Customer Reviews and Testimonials

Providing unparalleled service to our customers is one of our highest priorities. After each loan closes, we ask our customers how we did and how we might be able to serve them better. Below you will see some of the responses we’ve got from real PennyMac customers.

Reviews on Trust Pilot Pennymac Reviews

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Going the extra mile

Shawn Boykin was an outstanding loan officer and facilitated the closing process to ensure it happened on the day scheduled. He was always very knowledge and helpful, truly going the extra mile. His efforts were greatly appreciated.

Jessica S.
Suffolk, VA

Prepared for the entire process

Mohammed Ahmed was professional, knowledgeable and responsive to my questions. He prepared me for the entire process, and I greatly appreciated that.

Nicole G.
Cameron Park, CA

I will recommend PennyMac to my family and friends

From the moment I contacted PennyMac regarding refinancing my mortgage, the PennyMac Staff and independent providers that worked with PennyMac all provided stellar professionalism and customer service. Thank you for making my refinance experience effortless. Without any hesitation, I will recommend PennyMac to my family and friends.

Constance M.
Highland, CA

Each step was simple and straight forward

Everyone that I was involved with for my loan was without a doubt the best I have ever worked with on any type loan. From start to finish, each step was simple and straight forward. Any questions I had were answered promptly and professionally. It was a great experience.

Lewis S.
Vinton, VA

I hope to do business again

To all PennyMac employees who I worked with, thanks to all of you. You were well coordinated, professional and truly impressive with your expertise. Thanks for the refinance opportunity and I hope to do business again.

Orlando M.
Porter, TX

Evan Tuchman was amazing to work with

Evan Tuchman was amazing to work with. He was very professional and explained everything to me completely. He was the reason I stayed with PennyMac to do my refi.

Anne C.
Ventura, CA

Highly dependable and very knowledgeable

Very helpful, highly dependable and very knowledgeable.

Benjamin T.
Las Vegas, NV

They were truly awesome

Both Ellie and Laura were great to work with. They were pleasant to deal with and helped me get my house closed when needed. I didn’t think it would all come together in time, but they said it would, and it did. They were truly awesome. I am a General Manager of a 60 million dollar distribution company in 4 states and I would hire both of them for my office staff. They were awesome!

Diana N.
Sandusky, OH

Seamless and stress free process

Laura Ker was wonderful to work with. She kept me updated and informed every step of the way. She made this process seamless and stress free.

Leticia V.
Sylmar, CA

The follow up and follow through was the best I have ever had

The process was handled extremely well and I thank you for the professionalism of the staff involved. The follow up and follow through was the best I have ever had in a mortgage process. Christopher Brooks did as excellent job!

Kim K.
Woodburn, OR

Pain free experience

The people I worked with were wonderful. All of my questions and concerns were handled fast and to my liking. They made the experience a pain free one. I will tell everyone I know about Penny Mac. You guys are amazing. Thanks so much.

Maurice B.
Bay Minette, AL

So pleased with the entire process

So pleased with the entire process! We had to leave the state for a funeral when it was time for closing and they sent someone to us! Impressive!

Kenneth K.
Porter, TX

Everyone was professional and helpful

I braced myself for an extremely stressful experience refinancing and had actually been putting it off for that reason. But I finally did and was pleasantly surprised at how painless the whole experience was this time. Everyone was professional and helpful and it really didn't take a lot of time and effort on my part.

Anthony I.
Milwaukee, WI

I have already passed along PennyMac’s contact information

Gabriel was wonderful to deal with. He was extremely courteous and he took the time to answer every question I had thoughtfully and completely. He never made me feel pressured and was able to work at a pace that made me very comfortable. I have already passed PennyMac’s contact info along to friends who are in the market for a new loan.

Scott P.
Bear, DE

PennyMac cares

The loan officer showed concern and was very knowledgeable. It means the world to a customer to know that a company cares.

