Customer Reviews and Testimonials - Page 2

This experience was very pleasing

I did not know what refinancing a home involved, but Elizabeth Ravelo and Steven Vargas made this experience very pleasing for me. They answered all my questions and concerns, and went the extra mile to make sure I was completely satisfied before proceeding with each step of the process.

— Dorian R.
San Juan, TX
May 3, 2016

Informative, knowledgeable and pleasant

PennyMac Mortgage team - you are great to work with! Informative, knowledgeable and pleasant! Thank you.

— Amber H.
Chugiak, AK
May 3, 2016

I appreciate all the time that Jorge spent on the phone with me

I really appreciated all the time that Jorge spent on the phone with me. He broke down the loans and answered all of my questions until I fully understood them.

— Kevin S.
San Diego, CA
May 3, 2016

Responded to all of my questions, negotiated a fantastic deal, and closed loan quickly

Luis is the best Loan Professional that I have ever worked with. I have been working with Luis since 2007. He quickly responded to all of my questions, negotiated a fantastic deal and was able to quickly close the loan. Luis was there for me every step of the way! I would highly recommend him for all your Real Estate & Loan needs. I will definitely plan on working with him again in the future. Thank you Luis for my beautiful home!

— Gregory D.
Rocklin, CA
May 3, 2016

I would use PennyMac again in a heartbeat

This process was the easiest, most comprehensive and fastest turn around on a mortgage refinance that I have ever had. I would use PennyMac again in a heartbeat.

— Donald M.
Eugene, OR
May 3, 2016

I couldn’t be happier with the service provided

I couldn't be happier with the service provided by all who worked on my refinance loan. My loan processor Jeremy Watts was extremely helpful and made me feel at ease. The process was easy and went very smoothly. I would recommend PennyMac in a heartbeat!

— Genene P.
Branford, CT
May 3, 2016

Well Done

Thank you to all the professional staff that handled my case. I'm sure I talked to only a few of them, but I want to express my gratitude to all, for making this so easy. In the military when a task is completed, we say “Well done.” To the PennyMac team, Well Done.

— Thomas B.
Orange Park, FL
May 3, 2016

Kind, appropriate and knowledgeable

Everyone at PennyMac has been kind, appropriate and knowledgeable. A very smooth and seamless process! Thank to everyone who was part of this process!

— Walter T.
Fort Oglethorpe, GA
May 3, 2016

PennyMac made me a part of the process

PennyMac made me a part of the process instead of afraid of it. Not only do I feel like they were there to help, but I also learned what to do in future transactions to make the process as smooth as possible.

— Zachary K.
Denver, CO
March 31, 2016

This was the easiest, quickest and most professional process

I've been through many purchases and refinance of homes. This was the easiest, quickest and most professional process out of them all. I would highly recommend PennyMac to anyone who wants to purchase or refi. Thank you.

— Charles H.
Tucson, AZ
March 31, 2016

Helpful, courteous and knowledgeable throughout the entire process

It was great working with Lisa Standifer. She was very helpful, courteous and knowledgeable throughout the entire process. It was a pleasure working with the PennyMac team.

— Jose R.
Canyon Country, CA
March 31, 2016

I have recommended PennyMac to friends

I have recommended PennyMac to friends as the whole experience was handled quickly and professionally.

— Bradley D.
Escondido, CA
March 30, 2016

PennyMac is a company that is easy to work with

PennyMac is a company that is easy to work with and their employees are courteous and knowledgeable

— Mark C.
Bensalem, PA
March 30, 2016

I will be able to pay my mortgage off before I retire

They were professional, helpful, and answered every question I had. I was very happy with my low rate and was able to reduce the years on my mortgage. Now I will be able to pay it off before I retire.

— Justina W.
San Diego, CA
March 30, 2016

Easy and convenient

I'm not too computer savvy, but your professionals were very helpful. Thanks so much for making our loan process easy and convenient. We appreciate your help.

— Judith B.
Troutville, VA
March 23, 2016

Terrell was outstanding

Terrell was outstanding. He did exactly what he said he would do, which is very rare these days. He answered any and all questions promptly either via email or phone.

— Mitchell M.
Portland, OR
March 22, 2016

Best experience I have ever had

This was by far the best experience I have ever had.

— Michael O.
Portland, ME
March 20, 2016

We are glad we refinanced

We were surprised at how smoothly it went. We are glad we refinanced. Thank you!

— Stephen D.
Portland, ME
March 19, 2016

Your competition is decades behind

Very professional telephone support! PennyMac’s process is fast, accurate and easy to use. But most of all, the employee I worked with was knowledgeable, professional, listened and always followed up in a timely manner. Your competition is decades behind.

— Kevin W.
Arvada, CO
March 18, 2016

The process was painless

I am very impressed with the customer service provided to me from both the loan processor and loan officer. They both responded very quickly to all of my needs. The process was painless. Thank you very much.

— Imelda D.
Torrance, CA
March 17, 2016

The PennyMac team did a great job

The PennyMac team did a great job. The loan process was simpler than I thought and took much less time.

— Kevin H.
Little Elm, TX
March 16, 2016

I have nothing but praise for PennyMac

I have nothing but praise for the people I worked with at PennyMac. Jason was very helpful in all areas of my refi. This is the third refi I have done with PennyMac, and they have always been up front at each step in the process. Thanks again!

— Gregory T.
DeKalb, IL
March 16, 2016

I am exceptionally satisfied

I am exceptionally satisfied with being a customer with PennyMac.

— Yolanda W.
Baltimore, MD
March 16, 2016

PennyMac was fantastic!

I think PennyMac was fantastic! I'm very pleased to be a customer and thank you for everyone's effort.

