsonville, GA
February 2,2016

They were knowledgeable, professional, and friendly

Who would have thought refinancing a home loan would be an enjoyable experience? That's exactly what I discovered when working with the PennyMac team from Moorpark. They did a great job with keeping me informed and how to use the online tools. They were knowledgeable, professional and friendly.

Roger F.
Murrieta, CA
February 2,2016

Friendly service

Friendly service! This was my first home purchase and everything went much smoother than I expected. Bravo!

Peter W.
Thousand Oaks, CA
February 1,2016

Very pleasant and easy process

I really appreciated Clayton's knowledge and hard work. He made the process very pleasant and easy.

Margaret S.
Marthasville, MO
February 1,2016

I would absolutely use PennyMac company again

If I had to do this again, I would absolutely use PennyMac. It was fast and easy because of the loan officers.

Michael M.
Royal Palm Beach, FL
February 1,2016

PennyMac came through

Terrence Smith quickly responded to problems with documentation, and explained the loan process. The loan granting process is obviously a complex process, and by and large PennyMac came through and made the process almost painless.

Steven J.
Salinas, CA
January 14,2016

Smooth and very fast

Kenton was great! Explained everything in detail and answered all my questions. The whole process was smooth and very fast.Really great job guys!

Jeff R.
Rancho Cordova, CA
January 12,2016

PennyMac took care of everything

I can't think of a way to have been better served. The process was very easy. PennyMac took care of everything.

Kimberly S.
Unionville, TN
January 6,2016

The process was seamless and painless

Seamless and painless experience I came in to the process of refinancing my home with no idea what it would entail. I called my current loan company, PennyMac, and within an hour, the account executive I was speaking with had determined my needs and goals, taken all of the necessary information, and walked me through all of the steps that would occur between then and closing on my new loan. The steps were followed precisely, and I closed on my new loan less than two months later. Almost everything was done electronically, and the closing documents were brought to my house for signature. In a nutshell, it was a seamless and painless experience and I highly recommend PennyMac.

Miranda F.
Casselberry, FL
January 6,2016

Everyone was very professional

As my loan process started, I was contacted by the processor, Rene Silva. From the first phone call up until a confirmation email, this person made sure that I was totally up to date with each step along the way. Once I was informed of my closing and given a day and time for my closing, I knew I was on my way. The closer arrived on time and was very professional. In closing, I feel that all of the professionals that I dealt with on an individual level were VERY PROFESSIONAL....thank you all!

Thomas D.
Canton, OH
January 5,2016

A pleasure to work with

Both Diego Tolentino and Lynn Tinson were a pleasure to work with. Any questions were followed immediately and in terms I could understand. The process took a little longer than I expected, but I believe the reason was to look after both of our interests. They both deserve a big raise or at least a giant bonus.

Thomas A.
Souix Falls, MA
January 4,2016

Everyone involved was outstanding

Everyone involved was outstanding. I will always appreciate everything they did. Thank you all. And thanks PennyMac.

Michael O.
Norfolk, VA
January 4,2016

Everything ran quickly and smoothly

Everything ran quickly and smoothly. I was amazed at how quickly my questions were answered and how fast the loan was processed.

Patrick M.
Newark, DE
January 4,2016

Able to close our loan in 31 days even over a major holiday

I wanted to say that David Acheronti, Sandra Rosales, and Marie Saenz as they did an outstanding job of taking care of me, answering all of my questions (and there were a lot as a first-time home buyer), and updating me on the status of my loan. We were able to close our loan in 31 days even over a major holiday.

Carlos S.
Miami, FL
January 4,2016

Exceeded all my expectations

My experience with my home refinance exceeded all my expectations. In the past my experience with "big time" banks made me hesitate to go through the agony again. But PennyMac refinancing was efficient, easy and the closing was quicker than I could ever anticipate. The customer service was extraordinary, once again, beyond any of my expectations.

Maria P.
Branford, CN
January 4,2016

Told me I would close on or before a certain date, and I did!

Kristen Mooney and Leslie Eslick were terrific. They told me I would close on or before a certain date, and I did! They were very thorough with the entire process and made the experience less stressful for me – a first time home owner.

Michael S.
Normandy Park, WA
January 4,2016

I would recommend PennyMac to a friend

I was provided a GFE earlier in the process and I had a good experience. I'm very happy to have closed on time, and during the holidays was truly appreciated! I would recommend PennyMac to a friend.