Regina T.
Brandon, MS

We didn’t look at other companies to refinance with

Cal was amazing! He made the process very easy and communicated well the whole time. We've appreciated how easy PennyMac is to work with so much so that we didn't look at any other company to refinance with.

Chad H.
Ridgefield, WA

I would recommend PennyMac to anyone who is looking for a mortgage

I would recommend PennyMac to anyone who is looking for a mortgage. They have a very knowledgeable staff and exceeded all my expectations with my refinance.

James S.
Sanger, CA

Thank you for bringing a re-fi to us

I want to thank PennyMac for bringing a re-fi to us, with a smaller APR and a bit smaller payment. Being on a fixed income, this will help us out. Also, we enjoyed all the people that were involved in our re-fi. They were all very helpful, knowledgeable, and a lot of fun to talk to.

Roger K.
Taylorsville, KY

Fastest and easiest refinance I’ve ever been through

The entire process was the fastest, easiest refinance I've ever been through and all who helped make it happen were outstanding!

Lisa C.
Gainesville, VA

Very pleasant and wonderful to work with

Russell Litzenberger was very pleasant and wonderful to work with. He addressed all of my concerns timely and professional made me feel at comfortable with the process. Reine Yangson was very pleasant and kept us informed thought the process.

Bennett H.
North Fort Myers, FL

It was a very smooth process

The loan officer and the loan process that helped me with my loan were great and kept me very well informed. It was a very smooth process.

Zachary O.
Benton, AR

This experience was very pleasing

I did not know what refinancing a home involved, but Elizabeth Ravelo and Steven Vargas made this experience very pleasing for me. They answered all my questions and concerns, and went the extra mile to make sure I was completely satisfied before proceeding with each step of the process.

Dorian R.
San Juan, TX

Informative, knowledgeable and pleasant

PennyMac Mortgage team - you are great to work with! Informative, knowledgeable and pleasant! Thank you.

Amber H.
Chugiak, AK

I appreciate all the time that Jorge spent on the phone with me

I really appreciated all the time that Jorge spent on the phone with me. He broke down the loans and answered all of my questions until I fully understood them.

Kevin S.
San Diego, CA

Responded to all of my questions, negotiated a fantastic deal, and closed loan quickly

Luis is the best Loan Professional that I have ever worked with. I have been working with Luis since 2007. He quickly responded to all of my questions, negotiated a fantastic deal and was able to quickly close the loan. Luis was there for me every step of the way! I would highly recommend him for all your Real Estate & Loan needs. I will definitely plan on working with him again in the future. Thank you Luis for my beautiful home!

Gregory D.
Rocklin, CA

I would use PennyMac again in a heartbeat

This process was the easiest, most comprehensive and fastest turn around on a mortgage refinance that I have ever had. I would use PennyMac again in a heartbeat.

Donald M.
Eugene, OR

I couldn’t be happier with the service provided

I couldn't be happier with the service provided by all who worked on my refinance loan. My loan processor Jeremy Watts was extremely helpful and made me feel at ease. The process was easy and went very smoothly. I would recommend PennyMac in a heartbeat!

Genene P.
Branford, CT

Well Done

Thank you to all the professional staff that handled my case. I'm sure I talked to only a few of them, but I want to express my gratitude to all, for making this so easy. In the military when a task is completed, we say “Well done.” To the PennyMac team, Well Done.

Thomas B.
Orange Park, FL

Kind, appropriate and knowledgeable

Everyone at PennyMac has been kind, appropriate and knowledgeable. A very smooth and seamless process! Thank to everyone who was part of this process!

Walter T.
Fort Oglethorpe, GA

PennyMac made me a part of the process

PennyMac made me a part of the process instead of afraid of it. Not only do I feel like they were there to help, but I also learned what to do in future transactions to make the process as smooth as possible.

Zachary K.
Denver, CO

This was the easiest, quickest and most professional process

I've been through many purchases and refinance of homes. This was the easiest, quickest and most professional process out of them all. I would highly recommend PennyMac to anyone who wants to purchase or refi. Thank you.