— David H.
Turlock, CA
March 16, 2016

Extremely professional and friendly

Very easy and the personnel handling my loan were extremely professional and friendly.

— Carol P.
Foxborough, MA
March 16, 2016

Courteous and knowledgeable professionals

My experience was extremely pleasant and informative. They were all courteous and knowledgeable professionals. Job well done!

— Carol P.
Cibolo, TX
March 16, 2016

He made everything stress free

Orlando Cassara was extremely helpful and professional throughout our refinance process. He made everything stress free and I was very confident that we were in good hands. Thank you, Orlando!

— Eric D.
Kelseyville, CA
March 16, 2016

No nonsense and down to earth attitude

I really appreciated the no-nonsense, yet down to earth attitude of all the people who helped me with my loan. From the beginning to the end even down to the notary, everyone was kind and professional.

— Zachary W.
San Antonio, TX
March 16, 2016

Great customer service

Great customer service! Keep up the good work.

— Zachary W.
San Antonio, TX
March 16, 2016

Appreciate the constant communication and professionalism

My wife and I were extremely satisfied with the process. I have been an underwriter for over 15 years and my wife used to be a processor. We know how lengthy and difficult refinancing can be. We truly appreciate the constant communication, the professionalism they showed at all times and overall how quickly we could sign. We know streamlines are considered easy loans; however, they made it even easier. Keep up the good job.

— Cesar H.
Eagan, MN
March 16, 2016

Fastest and easiest refi

This was by far the fastest and easiest refi I have ever done!

— Sheri H.
Helmetta, NJ
February 27, 2016

It was like doing business with an old friend

Billy and his Team were great! It was like doing business with an old friend!

— Morton H.
Plumas Lake, CA
February 26, 2016

My interaction with the PennyMac staff was very positive

My interaction with the loan officer and PennyMac staff was very positive. The online app process worked really well and was very convenient.

— Robert C.
San Jose, CA
February 3, 2016

Always willing to assist when needed

PennyMac did a great job assisting us through the whole refinance process. They answered questions appropriately and were always willing to assist when needed.

— Shelley F.
Portage, MI
February 3, 2016

Everything went smoothly!

Wonderful Experience with Jessica & Roxanna. Everything went smoothly! Great experience!

— Tisha S.
Owing Mills, MD
February 3, 2016

A+ to both!

Gene and Tonya were great! A+ to both!

— William T.
Mission Viejo, CA
February 2, 2016

He explained things to me so that I could understand

I want to give a shout out to Terrance Smith. I am clueless about the mortgage process, and he explained things to me so that I could understand. He promptly contacted me when requested and addressed all concerns.

— Paul S.
Tiverton, RI
February 2, 2016

Everything went exactly as they said it would

Appreciate the services of both the Loan Officer and Processor. Everything went exactly as they said it would. Thanks.

— Philip S.
Fairview, OR
February 2, 2016

He sent me a thank you card

He was very informative and always answered my emails. He also sent me a thank you card

— Wayne M.
Rancho Cordova, CA
February 2, 2016

She was very empathetic throughout the loan process

My loan processor was Tonya Wilson. I highly recommend her to anyone who is looking for loan documents to be processed effectively and expeditiously. Tonya was very empathetic throughout the loan process. She was always very helpful in resolving questions and issues. She has an outstanding attitude and is a very valuable asset to anyone she represents.

— Ray B.
Canby, OR
February 2, 2016

I would recommend this company to anyone!

Russ was very informative and wonderful to take me through this process. My phone calls were always returned promptly. I would recommend this company to anyone!

— Andrea R.
Carmel, IN
February 2, 2016

I would recommend PennyMac to family and friends

The employees were fantastic, and the whole process went so smoothly. I would without a doubt recommend PennyMac to family and friends.

— Veronica R.
Spanaway, WA
February 2, 2016

Very professional, real, and genuine

Very professional, real and genuine. PennyMac was most interested in what was best for us rather than what our desires were. We are very grateful, and this gave us a safe trust in their intentions.

— Joseph R.
Dawsonville, GA
February 2, 2016

I feel confident about our mortgage

Without exception, all PennyMac people I interacted with made me feel confident about our mortgage.

— Joseph R.
Dawsonville, GA
February 2, 2016

They were knowledgeable, professional, and friendly

Who would have thought refinancing a home loan would be an enjoyable experience? That's exactly what I discovered when working with the PennyMac team from Moorpark. They did a great job with keeping me informed and how to use the online tools. They were knowledgeable, professional and friendly.

— Roger F.
Murrieta, CA
February 2, 2016

Friendly service

Friendly service! This was my first home purchase and everything went much smoother than I expected. Bravo!

— Peter W.
Thousand Oaks, CA
February 1, 2016

Very pleasant and easy process

I really appreciated Clayton's knowledge and hard work. He made the process very pleasant and easy.

— Margaret S.
Marthasville, MO
February 1, 2016

I would absolutely use PennyMac company again

If I had to do this again, I would absolutely use PennyMac. It was fast and easy because of the loan officers.

— Michael M.
Royal Palm Beach, FL
February 1, 2016

PennyMac came through

Terrence Smith quickly responded to problems with documentation, and explained the loan process. The loan granting process is obviously a complex process, and by and large PennyMac came through and made the process almost painless.

— Steven J.
Salinas, CA
January 14, 2016

Smooth and very fast

Kenton was great! Explained everything in detail and answered all my questions. The whole process was smooth and very fast.Really great job guys!

— Jeff R.
Rancho Cordova, CA
January 12, 2016

PennyMac took care of everything

I can't think of a way to have been better served. The process was very easy. PennyMac took care of everything.

— Kimberly S.
Unionville, TN
January 6, 2016