Eugenia G.
Doraville, NJ
January 4,2016

Process was outstanding and service excellent

Great process! I know the mortgage process is very difficult and time consuming, and many individuals are involved. This is to be expected. That being said, the process was outstanding and service excellent.

Ernie A.
Victorville, WA
January 4,2016

Approachable and such a pleasure to speak with

I appreciate that Albert was assigned to my loan process in order to keep required actions and information on schedule. He was so approachable and such a pleasure to speak with. Thanks Albert!

Veronica G.
Denver, CO
January 4,2016

Thankful to have PennyMac service my home loan

I was very pleased with my experience with PennyMac and am thankful to have them service my home loan. Everyone handled the process in a timely manner and made it as easy as possible. Thank you to all of the employees that helped me, especially Orlando.

Francis C.
Plainfield, CA
January 4,2016

Kept me informed

The service I received was excellent! Jimmy was great and my processor with the help of Tonya. She stayed on top of my file and kept me informed. Thanks again for you all your hard work.

Philip W.
Covina, VA
January 4,2016

Flawless, smooth, and stress free

The entire process was flawless, smooth, and stress free.

Kimberly M.
Lexington, SC
January 4,2016

Truly outstanding

This survey was not just a "Truly Outstanding" answer for every question. Nathan Riedel and Carlos Robles were "Truly Outstanding" to work with. They both always promptly returned calls, and were always very easy to get ahold of to answer any confusion I had over this loan process. I would recommend PennyMac to my closest friends and relatives without hesitation.

Peter M.
Scappoose, WA
January 4,2016

Restored my confidence in PennyMac

My Loan Officer is the ultimate professional who followed up with me and kept the process going even at the end when everything almost fell apart. By this single action, he was able to restore my confidence in PennyMac, and I was able to close without any additional issues.

Obie C.
Victorville, CA
January 4,2016

Very helpful and informative

Everybody was very helpful and informative. They explained everything and even gave me some credits on my refi! Thanks for everything!

Gilmer M.
Compton, CA
January 4,2016

Really satisfied

Mr. Kingsley was very professional at all times and very, very helpful with us. I’m really satisfied with his services. Thank you.

Yerani L.
Miami Gardens, GE
December 9,2015

Now I know why they recommended you

Everybody that was involved in my loan exceeded my expectations. From Jennifer Menchaca, who answered my call on a weekend even when she was out of town. Nonetheless, she called me back and put my question to ease. To Angelica Ortiz, who was always there to answer my questions and always returned my calls promptly. Allow me to take this minute and thank you all for your help, friendly service, and above all, your willingness to explain in detail about our needs and doubts. Costco recommended your company, and before that I had never heard of PennyMac. Now I know why they recommended you. Thank You PennyMac for having so outstanding staff.

Jose O.
Chula Vista, CA
December 4,2015

Excellent customer service

All went well! Excellent customer service, Susan was outstanding.

Giselle Z.
Twin Lakes, CO
December 3,2015

Very patient with me

Arthur Tate and Phyllis Jackson were wonderful. They were very patient with me, answered all my questions, and kept me well informed of everything going on.

Tanya S.
Hattiesburg, NJ
December 2,2015

The customer service was phenomenal

The account executive that I worked with went above and beyond my expectations, was always courteous and helpful, seemed very knowledgeable, and, if he did not know the answer to a question, was very prompt in finding the answer and getting back to me. The loan processor was also very helpful in assisting me in getting the loan approved, but there was a bit of a language barrier due, in part, to difficulty hearing on my part. My overall experience with this refinance process was excellent right down to the notary that came to my home. I learned a lot during this process and I truly appreciate those that not only took the time to explain things to me, but also were pleasant in doing so. The customer service was phenomenal.

Barbara P.
Grand Rapids, MI
December 2,2015

The process felt personal

The process felt personal, I was surprised with the personal attention and interest in helping me with this refinance.

Steven B.
Salem, MI
December 2,2015

All went very smoothly

All went very smoothly. And I thank all involved with the process.

Brian A.
Falls Church, D.C.
December 1,2015

I was well informed by the PennyMac staff

Throughout the process I feel I was well informed by the PennyMac staff. Everyone seems truly concerned with helping me save money and explained the process extremely well!

John H.
Wilmington, MA
December 1,2015