Charles H.
Tucson, AZ

Helpful, courteous and knowledgeable throughout the entire process

It was great working with Lisa Standifer. She was very helpful, courteous and knowledgeable throughout the entire process. It was a pleasure working with the PennyMac team.

Jose R.
Canyon Country, CA

I have recommended PennyMac to friends

I have recommended PennyMac to friends as the whole experience was handled quickly and professionally.

Bradley D.
Escondido, CA

PennyMac is a company that is easy to work with

PennyMac is a company that is easy to work with and their employees are courteous and knowledgeable

Mark C.
Bensalem, PA

I will be able to pay my mortgage off before I retire

They were professional, helpful, and answered every question I had. I was very happy with my low rate and was able to reduce the years on my mortgage. Now I will be able to pay it off before I retire.

Justina W.
San Diego, CA

Easy and convenient

I'm not too computer savvy, but your professionals were very helpful. Thanks so much for making our loan process easy and convenient. We appreciate your help.

Judith B.
Troutville, VA

Terrell was outstanding

Terrell was outstanding. He did exactly what he said he would do, which is very rare these days. He answered any and all questions promptly either via email or phone.

Mitchell M.
Portland, OR

Best experience I have ever had

This was by far the best experience I have ever had.

Michael O.
Portland, ME

We are glad we refinanced

We were surprised at how smoothly it went. We are glad we refinanced. Thank you!

Stephen D.
Portland, ME

Your competition is decades behind

Very professional telephone support! PennyMac’s process is fast, accurate and easy to use. But most of all, the employee I worked with was knowledgeable, professional, listened and always followed up in a timely manner. Your competition is decades behind.

Kevin W.
Arvada, CO

The process was painless

I am very impressed with the customer service provided to me from both the loan processor and loan officer. They both responded very quickly to all of my needs. The process was painless. Thank you very much.

Imelda D.
Torrance, CA

The PennyMac team did a great job

The PennyMac team did a great job. The loan process was simpler than I thought and took much less time.

Kevin H.
Little Elm, TX

I have nothing but praise for PennyMac

I have nothing but praise for the people I worked with at PennyMac. Jason was very helpful in all areas of my refi. This is the third refi I have done with PennyMac, and they have always been up front at each step in the process. Thanks again!

Gregory T.
DeKalb, IL

I am exceptionally satisfied

I am exceptionally satisfied with being a customer with PennyMac.

Yolanda W.
Baltimore, MD

PennyMac was fantastic!

I think PennyMac was fantastic! I'm very pleased to be a customer and thank you for everyone's effort.

David H.
Turlock, CA

Extremely professional and friendly

Very easy and the personnel handling my loan were extremely professional and friendly.

Carol P.
Foxborough, MA

Courteous and knowledgeable professionals

My experience was extremely pleasant and informative. They were all courteous and knowledgeable professionals. Job well done!

Carol P.
Cibolo, TX

He made everything stress free

Orlando Cassara was extremely helpful and professional throughout our refinance process. He made everything stress free and I was very confident that we were in good hands. Thank you, Orlando!

Eric D.
Kelseyville, CA

No nonsense and down to earth attitude

I really appreciated the no-nonsense, yet down to earth attitude of all the people who helped me with my loan. From the beginning to the end even down to the notary, everyone was kind and professional.

Zachary W.
San Antonio, TX

Great customer service

Great customer service! Keep up the good work.

Zachary W.
San Antonio, TX

Appreciate the constant communication and professionalism

My wife and I were extremely satisfied with the process. I have been an underwriter for over 15 years and my wife used to be a processor. We know how lengthy and difficult refinancing can be. We truly appreciate the constant communication, the professionalism they showed at all times and overall how quickly we could sign. We know streamlines are considered easy loans; however, they made it even easier. Keep up the good job.

Cesar H.
Eagan, MN