About Us

PennyMac Loan Services, LLC provides exceptional loan services for borrowers and investors, assists customers in preserving their home ownership through innovative programs, and drives toward a positive impact on our communities. Through our affiliates, we also acquire select mortgage loans from financial institutions.

Our goal is to give you clear, straightforward guidance and outstanding customer service – delivered with integrity, respect, and the highest level of ethical conduct. That's why we share the mission and values that guide everyone at PennyMac.

Mission Guiding Our Business

Our mission is to keep borrowers in their homes with actionable and realistic solutions. We fulfill this mission by leveraging the knowledge and experience of our executive management and strategic partners, along with taking a long-term perspective on our business. In service of this mission, we aim to develop loan programs that avoid foreclosure by directly addressing each borrower's willingness and ability to pay their mortgages.

We believe that the preservation of home ownership is the highest priority for our borrowers and communities. We recognize that the ultimate resolution of the current US mortgage crisis will require a multi-pronged approach that balances the potentially conflicting needs and interest of consumers, investors, and the financial markets. We are up to the task of achieving this balance.

The company has defined and nurtured a culture that values and rewards efficiency, productivity and innovative thinking. PennyMac's organizational core values are:

Trust: We hold ourselves to the highest standard of integrity and reliability at all times in all areas of our business. We pride ourselves on our commitment to ethical conduct above all else.

Innovation: The need for solutions that are unbounded by traditional practices is the reason for our existence. We always strive to deliver creative solutions that are practical and easy to understand.

Partnership: We believe in working together for the common good of our customers, our employees, our business partners, and the communities we serve.

Empathy: We are committed to demonstrating the utmost concern for our customers and vow to bring thoughtfulness and consideration to every interaction.

Excellence: We are driven to reach the highest standards of quality, efficiency, reliability, and creativity.