Home > Learning Center > FAQ

Frequently Asked Questions

You've got questions...we've got answers. The FAQ section is broken into two broad categories:

    Loan Servicing

    Provides answers to common questions about how we service your loan and options available to Pennymac borrowers.

    Learn more

    REO

    Provides answers to common questions about how to research and bid on a property owned by PennyMac.

    Learn more

    These FAQís cover a broad spectrum and may not always answer your specific questions.

    • If you are a PennyMac loan customer and need more information than was provided on this site, please go to the Contact Us section for information on how to get in touch with a Loan Specialist.
    • If you are a Buyer or Real Estate Agent that has questions about one of our REO properties, please contact the listing agent. The listing agentís contact information is provided on the property details page of our REO section.