Pennymac Consumer Privacy Notice
Facts
What Does Pennymac Loan Services, Llc Do With Your Personal Information?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and employment information
- Account balances and payment history
- Transaction history and credit history
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons PennyMac Loan Services, LLC chooses to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does PennyMac Loan Services, LLC share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes — information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes — information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | No | We don’t share |
To limit our sharing
- Call (866) 601-3518 – our menu will prompt you through your choices or
- Visit us online: PENNYMAC.COM/PRIVACY
Please note: If you are a new customer, we can begin sharing your information 45 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Questions?
Call toll-free (866) 601-3518 or go to PENNYMAC.COM/CONTACT-US
What we do
- How does PennyMac Loan Services, LLC protect my personal information?
-
To protect your personal information from unauthorized access and use, we maintain physical, electronic, and procedural safeguards that comply with state and federal law. These measures include computer safeguards and secured files and buildings.
- How does PennyMac Loan Services, LLC collect my personal information?
-
We collect your personal information, for example, when you:
- apply for a loan or provide your mortgage information
- give us your contact information or give us your income information
- provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
- Why can’t I limit all sharing?
-
Federal law gives you the right to limit only
- sharing for affiliates’ everyday business purposes – information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
- What happens when I limit sharing for an account I hold jointly with someone else?
- Your choices will apply to everyone on your account.
Definitions
- Affiliates
-
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include companies with a Pennymac name.
- Our affiliates include companies with a Pennymac or Townsgate name.
- Nonaffiliates
-
Companies not related by common ownership or control. They can be financial and nonfinancial companies. PennyMac Loan Services, LLC does not share with nonaffiliates so they can market to you.
- PennyMac Loan Services, LLC does not share with nonaffiliates so they can market to you.
- Joint marketing
-
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include mortgage companies, insurance companies, and companies that provide financial products and services.
- Our joint marketing partners include mortgage companies, insurance companies, and companies that provide financial products and services.
Other important information
California Residents: We will not share your information with nonaffiliated third parties for their marketing purposes except with your express consent. We will not share your personal information with affiliates or with other financial companies for joint marketing purposes if you ask us not to by using the opt-out form or instructions called “Important Privacy Choices for Consumers” provided with this notice.
Nevada Residents: This notice is provided to you pursuant to state law. You may be placed on our internal Do Not Call List by calling (866) 601-3518, sending a secure message through our website at PENNYMAC.COM, or writing to PennyMac Loan Services, LLC, Attn: Corporate Privacy, PO Box 788, Moorpark, CA 93020-9903. For more information, contact us at the address above. You may also contact the Nevada Attorney General’s office: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: (702) 486-3132; email: aginfo@ag.nv.gov.
Vermont Residents: We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. Additional information concerning our privacy policies can be found at PENNYMAC.COM/PRIVACY or by calling (866) 601-3518.
Texas Residents: For questions or complaints about this loan, contact PennyMac Loan Services, LLC at (800) 777-4001. The lender is licensed and examined under Texas law by the Office of Consumer Credit Commissioner (OCCC), a state agency. If a complaint or question cannot be resolved by contacting the lender, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705. Phone: (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. E-mail: consumer.complaints@occc.texas.gov.
Rev. 07/2023